Club Mahindra
Reviews and Complaints

Case Number - [protected] - Your Club Mahindra Membership

I have been a dissatisfied customer of Club Mahindra and haven't used their services for past 2 years due to non-availability of resorts, poor quality of resorts and amount charged in the resorts for different activities.

The amount they charge as Annual Subscription fees keeps on increasing year after year.

Below is one of the emails I send to Club Mahindra Employee Mr. Mayur Bhujpal

Mr. Mayur Bhujpal

I am firm in cancelling my membership with ' the great memorable holiday maker' Club Mahindra.

In next 2 working days please send me the following document as mentioned in SI No:1 below and clarification with detailed reply for SI.No: 2-4 :

1. The contract signed by me which mentions the below terms and conditions as mentioned in your email dated 18/06/2023.

2. What is the ASF I have paid till date?

3. What is Pro rated Entitlement Fees?

4. What is 'Cost of White Goods Delivered' ?

Club Mahindra, I don't intend to waste any more money with you, please don't dream of dragging the issue and reply to this mail beyond July 1st with the idea of charging me the ASF for one more year.

Further it would be my earnest desire to make your company policies which you have stated to me below public as to warn my fellow citizens not to fall in the trap to Club Mahindra.

Dr.Sanju Thomas Abraham.

These guys hasn't bothered to reply back neither they are sending a confirmation of cancellation. They are not responding to my emails neither to the mails from Ministry of Consumer Affairs.

To

The Managing Director / CEO                                                                                    

Club Mahindra

Sub : Cancellation of Club Mahindra Membership ID 2747646

Ref: Club Mahindra Membership ID :  2747646

        Letter dated 20-05-2023

Club Mahindra, I did not get any reply for my registered post send to the following:

The Managing Director / CEO, Club Mahindra

Priyanka Gidwani, CHRO

Anupam Srivastava, Chief - Customer Experience

Club Mahindra, Chennai Offices ( infact the address which has been given and to which post was send returned - Dr. Radhakrishnan Salai, Near SPL Infrastructure Pvt. Ltd., CIT Colony, Mylapore, Chennai, Tamil Nadu 600004)

I DO NOT WANT TO BE ENGAGED WITH SUCH AN UPROFESSIONAL COMPANY LIKE CLUB MAHINDRA. PLEASE CANCEL MY MEMBERSHIP (2747646) WITH IMMEDIATE EFFECT. DO NOT RAISE ANY MORE INVOICE.

I NEED A CLEAR MAIL FROM THE COMPANY ON HOW CAN I RECEIVE THE REFUND OF MEMBERSHIP FEES PAID.

Dr.Sanju Thomas Abraham

1.    Priyanka Gidwani, CHRO

2.    Anupam Srivastava, Chief - Customer Experience

3.    Joint Secretary, Department of Consumer Affairs, Government of India.

4.    Club Mahindra, Chennai Offices.

To

The Managing Director / CEO                                                                                    20-05-2023

Club Mahindra

Please find the attached print out of e-mail communication with your team.

I suggest you consider training your team better on customer relationship.

Your team either is not competent to understand the matter in the email and provide a reply or willingly your team is trying to fool your customer showing your company’s insensitiveness to its customer.

Your company has lost all your value in my eyes be it in proving a holiday as your resort is never available for me as a customer, luxury as you claim as your resorts does not even have a 3 star hotel standards according to me, pricing of food in your resort is out of the world and the policy of charging for activities in the resort is pitiful according to me.

Top of this you want me to pay ASF every year which raises year after year to maintain your resort which I never use.

Above all you have your team who according to me is so unprofessional.

Club Mahindra, I have lost all hopes in you providing a good holiday for me and my family. I feel cheated by the brand Club Mahindra.

I would like to disassociate from Club Mahindra and as written in my last email (which your team had no courtesy to reply on) I would like to cancel my membership with Club Mahindra, doing which I would like to know the refund I will be receiving from Club Mahindra.

