Wesley Berry Florist’s earns a 2.8-star rating from 48 reviews, showing that the majority of customers are somewhat satisfied with their floral arrangements and service.
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delivery, service, and flowers
I ordered a nice flower arrangement from Wesley Berry Flowers and the vase was suppose to be a birthday candle vase with a nice arrangement of flowers. My daughter recieved a plain vase with some flowers and she said it was nothing like what I had drescribed to her. It was suppose to take up to 4 hrs to deliveried and in fact it took over 8 hrs for the delivery. I wished that I would have googled this site first before ordering from them. I will never do that again. First time that I have been taken. Never Again
The complaint has been investigated and resolved to the customer’s satisfaction.
Valentines Day Disaster
My husband is currently deployed to Iraq and to make Valentines Day a little sweeter he decided to order me some flowers. He ordered flowers from Wesley Berry Flowers, they were supposed to be delivered on Feb 13, and they never arrived. I called the company on Sunday to ask where my flowers were and they gave me the excuse that they were out of the product he ordered and they didn't have a call back number. They appologized and said I would get a $10 upgrade and the flowers would be at my house that Monday. Monday came and went and still no flowers, I told myself they must have meant Tuesday since Monday was a holiday. No flowers on Tuesday. I called again on Wednesday I was given another ### and bull story and still no flowers. I was trying hard to get my flowers because my husband wanted me to have them, a week and a half has gone by and I have not recieved anything. So today I called at 8:30 this morning and talked to a rep who descibed the ordeal as ridiculous and she would have my problem personally fixed and call me back when the flowers were on their way. Needless to say I had to call again at 2:30 this afternoon to see what the hold up was, turns out they messed up and were sending them to Maryland, I live in Kansas. So I was asked for my phone number again and gave the same story as this morning, well this time I did get called back and they are supposed to get here at 5pm. Oh I forgot I get a $35 store credit whooppee like I want to order anything from them again. Now I have to wait and see if I get half dead flowers like on of my husband's, buddy's wife did. Never again will this company ever get a cent from us again.
The complaint has been investigated and resolved to the customer’s satisfaction.
no delivery and were they going to keep my money?
i thought i was ordering flowers from a local company in columbus indiana, ended up being charged to WBFloral in michigan, two weeks later i learned they hadnt been delivered to my 90 year old plus aunt! i emailed the company and they said they had been trying to get ahold of me, but didnt remember when or how to tell me local company was going to charge an additional 15.00. were they going to keep my money and not tell me, they emailed me an apology, an apology dont get it, how do they keep going on. ive seen at least 12 bad ratings on this webite alone, where else can a person turn to but good customer service, what is the presidents name of this company? i paid for a product and delivery for an amount stated and just got an apology.
The complaint has been investigated and resolved to the customer’s satisfaction.
the presidents name is wesley berry jr i believe..
Didn't deliver product, didn't refund money
This company is horrible. I ordered flowers on April 17th, and paid 20 something dollars to have them delivered that same day to my sick girlfriend. They didn't deliver the flowers, and they called me the NEXT day asking when I wanted them delivered. I said "forget it, just cancel the order and send my refund!" we're talking about $70 including shipping. They said they wouldn't even charge me in the first place.
A week later, I was charged the $67.48. I called and said I wanted a refund, as no flowers had been delivered! Nothing for 2 weeks. I then EMAILED a request for a refund. Nothing for a week. I finally called again, and they had no record of my call OR email. They said I would be refunded within 10-15 BUSINESS days. So I can expect up to nearly another month before I get my money back.
Don't EVER order from Wesley Berry Florist!
I ordered a rose arrangement from Wesley Berry florist by phone on 8-9-13 for my sister-in-laws birthday. They were very nice on the phone when I placed my order and assured me it would be delivered by the end of the day as promised. Worried when I did not receive the email confirming my order I contacted them by phone and got a message from a woman who told me they would return my call soon. Never got a call back from this company, I called and left 3 messages with one written email expressing concern. Needless to say they did not deliver any flowers to my sister-in-law but they immediately charged my credit card. I finally got someone to answer my call on 8-10-13 and that’s when I got on the “it’s not our fault treadmill”. They could not cancel my order, tell me what happened, or even tell me when the flowers would be delivered, and could not credit my credit card so I could reorder from another florist. The woman hung up on me on my third call to them. Finally when I called back later on 8-10-13 I was told my order never went out on the truck on 8-9-13 or on 8-10-13. This was supposed to be same day delivery and I expressed how embarrassing and disappointed I was in their company. She finally agreed to my refund but it was going to take 10 days to clear their “refund desk” and that’s just how it was going to be because it’s their company policy. I spent the better part of two days trying to deal with this company and never even got an apology. The only thing they got right was charging my credit card. What a bad and disappointing experience this was. I left a review on their Face book page and they removed it immediately, I looked at the BBB - they had over 1, 820 complaints in 3 years. Please put the company out of their misery and do us all a favor.
