ViralStyle
Reviews and Complaints

I just received my necklace 11/03/18 that I ordered approximately on 10/19/18
The lettering on the necklace is too small and unable to read. This is not what I thought I was ordering especially for the money. I need an address to return it and get my full refund. I would appreciate a reply.

My order ID: VSREFW2351NX8
Kay Eckler [protected]@gmail.com

the size of the necklace with the chain is way to small for an adult to enjoy around their neck.

The lettering on the pendant is very small and unable to read. This is not what I had anticipated when purchasing your product. I would like to return it for a full refund. I need the address to return it to. I am very disappointed in the quality of the product. The confirmation # for when I purchased it is VS153928605872075114. I tried to contact you through your 888 number but I don't get a live person. Only a voicemail. I leave a message but no one has returned my call. I tried a live chat with someone named Bryan Donathan and he told me to take a picture and email it to him. I am sending them to you now. If you need to contact me personally (which I hope you do) my information is:

Linda Rivoire

[protected]

email address: [protected]@outlook.com

I ordered a poster from these people and they sent me the wrong one after two weeks of trying to get a hold of somebody I finally got ahold of someone to look into this issue. And I got an email back that says you got what you ordered and that's just tough. The poster I got was supposed to say to my son. It says to my kids. It's the wrong poster and they're not going to do anything about it. You people should be ashamed of yourselves and I'm going to do everything in my power to tell everyone what a bunch of thieves you are

Order #vs201852903667293: placed may, 2018, processed may 30, 2018
Shipped june 15, 2018; received july, 2018

This order was for three silver pooh-piglet medallion necklaces with a written quotation from the winnie-the-pooh stories printed around the outside of a small picture of the two characters from the story. When they finally arrived, I saw that the print was so small, and sometimes even underneath the edge of the medallion, that it is unreadable, thus not suitable for using as a gift which I had planned. The quotation was the reason I ordered the items in the first place. Just now I have discovered how to state my disappointment and dissatisfaction with the purchase of three items at the cost of ninety-two dollars and ninety-nine cents ($92.99). I ask you to please inform me as to how to return these items and receive credit to my charge card for the purchase price. Thank you for your service; I look forward to hearing from you,
Mary c. Cooper
113 royal dunes blvd
Ormond beach, florida 32176 usa
[protected]

June 20, 2018 we purchased a daughter-in-law necklace. Order #vs201862003751970.
The necklace wasn't as promoted, it was a different color white instead of maroon as shown on your website. The lettering was so small even with a magnifying glass we couldn't read the verse printed on the metal. I have for 6 straight days called your phone number [protected] and I never got a live human bean to answer the phone. I was told to leave my name, order number the email address associated with that order and someone would be calling me back. I never had anyone from your company call me back. I want to return the necklace and get a full refund as your advertainments indicates. I truly believe you are a fly by night business. When I went on your site to read all the reviews that are posted, not one posting gave you a positive review. Please do as you say call me back at [protected] mike & sherry cinker. I want to return time terrible item that you are selling. Thank and god bless me, I want to see if you will follow through with this complaint.

Refund for $40.94 has not been received

Hello. I received my shirt and it was terrible quality with the neck stretched out. I asked to return it and was contacted by
Bryan d. (viralstyle support)
Jun 18, 8:23 am edt

He said to mail it back and they would refund my money as long as it was within 30 days. It was sent well within 30 days yet I have not heard anything back, even after my previous inquiries. I am extremely upset with the lack of customer service.

Please contact me asap with the reason for the delay and refund the money I spend on a terrible father's day present.

I sent to the address listed in his email and clearly wrote my name and address on the return label. I even shipped with expedited delivery through ups and was tracked as delivered.

Thank you,

[removed]
Email from brian:

Bryan d. (viralstyle support)
Jun 18, 8:23 am edt
Please return item to 301 w platt st. Suite 47, tampa, fl. [protected] and we will happily refund your order. Please note our policy states that if the buyer is not satisfied with the product, the buyer will be refunded in full for the item and the original shipping costs. The only requirement is for the buyer to return the item within 30 days of delivery. The buyer will be immediately refunded once the item is received. The buyer is responsible for return shipping.

Respectfully,
Bryan d.

I purchased a shirt for my birthday on may 4th to receive it by may 23rd... I attempted to call them left voicemails and emails finally got thru last month finally got thru to a person and was told that another shirt would be sent out.. Never received it my birthday came and went no shirt and no refund.

