Voyager Digital
Reviews and Complaints

Won't release my money when i withdrawl it.No customer support i need help please

Customer support has not responded to me yet! Transferred money to voyager has showed up yet!

This Company is a scam. I deposited $ *** and somehow never made it to my Voyager account Stay away

Account locked for 3 months ..fraud company.. I've sent several emails to them and haven't responded to a single one

An absolute scam. They have zero customer support. Everything is through automated emails. Ive been locked out of my account for 3 weeks and they haven't resolved the issue. What a joke of a business.

I transferred my XRP from wallet to Voyager app only to never receive my transaction. I reached out to customer service several times, a few times they wrote back in which I sent them the information. More than a month later, no response. Meanwhile, my crypto continues to raise in value.

The worst of the crypto exchanges-the other one star reviews here have it right. Non existent customer service, no material website, extremely high fees, deceptive marketing claims, very poor trade execution performance as a broker, inability to withdraw cleared holdings, etc etc etc. Just the worst. AVOID!

Won't respond to my emails. Refuses to furnish me with a record of my trades/transactions for tax purposes. Locked me out of my account, suddenly wanting me to prove my identity with a government ID and selfie through my phone, after allowing me to open an account and trade for nearly a month. Don't trade on that exchange!

I was randomly logged out of my account on the app in March and have been trying to get back into since then. I contacted their support team about 8 times and only received a response once and that one response did not resolve my issue. The reset password button on the app does not send the reset email and thus I have not been able to get back in.

I transferred XRP to my Voyager account and it never was reflected in my account. I created a service ticket and was met with an automated message. When they did email me back they said they rescanned my transaction tag and it would be in my account shortly. That was three weeks ago. Im still out of $300 and their customer service is ignoring my emails. Absolute SCAM!

Bought DOT coins with an executed transaction and took my USD. No coins were deposited in my account. no phone number to call. Innumerable tickets have been opened. No reply the only reply I got was a survey about Voyager support.This company is a SCAM and should be SHUTDOWN for everyones money sake. I feel safer putting my money in a China plaform than Voyager . Read all the other reviews

Their support system is to create a ticket but then they dont respond to any tickets. Repeated emails just get a canned response that your support ticket has been updated. Promise $25 of Bitcoin for referrals but dot deliver. I signed up under a referral and sent one to my daughter who also signed up and none of us have received our $25 of Bitcoin going on 30 days.No phone number to call to get real support.

this company is a scam. customer support is turtle slow, they don't care to help fix problems, and whatever you do, DO NOT TRANSFER COINS OUT OF VOYAGER. just sell it and transfer the money. it takes soooooooo effing long for coins to transfer its ridiculous. this is a poser 2nd class crypto app, dont buy the *** vgx coin or their parent company stock. its garbage. as much as i dont like ***, its still ***x better than voyager

I made a deposit and it said it did not go through . It was 200. I already had *** in the account. Then I tried to add a bank account it told me plaid can't connect a *** bank account . This means I can't take my money out. I went to coinbase and added the same *** bank account through *** with no problem literally 2 min later. They charged me over 500 dollars to move my money out in ***. People move millions in *** for less then 5 bucks . The voyager app is a scam and I will get my money back even if I have to go physically take from the owner of voyager

Try to open account on VOYAGER, an online crypto trade app. After I submitted every document they need including driver's license and SSN, I got an email asking me take a self photo holding driver 's license and SSN. I feel embarrassed and pretty not comfortable to submit a photo like that to a company. With a photo like that and all other informations at the register they can do everything without me. I don't want to have lots of unknown credit cards or loans. Wondering if anyone else have meet the same situation like mine. Is it legal for a company to collect personal photo like that?

It started off ok. I was able to purchase crypto with them and they seemed to have a good selection to pick from. Then I tried to withdraw some and found out they only allow a few types to be withdrawn, so that would mean I'd have to trade it, or sell it which both have tax implications. Then somehow someone hacked my account, traded all my cyrpto for Bitcoin so they could then attempt to transfer it out. I was made aware of these trades about 5 days after since I hadn't be in the app for that amount of time since my phone had issues. I had them lock my account so no more transfers of withdraws could happen. They did that but never notified me, so I wasn't sure they did. Then after resetting my password, re-verifying my identity I was able to get back in to my account, but now withdraws are locked and I can't get my money or crypto off their exchanges. I've been sending multiple requests and opening tickets in their help area for a couple weeks now, and I've gotten no response from them besides an automated response email that was useless. I wouldn't and couldn't recommend this company. They have serious customer support issues, or a complete lack of cs. I hope to get my money out and move away from them as soon as possible.

