Virgin Active South Africa review: Khutaza

I called to query my account and Khutaza answered the phone with a simple "hello", no introduction of who she was and where she worked, etc.

When I pointed this out to her, she didn't acknowledge anything I said.

I queried an amount that shows in arrears on my account but I pay via debit order.

She asked, "didn't they help you?", referring to the branch. (But I'm calling the call centre).

The branch tried to help me and I was advised to call.

She said that last year August "they" submitted the debit order incorrectly and that "they" have to correct it.

When I asked who's they, she said "Virgin Active". I said, "so you mean "we" because aren't you part of Virgin Active?" She said yes.

She didn't offer any solution and I had to prompt her for the way forward.

I asked if she could sort it out, she said no, she'll send it on to get it done.

I asked her for a turnaround time, she said she can't give me a time frame but it would be "today".

When I asked for a reference, she said it's the date and time. Really? How many customers called in at that time?

There was no acknowledgement or apology from her, and she showed no interest in what I said.

This is the absolute worst service I've ever receive from Virgin Active. All my previous correspondence has been delightful.

I'm not sure what Khutaza gets paid for but it definitely isn't for great customer service.