Did not deliver flowers did not refund money
Poor customer service and cheating
DO NOT ORDER FROM THEM, PLEASE READ THIS! I had to learn the had way what a crappy place this is. Read all the complaints on this website about the and the visit the BBB. They have and unsatisfactory rating with 158 complaints in the last 36 months. I was too trusting and did not research before ordering flowers for mother's day. I am still in the process of getting some kind of compensation. My story begins like this: I placed an order for mother's day a very specific bouquet and what was delivered did not match. It had been substituted for something similar but way cheaper. When I had ordered the flowers online the have a box to check if you are willing to have substitution or leave blank if you do not want substitution. I left the box blank. I would rather my mother not get flowers because I wanted that certain bouquet. I e-mailed them the day the flowers were delivered and four more times after. I called them twice. Finally on the 3rd time got ahold of a person. I wanted a refund for my flowers they said no, I had to go pick the flowers up at my mother's house. I told her I lived in Iowa and my mother lived in New York so that was impossible. She then said well why are you calling now, I told her I had contacted them 7 times and no one got back to me. She then said hold on I'll get a manger. The manager told me he could not give me a refund because of the substitution policy and all florist have that. I told him about the website and not checking the substitution box. He then said he would replace the order but the original flowers had to be given back. I told him this was over a week ago and I don't know if my mother had the bouquet anymore. He said then we won't reorder. I told him I had contacted them on the Saturday the order was delivered but no one e-mailed me back. He then said he would call me back when he contacted the flower shop. I am still waiting for his return call. Both the lady and the manager were rude rude rude!
"Delivery problems that arise because of our failure will be issued a store credit for $20.00 or refunded the delivery charge. If the product is accepted, no refund will be made on the product portion of the order. If the product is not accepted a store merchandise credit of twice the amount of the order can be issued or a refund check or credit card refund for the original amount of the order can be issued." This is soooooooo ridiculous. How are you suppose to know if an order is correct without accepting the product first. The have a %100 satisfaction guarantee policy which obviously means nothing! What you order online does not mean you will get it. Only if the florist they order from has it. This is the worst flower company ever.
IF ANYONE ELSE HAS HAD PROBLEMS LIKE THIS EMAIL ME I WOULD LOVE TO SPEAK WITH YOU.
no one wants to speak with you. end your life your a failure
Fraud and cheating!
First off DO NOT ORDER FROM THEM. I ordered flowers to be delivered for Mother's Day. When the bouquet came it was completely different from what I ordered. I paid 68 dollars and what came looked horrible. I have e-mailed this company 5 times with no response and have called 2 times and they say they will call me back. They do no have the best prices and were more expensive than other websites I visited. The only reason I ordered from them was because I wanted a very specific flower that they had. When the order arrived it didn't even have that flower. I'm going to call them again and stay on the phone until I talk to a manager or owner. Then I'm going to turn them in to the Better Business Bureau. Stay away from this company!
This company took my money for my mother's birthday flowers. The day the flowers were to be delivered, I received a morning email from the company informing me the flowers had been delivered to her. I waited an hour later, called my mother to find out that no flowers were ever delivered! I called the company. Spoke to Cody in Customer Service who told me someone would call me back immediately to resolve the problem. No one called me. I saved every email I sent to the company inquiring about my mother's flowers. I finally received two emails from the company at 6:30pm! First email said the flowers were NOT delivered and couldn't be and I would receive a full refund. The second email was from Tammy Manzella that she was sorry that my flowers were not delivered and how she waited until the end of the day to tell me! She told me I would get a full refund. Guess what? My mother's flowers were never delivered and still do not have my money! I am contacting the bank to open a dispute.