On December 6 $500 was debited from my bank account by Voyager Digital. It has now been at least 11 business days and the $500 *** has not been credited to my Voyager account. I have contacted Voyager multiple times through the app and the via email. I am including the details of the *** and the details of my Voyager account credits where you can see the deposit was rejected but not returned to my account. I am attaching a series of emails I sent to Voyagers Support desk. They responded that they "updated the ticket," of a previous issue I had emailed them about. I emailed again on 12/15 and they sent me a standard computer-generated response. I sent two additional emails on *** and they responded with the same computer-generated, generic email. I have also contacted them through the app and on *** to no avail. Finally, I contacted their bank partner which did the withdrawal for Voyager, but they are not able to help as they don't know where Voyager put the money either. Thank you in advance for any help you might provide.

I put in a help ticket to release $200 in funds from a pending order that doesn't exist and the company has not released the funds. I have waited a week for them to resolve the issue. My support ticket number is *** submitted on 12/22. I submitted all of the information needed in that ticket. On 12/23 they replied with:We apologize for not getting back to you sooner. If you still need assistance, please let us know by responding to this email with any additional information, and we will get back to you as quickly as possible. Please note: No need to respond if your original request has since been solved. If we dont hear back in four days, well assume you no longer need assistance, and your ticket will be closed.***Customer support should take care of the issue the first time rather than sending vague requests for more information.Warning: this company has no phone support and takes a long time to reply to requests. Don't trust your hard earned money with a company that has poor customer service and no phone number for customer service.

After depositing money into the app over the past month or so, after all such deposits and purchases of crypto in the app have cleared (per the in-app information), I attempted to make my first transfer out of crypto (USDC) to another app, Celsius using a wallet address. Each time I try, I am met with the false error message that withdrawals are limited to $25,000 per 24 hours. However, I have never made any prior transfer out and am trying to transfer out exactly $25,000 of USDC. I have contacted customer service about this on October 23, followed up multiple times, and never heard back. Each time I try again in case the funds have now actually cleared, I am presented with a transfer out fee higher than the last one. Today's was $50 versus the original of $20. So the transfer fees for Voyager not correctly processing the transfer keep increasing. I want the transfer out processed ASAP for no more than the original $20 transfer fee and given the poor customer service and time elapsed, a zero fee or customer service credit to my account is appropriate at this time.

I initiated a transfer of *** tokens from my Coinbase Wallet to my Voyager wallet. I made the transfer on the Polygon network, only to find out afterwards that they only accept the transactions on the ERC20 network. This is not clearly stated on the page where the wallet address is obtained. The funds should be able to be reclaimed by them or by myself if my wallet's private key is provided. I've checked the transaction history and it was successful, the funds show in the wallet, but i can't access it. At the time of this complaint, the value is around $663. The transaction hash is *** Attachments show that the balance was successfully deposited to the wallet that I cannot access. The other attachment shows that the network to send on is not explicitly stated, even insinuated that it would be supported on the Polygon network as it says "send only *** Polygon" with no mention of ERC20. I've seen many reports of others making this mistake and that support requests have gone unanswered for months.I would like access to my funds or for the qui aren't funds to be provided to me.

Voyager closed my account on 10/17 with my balance of *** OXT. They said the previous deposits were failed and if I can make successful deposit within 60 days, I would be able to withdraw the money. Then they suddenly closed my account. I told them that I liquidated my asset to cover to the negative balance and the amount in the account at that time was my profit. If they decided to shutdown my account they should allow me to withdraw my profit but they stole them without giving me back my balance at that point. I understand that they have the right to close the account but they do not have any right to steal people profit from the trading even the deposits were not going through, the users have been selling their assets to cover the negative balance. According to their Terms, Upon termination or cancellation of the Account, Customer must provide *** with transfer instructions, together with all other information that Voyager may reasonably request, in order to transfer any remaining Cryptocurrency out of the Account. All such transfers must be completed within ninety (90) days following Account deactivation or cancellation. Therefore I am requesting Voyager to allow me to withdraw *** of OXT coins that I was holding on the date they termniated my account.