Club Mahindra, it would be my earnest desire that none known to me falls in the trap of your company and take membership. I will work sincerely for the same.

I hope CEO of the company will have some decency to explain the replies which has come from your team and also to reply for this letter.

Dr.Sanju Thomas Abraham.

Email : [protected]@doctor.com.                                                         

CC:

Priyanka Gidwani, CHRO

Anupam Srivastava, Chief - Customer Experience

Joint Secretary, Department of Consumer Affairs, Government of India.

Club Mahindra, Chennai Offices                                                                                                                                                          

Copy of e-mail communications with Club Mahindra:

Sent: Wednesday, May 03, 2023 at 3:24 PM

From: "Dr. Sanju Thomas Abraham"

To: "Ankita Gamare" , [protected]@mahindraholidays.com, [protected]@mahindraholidays.com, [protected]@mahindraholidays.com, [protected]@clubmahindra.com, [protected]@clubmahindra.com

Subject: Re: Your Club Mahindra Membership

CLUB MAHINDRA

Is there any competent authority in Club Mahindra to look in to the repeated cut and paste replies this lady is sending to me.

Does this person Ankita Gamre or Club Mahindra even understand what am asking for or are you guys purposefully fooling me.

I would like to take the below replies to competent authorities in the Government and also to social media for the world to understand on how is it like for a customer to deal with a company like Club Mahindra.

I have lost my complete hope with you CLUB MAHINDRA. Beyond doubt I understand your incompetency as a company which lacks even the  basic courtesy of replying to your customers or to provide the basic service of holiday.

I would like to cancel my membership with Club Mahindra. Please let me know the procedures for it and what would be the refund I would be getting from Club Mahindra?

CLUB MAHINDRA, I DONT WHAT THIS PERSON ANKITHA GAMARE TO AGAIN CUT AND PASTE THE SAME REPLY. 

CEO CLUB MAHINDRA - ARE YOU LISTENING ?

Sanju Thomas Abraham.

Sent: Saturday, April 29, 2023 at 11:00 AM

From: "Ankita Gamare"

To: "[protected]@doctor.com"

Subject: Your Club Mahindra Membership

Dear Dr. Abraham,

Greetings from Club Mahindra!

This is further to our previous telephonic conversation and emails, thank you for writing to us.

We wish to inform you that ASF is the annual maintenance charge which is collected for the upkeep, up gradation and renovation of our 100+ resorts to offer magical holidays as always.

We always follow a strategy in rapidly increasing our resorts to provide more variety in holidaying options and enhancing the service levels to our members to provide hassle free experiences at every point of interaction. Hence, members are eligible to utilize their entitlement subject to realization of any outstanding payment as on date.

We understand that currently you have 2yrs ASF due(year- 2021&2022)-INR 36111/- pending against your membership account. You may clear the dues by availing the offer-INR 3000/- cash discount and total 3000 Resort Credit Points. The offer is valid till 30/04/2023 midnight.

Thank you for providing us the opportunity to be of service to you.

Warm Regards,

Ankita Gamare

Member Experience Management

Download the Club Mahindra Mobile App from Play store/App store and book your next holiday through it as well as experience a host of exciting offers and features regarding your membership. You may also log in to our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.

--------------- Original Message ---------------

From: Dr. Sanju Thomas Abraham [[protected]@doctor.com]

Sent: 28/04/2023, 7:27 pm

To: [protected]@mahindraholidays.com

Cc: [protected]@clubmahindra.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@clubmahindra.com

Subject: Re: Case Number - [protected] - Your Club Mahindra Membership

Ankita Gamare

Your reply to me on 28/04/2023 for my mail dated on 27/04/2023 is a mocking on your customer.

Rather than replying to my questions / comments, you have copied and pasted the same matter in your last 2 replies.

Ankita Gamare, you are wasting my time.