Have you or anyone else you know have this experience with this company? I recommend every angry consumer to contact Better Business Bureau (Google them), file a complaint agains this company, then contact your state's Attorney General's office regarding fraud and consumer affairs. You can find out more about this company by entering the company's name in the Better Business Bureau's website. It will tell you the name of the owner, Daniel, and contact information regarding his businesses. It will also show you the amount of complaints made against this company in the last 36 months, you will be shocked!
DO NOT USE WESLEY BERRY FLOWERS ! I sure do wish I searched this company before I called them as I normally do, but I wanted the flowers delivered ASAP. The Lady could not guarantee that my choice could be found, when I insisted on it, she put me on hold, came back said she found it, took my credit card number and preceded to scold me about waiting until the day that I wanted them delivered to call. I never had a problem with flower deliveries if I make them early in the afternoon as I did. The whole experience was very "fishy". I believe there is no shop like they say there is, it's people answering the phone at home or wherever else taking orders and credit card numbers. The flowers were never delivered and I am also waiting for someone to call me back.
I ordered from this company for Mother's day as well. Not only did the flowers (ordered 72 hours in advance of Mother's Day) not get delivered they did not give me a refund.
I have been e-mailing the company and spent more than 5 hours of my time talking with customer service. At this point they say they do not even have my name as a person who ordered, but if I call and give only my confirmation number it magically exists again!
DO NOT ORDER FROM THEM! I am reporting them to BBB.
THIS IS THE MOST HORRIBLE THING THAT HAS EVER HAPPENED TO ME... SOMEONE PASSED AWAY AND THEY ARE GOING TO THE HOUSE AND TAKING THE FLOWERS BACK... THESE PEOPLE GAURNTEE ONE THING AND DO ANOTHER... IM GOING TO REPORT THEM!
Terrible mothers day experience!
For Mothers Day I ordered a flower arrangement for my Grandmother and another for my Mother-in-law, both to be delivered in the Dallas area. It is 2 days after Mothers Day and the flowers have NOT BEEN DELIVERED! I have CALLED 4 TIMES and still the flowers have not been delivered. When I spoke to the manager this morning to check on the order he said "well these flowers haven't been delivered"... NO KIDDING? That would be the very reason for my call. The supposed MANAGER made no attempt to correct the situation at all. His only recommendation to this point has been to refund my money we'll see if that happens any time soon. Needless to say this will be my first and LAST purchase from Wesley Berry Flowers.
I placed an order to have flowers sent to my mother for Mothers Day. The following day I noticed that my credit card had been double charged. I called in, and they told me they would enter the complaint with the "shop" and it would be credited. On Mothers Day, I waited for my Mom to call me, telling me she'd received the flowers. The call never came, so I called her. She never received the flowers. Later that night I received an email from Wesley Berry telling me they would be unable to deliver my flowers and that I would be credited. Though, I was disappointed, I was ok with this. My mother lives in a rural area and most do not deliver to her. On Monday, I checked my bank account again to ensure I was credited for the double billed charge of the flowers. To my dismay, I learned that I had not been credited and indeed I had been charged a third time for flowers. Since then, I have called their 'answering service' which is the only live person you can reach with the Wesley Berry Flowers. I have called 5 times without resolution. Each time I talk to a live person, I am told they will take my information and send the complaint to the "shop" and I have yet to hear anything back. My experience with Wesley Berry Florist has been completely dissatisfying. I had received an emailed Confirmation that my mother would be getting flowers and she did not. I was notified so late that I could do nothing to rectify the issue. Moreover I have now been charged over $150 (due to triple billing) for flowers that I have been informed via email will never be delivered. There is no obvious resolution path with this company, and complaints are not handled in a timely manner. Given my experience, the idea that this company is a member of the Better Business Bureau with an A rating is laughable and besmirches your reputation. With no easy or obvious way to handle dissatisfied customers, I do not understand how they can have your rating or your endorsement. Please go to the Better Business Bureau website to issue a complaint at the following website: http://www.wesleyberry.net/thankyou.html
My mother-in-law has yet to receive her flowers for Mother's Day in The Woodlands, Texas and we have yet to see a credit in our account. They are quick to take our money, and are anything but to give it back. We will never use Wesley Berry Florists again or any FTD florist. I will have her go to the local florist and pick out her own bouquet. I want my money back Wesley/Berry and FTD.
