Volkswagen
Reviews and Complaints

The Sales Person, Elana Pretorius made us clearly understand that she will give a better discount if we make use of Branch Finance, versus a cash offer. On cash offer discount of R7333.04 were extended whilst discount of R14, 666.09 was extended on car if we make use of Branch Finance. She was also not keen to share Finance cost projections. She also used same Quotation Number 14965, to issue four quotes with different prices. Surely if there are price differences between 4 quotes then she should have offered different Quotations

Hello VW customer service,

I am writing to you on behalf of my father who owns a VW Golf that was bought in December 2016 in Israel (IL driving plate ID 5171538). It should be noted that my father is the only one driving this car and that all periodic services were performed on time. My father is 75 years old and drives VW/AUDI cars in the last 40 years, his previous car before the Golf was a VW Passat. The VW Golf mileage at present is 6700 kilometers (six thousand seven hundred km), so practically this is a new car with a very little mileage.
Last week my father encountered a problem: when shifting the gear to reverse the vehicle did not go backwards and an orange warning light appeared in the dashboard. He turned off the engine, waited for few minutes, and managed to start the engine and shift to reverse normally. The following morning he went to ZENI garage in Jerusalem /Israel, they checked the vehicle (the fee for the check was NIS 340, 85 EURUs). The check result was that a computer component is malfunctioning and should be replaced. The cost of this component is nearly 9000 shekels (~2200 EURO). Because of the special circumstances they were willing to give my father a discount of 70%, thus the new sum was 3200 Shekels (~800 EURO). Well, in normal circumstances we would appreciate such discount and would be willing to pay 800 EUROs for the fix, but it is not reasonable that such important component broke in a car with mileage of 6, 700 km (a car that is 2.5 years old). I talked to Champion motors' customer service but they refused to take responsibility and fix the car on their own expense. As I said, my father drives VW cars in the last 40 years with zero problems, up until now. I truly believe problems can happen, after all it is a complicated product, but I expect the company to take responsibility for unreasonable problems such as this one and fix the problem on their own expense. I appreciate your help is resolving this issue as soon as possible, and am available for a phone call if need be, or to provide you with additional information. Here below are my contact details.

Best regards,
Moti Sapir
[protected]@gmail.com
+[protected]

In 2012 I was shopping around to buy a new, reliable SUV vehicle and my choice fell on Volkswagen Tiguan. Convinced of my choice, I proceeded to purchase the vehicle from Messrs Continental Cars Ltd, Malta
I must say I have been very pleased with my choice since then but some shortcomings have somewhat started to raise my doubts. During the warranty period (5 years) I have had 2 parking sensors, the wiring of the sensor system, the hatchback motorised lock and the battery replaced due to spontaneous faults.
Only some 2 weeks ago, upon leaving my office, I introduced the key in the barrel but this would simply not turn in any direction. The problem persisted with the spare key. I had the car towed to Continental cars, where I was informed that I needed to replace the barrel and steering wheel lock.
The parts were ordered and arrived in Malta within a week. However I was informed that the steering lock sent was defective and had to be re-ordered. Presently I am waiting for the new lock to be delivered.
In the meantime I have had to hire another car at a daily expense. I am quite surprised that a new car costing €38000 should give me such problems in such a short period of time, besides being disappointed at having to wait further for the new part to be delivered.
Is it possible for your company to compensate in any way to this inconvenience?
Thank you in anticipation
Mark Grima