Is there any one higher to you in your organisation, who have some sense to reply to me.

Sanju Thomas Abraham.

Sent: Friday, April 28, 2023 at 9:52 AM

From: "Ankita Gamare"

To: "[protected]@doctor.com"

Subject: Case Number - [protected] - Your Club Mahindra Membership

Dear Dr. Abraham,

Greetings from Club Mahindra!

This is further to our telephonic conversation, thank you for writing to us.

We wish to inform you that ASF is the annual maintenance charge which is collected for the upkeep, up gradation and renovation of our 100+ resorts to offer magical holidays as always.

We always follow a strategy in rapidly increasing our resorts to provide more variety in holidaying options and enhancing the service levels to our members to provide hassle free experiences at every point of interaction. Hence, members are eligible to utilize their entitlement subject to realization of any outstanding payment as on date.

We understand that currently you have 2yrs ASF due(year- 2021&2022)-INR 36111/- pending against your membership account. You may clear the dues by availing the offer-INR 3000/- cash discount and total 3000 Resort Credit Points. The offer is valid till 30/04/2023 midnight.

Thank you for providing us the opportunity to be of service to you.

Warm Regards,

Ankita Gamare Member Experience Management

Download the Club Mahindra Mobile App from Play store/App store and book your next holiday through it as well as experience a host of exciting offers and features regarding your membership. You may also log in to our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.

--------------- Original Message ---------------

From: Dr. Sanju Thomas Abraham [[protected]@doctor.com]

Sent: 27/04/2023, 1:22 pm

To: [protected]@mahindraholidays.com

Subject: Re: Case Number - [protected] - Your Club Mahindra Membership

Ankitha Gamare

What telephonic conversations are you trying to document? To that lady who called me I had stated very clearly that I need all communications from Club Mahindra as an email, apart from this there was no telephonic conversation.

I took time to type the mail which I sent to you on 21/04/2023 to get answer for the 5 specific questions/ comments I had from the mail which you had sent to me on 16/04/2023. Unfortunately I get the same script which was written to me on the email dated 16/04/2023, sent to me again as a reply to my email dated 21/04/2023 with out bothering to answer the 5 questions / comments I had. Even you have not bothered to answer the question about the sender of the previous email who  had a different name from the undersigned. What an attitude - Club Mahindra for not understanding the need even to answer a basic questions on the identity of the sender?

Club Mahindra, its very unprofessional approach from your side. When you ask me for the money have a courtesy to explain too. In fact its your duty to explain.

I need a detailed reply, with the copy of documents I have asked for.

And for that lady who tried to call me irrespective of making it clear that I don't want calls from Club Mahindra, this is not a stunt to get discounts from Club Mahindra. Its my hard earned money which Club Mahindra is seeking from me which has to make sense t me. At present I feel cheated and betrayed by Club Mahindra and your magical holidays!

Dr. Sanju Thomas Abraham.

Sent: Tuesday, April 25, 2023 at 3:26 PM

From: "Member Experience"

To: "[protected]@doctor.com"

Subject: Case Number - [protected] - Your Club Mahindra Membership

Dear Dr. Abraham,

Greetings from Club Mahindra!

This is further to our telephonic conversation, thank you for writing to us.

We wish to inform you that ASF is the annual maintenance charge which is collected for the upkeep, up gradation and renovation of our 100+ resorts to offer magical holidays as always. We always follow a strategy in rapidly increasing our resorts to provide more variety in holidaying options and enhancing the service levels to our members to provide hassle free experiences at every point of interaction.

Hence, members are eligible to utilize their entitlement subject to realization of any outstanding payment as on date.

We understand that currently you have 2yrs ASF due(year- 2021&2022)-INR 36111/- pending against your membership account.  You may clear the dues by availing the offer-INR 1500/- against each invoice. The offer is valid till 25/04/2023 midnight.

Thank you for providing us the opportunity to be of service to you.