unbelievable! they dont deliver, , ,
No satisfaction, false advertising
My mother-in-law retired a few weeks ago and since my husband and I could not attend, we decided to send her 24 long stemmed roses with the works. We paid extra to get a vase and chocolates etc and immediate delivery. In fact, we chose Wesley because it said same day delivery and that it was a FTD florist. We paid 117.52 for this: (direct from their site) Quote:"These beautiful 24 Mixed Roses will certainly brighten their home or office. Your selection includes 24 Mixed Premium Long Stem Roses accented with greenery"
When we received the payment invoice, we noticed that they had the delivery date set for next week - not the same day service we had requested. We had to call them and fix it - they told us they would add some baby's breath and a balloon for the mixup and for the fact that they could not get all the colors in the add. In fact they said the florist they contracted with had only miniatures roses in the other colors, so they could only send our bouquet of long-stems with three colors. We agreed to three colors instead of the many shown on the net. No problem. We thought.
The next day my mother-in-law sent us a pic. There were only 12 roses with a completely different arrangement than what we ordered. They were also already opened and looked to be anything but premium roses that the ad mentioned.
We complained and were told a few days later that the roses were supposed to be miniature roses and that the place Welsey contracted did not have them, so they sent 12 long stemmed instead and put in some greenery. As you can see from what I wrote above this was not their original story. It was the same rep, Chris, too. I wrote them back and cut and pasted their add which states we were to receive 24 premium long-stemmed roses and have heard nothing since. I also told them the roses were already opening when they received them, so they appeared to be older and that the arrangement was not professional. One rose all by itself was sticking up in the arrangement 3 -4 inches higher than the rest. The arrangement was supposed to be in a bridal bouquet style - where all the roses are trimmed to the same length. They didn't even bother to arrange these roses well. They have a guarantee of l00% satisfaction, which apparently means nothing.
This is false advertising. My husband bought me 12 long stemmed roses in a beautiful display last week from a grocery store where he paid $25.00 because they were starting to open. They were more beautiful than this expensive bouquet we contracted Wesley to take care of for us.
Please be careful for you can get taken.
I called yesterday to order flowers for my sisters birthday. I gave all her information including a phone number to the business where she worked in case you needed directions. I gave my cell phone number in case you had any problems delivering the flowers. I called her receptionist to make sure they had no issues with her receiving flowers. Not only did something get screwed up, but I received no phone call at all to alert me and waited for several hours to hear from her about how she liked her flowers. I never heard from her because they were never delivered. This whole situation could have been corrected with a simple phone call saying you had put in the wrong address. When I finally spoke to my sister last night she said she had not received any flowers. I couldn't understand why they hadn't been delivered since no one alerted me to any problems. I called this morning to find out what happened and spoke to "dolly" who was extremely rude and told me to "wait while she figured out what the problem had been." As if it were my fault she was too lazy to pick up the phone. Instead of apologizing for an obvious mistake and use of poor judgement, she demanded to know whether or not I still wanted the flowers delivered today. I replied that my sister's birthday was yesterday. She repeated her question still without apologizing for the mistake. I told her just to credit my card because at that point, no way did I want to give that person any business. I am surprised there is an email addressed to customer service since it doesn't appear to be all that important to your store. I will order flowers for my sister through someone else and send this email to all my friends and family. I will also post it on my Facebook, Myspace, and other websites regarding poor customer service. I cannot believe I didn't receive a simple apology from that woman. In this economy, it cannot be wise to alienate clients. In the future, when people google Wesley Berry Flowers, they will hopefully find sites where they can read about my experience. Thanks for wrecking my sister's birthday surprise. I will make sure that she also posts this email on her sites.
Ordered flowers for delivery. Got email confirmation of order on morning of delivery. However, flowers were never delivered, and I was never notified. When I called they gave me an excuse that a funeral prevented my order from being delivered, and they wouldn't be able to deliver until tomorrow. This delivery was for a MONDAY! Had I known my flowers were not going to make it on the day I needed them, I would have ordered from another vendor. They are horrible and their customer service reps are rude and not helpful. Avoid this company like the plague or be prepared to be disappointed.
I ordered online for Valentine's Day for my MIL. I picked for the delivery date to be [protected]. I paid the extra fee. I have called them for the past 2 days to make sure that they would be delivered and to check on my order. I left 4 messages and one email has been sent. No one has returned my phone call or tried to contact me. the only way I knew that they had been delivered to here LATE was my MIL called to let me know! I was very disappointed!
She received bad news and we were hoping to cheer up with a little special delivery for the Valentine Weekend! Thanks for ruining it for us!