I took my white Jetta 14.0 TSI in for a service on 06/05/2019. I asked that they service my car and informed the lady at the service reception that car has a heavy fuel consumption which she replied they can do nothing about it. Then I told her that the catalytic converter light comes on and the car misfires. All she said was that it was a normal problem with these cars and that I had to ride it hard for a long distance.
I was asked by two separate people if I needed transport to and fro from my workplace which I did. There was a friendly driver who took me to my workplace and told me that a driver would come and pick me up as soon as my car was done. I got an sms at about 13h52 and was told the amount for the service would be R4092.00. I was told that the driver would phone me when they would leave the workshop. Just after 17h00 I received a phonecall from the service department and was asked when I was going to fetch my car. I told the lady that they were supposed to send somebody to come and fetch me. I was informed that the drivers had left and there was nobody to fetch me. I was asked if she could bring my car to my workplace which I agreed to as everyone else at my workplace had left already. When I got my car back I was informed that if the car misfired I must take it back to the service department and they would fix it for R15000.00. When I was driving home the catalytic converter light came on and it felt as if the car lost power. The next morning it was misfiring and kept cutting out while idling. I am angry because I paid a lot of money to have my car serviced and this is the end result. Nobody even phoned me from the branch the next day to say sorry that they forgot to come and fetch me or if I was having any problems. I would never go back to that place again as it was a waste of money. This morning (09/05/2019) the car was misfiring and cutting out many times while driving to work. I could have caused an accident. I think I should get a refund so that I can take it to a place that knows how to service cars.

I am writing this email with a huge disappointment and frustration.

I am driving a 2.0 GTI DSG Edition 35 2013 model.
I booked my car as normal for service in VW Kimberly for 120 000km's. The car was serviced and it was the last car to be done on that day. Collected the car just after 19:00, as I had to travel 2 days after that day. The car has full service history at VW and never had any issues. This time around to my surprise, 2 days after the service my car started showing an orange engine light. Contacted VW Kimberly to report this and they requested me to bring the car back after a very long call trying to explain. I informed them that i am not comfortable to drive the car back to Kimberly, as I am residing 200km's away from Kimberly. Then eventually the service Manager contacted VW Barons in Postmasburg to check the car for me after i reported the matter to VW SA.
VW Barons wanted to charge me for diagnosing the car of which i refused to pay because i felt it is not fair.
We came to an agreement they booked the car in for checkup, called me later during the day to collect the car. The Engine light was off, took the car drove it with a smile then i travelled as planned. During my trip to PTA (730km's away), the engine light came on again. I continued with my trip and on my return to Postmasburg i reported the matter to VW SA again. They promised to contact both dealerships to gather the case info then give feedback. The promise was not kept and i had to call and follow up.
I was again promised that VW Barons will call me to arrange for the car to be booked again. VW Postmasburg as we speak has moved to Kuruman 130km's away and my engine light is still on. Whatever the cause for the light to be on has started to affect the idling of the car as it idles up and down (high and low revs).
My worry is clearly, there is a problem with the car after this service and it is busy getting worse. In addition, i feel it is extremely unfair how I am treated as a loyal VW driver owning my third VW. This is a high performance car and i cannot take risk of driving the car in such a condition keeping in mind that i am travelling a lot. I am being compromised to enjoy my car in a good state, driving in worry always, as I do not know what is wrong with the car. I am not a mechanic by profession but this is evident enough that the fault on my car is a snowball. I have been driving this car for 4yrs now without any engine faulty lights being on. Now after this service i am experiencing such. Moreover, I know should anything happen to the engine or any mechanical damages on the car i will be required to pay huge amount of money to repair without any assistance from this VW dealer. All i want is assistance and my car to be repaired to its normal state. Hope to hear from you soon.

Your assistance will be much appreciated.

Kind regards,
Tebogo
[protected]

For your information， my car has not yet finished repair until today。 it's been very disappointing that how come it took such a long time to service my car and it causes a lot of trouble for me to travel without my car.

Sent from my iphone

On 7 mar 2019, at 7:08 pm, volkswagen customer care wrote:

Subject : auto generated email reply

Dear valued customer,

Thank you for contacting volkswagen passenger cars malaysia sdn bhd and for
Your keen interest and support towards volkswagen products and services.

Your feedback and concerns are extremely important to us.

Our customer care executive will attend to your good self within the next 2
Working days.