Warm Regards,

 Ankita Gamare

Member Experience Management

Download the Club Mahindra Mobile App from Play store/App store and book your next holiday through it as well as experience a host of exciting offers and features regarding your membership. You may also log in to our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.

--------------- Original Message ---------------

From: Dr. Sanju Thomas Abraham [[protected]@doctor.com]

Sent: 21/04/2023, 6:39 pm

To: [protected]@mahindraholidays.com; [protected]@mahindraholidays.com

Cc: [protected]@clubmahindra.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@clubmahindra.com

Subject: Re: Your Club Mahindra Membership

To

Club Mahindra

I get this letter from Pallavi Joshi but the undersigned is Ankitha Gamare. Please clarify who has send this email.

Your reply is followed by my questions which would be green in colour. Need your reply.

We wish to inform you that ASF is the annual maintenance charge which is collected for the upkeep, up gradation and renovation of our 100+ resorts to offer magical holidays as always. We always follow a strategy in rapidly increasing our resorts to provide more variety in holidaying options and enhancing the service levels to our members to provide hassle free experiences at every point of interaction.

If I understand correctly, Club Mahindra is charging me ASF for upkeep, up-gradation and renovation of 100+ of your resorts and also to increase the number of your resorts. Please explain

1. If am paying ASF for the above, why Club Mahindra is letting its resorts to Non Members? My money utilized for the above said purposes would be for a non member to enjoy.

2. What maintenance are you talking about. I will send your senior management pictures of my previous stay for the quality of room and the damage present in the property. Please send me the email id of concerned senior management to send the pictures.

3, If you are collecting money for the above purposes, you should be sending me a report every year on the work done as stated above with the financial.

4. Send me the contract in which I have signed to pay ASF.

5. Send me the company policy in which I have agreed, stating that if I don't pay ASF, I wont be able to utilizethe holiday.

I NEED AN EXPLANATION AND REPLY FOR ALL THE ABOVE POINTS AND DO NOT WASTE MY TIME GIVING ME A PARTIAL REPLY.

Dr.Sanju Thomas Abraham.

--------------- Original Message ---------------

From: Meghana Desai [[protected]@mahindraholidays.com]

Sent: 16/04/2023, 5:05 pm

To: [protected]@doctor.com

Subject: Case Number - [protected] - Your Club Mahindra Membership

Dear Dr. Abraham,

Greetings from Club Mahindra!

Thank you for writing to Member Experience Management.

We hope you and your family are doing well!

This is with reference to your email dated 15-April-23.

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that we have already forwarded your request to the concerned team.

Please be assured that our team will get in touch with you with a resolution within 2-3 Working days. 

Although this might take a little time, please be rest assured that this is only because it is our endeavor to assist you with a correct and deserving redressal.

We appreciate your patience in this regard.

Thank You for writing to us. Your case number is: [protected].

Warm Regards,

Meghana Desai

Member Experience Management

Download the Club Mahindra Mobile App from Play store (bit.ly/2dFOJoU) / App store (apple.co/2ezDnOT IOS) and book your next holiday through it, as well as experience a host of exciting offers and features regarding your membership. You may also log into our website http://members.clubmahindra.com and explore multiple offers and experience options available on it.

--------------- Original Message ---------------

From: Dr. Sanju Thomas Abraham [[protected]@doctor.com]

Sent: 15/04/2023, 1:44 pm

To: [protected]@mahindraholidays.com

Cc: [protected]@clubmahindra.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@mahindraholidays.com; [protected]@clubmahindra.com

Subject: Club Mahindra Communication

Club Mahindra - To whom so ever it may concern

Your customer executives find pleasure in calling me even up to thrice a day.

They start with bookings open and then talk about ASF.

As you see from my history, I have no intention to use Club Mahindra Holidays.