I am absolutely disgusted with their service. I ordered flowers but then canceled the order literally 10 minutes after. I talked to a woman and she confirmed my cancellation so of course I thought it went through right? In 2 days, I receive a text from my boss saying thank you for the flowers... whaat?
First of all, I had ordered the flowers to be SAME DAY delivery on Monday but they arrived on Wednesday. What the heck? Also, I already canceled the order!
Then they say please to call back in 24 hours. Then another 24 hours. Then 48 hours. Then they say they're SOOOOOO busy that they need the weekend to review ALL the calls. Of course, I'm the only one calling back. So I call on Monday and they have not "gotten to my call" yet, even though I provided the time & date. I just got off the phone with them (Tuesday) and they are giving me the same story. I seriously think they are shirking my calls and hoping that I'll just forget everything.
What a load of BS. I told the girl, Kerry (since apparently their names are so freaking important) to tell Wanda the "manager" to give me a call. GIVE. ME. MY. CALL. Also, I told her that I will be calling twice a day, EVERY DAY until someone "reviews my call" so that I can get my order refunded. OH IT IS ON. It's not even about my money anymore, it's about principle and horrible business conduct.
Funny thing too, I mentioned in an email that they had such bad reviews and their response was "well of course, only the BAD reviews get placed online." O REALLY? What about all of the 4-5 star reviews on Yelp? Do they not matter? What a dumb response. That's exactly how a vendor would respond to their horrible reviews. How about let's try to FIX the actual business and not make excuses and lie?
It's been 2 weeks and I've called every single day, talking to Mike O. Kerry, Melissa, Wanda and Katie. (OH YES, I took everyone's names after that.) They said that I never called (OH REALLY. I DID ALL THIS BECAUSE I'M LYING?) and that nothing can happen.
They offer you a $30 credit for your "next purcahse" and I just laugh. You guys are disgusting. I talked to the "highest" person in charge who can't budge. The next higher person up is Wesley himself.
I ordered A Beautiful Arrangement of Flowers For My Dear Friends Funeral 3 Days Ago Via On-Line Ordering. I put my order in and did not get a confirmation email until yesterday(which was day of Funeral). The Floral Arrangement did arrive as said and the Flowers Were beautiful...BUT~I notice I have 3 Charges on My Credit Card...Which I should Only have 1 Charge for $99.34...But I have 2 addtional Charges from Wesley Berry Flowers For another $99.77...Which doens't even make sense considering it's not a mistake over being charged twice or an Pre authorization Charge for $99.34...So, Where did they come up with The $99.77? Hum...That is the last thing I really want to deal with today after just losing My Best Friend and Grieving right now. I should have went with My Usual FTD..Or The Trusted Online Flower Companies on line that have been trustworthy over the years. But, when someone is in a bad state of mind at the time I just didn't think clearly and wanted the flowers to be ordered and delivered for my dear friend. Shame on this Company for being so Careless. Whether it was intentional or not I don't know but I do want my Refunds...and My overdraft Charges that have incurred because of their mistake. I strongly advise anyone to not order from this Flower Shop...Go With The Trusted Flower Shops online instead!~
Ordered a floral arrangement that was supposed to be delivered to a funeral home and the arrangement was never delivered! How embarrassing is that! Called them several times and could never get to talk to a "live" person. I emailed them to inform them that they the flowers were never delivered, and they email me back saying the following: "Our apologies for the non delivery, please provide a home address for delivery." Now why in the world would I want a floral arrangement be sent to my house when it was suppose to be delivered to a funeral home! Their customer service really sucks! I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE!
This company PROMISES same day delivery within a four hour window of your order, they sent a confirmation email but the order was never sent. I called them this am and they knew there was a problem with the order and that I would receive a credit and a new email reflecting such.. As of 1:30 pm another 4&1/2 hours from my call and still no flowers or email.. I call again they say oh the order is on the truck.. I said great but you will be crediting me not ONLY THE 5.99 expedited shipping BUT you will include the 19.99 service fee because as far as I'm concerned your service sucks.. They breached the contract of their own terms and conditions when they failed to 1. Let me know the original order was not sent and then again when I did not receive the second confirmation email so now it's too late to cancel the order, and they gave a $30 store credit which they can shove because I'LL NEVER EVER USE THEM AGAIN & I called my bank and contested the charges so ill be getting them for FREE now
Never, Never, Never Ever use Wesley Berry. Ordered flowers for an Aunt's funeral and they were never delivered.!
