Wesley Berry Florist
Reviews and Complaints

i placed phone order Dec 12 2013 to be delivered to friend in hospital..never got delivered have called 17 times told money was being credited back to my card never did tried calling the Michigan store, , that's were they told me to call always busy now when you call recording says press one for new order 2 for old orders and then disconnects ...really shame on you here i come...

I ordered Roses, 2 balloons and a Box of Candy for my husband today at 9am. I indicated that if the company could not deliver the purchase before 1 pm to call my cell and that I would pick up the Flowers myself before he gets off work at 3 pm. The Flowers were never delivered. I never received a phone call and I was too embarrased to mention that I had ordered Flowers, candy and 2 balloons to my husband! Westly Berry Flowers Ruined my suprise for my husband at a cost of $120.36. I am so humiliated and disgusted at this company! I have been sending emails and have called numerous times...NO RESULTS! IM CALLING THE NEWS!

I wish I had found this site before ordering flowers from Wesley Berry Flowers. I placed an order on Friday 9/6 for a Saturday 9/7 delivery. Since that time, I have received 2 emails stating how hard they are working to fulfill my order. As of today, the flowers have not been delivered. I have received a third email from the company with a FedEx tracking number. According to FedEx, the flowers will be delivered on 9/11, a whopping 5 days after my friend's birthday. Totally unacceptable. They should not be allowed to spread lies about working hard to fulfill orders. DON'T WASTE YOUR MONEY!

I am furious with this company. I ordered an expensive arrangement and paid extra to have it delivered today. I've called the 800 number and got a telephone service...probably in the Philippines. Who had no idea where my flowers were. AND I cannot find a physical address for them. Furious is an understatement.

I've had good experience with http://justbuyflowers.net they also have a page that explains what the traditional meaning of different flowers are; which I always find helpful.

Hello; I ordered today at 9 am through Wetleys Berry Flowers as well, here in Charlotte NC. I ordered my spouse Flowers, Ballons and Candy. I asked that if the order could not be delivered today before 1 pm that I would pick up the purchase before 3 pm. I asked that I receive a phone call to pick up the purchase in an effort for him to receive them on time. We never received the order. I never received a phone call. I called numerous times and kept getting a run-around! I was too embarrassed to tell my husband that I purchased a Valentines Gift that never showed! I was so upset & disappointed! I plan to contact channel 9 news ASAP via Don Griffin regarding this "Rip off Co"!

unfortunately they will offer to give you a store credit...who in their right mind would want to order from them again and then they will tell you that the owners policy is to never refund the entire bill unless it is a funeral that they screwed up on. They keep a handling fee in my case 18.00 for doing absolutely nothing. I can see if it was the product i was unhappy with and they delivered it but when there is no product no delivery what exactly did they handle? i bet the owner is loaded with this store policy. when you treat people wrong in life and in business you get what you give. i hope i hear about it when they get theirs

I ordered get well flowers for my sister on 3/12/16 for promised delivery of 3/13/16. The flowers were never delivered. When I called the company for a refund, they refused. Instead they offered a discount on my next order with them! I paid by Visa and was charged $54.00 within 30 min of placing my order. I asked for the address of the florist, which is in Caledonia, Mich, but the company refused to give it to me. This company should not even be in business. They are committing fraud and theft.

Purchased flowers for delivery on the 5th of March. They took money from my account and did not deliver flowers. Want my money refunded. Total was $57.32 on order number [protected].

Ordered special Valentine flowers with discount on Sweetjack.com. The order was for Pink Roses and white Daisys, price was $49.99, the discount was $40.00 off.What I got was flowers that I could have gotten at WalMart or the Krogers Foods for $15.99 or less. The flowers are ugly and are now dying. Delivered on 2/14.
I want the Flowers I ordered!
Please help me.

I ORDERED A GIGANTIC ARRANGMENT FOR MY DIEING GRANDMOTHER 4 DAYS AGO! SHE STILL HAS NOT RECIEVED THEM AND THEY WILL PROBABLY BE DEAD BY THE TIME SHE GETS THEM! DO NOT ORDER FROM WESLEY BERRY FLOWERS. IVE ORDERED FROM 800 FLOWERS AND HAD MUCH BETTER SERVICE

This company is such a rip off. TERRIBLE! They completely messed up a Valentines Day order despite being given several days for processing the order. Also their guaranteed delivery is a complete joke. Do not TRUST your order with this company.

They substituted my order without letting me know with flowers that my wife is allergic to. Very rude customer service. Stay away from them, they do not deliver what you buy.

Just found all these complaints and unhappy people! Have been using this company for many years and have always been satisfied with service. In four years I have only had one complaint and that was resolved to my satisfaction. Some of these complaints sound kind of phoney to me.

One of the best flower shops that I have ever dealt with. Have been doing business with this flower shop for many years and have always had a great experience.