We would appreciate if you could provide us the information below, in case
You have missed it in your original email;

1. Vehicle registration number :

2. Vehicle identification number (vin) :

3. Service / sales dealer :

4. Your contact numbers :

Thank you and best regards,
Volkswagen customer care

This is an auto-generated e-mail. Should you wish to make further
Enquiries, kindly contact our toll free number at 1-800-88-8947 between
9.00am - 5.00pm (mondays - fridays) excluding public holidays.

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In response to:

Re: website - customer care enquiry // qmv520

Sheau huey tan
To:
Volkswagen customer care
07.03.2019 12:06
Show details

Noted and thanks for your reply。

Sent from my iphone

On 7 mar 2019, at 4:17 pm, volkswagen customer care wrote:

Without prejudice

Dear ms tan,

Good day to you.

First and foremost, thank you for your email dated today.

We are aware of your concerns and we are working alongside, our service
Centre ismaco in kuching to resolve your concerns.

In this regard, our service centre will revert back to you as soon as
Possible. Please be informed that our service centre is your contact point
On these concerns.

Thank you for your kind understanding and personal attention while
Remaining at your total disposal
Best regards,

Alison
Customer care

Volkswagen passenger cars malaysia sdn. Bhd
Level 26, menara etiqa
No. 3, jalan bangsar utama 1,
59000 kuala lumpur, malaysia.

Phone:? 1-800-18-8947
Email:? Info@vw.com. My
Www. Volkswagen.com. My

From:?"sheau huey tan"
To:?"volkswagen customer care"
Date:? 03/07/2019 03:40 pm
Subject:? Re: website - customer care enquiry // qmv520

Hi, first thank you for your kind consideration and a 70%? Discount given
For the repairing charges. Futhermore, I did write to request for extra
Discount but there is? No respond from your company.? So if there is no
Futher discount given, I would like to request for a free transport charges
For sending my car from kuching to sibu.? Finally thanks for your
Co-operation.

From: sheau huey tan
Sent: friday, february 22, 2019 10:55 am
To: volkswagen customer care
Subject: re: website - customer care enquiry // qmv520

Hi, morning

I am mdm. Tan, not mr. Tan.

I am unsatisfied with the offer given from the vokswagen regional office. I
Like to appeal more discount for the quotation given, or offer me the
Best. And also please give me a free transport delivery from kuching to
Sibu when the car been done and settle.

Please advise me asap.

First, the reason is
1) too long time spend in volkswagen kuching but unsettle
2) make not convinience for me for long time, car not available to use
3) problem occur for at least past 2years, which cant detect the problem, u
Can check back the record for my car qmv520, mostly done at kuching and
Sibu center. Problem happen which the car still under full warranty!
4) center feedback only minor problem, not totally can find out the actual
Problem for the past years.

(vokswagen offer me - best we can help u is.. Out of rm9929... 70% discount
On parts.. U only pay rm3169.10)

Sent from outlook

From: alison yap on behalf of volkswagen customer
Care
Sent: thursday, february 14, 2019 3:57 pm
To: huey.[protected]@hotmail.com
Subject: re: website - customer care enquiry // qmv520

Without prejudice

Dear mrtan,

Good day to you.

First and foremost, thank you for your email dated today.

We have taken note of your concerns and we understand your frustration with
Regards to the issue raised by you and we assure you that we take our
Customers' feedback and complaints seriously, and act accordingly.

In this regard, we are in the midst of seeking further clarification and
Investigation pertaining to your concerns cited, alongside our service
Centre, ismaco in kuching.

Rest assured our service centre will revert back to you as soon as
Possible.

Thank you for your kind understanding and personal attention while
Remaining at your total disposal
Best regards,

Alison
Customer care

Volkswagen passenger cars malaysia sdn. Bhd
Wisma volkswagen
No. 7, lorong maarof
Bangsar 59100
Kuala lumpur, malaysia.