As far as the ASF is concerned I have been repeating time after time to your executives to send me an email to which I can reply to on what Clun Mahindra want to communicate to me about ASF. This has been recorded in their system that they have to sent me an email.

Then they come up with the explanation and say they don't have powers to send email.Your guys cannot speak to their managers but have all liberty to call and disturb me irrespective of making it clear to send an email on what they want to speak with me.

I have two business decisions which have gone wrong because your executives stressed me. I will take it separately with relevant authorities.

I AM STATING IN A EMAIL HERE TO MEMBER RELATIONS OF CLUB MAHINDRA WITH ALL THE SENIOR OFFICIALS COPIED INCLUDING CEO OF CLUB MAHINDRA THAT " I DON'T WANT CALLS FROM CLUB MAHINDRA, IF THERE IS ANY COMMUNICATION YOU WANT TO CONVEY TO ME, IT HAS TO BE IN AN EMAIL'. 

Dr.Sanju Thomas Abraham.

Club Mahindra membership means nothing, since rooms are sold to non-members for the highest bidders, but made unavailable for members on false grounds of being booked out. This is my experience on April 24th 2022 in Club Mahindra Virajpet, Coorg. Several emails have resulted in nothing, and the customer redressal officer on the website is [protected]@mahindraholidays.com . Sending emails to this address is guaranteed to not receive any response.

I am provided responses ranging from 'the online platform that had available rooms had a glitch (how club mahindra had rooms to satisfy this glitch is not explained), to some special FIT rooms are for non members (I happened to stay in the same room as a member). All reasons provided are a bunch of lies. I received repeated calls to renew my membership, but nothing to resolve customer complaints.

Tarnishing the fair name of the 'Mahindra' enterprise, for which I had a high regard. Very Sad indeed !

Atul Jagotra Customer ID 2960566

I am writing to you as I am not satisfied with the Club Mahindra member experience management for resolving Complaint Service Ticket Number [protected].

I still had 3 days of complimentary days with validity up to 30 Nov 2022. I booked the complimentary days on 12th November 2022 on Club Mahindra app with WL [protected].

However the waitlist was not confirmed by 12 Dec 2022. So I wrote to member experience to assist me to cancel the WL booking and revert the days, so that I can book again on resorts showing availability. (Club Mahindra rooms are always full and waitlisted)

I got a reply from Megha Jadhav on 12 Dec 2022, to cancel the days using the website or App. Once the waitlist is cancelled the days will be re - credited back to my account for reuse.

So I followed the member experience instructions. However the days were not credited back and member experience has been unable to assist me, citing the expiry of the 3 complimentary days.

During the holiday buying a year ago, the Club Mahindra members had made false promises and claims that these days can be extended by them. But now all those false promises and false claims are out.

So I write to you to solve this issue w.r. t re-credit of the 3 days that were given to me as part of the whole package that I bought with Club Mahindra.

The 3 complimentary days were part of the whole deal for which I have paid for.

Dear Sir/Madam,

I'm not at all satisfied with club mahindra membership services due to the following reasons:

(1) I had taken the membership considering I can visit most resorts as per my wish and family members' holidays. However, I find most of the resorts filled even when I look for dates post 3 or 4 months. All the resorts shows available on other websites.

We are credited 7 days per year. Now we are a family of 5. So they said we have to book 2 STU/BRs per day. So once we select 3 days with 2 STUs per day, they count it as 6 days utilized.

Basically, we all can never use more than 3.5 days in a year or go on holiday when and where my family prefers. However I was not aware of this fact as I was misrepresented by a Club Mahindra sales representative. The relationship manager missed a lot of the things which we are now informed during holiday bookings and he doesn't even respond to our queries now.

(2) I have paid more than 1.7 Lakh to Club Mahindra including ASF but I do not find any utility of taking such membership as resorts are never available when required, resorts are very far-off and compared to other such resorts available online through Make My Trip, fee charged is too much.

