Virgin Active South Africa review: Service!!!

I have had endless issues with no assistance from your consultants and reception desk ​at Tygervalley/WC since July!

I moved my vitality from Life to MA back in July and was advised by vitality to inform a virgin consultant to ensure my membership carries over. I did this the very next day and spoke to Cuan. He assured me he would keep my membership activated as this needs to be done within 4 week period.

I later realised I wasn't getting points and looked for Cuan, turns out he did not and I had to pay the activation fee again and lost all points.

I was issued a new card: [protected]. What a mess!

Since th​is new card was "activated" ​and I do not get points and I cant log onto the app. It does not pick me up as a member. ​NO ONE can or will tell me WHY?

I have spoken to Keenan many times and approached the reception desk numerous times to no avail.

I had to call H/O myself and they advised me that when they check the system I have 2 profiles, therefore I wont receive points and I can't log in. I again contacted Keenan and he doesnt find the same problem and advises I take this to you.

My question is this - is it my responsibility to resolve this? Is there anyone willing to assist and fix this? This has been ongoing for over 3 months and I gym x5 times a week. I have been a member for over 15yrs and had to repay an activation fee ​due to negligence and now cant access my app or receive vitality points. I am at the end of my patience and I ask that someone / anyone tries to resolve this!