Phone:? 1-800-88-8947
Email:? Info@vw.com. My
Www. Volkswagen.com. My
Full name: tan sheau huey
Email address: huey.[protected]@hotmail.com
Contact number: [protected]
Vehicle registration number: qmv520
Casis no：wvgzzz5nzdw058424 type of enquiry: general
Enquiry (please specify): to whom it may concerned.

I have sent my car to sibu mitsubitshi service centre for 2 to 3 weeks now
For repair. It is taking too long and is causing a lot of inconvenience too
Me. When the service centre is unable to detect the cause of the problem,
They sent my car to kuching and it has been months now the problem has yet
To be resolved. I would like to have a clear explanation and reply as to
Why it has taken so long. It is because of the confidence we have in the
Brand that we purchased the car and this is really disappointing.
Please reply to me as soon as possible.

Purchased car Dec. 28th 2018 and was told I needed a phone cord to connect to car and dealership was out of them but one would be mailed to me as soon as they got one. April 22 2019 I went back to the dealership to get oil change and I asked about my phone connecting to car. I told them I downloaded Android Auto and it still will not connect. No cord, No connection to phone and was told cords are on backorder and they dont know when they will get it. My husband has an Apple I phone and it will not connect to car. Both our phones will connect to his new GMC pickup.

5545 miles on the odometer.

Driver seat in area of upper right back has defective internal support. Characterized by seat back popping as driver shifts weight or moves in seat during acceleration or executing turns. This problem has been present since i took delivery

Santa Cruz Dealer service manager states that I need to take to 3rd party service company. The service company says they need to disassemble seat to trouble shoot. Dealer tells me that they (VW) will not cover until bill is confirmed as valid repair.

This should be a warranty repair, for which I should NOT be required to execute on dealers service/ repair responsibility.

my 2015 jetta that i purchased brand new, suddenly began skipping gears and jerking,
i took it to the dealership and i got this bullcrap line that said ."well our transmission fluid is clear"
so we will not honor your warrenty
this car has not been touched by anyone
i spoke to another volkswagon dealer and he said the transmission fluid is not clear and reaching the transmission fluid is not a easy task
I also spoke with repair facility and they also said the fluid is not clear and that we are getting the run around period,
and that this car should not be having any transmission issues.I contacted volkswagon before and was treated poorly by the person who contacted me.My car is still not running and i have gotten no service, The fluid that is in that car was in it when the car was brought.Noone has touched or topped the transmission fluid off at anytime,
And from what the other dealership told me, it's something that cannot even be done during a routine oil change, You sold us a bum car and are failing to honor your warrenty over a bogus fluid issue
how can several dealerships and repair facilities be wrong and the dealership where we brought the car be right ?
we feel very mislead and decieved by volkwagon on this issue.
honor your warrenty,
don't just give me the bull about clear fluid

Good Morning,

I have a 2009 Passat Vehicle Identification No.: Wvwzzz3cz9p042793. I bought it from the dealership in Cairo brand new. I used it for three years then traveled and left it unused for another three years. I did all the required maintenance at the authorized dealers and on time. Now the odometer reads 68771 KM only. After I came back and started to used the car, the transmission started to make noises and vibrations then stopped completely to shift gears higher than the 2nd gear. I took it to Egyptian Automotive (Abou Rawash) in Cairo on the 4th of April 2019. They informed me that my car is experiencing the well known issue of a mechatronic unit that has to be replaced. That will probably be followed by thee gearbox replacement. That will cost about 70, 000.00 LE. I can not accept that a VW German car, that only traveled less than 70000 KM, would need a new gearbox and mechatronic. I was informed that this is a very common issue in my car model. In addition their has been recalls based on previous complaints regarding this issue in Egypt. The authorized local dealer refused to fix my car based on a goodwill because it has been more than 3 years as it is out of warranty. I feel that a VW car should be good for more than 70000KG without this major repair needed. If something like that happens I feel that VW should support their products and solve the problem not at this significant cost.
Please investigate this issue with the local dealer in Cairo, Egypt and let me know what should I do.
Thanks and best regards
Maged Shehata
+[protected]
12 El Saleh Ayoub Street, Zamalek, Cairo, Egypt.

