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Virgin Active South Africa review: Glen marais kempton park

Gerda Engelbrecht of Kempton Park, ZA

Nov 09, 2023 11:55 am EST

Verified customer

Featured review

Z Engelbrecht - id [protected]

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Gerda Engelbrecht

Mon, Nov 6, 11:52 AM (3 days ago)

to getintouch

COMPLAINT TO BE LOADED ONTO HELLO PETER

Good day

The above client has asked telephonically to cancel both her and her husbands contract last month already, and everytime, she is told that SOMEBODY will all her back, but NOBODY calls her back. The debit order for R800 was presented again and after she had to phone again, she was told to pay R240 something to get it caclled and then only it will be cancelled. She was told that the accounts department will call her back to give the account details for me to pay the R240 something? AGAIN NOBODY called her back. When I phoned last week I was told that Naima is busy with the query and will call her back. AGAN, nobody phoned to date? And AGAIN the debit order for R800 willl be taken at the end of this month? Very quick to take your money but to call back is not so quick? I am going to return the debit order for R800 as unpaid, as the contrast were suppossed to have been cancelled last month already. At the start of thesse contract, they were assurred that it is for 6 months only, but now it seems as if they were given wrong info, as it is apparently now for 12 months. They dont have the money to pay and I am the mother who is on pension, who has to pay the money for nothing?

CAN THIS MATTER PLEASE BE SORTED OUT TODAY?

Thanks

G Engelbrecht

[protected]

Virus-free.www.avg.com

[protected]@virginactive.co.za

Mon, Nov 6, 11:52 AM (3 days ago)

to me

Thank you for reaching out to the Virgin Active Customer Service Team.

One of our team members will be in touch soon.

Depending on our current volumes, we aim to respond to you within 48 business hours.

If it is urgent, you can call us on [protected].

Have you downloaded the latest version of our app?

Manage your membership, book classes, view access stats, book Personal Trainers and Swim Coaches and more.

https://hello.virginactive.co.za/va-app

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Virgin Active

Your reference number is #7836993. Please retain this number for future communication.

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[protected]

Claimed loss: R800 and R240

Desired outcome: Contract must be cancelled with no further costs. R800 refund as request was done last month already, but no action was taken and no contact was made

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