I am writing to file a complaint about how Voyager is processing withdrawals and deposits. Well over seven days ago, I made a sale for a little over $1500 and requested the funds be deposited to my account. After making the deposit, I decided I wanted to diversify our holdings and made several other purchases and put in for individual withdraws on the account. Here are the dollar amounts that have gone through so far: $200, $350, $300, $350, $200, $50, $150, $250, $200. Most of these were done on the same day. To date, Voyager has yet to deposit the $1500 withdrawal to our checking account but has managed to take all of these funds out of the account. I have e-mailed Voyager. I have received automated AI responses that fail to properly address the problem. When I have e-mailed them back directly, they have failed to respond. I just sent them another e-mail, this time clicking on a delivery verification. I have included a screen print verifying it was delivered.I expect Voyager to address this problem. If they can manage to take money out of the account they can manage to put money in the account. This does not give me any confidence in using their new debit card that is coming out to pay bills. I planned on transferring money to hold in the account for this purpose. As of now, I won't be doing that when we receive the card.

I have a voyager account and I had $6000 in my account, and I owned different crypto coins worth about $6000. I had set my account to send me a 2-factor code every time I want to access the account or do any kind of money transfer. on June 2, 2022, I logged into my Voyager account to find out that all my money were gone from the account. I contacted Voyager to inform them and to figure out what happen to my money. and after serval emails. someone with the name *** respond to me, after explaining to him what happen and informing him that someone hacked =into Voyager and sold all my crypto. he informed my it looks like someone did *** card swap and used my number to take my money, but he wouldn't tell me how the money got transfer or where it was transferred. I called my cell provider to ask about the *** swap, but they informed e that there were no *** swap on my account at all and its impossible to do that since I also have security on my Voyager account. I kept trying to get some information or start working to investigate the issue with Voyager bur they stopped responding to me and ignored me. I would really appreciate it if you could help me get this big issue resolve. every were I asked I was told its for sure something happen on Voyager side and they are keeping quite about it and I don't know what to do at this point. I am attaching a history of what I see happened to my crypto on May 27 but Voyager will not explain how did that happen they keep telling me its a *** swap

Hello, I'm not quite sure if I have the correct address for this company, or if I even have the correct and proper business name, but I do think it is Voyager Digital because that's all I can find on them. Voyager is an internet based stocks buying/selling/trading company. They are easily searched on the web but that's where I would need your assistance beyond that. Recently, I purchased $5000 worth of DogeCoin crypto currency on their website. About 2 weeks ago I decided I wanted to sell my 13k+ shares of the stock. When I got to their "sell" screen it only showed 45 shares to sell, however my portfolio shows the correct amount of over 13k. I tried reaching out to them via all avenues of social media *** Instagram) as well as emailed them twice via their support tickets, and via the only telephone number I could find online. There is no address, nor anyone answering the telephone number for them on their website and the only way they show that you can reach them is via a support ticket, but I have received no answer via any of the routes mentioned. Meanwhile the money that I have invested is fluctuating without any means from me to be able to sell or trade it. Their sell screen shows no shares to sell but again their portfolio screen shows 13k+. This isn't some small fly by night company, so I am at a dilemma because I want to sell my shares but their site won't let me and there's no one I can reach to speak with about it. Please, I can really use your help with this. Thanks in advance!

I had a voyager acct in good standing for a while conducted solid business around ***k in valid transactions with no issues. Then made a 20K transaction, but mistakenly used a bank account that I had closed that was still in Voyager. ACH was rejected. On realizing, I Immediately reached out to voyager, admitting my genuine error/mistake. I tried rectifying by depositing 20 k (which I had in my other bank acct also linked to Voyager) into voyager to take care of the negative balance, but voyager had suspended my account not allowing deposits in. I reached out, they said do KYC, which we did. I am a legal *** citizen, never had any crime, KYC completed successfully, no issues, yet then they said: "Upon further reviewing your account, we have uncovered activity that doesnt meet our requirements and demonstrates a level of risk which we deem unacceptable. As a result, we are no longer able to offer you an account on our platform and your current account has been deactivated and closed. Our decision is final and there is no remediation available to you for reconsideration at this time. Due to the nature of this deactivation, Voyager can no longer support crypto withdrawals for your account. Please sell your assets to USD and withdraw your funds back to the same bank that your deposits came from. Please note, this activity revokes eligibility for participation in our rewards program." I explained it was ridiculous to force me to sell my crypto at a loss. Even requested, allow me to transfer to my own other wallet, but they are refusing, and refusing to disclose why they find me a risk. On reviewing Complaintsboard.com, they have done this to multiple people. I am asking for a full re-instatement of my account.

