VTrips
Reviews and Complaints

Oh boy, let me tell you about my experience with VTrips. I booked my vacation rental through them and got the usual confirmation email and access to their app with my itinerary. But when it came time to check in, things went downhill real fast.

I couldn't find the details to enter the house, so I called them up. You won't believe what they told me - apparently, they had sent me this information five times already! Can you imagine? I had to call them four more times just to tell them that I didn't receive it. And when I finally landed, I called them for the sixth time to get the code to get into the house. That's when they dropped the bomb on me. The owner had canceled my reservation and overbooked it with someone else for six nights!

Now, I don't know about you, but when I book a vacation rental, I don't expect to be canceled on last minute. And the best part? They used my reservation to get a better one. How is that fair? I'm the one who has to put up 100% of the risk if I cancel or don't show up, but VTrips can cancel on me whenever they feel like it.

And to make matters worse, I have to sort out the refund through Airbnb because VTrips won't cancel it themselves. Maybe they're not allowed to? Who knows. All I know is that they've left me in a sticky situation, scrambling to fix everything.

Overall, it was an awful experience. They have no respect for their guests' time and plans. So if you want to avoid this kind of headache, I suggest you steer clear of VTrips.

I done booked a vacation for my fam and it was supposed to be a surprise Christmas present for everyone. I picked Gatlinburg Tennessee 'cause I heard there were some good spots there and 'cause of Covid, I wanted to stay away from the big cities. The drive was supposed to be 9 hours long and I was all set for that, but man, we hit some major construction and accidents on the way there and it took us 12 hours! But anyways, the place I picked out was specifically pet-friendly 'cause I wanted to bring my lil Chihuahua with us.

Two months before the trip though, VTrips called us up and said that our home we had booked got sold. I was mad worried, but they sent us some pictures of another cabin that was supposed to be comparable. I chose that one even though it ended up being a lil more expensive, but I was pretty sure everyone could come or at least that's what the agent told me. So, we kept moving forward with the plans.

After two days of driving, we finally arrived at Gatlinburg and holy moly, there was a frickin' bear in our driveway! That was pretty cool, but also kinda scary at the same time. In any case, the cabin looks absolutely amazing and my family was really excited to stay there. My son who was with us went to pick up some pizza 'cause we were all too tired from the drive. But, then a man knocked on our door and said that he was there to evict us! I was like, "are you frickin' kidding me?" Apparently, we had broken our contract by bringing our dog. We tried offering to kennel our lil Chihuahua somewhere or even leave with him so that my children could stay, but it was a no go. They were pretty adamant about it, telling us to leave immediately.

And get this, they didn't even refund us our $1600! Even though I was keeping it cool on the outside, I was so furious on the inside that I wanted to punch something. But, alas, we had to find another place to stay and ended up booking an Airbnb not too far off. It wasn't as nice as the one we had to leave, but at least we had somewhere to sleep.

To top it off, my husband had broken his bare and fibula only a month before and this new cabin had like 62 steps that we had to climb up to it! That was not the kind of vacation I had planned for. So, yeah, be real careful when booking with this VTrips. The cabin we had booked was titled "Away From It All" in Gatlinburg Tennessee.

Oh man, let me tell you - VTrips is not the way to go. I don't even know how they're still in business with the way they handle things. I should've listened to all the negative reviews before I booked with them. My family and I were supposed to vacation in St. Augustine, FL in early January and less than 48 hours before our check-in time, they reached out to me to let me know that our rental unit had water damage.

I mean, I get it - what happened was out of their control and not their fault. But the way they handled things from there? That's all on them. They gave us three options for what to do next:

1) Another unit that was an increased rate, 30 minutes away from where we were supposed to stay. And they didn't even offer to cover the difference in price! They said none of the rental owners would accept a reduced rate. Yeah, right. They'd rather make NO money than make a little less? That seems fishy to me.

2) Another unit that was 30 minutes away from where we were supposed to stay, but we could only stay for 6 days instead of 7.

3) Cancellation and refund, but how were we supposed to find another place to stay 24 hours before our scheduled arrival?

The effort they put into resolving unexpected issues is clearly lacking. I was hoping for better customer service, but it was pretty poor. There are many other rental agencies out there that could do a lot better than VTrips. Believe me, this is my first time ever writing a review for anything online - that's how bad it was. I hope others can learn from my mistake and not book through VTrips.

This place 5447 Atlantic view St Augustine is advertised as a fancy beach palace but it's more like a rundown shack. They're charging a crazy amount of money for rent by claiming it can sleep 21 people (when in reality, it can barely fit 14). They also boast about the gourmet amenities, but let me tell you, it was far from that. There were major problems that we spotted right away as soon as we checked in. We called customer service a bunch of times, but they weren't really helpful. We even went to their local office, but they still didn't do anything about the things we complained about.

