Virgin Holidays’s earns a 2.3-star rating from 3 reviews, showing that the majority of travelers are somewhat dissatisfied with vacation packages.
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The terrible lack of cleanliness of our outbound flight
My wife and I travelled from Birmingham, UK to Dubai on Friday 17/09 for a vacation. On arrival at our hotel in the UAE I was absolutely appalled to see the filthy condition of one of my socks and stained shoe caused supposedly by the filthy floor of my seat!? The attached pictures show the heavy Yellow stains which could only be caused during the flight as both my shoes & socks were brand new and only taken off whilst seated!
I was also sat in an isle seat with an empty seat to my right, I didn't eat the inflight meal so this issue was obviously caused by a lack of cleaning, not what I expect from a company such as yours!
I now expect compensation for these expensive shoes and much better on our return flight to the UK tomorrow, 24/09 EK041 @ 03:20
Regards
Wayne Bird
Wayne.[protected]@btinternet.com
Rip off
I booked a holiday through virgin holidays in May 2008 for 14 nights at Disney Port Orleans Hotel the cost of the holiday was £4, 700. When we booked we received 5% discount, the very next day after our booking was confirmed we received an email offering us 10% discount if we booked then, this completely was a slap in the face to us after we had already booked.I contacted them and was basically told "tough luck". Further to this my friend booked the same holiday in august 2008, exactly the same...fligt hotel etc. 2 months after their holiday was booked they received an ammended booking letter (after not Changing anything themselves, stating that Virgin had given them 4 free Disney park Tickets for the whole duration of their stay and also 4 free meal tickeks. This was not an offer at the time they booked their holiday. I contacted Virgin to complain about this and they refused to look in to the complaint and actually didn't even see their was any substance to my complaint.. Basically i have been well and truely had...They have saved over £1000 on park tickets and got free meals.aswell..we have got a flat NOTHING. We have booked 3 times with Virgin now and feel really let dowm.We booked over a year in advance for our holiday and have been severely penalized for doing so. We only booked so far in advance as to confirm our booking because we have a disabled child and therefore can not just leave our holiday bookings to last minute. The holiday will be a hugh financial burden to us in the first place because of current financial markets but we are determined to make it a special holiday for our children. Virgin's shear lack of empathy is disgusting. They would not even admit that they had made a mistake in the discounts applied to my friends Mr and Mrs Davies' holiday. and then further to this refusing to offer any kind of compensation or indeed explanation. This has left a bad taste in my mouth, it is not nice to be trated in this way. I just keep getting blanks when i write to anyone to see if they can do anything about this. Toadd insult to injury they sent us a mailer telling us because we had booked with them on more than 1 occassion that we had now moved in to their Priority Virgin Frequent Flyers Club"...only given to Loyal customer...loyalty they don't know the meaning of the word, shafted customers more like. I am so very dissappointed.
Priced flight upgrades for up coming holiday to dubai £11000 both ways for 3 of us
When i picked my self up i said no thank you i am already in premium economy and was quoted £2000 some thing a while ago.
Priced up flights on virgin atlantic for the same flight as me and i could buy off of them for £7000 both ways fresh new seats in fact i could buy premium economy and first class for less than what virgin holidays wanted for the upgrade.
I emailed and bought this to virgin holidays attention 3 times 3 times i received a fob off email stating sorry different companies we don't set the prices they do poppy ### i cant see virgin atlantic selling seats to virgin holidays for more than joe public can buy them for i know there different companies, but they are sister companies and all come under the virgin umbrella
My emails and complaint was not looked into and in 2 out of the 3 emails i received back they didn't understand them and in fact got my holiday wrong in detail so to tell me they received my complaint and simply spun one strait back to me with out looking into my concerns
If in deed the pricing is out of virgin holidays control they need to look into this
I personally think when i priced the flight upgrade and the lady went away to speak to the flight team to see if they could do a upgrade for me she asked is it a special occasion i said no perhaps a yes would have worked i do now believe a upgrade is a mystical thing and when seats get down to low numbers they pick and choose who gets them perhaps because i have a 14 year old with me or some thing else or because i complained before they keep a file of there best customers so why not of other customers i don't no i was willing to pay for an upgrade didn't want some thing for nothing just a fare price i consider 11 grand a stupid price and indeed could have booked the whole lot for less with first class seats at the initial time of booking do people pay these prices?
Very disappointed
Virgin holidays produced a preview brochure which they stated would have the cheapest price for next years holiday (2010) if you booked by 22nd April 2009. If the price is chepaer in their 1st edition brochure, they will lower the price we have paid. After looking on the net I noticed that now the 1st edition brochure is out, they have introduced a free disney "quick dinning plan" to all bookings, valid for the date I am travelling. This means my holiday is now £1878.84p more expensive. Their answer is that the preview brochure price is a guess and that market forces mean they have introduced this. Fine, but why garauntee to be chepaer in the preview brochure. I could understand it if it was months ago that I booked, but htis is less than a month. It would be cheaper for me to cancel, loose my £960 deposit and re-book. But why should I give £960 of my very hard earned money to Virgin for selling me a lie! I was lead to believe that I was doing the right thing by booking before the 1st edition brochure was released. I feel so cheated, and dissapointed in Virgin and i have over a year before I even go on this holiday.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Virgin Holidays Legit?
Virgin Holidays earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Virgin Holidays. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Virginholidays.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Virginholidays.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Virginholidays.co.uk you are considering visiting, which is associated with Virgin Holidays, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
According to our analysis, Virgin Holidays appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for Virgin Holidays have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Virgin Holidays website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- We conducted a search on social media and found several negative reviews related to Virgin Holidays. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Virgin Holidays Reviews 0
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Overview of Virgin Holidays complaint handling
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Virgin Holidays Contacts
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Virgin Holidays emailsspecial.assistance@virginholidays.com100%Confidence score: 100%Support
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Virgin Holidays addressThe VHQ, Fleming Way, Crawley, England, West Sussex, RH109DF, United Kingdom
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Virgin Holidays social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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