My issue is that I had my personal info hacked from a breach I believe by tmobile when my info was sold on the black market and my phone had also been stolen I presumed with my wallet. So I had to go through a lot of accounts and banks that I had to call and cancel the accounts and some I re opened under another account numbers but when I got a new phone and a months worth of h*** I went through I went ahead and downloaded voyager again and tried to log in, I thought ok why does my account say inactive or disabled so I tried reset my password well it let me reset my password and I used it to log in but said account inactive ok where is my funds now! Im getting upset since I went through all of this and then voyager inactivated my account so I try to make another one with *** since I switched email addresses and everything and says I have an account already to log out and log in with the one I had my money in. Still nothing then reach out to voyager and received the rudest email ever from a company who is supposed to be i buisness with the public. I can supply the email actually both on request but they denied me after saying all this and they didnt even care what I went thru but stole my funds in my inactive account with no explanation and for me not to contact them again cause the email was a final notice. Hello ! Ive been hacked from another companys breach where I had my accounts frozen and you guys sit there and stole my access and refuse to give me access and my funds back. Il give few days and reach out to *** the SEC to look into this fraud you guys are doing. Its a shame when I been with you guys from the very beginning also will reach out to the *** on *** about this also

I saw an announcement promising a special promo for app downloads and deposits. When I tried, a technical error caused me to miss the deadline. Despite this, my curiosity about cryptocurrency led me to invest $200 while learning to trade on the app. After verifying my account, I was surprised two weeks later when I was asked to scan my driver's license to further verify my identity. Despite getting a bad vibe, I proceeded because reputable sources had recommended the app. After scanning my license and taking a selfie, I was told account verification would take 12 weeks. Now, all options, like viewing my transaction history, require account verification. I urgently need Voyager to verify my account so I can withdraw my funds, unlink my bank, and close my account. This experience has completely turned me off from investing.

You hear the horror stories and never think it will happen to you, until it does. I had an account with them for almost 2 full years. Over the course of my account history, I had some banking issues that resulted in failed deposits (common for Voyager if you look into the company). Over the course of many failed deposits, I was never told by Voyager they were an issue and continued to use my account without issue. Last week, I ran into another failed deposit. Voyager states in the email that failed deposits resulting in a negative account balance are an issue. Luckily, mine did not result in one - so I went on thinking everything was fine and did not attempt to deposit again because my account was still in the positive. After a week of allowing me to continue trading as the market dropped, Voyager decided to close my account because of these failed deposits. Mind you, I have successfully deposited thousands of dollars into my account over these 1.5-2 years. Ultimately they said the number of failed deposits out-totaled the successful ones and closed my account and did not send me my remaining balance. All in all, they closed my account at literal market bottom and stole the remaining $3,000 in my account. My question is, if these failed deposits were an issue why allow me to continue trading for almost 2 years - and why wait a week after this recent failed deposit to close my account (within this past week with the market down my account balance/ holdings were valued half of what they were the prior week). Voyager waited until their best moment to strike and arbitrarily closed my account so they could give me nothing. I just want what I'm entitled to - $2,999 in my account the day it was closed. Or for the closure of my account to be backdated to the day of the recent failed deposit and balances owed adjusted accordingly. Unable to send pictures because, of course, Voyager removes all data once you are disabled to cover their tracks.