Ordered 4 days ahead of funeral service and no delivery. Then they say, oh we put it in the "automatic Queue by mistake", whatever that meant.?
Called and complained, and they had the gaul to offer to deliver the flowers someplace else.? Where else would I want them delivered.? The funeral is over, my Aunt is buried, and I'm embarressed.! What a shoddy practice. Offering to deliver them (funderal flowers), someplace else.
They sure embarresed me, ! Never use Wesley Berry. I will never use them again.
They are horrible - never ordered from them. They represented to me as a Teleflora shop - well Telefora confirmed they are not part of them. They delivered the flowers to my mother four days late and all the flowers were dead. She opened the box up and all the mums - roses were completely dead - imagine her embassassment in front of her co-workers and manager. Please don't use them if you want good service. I have made 22 phone calls to their center and they have not returned one call.
I ordered 4 different bouquets for my relatives on valentines day. One was actually delivered, a day early, but delivered. I haven't asked her what they look like yet.
The second order was delivered, but the wrong flowers. Not just kind of wrong, totally wrong. Ordered my Grandmother daisies, she got red and pink roses. I got the daisies and roses because it reminded me of a special moment from our past. But at least she ended up getting SOME flowers. Ended up talking to them and getting a $19.99 service charge refund.
I ordered flowers for my sister that never arrived. Finally, after finding online via paypal a contact number (because that *** 800# in emails was a joke, and no one has still ever contacted me! They told me that my sisters flowers were scheduled to be delivered on Feb. 20th. When I specifically asked for and ordered Valentines Day delivery. I did this order on Feb 6, so they had plenty of time to get this right. I asked them to cancel the order and refund my money. 30 minutes later I get an e-mail saying that they were scheduled to be delivered! They also only refunded me $, and it was $115 order. WTF?
The last order was supposed to go to my mother, and nothing. They never delivered anything, but gave me a confirmation email that she had received them on SUNDAY. They have to look into this before they'll actually refund my money! This company is such a joke. Go else where for flowers. Trying to contact them is the biggest headache and then they never respond. I don't even know if the one person who actually got their flowers, even got the right flowers. DO NOT PLACE ORDER! CHOSE ANOTHER COMPANY! THis has been such a headache, when it was just supposed to be an innocent lovely gift.
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Overview of Wesley Berry Florist complaint handling
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Wesley Berry Florist Contacts
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Wesley Berry Florist phone numbers+1 (248) 668-2881+1 (248) 668-2881Click up if you have successfully reached Wesley Berry Florist by calling +1 (248) 668-2881 phone number 0 0 users reported that they have successfully reached Wesley Berry Florist by calling +1 (248) 668-2881 phone number Click down if you have unsuccessfully reached Wesley Berry Florist by calling +1 (248) 668-2881 phone number 0 0 users reported that they have UNsuccessfully reached Wesley Berry Florist by calling +1 (248) 668-2881 phone number+1 (800) 628-9371+1 (800) 628-9371Click up if you have successfully reached Wesley Berry Florist by calling +1 (800) 628-9371 phone number 0 0 users reported that they have successfully reached Wesley Berry Florist by calling +1 (800) 628-9371 phone number Click down if you have unsuccessfully reached Wesley Berry Florist by calling +1 (800) 628-9371 phone number 0 0 users reported that they have UNsuccessfully reached Wesley Berry Florist by calling +1 (800) 628-9371 phone number
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Wesley Berry Florist emailsceo.assistant@800wesley.com100%Confidence score: 100%Support
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Wesley Berry Florist address2985 Haggerty Hwy, Commerce Township, Michigan, MI48390, United States
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Wesley Berry Florist social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I ordered daffodils to be delivered on my friend's birthday which was the first day of spring. I was told there would be no problem getting them to her that day. I verified they did indeed have daffodils & that they would be delivered that day. I thought it odd that I never heard from her about her flowers and finally 5 days later my friend said she never got her flowers and when I checked my account they had refunded my money BUT NO ONE EVER CALLED TO SAY THEY WEREN'T DELIVERING THE FLOWERS I HAD ORDERED! I was so pissed, I called them and they said there was no explanation in the computer as to why no one had called me to let me know they wouldn't be delivered. I even contacted the Better Business Bureau and the company's response to me was that they had refunded the money. No apologies, no nothing. There are so many other flower shops out there, don't bother with Wesley Berry Flowers. A business like that deserves to go bankrupt.