MAPFRE Insular
Reviews and Complaints

You emergency number does not work.( [protected] )

I have a RABIES DOG BITE and need medical attention .

WHAT A [censored] POLICY / AS YOU ARE FAST ENOUGH TO TAKE MY RENEWAL CASH FOR THE POLICY BUT DONT GIVE A [censored] ABOUT ANSWERING THE PHONE IN A MEDICAL EMERGENCY.

WHAT A JOKE YOU PEOPLE ARE. I SHALL BE CANCELLING MY INSURENCE POLICY WITH YOU.

IAN MIDWINTER

I was involved in a minor accident on 10/18/23. After speaking with the assessor, i decided to cancel my claim.

Since that time I've made multiple attempts, email & phone messages to cancel the claim.

My adjuster has not returned my messages. She received the claim check on November 24 which was returned to her via certified mail.

My vehicle was repaired at my expense.

Now I have a surcharge which I do not deserve.

The accident happen on the 26 of August a holder of your policie hit my car and other is been 3 weeks without any solutions the adjuster already came and took everything needed you have the porcentaje that each party will have but you still don't want to offer I been trying to reach the claim representive without any luck when I call the person on the line doesn't give a solution haging me the phone been very rude waiting in line for long time with no answer so ever the claim number is [protected]

I had a minor accident and was told to take my vehicle to a shop . The appraiser came out, completed his portion and all the information from the shop and the appraiser was sent in. Something that should have been completed in a week is now going on month number 3 . They stopped paying for the rentals and is refusing to pay for the repairs . I was paying out of pocket for the rental in month 2-3 but it has become very costly . I went out of town with the rental and it's had engine problems and I am stuck out of town with hotel and other additional bills and unable to make it back in time for work. I a going to lose my job and everything I work so hard for because I trusted an insurance company to do right by it's customers . I have a clean record and have never missed a payment but they are making up excuses not to pay and now I am incurring storage fees from the body shop . This has honestly been the worst experience of my life and the additional stress this company has caused on top of the covid and holiday stress .

I submit all requirements since January 2, 2018, I thought it would only take a week or maybe 1 month to process base on their contract and advertisement.
but its been 2 months and from time to time I follow up their customer service and also the Mitsubishi diamond motors north Fairview.
The customer said that is on-approval status and she will send to me copy of approval in my Gmail march 5, 2018 until there's no email.

After i experienced it, I will never get anything from mafreh insular.
Its not good to take a car insurance on this company.

Manny Dimalanta
[protected]
Bumper replacement

Please contact Ms. Gertrudes Roxas of MAPFRE Insular for my
complain on my billing statement.
Below is a screenshot of my last email trail:
To [protected]@globe.com.ph
CC Rozheila R. Samonte Anna Melissa A. Florendo Desiree H. Quinones Lynwin Jane E. Sintor Benjamin Parungo Jr Mar 14 at 3:24 PM
Hi Sir Larry, kindly check below e-mail and we would like to request your assistant on this. Thank you.

Gertrudes B. Roxas
Purchasing Department
Finance and Administration Division
MAPFRE INSULAR
Mapfre Insular Corporate Center, Acacia Ave., Madrigal Business Park
Ayala Alabang, Muntinlupa City 1770
Tel. [protected]
[protected]@mapfreinsular.com

This company has the absolute WORST. WEBSITE. EVER. There are geocities websites for church picnics that were put together by 12 year old volunteers back in 2002 that are far superior in usability and responsiveness than Mapfre's website. Alright, one more thing, I have to get this off my chest, Mapfre is the stupidest name ever. Is it Map FREE, or Map FIRE, or ANWFWAKfnawjkfnajkfna? No matter what it's spelled wrong and stupid.

Anyways. They got their slimy little hands on Commerce and switched over with no notification. So I log onto commerce like I have for years, and boom, pop-up window saying LOG IN TO MAPFRE. Uh, no. Close. Pay with Commerce. I think it's a phishing attempt because that's WHAT IT LOOKS LIKE. Same thing happens until finally it redirects and doesn't let you on. So I google search and find that the worst named company since Seman'sEnterasses has taken over for commerce billing. Fine. Would have appreciated an email about that. Don't even give me that BS that you paper mailed; it's not 1790 and no one uses the Pony Express.

This is where the real trouble begins. I try to log in with my commerce credentials, and it says I have to make an account. Fine. I put in my policy number (phishing), my email (phishing), my old password (phishing), and three security questions. Then... it doesn't log me in. OK, log in. With my old password. Nope. That account is not recognized. Uh-huh. Answer security questions. Question 1, correct, question 2, correct, question 3, correct... and... back to the log in screen. WHAT WAS THE POINT OF THAT?! Email my password. NOPE! Haha. They only do the 'temporary password' thing that I had kind of hoped the internet was over with back in 2007. Whatever. Copy and paste the temp password. NOPE. YOU'RE NOT GETTING IN. YOUR PAYMENT IS LATE AND YOUR INSURANCE IS CANCELED GOOD LUCK, ###. I email them expressing my concern, no response. I call them and get a very confused tech who walks me through the process of resetting and answering the security questions three times until finally the third reset password works. Then I make a payment for the missed months of May and June (yeah, it took TWO MONTHS to get onto this abortion of a website) and here's where it really sticks; Mapfre can't do basic math. The insurance is 200 a month, and I missed two months, with July's payment being due later. So I make a payment of 400 to clear May and June. I log in weeks later to pay for July and surprise, you owe 600 ### and your insurance is still going to be cancelled. Now you may be thinking the payments didn't clear, but NOOOOOO. On the right is a notification saying "Amount already paid on this: 400." So they are telling me in no uncertain terms that 600-400 = 600 and I need to pay ANOTHER 600. What?!

Worst website ever. Worst insurance company ever. I would much rather get into an accident without insurance and be crippled for life both physically and financially just to avoid having to even look at that failure of a site again.

We were involved in a rear end accident that was not our fault and called to have the car removed from our policy as it was no longer a usable vehicle.

The first call they asked us to fax a removal form. They said they never recieved it and continued to bill us for the car. So, we faxed it again. When we called to ask why the car was not removed they told us our request was "denied." WTF? How can you deny a request to cancel service? SO they are currently working on the second request and we "might" find out about it soon. I say "might" because in order to get a hold of one of the apes in the office you have to be on hold for at least an hour and are transferred between offices several times.

So, the issue is not resolved and we are still paying insurance on a vehicle that we no longer own!

If you are considering their service THINK HARD about whether saving $20 a month is worth all the stress.