If I could give less than ZERO stars I would. BUYER BEWARE. Bate and Switch, Promise you one thing and give another. TOTAL CON JOB to get you to buy aftermarket products that NO human need s in the first place. Especially watch u for the "contracted help LJ" That's how the dealer gets around it by saying he does not work for us!

NEVER, EVER BUY A CAR FROM LARRY MILLER VW!

Hi am Gurpinder singh from India .I own VW vento highline, bought it in May 2017..I got call few time ago from the agency to Avail an offer in which I have to renew my car extended warranty for one year as it was getting expire on April 2018 and in this I have to pay for one year warranty approx 16000 INR and I will get free one part of my car repaint from body shop. Now the thing is at that time I asked the personnel that what if when it will get over then how much I have to pay for again getting it exteended again for next one year..they replied I have to just pay the half the amount means total cost of 2 years extended warranty was 26 INR approx and I already paid 16000 rest I have to pay . But when today i approached them they said it's just add on warranty and for the very next time i have to pay more like 21000 INR approx. They did fraud with me . I want crystal clear solution to this else i will sue the agency and the company .

We purchased a brand new 2015 jetta,
We went to the dealership for the first oil changes, The others were done at jiffy lube, Not once has anyone ever topped off or touched the transmission on that car.Last year we did have a collission with a Deer which cause major damage, However the repair place swears they had no need to touch the transmission, ON march 1 we took our jetta to the dealership because the transmission suddenly started jerking and making a grinding noise.
Thier response was,
"the transmission fluid is not clear"
This isnt our fluid and volkswagon is not going to honor the warrenty
As of today I spoke with another volkswagon dealership and they stated, that Thier fluid is no clear, And that you cannot even acess the transmission fluid without a breakdown of the car,
So we have a car thats almost 4 years old we cannot get our warrent honored, And the transmission is totally gone !
The oil changes were done regularly and noone at the facilities ever touched or topped off the transmission fluid, so volkswagon wants thier money monthly for the cost of the car but you cannot honor your warrenty?
Knowing that the car cannot be just topped off at any time it requires a breakdown,
And the car has never been touched by anyone but yet the transmission has gone to dogs.I work everyday and and not having my car is not a option,
I guess court is our next recourse, Because we need our car repaired and our warrenty honored, So if one place has clear fluid and another dealership doesn't
Why are we being punished, and we never touched the transmission fluid and neither has anyone else, The fluid in the car is what was in the car apparently.
Or it that we are punished for not using the dealership for oil changes etc,
I'm sure everyone who purchases a volkswagon doesnot go to the dealer for every single oil change on thier cars, For a all day wait for that service.
We were told that the fluid should be synthetic,
But just because it's not clear does not mean that someone has added the wrong fluid,
My dealer stated that their fluid is not clear,
I purchased my v.w beetle at different volkswagon dealership,
and they have told me, That they have not heard of clear transmission fluid,
their fluid is not clear.
I really feel i'm being robbed and basically screwed over, for something I have no knowledge of at all,
And hat my warrenty on my car should be used for this faulty transmission, Am I being punished because I don't go to the dealership for everything?

I will seek a attorney for this matter, Because I feel that I am being treated poorly on this matter.I have checked where my oil changes were done I checked where my repair was done for the wreck.Noone touched the transmission at anytime at all,
or topped off the fluids.

Dear sir/madam,

My name is yasar siser from kayseri/ turkey. I had a problem with my year 2015 vw polo. My car is now 5750 km and when I was driving 10.10.2018 (car was 4000km) car showed up a "pull the car and change the the shift to p". I have purchased this car on 2015 to my wife and we trusted vw brand. We have opened a case in turkey "aykon motor" and they told us to wait until germany headquarter to return our problem. But it has been 6 months from that date. They have given me a call from general distributor "doğus oto", they said on the phone, this is not important problem and you can keep drive your car. Also, they were angry because this is the 4th email and phone call to you. 4000 km vw shift giving a error and no one accept the problem. Please I am very angry and sad about the stuation. Also, I am afraid to drive the car last 6 months. I am waiting for reasonable return to my problem.