We paid $7,400 for the week and yet they left us to fend for ourselves, and even FIX their property in order to enjoy it properly. The property was not even cleaned well, some sheets on the beds were even dirty and gross. There were not enough towels, sheets, or blankets, and they even forgot to leave garbage cans and recycling containers. We had to deal with roaches (even in our beds), broken beds, and wasp nests on the front porch. All the kitchen utensils were all rusty and unusable. The only baking sheet was all rusted, and there were only 7 broken and chipped mugs. The entry door was even broken which we had to fix ourselves because it was just not secure and safe.

We had to buy bottle openers, glassware and pans just so we could cook some food for ourselves. There was even no WIFI as promised on the website. Out of 9 TV's in the house, only 2 were working. The house's surroundings were just so messy with trash and the landscaping was not even taken care of. The front and the back porch lights were also not working.

Overall, the property could have been great and had a lot of potential, but it was CLEAR that nobody really maintained it at all. To be honest, we suggest you stay away from this place if you're looking for a decent vacation spot.

Hey there, me and my husband work in the Emergency Room and this pandemic has totally jacked up our world. It's like nothing could have ever prepared us for what we face daily - it's insane and challenging on all levels. So when our work cancelled all vacations and travel - we totally understood. As things progressed and evolved, we knew we needed to cancel our vacation. So we tried to get ahold of someone at VTrips multiple times before we finally got through. They offered to reschedule our vacation but we explained that we have no idea when we could reschedule due to the high level of uncertainty with our work and life in general. The company came back with either a 50% refund or reschedule through 2021 but at a higher cost. We cannot afford that. We feel like we were taken advantage of and we are not happy with the way they handled this. Our whole world has been turned upside down and on top of everything, our kids are totally suffering. It's just not right and we will not be using them again.

VTrips is a company that is taking advantage of the current crisis in our nation. It seems that they are more concerned with their profits and contracts than the welfare of their customers. Instead of using this tough time to come together as a community, they are wielding scare tactics to protect themselves.

Our family was a victim of this company's greed. We were forced to forfeit $1,800 because of the stay-at-home order imposed by our state's governor. VTrips offered us a chance to reschedule or a 50% refund, but the conditions that they set were unacceptable. The dates that they provided were unknown, and they claimed that if we re-booked and the pandemic continues, there would be no refund. If we accepted the 50%, we were not allowed to take legal action in the future. This is not a company that cares about their customers.

We were told that we should have purchased travel insurance, but even that would not have protected us in the current pandemic situation. It makes us feel foolish for believing in this company's promises. Their agents told us that they were doing this to save the company, but at what cost? This was a shell game company, not a hospitality one.

We hope that VTrips will consider the American people's plight and offer refunds instead of rescheduling. The sincerity of their replies on this site is meaningless until they do so. We understand that everyone is struggling in these uncertain times, but stealing from those who support you is not the way to survive. VTrips needs to change their ways before it's too late.

My stay at 343 Ponte Vedra Boulevard through VTrips was nothing short of a nightmare. This old house, furnished with items that looked like they were from the 1950s, was an absolute disaster. Every inch of the interior of the house smelled of bad odors that seemed to come from contaminated sources, which made me feel uncomfortable and uneasy. I had to resort to hiring a cleaning service for a proper cleaning of the kitchen and various dishes and utensils before I could use them.

It was impossible to avoid the filthy sofas in the living room. The three of them were old, smelly, and had not been cleaned for ages. I had to wash all my clothes and let the sofas unused for the duration of my stay. The carpet in both the living room and dining room was a mess, stained, and dirty. The chairs in the dining room and seats had filthy covers that looked like they had not been washed in a long time.

The windows at this property were either replaced with new ones with stickers still attached to them or were so dirty that it was hard to see clearly through them. The master bathroom was no exception, wreaking with mold and mildew, dampness consistently lingering in the air, and clammy towels that would not dry. The wooden support underneath the bed was falling apart and was clearly unstable, and in the master bedroom, there was even a bowl of three rotting pineapples that made the room stink (photos).

Water pressure was another problem in this house. The sink only had dribbling cold water with non-existent hot water. The shower's water pressure, however, was so great that water was spewing beyond the curtain, making the whole bathroom a watery mess. The upstairs bathrooms had scarce water pressure for basic cleaning and hygiene routines. There was a moldy bedroom next to the garage without any heating or cooling, which made it unbearable to stay.

In addition, I saw a review on VRBO where someone reported finding snakes in the house. I was freaked out when I read this as we could not rule out the possibility of such a thing happening. To make matters worse, there was a power outage one morning that left us without electricity for a few hours.

