Virgin Active South Africa review: Virgin Active Gym

After some reservation I decided to visit the Virgin Active Gym facility in Constantia Capetown. A consultant were designated and sold me a package/contract. At the time I were 'sold' a promotional special, that stipulated I could visit the other Virgin Active Gym's in the area at Sunvalley, and Westlake for a period of three months , and then deiced if I wanted to upgrade or stay at Constantia. This package/special convinced me to sign up, and to decide. However, during the month of July I were refused entry at Westlake, and Sunvalley. After explaining the 'special' promotion, and my sign up condition, I were told by the managers, at each facility they d look into it. However rit was never resolved.

I have thus far been back eight times to different Virgin Active gyms, seating with different floor managers, and consultants.

Eventually after repeatedly being messed around, I were told by the receptionist at Sunvalley to rather just stick to one facility, seeing that I were at Sunvalley that day, and wanted to train, I changed my 'gym' to Sunvalley.

It was nowhere made clear that this would come at a considerable cost. This would also only officially become my new gym in September 2023, seeing I had already paid for three months that I had been a member at Constatnia(Payment goes off on a debit account the 1st of every month) - However I got a phonemail from Capetown Head office and were told I owed over 600 Rand outstanding fees, for changing my Gym. This wasn't mentioned or made clear to me.

I must say, I have had a frustrating experience dealing with Virgin Active, They are incompetent, unhelpful, and have not made any efforts to assist me thus far