Not able to reach a live person; I reported it to the better business bureau and now reporting it to facebook as a scam website.

Do not buy I bought a labyrinth t-shirt with ludo riding a dinosaur the shirt looks nothing like the photos at all it's a lines through all the design little so dark he doesn't even have a good detail the shirt is crap one of the cheap cotton shirts and the customer service is he a worst it's a scam. On top of that they want me to pay to return the items and lose out on the return shipping. I paid over $30 for this crap

I ordered a tshirt through viralstyle. It said "march 1983 35 years of being"elassy, sassy and a bit smart assy". I asked them if I could return it as it supposed to say classy. Apparently that's what it was supposed to say all along. Bs company! Don't waste your time or money! With all of the bad reviews I can't believe they are still in business!

Product ordered on 2/16/18. Order # vs201821603218419. I ordered a blue short sleeve xl tee shirt with "it's a watson thing you wouldn't understand" on the front of the shirt. My written order confirmation print out had a different logo on the front which said "i'm a november women" so I am concerned I won't get the right shirt. Tried calling my times with no luck. I want the correct shirt or a refund. My name is jim watson, [protected] and email: [protected]@gmail.com.

I ordered 2dog tags, one for my grandson and one for my granddaughter. I got the one for my grandson but never received the other.
Order #vs20182203171549 dog tag
"to my granddaughter"
I don't know what else to tell you, this thing were you gotta have 350 words is stupid so i'll be rambling on till I hit 350. Please send me the dog tag I ordered. Thanks

Last order I will ever enter with you!
I "guessed" a size that should have fit a unisex m and it was way too small and you won't exchange it!
Will be letting everyone on facebook know how this rolls!
A pissed off customer that will be telling all her friends and postng this!

Beth holt
Systems training team
[protected]

From: bryan d. (support) [mailto:[protected]@viralstyle.com]
Sent: wednesday, february 14, 2018 8:54 am
To: holt, beth
Subject: [support] re: re: viralstyle order #vs20182103167224 created!

#- please type your reply above this line -#
Your request (703929) has been updated. To add additional comments, reply to this email.

Bryan d. (viralstyle support)
Feb 14, 8:53 am est
Viralstyle works hard to ensure that all our campaigns are printed to high-quality standards & shipped on time and accurately. Viralstyle accepts returns and will issue a full refund within 30 days of the delivery date, if the customer can provide visual confirmation indicating their order meets any of the following conditions: the product itself is flawed; the quality of the printing is poor; or if the final product is materially different than the design presented on the campaigns sales page. If the delivered goods fall under any of the above conditions, please contact viralstyle at [protected]@viralstyle.com. If the delivered goods do not fall under any of the above conditions, all disputes are null. At this time, due to the custom nature of these items we do not keep stock nor we do not accept returns or exchanges
Respectfully,
Bryan d.

Holt, beth
Feb 12, 6:22 pm est
Shirts too small, how do I return for a larger size? : (
[cid:image001. [protected]@01d222ed.52a6c3a0]
Beth holt
Training & development specialist
(o) [protected] (c) [protected]
3189 farmtrail road / suite 801 / york, pa 17406
Beth. [protected]@vallen.com
https://shop.vallen.com
This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.
On feb 1, 2018, at 9:02 am, viralstyle wrote:
...
[viralstyle]
Congratulations,
Beth holt!
Your order was created!
Your viralstyle.com order number #vs20182103167224 was created successfully. You can view & share the campaign here
Order summary:
1 m navy unisex cotton tee $24.99
Subtotal: $24.99
Shipping: $4.95
Total: $29.94
Shipping details:
Name: beth holt
Address: 1505 angel drive
York, pa 17404
Country: us
Change address [https://assets.viralstyle.com/email/images/ico-arrow.png]
How it works:
Your custom printed order will be produced once the campaign ends. You will be notified via email at each step of the process.
Need to make changes to your order? Call customer service to update or cancel your order before feb 3, 2018. We are unable to modify your order once fulfillment has started.
If you have any other questions or concerns, please contact our support team at [protected]@viralstyle.com
Thank you for using viralstyle.com

I received these items. They are of very poor quality. I simply wanted to return them, which as a customer shouldn't be a problem. They have sent automated responses and said won't return unless they are damaged. I have done exactly what they said, sent order number etc, but still no help. I will not even give these to my kids they are embarrassing. It looks like it's out of a quarter gumball machine and someone taped pieces of words on it, completely ridiculous! I believe this is a scam company that does not stand by their products or assist their customers! Do not buy anything from them! I wish I had read the reviews before I ordered.
[protected]@yahoo.com

I ordered a daughter necklace on 12/21/2017, order # VS2017122103067887, for which I was charged $34.00. I have sent two emails that have gone unanswered and my daughter's birthday is in two weeks. I don't know what else to do. please help. I would like to attach email correspondence, however, there is no place to upload. I would like to request a refund from this company. After reviewing all the complaints about this company, I should have researched prior to ordering. Please see emails below.

