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We experienced horrible service from Warrantech in trying to get them to replace our 56" DLP TV after the serviceman indicated that the light generator was no longer available and indicated it could not be repaired. We called over and over again to no avail, had been placed on hold for extended periods of time, and received promises that a replacement would be ordered yet the delivery date was never confirmed. Finally, we posted a complaint with the Better Business Bureau (BBB). The BBB has numerous complaints for Warrantech and has given them an "F" rating. The BBB was quick to respond to our complaint and forwarded information about the complaint to Warrantech. We immediately noticed a difference in the response that we received from Warrantech. Within a few weeks, we received a comparable replacement TV. We are very appreciative of the BBB and advise others to inform them of the problems they have experienced with Warrantech.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work for the company in this post as well as answer the BBB questions. Please contact me so that I can discuss this to better our customer service and to review the details. We are interested in any comments about our service and would like the opprotunity to follow up on any performace issues.
My name is Theresa phone number [protected]
Thanks
i have been having an awful time getting my 73" DLP TV replaced. First i was told the parts were unavailable and the tv was being replaced - they even called my local store to arrange for a uint. Then out of the blue, a used, non-OEM refurbished part came available and they wanted to put that in my $5000 TV. I complained about that and was taken several layers up the chain of command to a Christoper Tyner who is listed as the back office manager. He indicated just because they told me they were replacing the TV doesn't mean they will. It has now been over two weeks and I have not received a response to my emails or messages left to this manager. All in all the service is horrible - i have been without a working TV for almost 2 months now and they dont even have the decency to return calls or emails.
I am filing a complaint with the BBB and contacting the Customer Advocate department of my local TV station to get this resolved.
For any of the rest of you having issues, here is Christopher Tyner's direct contact information - maybe a flood of calls direct to a manage will spark some action on their part... Email: Christopher.Tyner@warrantech.com direct phone number [protected].
Theresa at WarrantTech is extremely nice an helpful. But it is interesting that Warrantech, which is harder to do business with than I imagine the Kremlin was, has someone like her respond to problems only when they are reported to the BBB or smeared all over blogs and bulletin boards like these. Stay far away from Warranttech. But you probably will never know you are doing business with them until you make the unfortunate (and probably bad) decision to purchase one of those heinous extended warranty plans. In particular in the Boston area, stay far away from extended warranties at PAUL'S TV at JORDAN's FURNITURE. It took me two months to get a TV replaced under warranty and I had to make countless phone calls to their sub-contracted repair man in Beverly, then dozens of call to Warrantech, and finally many more calls to PAUL'S TV in California, before I finally got my TV replaced. In fact, if I hadn't discovered Theresa Kemp's phone number at Warrantech (who finally got it moving for me, very quickly I might add), I still very likely would be making phone calls. The standard line at Warrantech is "please sir you''ll have to call back in 3-5 BUSINESS DAYS". Good luck if you have a warranty with them!
Agreed they did the same to me...DO NOT PURCHASE FROM THIS GROUP. You will feel as defrauded as we currently do we purchased a 5 year warranty for three appliances. They won't pay for repairs. STAY AWAY. You would be better off paying for the repairs yourself.
My Sharp 70 inch 4K tv was purchased from Pacific Sales in California. After a year and three days my tv began to show a horizontal line across the screen. I called warren tech because I purchased a 5 year warranty at the time of purchase. This all started on March 1 2016. Warrantec then sent out a tech to look at the tv. They never showed and per the tech there was a contract issue. Tech 2 send out. Looked at the tv and advised it was a panel issue and Sharp did not make panels so the tv had to be replaced. Tech 2 for some reason would not send the required information to warrantech per warrantech tech 3 sent out he responded and advised the same as tech 2. Tech 3 sent in the info to warrantech after a delay. Warrantech advised I would be receiving a store credit since the tv could not be replaced but only after a tech review. Tech review confirmed the tv could not be replaced. I then called and warrantech advised I would not be getting a store credit and that I needed to get a new tv from Sharp because I lived in California (song-Beverly act). This act is a lemon law issue not a warranty issue. I called sharp who advised warrantech does this all the time to California residents. Sharp will not replace the tv. I've called numerous times to talk to a supervisor but always advise they are at lunch or gone for the day. Even after getting a supervisor they will say they will call you back with an answer but never call you back. You call back to maybe ge a supervisor, only to get a different supervisor and the saga starts all over. Stay away from warrantech. 2 months and still watching a tv with a line across the scene.