For more information please do not hesitate to contact.

Best regards,

Yasar siser

+[protected]
[protected]@hotmail.com

I purchased a certified pre-owned beetle on february 10, 2019. I am in los angeles, california.
When I was test driving the car, I turned the wipers on and they made a very loud noise.

The sales representative told me it was because there wasn't enough rain on the window so I thought nothing of it.

The next day, we had a rain storm the windshield wipers were making the same extremely loud highly distracting noise when turned on even with a lot of rain pouring down.

I took my new certified pre-owned beetle car back to the dealership feb. 19th.
They could not reproduce the noise.

Then I took a video of the horrible loud distracting noise the wipers make every day when I get into my car and wipe water off of my windshield. I sent the video to pacific volkswagen where I bought the car in hawthorne, california.

They said all volkswagen windshield wipers make that horrible distracting loud noise. I used to sell cars. I have never heard windshield wipers make that loud noise unless they were broken or defective.

I was wondering if this is true? And what can be done with the defective wipers on my new certified pre-owned beetle.

Krissy mckenney
[protected]@sjmradio.com
[protected] x 201
[protected] cell

Hello,

I bought a 2011/2012 VW Jetta 1.4L TSI and have had a serious failure whereby it flashes D and I lost power in the DSG 7 Gearbox. Once I put it into park I am not able to start the car. The problem intermittently occurred until now it's permanent. Thankfully it did not occur on the highway. 

I need your assistance and support as this is a VW known issue that has lead to the company recalling thousands of vehicles. There is a worldwide recall but Guyana, South America does not have a dealer for Volkswagen so I am pleading with you for assistance in this regard. 
Can you assist please?
Kind Regards,  
Christopher Singh
Thank you.

Dear Sirs! I am writing to VW AG third times in this matter. I bought my brand new Passat in November last year. White colour 150 hp diesel. Chassis No WVWZZZ3CZKE012464.
Please let me know with what type of tyres the car was delivered from your factory.
Please do not refuse providing a concrete answer, with that you will not harm of the interest of any third party.
I will keeping sending this info, until I got explicit answer.
Thank you for your understanding.
BR Jozsef Fay Hungary.
Tel.: +[protected]
jfay.[protected]@gmail.com

Bought a second hand car 4 months ago, broken indicator, brakes worn out. I was promised that they will pay for the replacement and bring me the brake pads, still waiting. My car doesn't have a jack, spare wheel or wheel spanner. Now they tell me that there is no proof that they said they will replace it or proof that the wheel and jack was not in the car. They say they cant helo me because the salesman doesn't work there anymore. Total BS

My relationship started with VW was in September 2018 when I bought a BMW 116i 2012 model with 161000km to date I have serious problem with the car and consultant by the name sipho nhlapho and his manager the car errors are
Drivetrain continue the journey
Engine oil pressure too low
Engine oil pressure stop carefully
And eventually the care died on me.
Had bad experience and it's affecting my work attendance and not once though . I have been stranded several time and I got I don't care attitude from the consultant always lying and never kept his promises. I even adopted BMW city joburg they gave me a warm customer care for days by Tama Ntomga and also tried to settle the deal with VW and they gave her a row deal I wish they can learn from her. The worst I called the consultant this morning at 06:46 and he said he will call me back it's now 07:35 no feedback

Please help out of VW family I'm done

Jacqueline Nkau

2016 Polo Tdi 1.4 purchased with 15000km millage, glow light staying on for first week of purchase. This is the third month going and vehicle still not been able to be repaired by the mentioned dealership. Paying for a vehicle without having driven it for more than a week. Technical stuff and workshop manager are arrogant and unwilling to communicate efficiently.