Support via zendesk.com
Jan 10 (12 days ago)

#- Please type your reply above this line -#
Your request (683444) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
Gabrielle Neil
Jan 10, 1:56 PM EST
Hello,
I would like to know when I can expect this order.
Thank you,
Gabrielle Neil
On Sat, Dec 23, 2017 at 11:03 PM, Viralstyle wrote:
...
CONGRATULATIONS,
Gabrielle Neil!
TO MY DAUGHTER NECKLACE
has ended successfully!
The items included in that campaign are being printed. As
soon as the items are finished, your order number #VS2017122103067887
will be shipped to you.
Please review the information below to make sure your order is being
shipped to the right address.
SHIPPING DETAILS:
Name: Gabrielle Neil
Address: 137 Freelove Ln (https://maps.google.com/?q=137+Freelove+Ln&entry=gmail&source=g).
Jemez Springs, NM 87025
Country: US
If you have any questions or concerns, please contact our support team at [protected]@viralstyle.com
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Below is the transaction, payment confirmation from my bank.

12/21/2017 POS PURCHASE MERCHANT PURCHASE TERMINAL [protected] VIRALSTYLE.com [protected] FL XXXXXXXXXXXX0654 [protected]:00 AM 34.94

I've placed several emails throu the website asking if the purchase I made on 12/13 and campaign ended 12/15. First email was answered and I was told 7-21 day I should be receiving the necklace. I accidentally deleted the email with the confirmation #, and I places a call to their customers service and after a while holding was transferred to voicemail. I emailed now 3 times with no answer of how to get the confirmation #. Last email I sent I said I would have The Florida States attorney copied along with Maryland States attorney, as that is where I reside. Still no answer. Unacceptable, deplorable, and down right shameful company and needs to be held accountable for their inactions. From the looks of it, a class action lawsuit might be valid... and all over $30 some odd dollars...

On December 17, 2017 I ordered the Circle Necklace with my PayPal account. I have not received and can get on communication from seller. I want item or a refund ASAP. I am unable to get a reply to any communication with Viralstyle, LLC.
I have opened a case with PayPal because I believe this seller is operating a scam on Facebook right before Christmas. I need some resolution now.

[protected]@gmail.com

We ordered one of their campaign tshirt. The color was poor, quality of fabric was cheap (very thin) and they sent the wrong size. It was 2 sizes too big from what we ordered. Although they claimed that's what we ordered. Needless to say, no refund after waiting almost two months to get a response from them. Watch out for this company! They are a scam! Poor customer service and poor quality product. Whoever is this Bryan D. We've been corresponding too is a complete [censor].

I ordered 2 dog tag necklaces for Christmas. They were over 30$ each. Received cheap plastic things that a child would purchase out of a gum ball machine. I am dissatisfied and want a refund for this garbage. I would never give these to my adult children. I have sent emails and called see how to return merchandise, however I'm being ignored. I want a refund but this company refuses to acknowledge me as a customer. Will have to file a complaint with my credit card company

I ordered an xmas gift for my husband. It was only supposed to cost me $34 including shipping and handling. When i put in my card info, the price automatically changed to $48. Then $50 was taken out of my account. I tried calling the customer service line quite a few times. I was hung up on every time i called. I also tried emailing and was told to go onto the UPS website and track my order. The UPS website says that my package has been in the US for the past 2 and a half weeks. I called UPS and they told me they do not deal with the type of package that was sent. My package has still not arrived and i was lied to about how much it cost. You guys are thieves and crooks and i have posted on facebook for nobody to ever order from you. Thank you for taking money away from my kids for xmas.

After 2 e-mails, still no response. I want a refund. As you can see below, the tag was not legible. This was supposed to be a christmas gift for my son, but obviously couldn't be given. I asked for a replacement asap for his birthday and still no replacement or response. I was on hold with the customer service number provided on their website and then the recording asked me to leave a message. This is illegal what this company is doing. Next is a complaint to the bbb.