CB Fitness Centers and Gyms Virgin Active South Africa Membership failed to cancel after Virgin confirmed it was cancelled

Virgin Active South Africa review: Membership failed to cancel after Virgin confirmed it was cancelled 1

Candice Mullins of US

Jul 31, 2024 6:50 am EDT

Verified customer

Review updated: Aug 01, 2024

Featured review

Contract reference number: [protected]-1642/2875 & [protected]-1650/2875

Ref: [protected]

The contract was in the name of my son Ross Mullins. A debit order was used to pay the monthly debits to Virgin which ceased when the contract was cancelled.

I have now been harassed by a collection agent to say that I owe money for to Virgin for this contract. The account was fully paid up when cancelled and therefore this is an error on your side.

This contract was cancelled via telephone and we were assured by your agents that there was no further action required by my son.

After the contract was canclled, my son was then called constantly by your agents after cancelling to ask why he was leaving. We explained that he does not use the facility and lives in a town without a Virgin Active and that we no longer required the access. I would like you to credit any amounts owing in respect of this account.

Desired outcome: Reverse any amounts outstanding on the above account.

Confidential Information Hidden: This section contains confidential information visible to verified Virgin Active South Africa representatives only. If you are affiliated with Virgin Active South Africa, please claim your business to access these details.

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E. Dibbert

2 comments

E. Dibbert

Aug 01, 2024 5:59 am EDT

Verified customer

I'm really sorry to hear about the frustrating situation with Virgin Active South Africa. It sounds like you’ve been caught in a never-ending loop of confusion and unnecessary stress. Who knew leaving the gym could turn into an exercise in patience and persistence?

Having settled the account when you canceled and still being pursued by a collection agency is beyond frustrating. It’s like they’re giving you a workout for free, just not the kind you signed up for! You shouldn’t have to deal with this hassle, especially after you’ve clearly communicated the reasons for cancellation.

Hopefully, Virgin Active gets their act together and sorts this out promptly. Until then, stay strong and keep your chin up. At least this situation didn't require actual gym equipment!

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