Overall, I had an experience that was nothing short of horrific in this house. The owner of this property should have refunded us our money for putting us through this torture. VTrips clearly needs to do their due diligence before recommending properties to their customers.

VTrips, on the other hand, is a company that truly knows how to treat their clients. We recently had a stay in one of their rental properties and were blown away by their attention to detail and customer service. From the moment we arrived, we knew we were in good hands.

First of all, the property was spotless. It was clear that the VTrips team takes great care in ensuring that their rentals are clean and well-maintained. The decor was modern and comfortable, and everything was in working order.

But what really stood out to us was how responsive and helpful the VTrips team was throughout our stay. We had a minor issue with the television not working properly, and within minutes of calling the VTrips hotline, a technician was at our door to fix the problem. They even followed up later in the day to make sure everything was still working!

We also appreciated how easy it was to communicate with the VTrips team. They were always available via phone or email, and when we had a question about local restaurants, they sent us a list of their favorite spots. It was clear that they were dedicated to making our vacation as enjoyable as possible.

In summary, we cannot recommend VTrips enough. If you're looking for a vacation rental company that will go above and beyond for their guests, look no further. We'll definitely be booking with VTrips again in the future!

One serious problem with VTrips is that the AC keeps the temperature too hot and changes very slowly. Like, it was around 80 degrees in the unit for 2 and a half days of our 4-day stay - that's wild! We complained to VTrips about the temperature on Thursday, and they sent some people out, but that only helped for about 2 hours. Later on Thursday they came by and brought us fans and a portable AC, but we refused it because it would block our patio view. We just wanted to rent a condo, ya know? On Friday, I started calling and emailing VTrips at 8AM because the temperature was too high, and I should mention that I'm a senior citizen with 2 grandkids who were with me too. Finally, around 4PM Friday, a rep came by who did fix the problem, but I had to keep calling VTrips until I could talk to someone who could actually help me. Then, around 7PM, another rep came by even though the problems had already been fixed hours before. We only had 1 and a half days of comfort out of our whole stay, and we definitely should get a partial credit back from VTrips.

On top of all this, some of the furniture in the condo was badly broken, like the coffee table and one of the end tables had broken legs. Also, only one lamp in the living room even worked, which was super annoying. The sliding glass door was almost impossible to use, and the bathtub wouldn't even drain right. Yikes. I had to call the front desk for help with that. Honestly, the only reason the temperature even got fixed was because I was super persistent and kept at them until it got done. We stayed from July 2 to July 5, but I don't think I'd ever book with VTrips again.

I booked a splendid cozy condo for my family's Panama City vacation few months beforehand. We were stoked to be on the 6th floor at Grand Panama through VTrips, but unfortunately, things started to get sour. A month after booking our stay, we received a call from Lisa about the condo we had reserved, she informed us, shockingly, that the condo was sold and the only available condos were on higher floors above the 11th. I mean, who on earth would want to stay on the 11th floor? But, Lisa assured us she would find a more comfortable seventh unit, which we agreed to. However, just a week before our holiday, Lisa called again, this time, telling us the seventh-floor condo was sold as well, and that the only available option was on the 11th floor. This was very upsetting since we had already made flight reservations, taken time off work, and more. When I raised the issue with her, all I got was a nonchalant attitude, as though they did not care one bit. Being a loyal customer, I expected more from VTrips in terms of customer service. I mean, if they cancel our booking, it's no big deal, but when we cancel, we are penalized; it's total BS!

Lisa informed me that I would receive an email with check-in information. However, I did not receive any email, which meant we arrived at the condo with no access to our room. After spending an hour on the phone with customer service, we finally got access, but the lady at the table next to the front desk was no help at all. She was just there to collect our parking money.

The parking garage was in a terrible state! Garbage everywhere, with a putrid smell of urine pervading the atmosphere. The hallways and elevators were dirty and utterly nasty, it took over an hour to get an elevator. When we finally got to our room, the door was flopping in the wind, and it had a 1-inch gap all around, which meant it would not seal – making it easy for anyone to open it with a credit card. The dishes in the cupboards were dirty, and the condo was supposed to be accommodating eight people, but there were only six towels. The place was dirty and needed a real good clean. The couch had large stains all over it, and the carpet was stained too. The dryer was very loud; we could not be in the condo when it was running, the squeaking was unbearable. The WIFI was terrible.

On the bright side, the beach was exceptional, and there weren't lots of people there. However, there were only two BBQ grills, and only one was working, which meant there was always a line to BBQ. The entrance to the grilling area was locked with a chain and padlock, and to get to the grills, we had to go out the front and walk around.

Overall, I can say that the Grand Panama resort through VTrips was a complete disappointment. I would not recommend staying there, nor booking with VTrips in the future. Their customer service stinks, the parking garage is a health hazard, and the condo was utterly dirty – we clearly deserved better!