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Virgin Active South Africa

Virgin Active South Africa review: atrocious service

M
Author of the review
12:20 pm EDT

Atrocious! Absolutely Atrocious!
My daughter damaged her knee training, shortly after joining Virgin Active Cresta - so much so that she had to be carried out of the facility, an operation was needed to repair the knee.
After the incident, we informed the Cresta branch that we would like to cancel the contract as shd was too sore to continue!
More than a year later, we were informed that we were being handed over because of non-payment.
More than 15 phone calls, 20 emails and a tremendous amount of stress later, we believe the issue has been resolved - and the contract cancelled.
Alas, this is not the case...
We have been handed over for debt collection for R3500...
Absolutely atrocious!

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  1. Virgin Active South Africa Contacts

  2. Virgin Active South Africa phone numbers
    +27 860 200 911
    +27 860 200 911
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    Head Office
    +27 216 843 000
    +27 216 843 000
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    International
  3. Virgin Active South Africa emails
  4. Virgin Active South Africa address
    3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa
  5. Virgin Active South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024
Virgin Active South Africa Category
Virgin Active South Africa is ranked 22 among 83 companies in the Fitness Centers and Gyms category