The Voyager app was suggested to me by a family member to begin investing. I began the process 10/15, my account was verified 10/27, I transferred $100, 10/25, $100 10/28 and 2/$100 10/29. I have my bank statements that reflect the transfers. I purchased SHIB and loss -$11.77. When the marked changed I logged in 11/22 and money was not visible. I reached out via email as stated on the site, 11/24 and was assured my money was secure even if it was not viewable. I was told the one time versification (which I had already performed) was to ensure my account was up to date and should be viewable. I logged in and performed a transfer for $200 to my savings account linked to the app. On 11/30 I still had not received my $200 transfer that was reflected on the Voyager App so I emailed support again and received a response 12/9 with reasons why it would take so long to receive my request. On 12/10 my deposit for $200 appeared in my savings. I waited a week or so before trying to login to the Voyager app with the same results, my login information would not work so I had to create another profile on 12/29 to which I was told to open a ticket. I emailed again 1/5/22 and provided a screenshot of my funds balance and home page and received a ticket number. On 1-8 I received an email stating they would be looking into it. 1/9/22 I received an email asking what happened that Im not able to access my account. I received a response saying verify my email and I did. 1/12 I received an email stating they had my ticket from 11/22 could I forward my current ticket number. I am OVER the constant emails and want my remaining $188.22 ASAP. 1/14 they closed the ticket. The process stink when you have placed your money into a reputable app. I on the other hand have received NO resolve and am tired of explaining what happened to another person. Pull the log or my screenshot and if their processes were seem less they would see transactions and do the math

I created my Voyager account on 10/22. I linked my bank account and transferred couple hundred dollars the same day. Everything was verified correctly by Voyager and I was good to go to start trading. Few days later I transferred additional $200 to Voyager. I was testing out Voyager before making a larger transfer from my bank. Everything was looking good until recently I tried to access the app to make another transfer. My access was blocked by Voyager and they wanted me to upload my Drivers License and a Selfie in order to verify my account. This came as a red flag to me since my account has already been verified and I was actively trading. Also if they required this information they shouldve asked for it during account creation, I wouldve declined to open an account at that point. I have other brokerage accounts as well and never have been asked for this information. I dont feel comfortable sharing my Drivers license and a selfie to a brokerage app that doesnt even have a proper customer service or contact number. So I opened up a ticket with voyager and sent an email asking them to close my account and return my money back as Im uncomfortable sharing the info they have requested. I have not heard anything back. So I looked up other reviews on various sites including Complaintsboard.com and there are lot of problems with this company. They basically take the money, lock people out of their accounts and stop all contact with the customer as it happened to me. Im glad I caught them prior to making a large investment. Regardless, small amount may be but I would like to clear out my trading positions, get my money back, and my account closed. I hope Complaintsboard.com can assist me and warn consumers against Voyager app. As I noticed several Complaintsboard.com complaints went unanswered by Voyager. If Complaintsboard.com is unable to resolve my issue I plan to report them to the proper authority. Voyager is running a money stealing operation and collecting personal data for unknown reasons, possibly selling it.

On 4/28/22 I had a little over $5200 stolen from my voyager account. I have had this account for over 6 months and recently (about 2 weeks ) attempted to withdraw a portion of the money as it had been sitting in cash for several months .first off the app kept giving me error messages and telling me to try again but nothing would change . I thought it was a glitch and thought I would try again in the near future . On 4/30/22 I randomly checked my account looking to see if some limit orders had filled and thats when I discovered the theft. This billion dollar publicly traded company doesnt have a phone number for customer service ( No Phone!) I immediately emailed them several times 4/30/22 to alert them of my compromised account and the money that had been stolen . A day later I got a generic 3 line response basically telling me yes it appears the transactions were physically done from my device. (100% not true) (impossible) . Three lines , no questions, no ability to file a claim not even able to freeze the account . Yet a hacker/ thief / god knows if even a voyager employee was able to completely wipe out my account in minutes. Even created a withdrawal from my linked bank account for an additional $1000 (must had been the limit) and bought more crypto and transferred it out within seconds. This bank is notorious for not letting customers easily withdraw money . Many cases Ive heard can take from 5 to 10 business days with fees. I really couldnt speak to that because I had only attempted to withdraw funds once in the whole time Id been with them and got the run around . I havent heard any response from this company in 2 days and I have sent them almost 10 emails requesting more information such as IP address and mobile identifiers for the transactions. I want them to open a claim and properly investigate this incident as they will discover that I have done nothing wrong and did not steal my own money . I want to be reimbursed in full for the money taken.

My name is redacted. I have an account with Voyager since Mon 4/19 5:57 AM. I've had access issues, resolved after contacting Voyager's Technical support. My request for USD Transfers was updated on Fri 4/29/2022 1:18 PM. I inquired about $2,400 in crypto funds when access was lost; Voyager hasn't responded to this specific concern, though they email on other matters. Access to my account is still blocked, and the status of my funds is unclear. I would appreciate any help. Contact me via email. Thank you.