(3) They say, cost of stay is included under the membership. But in reality

Food is too costly. Per person buffet is somewhere like Rs. 650-750.

Generally other hotels offer complimentary breakfast and reasonable meals, here cost of meal at Club Mahindra is very high. There are almost no other options available for dining except Club Mahindra. Thus, in a day, one will end up spending something like Rs. [protected] per day for a family of 5.

It is my sincere desire to surrender this Membership and get the refund in this respect. I also desire to resolve the matter amicably failing which I may decide my future course of action including legal recourse against the Company in an appropriate forum.

Request your revert in this context.

Regards,

Krishnaprasad R

I Atul Saluja having membership is no. 519169, I am not able to book the room even though it is showing available, I have paid 108000rs for the go zest membership on 20 jan 2022, now when I am booking the room it says its available but when i click on confirm booking button i get a error says rooms not available when I raise this complaint with Mr Abhishek [protected] your sales executive he said that ill check n get back to you but now its been 6 hours he is not even picking me calls. I request you to kindly refund my membership amount else i will go to the consumer court and file a police complaint against you guys.

I have the screen recording for the booking which is not getting done even after the rooms are available.

CLUB MAHINDRA MASHOBRA

CHECK INN 22 JUN

CHECK OUT 25 JUN

Atul Saluja

[protected]

I would like to cancell my membership. My Membership No is 382503. Kidly arrange to Refund the membership fee at the earliest.I am in need of money very much... ...

Dispite of reaching out multiple times on call haven't received proper response of my cancellation request.

After making payment for membership with Club Mahindra on 13.10.2021 due to reasons mentioned on trailing mail I have raised the cancellation request on 24.10.2021 after 11 days and I was told that I have rais this request on 11th day according to police will not give me any refund.

I do not have used any service and just because I'm one day later for the cancellation request im begin denied for any refund.

Please look into that ans help me out here
My membership id is 2958865

Club Mahindra suspended my account (membership no. 108150) for "Security Reason" - in spite of all dues are paid well before due date.

Tried calling customer care but they are incompetent to provide any solution. They just told me to write email to 'Account Security' department. Different customer care officer gave different mail ID at different time. None of those mail IDs were correct and my mails bounced.

Issue is unresolved 20 days after it was taken up. Till it is resolved I can not do any booking. And I am pretty sure that by the time they resolve my issue, they will not give me booking of my desired location and date.

Totally disappointed with the service.

This company is cheat, they keep incresing the annual maintenence fees. Once you dont pay the fees, they dont allow you to book the holidays. Your money 4 lakhs that you pay as membership fees is stuck. You are forced to pay 16, 590 Rs as the yearly membership fees.

It is such a fraud company.
Thanks
Manohar
[protected]

They said that, they will provide us resort anywhere in foreign countries and in India too. But when we makes the payment for year, they are not picking up the phone or trying to communicate with us, Not replying or anything. They just tooled the money from us. They had taken 70000 rupees till now from us. They company club Mahindra's customer care number is also not valid. I request you to please take action towards them so that other people does't got hurted. And please make the payment refund.

Good day. I am very disappointed in Mahindra staff. After the service I have received from them, and this is NOT the first time I have had bad service from the same branch. My father took my XUV 500 in (due to me and my wife cant take leave to do it) on the 18th September 2018. For a service and also to replace new top shock mountings. As I have received my car back on the 19th to be ashamed that this was the service I have paid for just under R4000. My radio screen plastic was pulled off... WHY? I wont know. And the motor was still full off dust. Please keep in mind we just came from a farm on the 15th. Then a problem on mostly all Mahindra vehicles is the light globes dont last long. I am very disgusted in this type of service that I have had.
Kind regards
Freddy [protected]

Dear Sir, Madam
My name is Amrita Bhandari, member 2799883.
It is maybe the 10th mail I have sent to the member relation email and Mrs Aishwarya S, if she dares take the time to answer to my email, always answer something I am not asking for. I have received a letter with a 30000 inr vouchers for paying my club fees all at a time and for enrolling people with you... which I regret... I have received only 15000 inr and I Want to receive the 15000 inr missing. I have even given a phone call on Saturday at around 4-5pm and Nitesh replied. Mrs Aishwarya was supposed to call me on Monday the 13th which she didn't.
I am though willing you to check all the emails I have sent, check the answer given too (a shame! For a company like ours) and my phone calls. Then please change my relation contact I do not want Mrs Aishwarya to represent me anymore and I want to receive the 15000/ inr missing.
Do the necessary asap.
Thanking you
Amrita Bhandari

My Complaint is related to the ASF amount is being charged to the customer. I had raised a query to Member Relations Club Mahindra on 15-Sep-17 to understand what is this ASF amount, why it charged despite of paying heavy amount of membership and how is it calculated. Why it was not disclosed by the sales rep while selling this memebership?

In response to my query on 23-Oct, I received some calculation formula to calculate this ASF. The overall calculation is based on a base amount, for which no one has an answer how it was decided initially to reach to final figure of 14711.00. And now they have even stopped responding to my emails.
There is one more concern I have related to RCI membership. Last month I have come to know that we have this RCI membership only for 2 yrs. This was never disclosed by you sales rep while making the sales.
On top of it, on 15-Nov-17, I received a call from RCI explaining about the usage and RCI booking. The representative from RCI said for every booking we have to pay for 7 days to RCI. Which means if we are utilizing 2 days out of 7 days holiday by doing an international booking via RCI then we have to pay 9200/- (approx) as a conversion fees for complete seven days. And if again we are doing another international booking via RCI for 3 days out of 5 remaining days, then again we have to pay this 9200/-.

This is very surprising as it was never disclosed neither by your sales rep. nor by the call made after sales. I am completely bedeviled from all these surprising and hidden items. I would never recommend any of my friends to go for Club Mahindra membership.
Looking at these type of incidents, I have lost confidence in Club Mahindra. I would like to know you, how could we close this relation?
I have sent several emails to [protected]@clubmahindra.com,
[protected]@clubmahindra.com, but no one bothers to respond to my emails.

Dear Sir/Madam
We live in England and we pay annual subscription on time every time for past more than 10 to 15 year without fail. But this time I am very angry and frustrated by club Mahindra staff at Member Relation department (Ashwariya Sharma.). The reason is for past 6/12 I sent repeated authorization by my Canara Bank head off in Bangalore. Here is Banks email sent to me.
Dear Sir,
With reference to your trailing mail please find enclosed the details :

(i) Your Account NO. [protected] with Canara Bank Town Hall Branch
(ii) UTR No. P17092084109204
(iii) Date : 20.09.2017
(iv) Amount Rs.14711/-

I have enclosed the pass sheet also for your reference

Thanks and Regards

Shantha Lakshmi

ETT Section, HO.

Tel : [protected]
Even though Subscription has been paid, Club Mahindra Member Relations staff kept bothering me saying my Subscription has not been paid and keep asking me either member ID or something else even though I have given Member ID several times. I am sorry to to say totally ignorant staff and inefficient staff I ever seen. I am sorry to complain but this is been going on for past 4 months.
With kind regards,
Dr. Panambur Vasanth Bhandary.
Membership Id.1484727.

Hello,
Unfortunately I am member of club mahindra (Id – 2674036)
When I took membership it was promised me to give 8 days complimentary. It was promised by so called regional manager mr. Juber.
However when I got membership, I got only 4 days. Which can be utilized at any resort except lonavala
After escalation to many places, I got vouchers for 4 days, so I was expecting the same service, that is voucher can be utilized at any resort except lonavala
I used two days voucher & remaining 2 days I extended recently & I came to know recently that this voucher which I extended doesnt give flexibility to book any resort, I can book only 35 resorts.
At first place promise was not kept, I got less days, second I got voucher but the resorts are limited.
My question is, is this voucher was given to me as a charity? As a favor? My expectation is, I paid for this & it was promised to me, so I expect it.
I see its complete lake of commitment from company like club mahindra. Lot of my time is wasted in escalation & explaining basic duties/expectations to your employees.

I also want to check what actions club mahindra has taken against mr. Juber? The way he treated customer after taking membership is very surprising. Tier 3 hotels provide much better customer service & commitment than club mahindra sales team

Aniruddh

The RM came from Club Mahindra and showed me the demo in month of Feb 2017 and committed to arrange a 5 days complimentary stay in Puducherry (Pondicherry) and I decided to enrol for the membership. He said I have to make payment of down payment immediately. I asked for a day to decide they said it doesn’t happen like that. He also got his manager to speak to me to convince me to buy immediately. He used to call me at midnight my credit card details. And after sharing my card details and paying the down payment of 34700 they sent me the membership ID which showed the 5 complimentary days in the App. After that I asked RM to block the rooms as committed. He had said he'll block the rooms and I have to pay three EMIs together to get the rooms booked/blocked. I agreed. After that when I try contacting him he doesn’t take the call and respond to my sms. I send a mail to him and his manager but no response. His manager had spoken to me at time to taking membership talking big words to convince me to take the membership. Now no response from him at all. I raised a request with the member relation team for refund of the down payment and they too don’t respond. I have stopped the EMI and now they send message for paying EMI. Please do the needful to refund my down payment.

The RM came from club mahindra and showed me the demo in month of Feb 2017 and comitted to arrange a 5 days complimentary stay in Puduchery (pondy) and i decided to enroll for the membership. he said i have to make payment of down payment immediately. i asked for a day to decide they said it doesnt happen like that. but insisted and at midnight he was calling me for my credit card details. and after sharing my card details and paying the down payment of 34700 they sent me the membership ID. after that i asked RM to block the rooms as committed. he said he'll block the rooms and i have to pay three EMIs together to get the rooms booked/blocked. i agreed. after that when i try contacting him he doesnt take the call and respond to my sms. i send a mail to him and his manager but no response. his manager had sopken to me at time to taking memebership talking bigs words to convince me to take the membership. now no response from him at all. i raised a request with the member relation and they too dont repond. please do the needful to refun my down payment.

Dear team,

This is very disappointing being such a reputed company!

I (Prakash shah) got call on 06th feb 2017 from club mahindra that i won 2 free nights, in order to avail that i need to visit there center so as per the given appointment time i visited them on 07th feb 2017 at 5.00pm, rahul raj mall, surat, gujarat and met one lady named alpa.

As per conversation, she told that we won 2 complementary nights in lucky draw perhaps on the contrary i haven`t filled any such lucky draw form and i am sure they got my details from some survey or cellular company.

Though they asked me to join membership which will give me 7+5 nights free and so i have paid rs. 24, 465/- through my hdfc card.

On asking they informed that you will get some otp than you will get free complimentary night... Which never happened but as they told that you book travel tickets for the dates booked and we will get free night so i booked tickets for 28th may costing rs.9, 200/- which all gone in vain as i had`nt received free nights as informed.

After that they informed me to pay amount in 3 emi`s to avail free nights and if paid more 3 emi`s then i will get more free nights in october but i feel its god graced that i hadn`t paid any amount after this otherwise all will we wasted.

For getting membership your people were calling me n number of times and now if i am facing problem that you people are not responding at all as per trailed mail it has been 10 days am expecting revert from you.

Its really bull # to get the membership of your brand who dosen't have any concern for the customers.

I really regret being connected with you people

I know very well your sales techniques of showing moon and stars and fooling people, i want my money back also i want to know who will bear the loss of my booked train tickets to goa on 28th may.

Expecting positive and quick response from your end.