Did anyone else fall for the $50.00 coupon/rebate offer and then end up getting charged the full amount?
I had to file a fraud claim with my bank and cancel my debit card. As soon as I noticed that they charged me the full amount I called the company and canceled the order. Of course I couldn't get through to anyone, I sent them several emails canceling as well. How is this company even allowed to be in business? Who is the head person in charge?

I ordered flowers for my mother in law. Once I pressed the process button I noticed they had added a $19.99 to my order that was not stated on the original order. For a nice $57 basket of flowers I am now paying $98. Something wasn't right so I looked again and there is a charge of $14.87 that says sales rate, that would be 26% and I know there is no sales tax rate that high. So, I cancelled the order but get this, no one is available to cancel the order! I left messages, online and on the phone. if my mother in law gets the flowers I have already called my credit card company and warned them that we are not going to pay the fee. We expected to pay $60 not $98. These guys should be shut down!

I am sorry for your troubles from two years ago with this company. I ordered from Wesley Berry for my Mom's funeral last month...Thank God there were no issues with the flowers. When I decided to order from them, I was too distraught and didn't have the time to check over the possible complaints for this company, I had heard good things from family members that had ordered form this company, so I ordered with them. The only complaint, and a mild one at that, was that they had hand-written the cards instead of typing them out. A tragedy and sad event such as a funeral can be made even worse with no flowers or bad flowers, I'm sure!

This business first uses a "bait and switch" on their coupon offers-after you order they flash up your total, inclusive of the coupon, but then it disappears-when you click the submit button, you get charged the price without the coupon. I called immediately and was told that the original price (which was posted like a "sales" price) was actually the price with the coupon already included (then why flash the total up with the coupon briefly and take it down? Because they wish to mislead you). I then told the sales rep that I wished to cancel the order that I had just placed. She did the "paperwork" and submitted it to her supervisor and said that I would be getting an email about the cancellation. She said nothing about cancellation charges that would incur. Five days later, after calling a few times, I got an email saying I would be issued a "partial refund". There were no amounts given--nothing to reflect what that meant. When I called to ask, I was told that there were "handling" charges they would not refund and that it was posted on the website--even she referred to this policy as "buried." I explained that I had called back immediately after I had ordered and that they had incurred no cost or inconvenience--she said that they incurred the cost of "maintaining the website." I asked for a supervisor and she told me they would all just tell me the same thing. I asked if they could refund it all as a courtesy. She said she could not. I told her I would call my credit card company and the better business bureau and she welcomed me to do so. The credit card company agent, Rhonda, was very nice and discovered that Wesley Berry charges a 30% fee upon cancellation, so even more than I originally thought (not just 30% of the flowers but 30% of their $20 processing fee also!) and that their policies are rife with words which enable them to do whatever they please to mislead trusting customers. Because the policy was "posted" on their website, I have no recourse other than to warn others. I have already filed a complaint with the BBB and will file in every other complaint board I can find! Buyer BEWARE!

I don't usually complain.. but this really unset me... Here are the details of what happened!

Monday 1/31/2011
Ordered flowers online with Wesley Berry Florist, for same day delivery, See attached email, with confirmation.
Tuesday 2/1/2011
Flowers had not been delivered; spoke to Jenny on the Phone that night.
Had called Wesley Berry Florists, spoke with there answering service that the flowers had not been delivered. Was told I would get a call back, 1st thing Wednesday. That never happened

Wednesday 2/2/2011
Received and email confirmation the flowers where delivered, assumed they were! GREAT! Did talk to Jenny That day….
Thursday 2/3/2011
Talked to Jenny @ 5:51pm. She asked if I was still sending her flowers, that she still had not received them. Called Wesley Berry Florist at 6:25PM for 3 minutes, said they would contact the florist and have them call me right back…. NO ONE CALLED
Called again at 9:59Pm, since no one called back to complain about that and request my order be canceled! Said someone would call me back, they can’t give refunds they are only the answering service. But they can take an order? HUH!?!?
Friday 2/4/11
Called at 8:51 am, spoke to Shekie ( Not sure how to spell her name) She said she is just the answering service and that the phones have not been transferred back to Wesley Flowers, but she would Note my account and they someone should call me back, and she did not have another number to reach the florist but gave me this number [protected].
Called again [protected] a number Shekie have given me, 9:46am 4 minute phone call.. The Girl that answered proceeds to tell me the flowers had been delivered on the 31st and she has a paper with Jenny signature on it! WHAT! I call Jenny 9:51am, SHE DOES NOT HAVE THE FLOWERS NOR DID SHE SIGN FOR THEM!
Call back 9:52am I speak to Gabby, she says the girl I had talked to (Denny?) Is New and didn’t know what she was talking about, and she was sorry about that! Really? So she lied to me? Gabby says she will Note my account to cancel the order and that she will call me back once she hears from Wesley Florist. Yeah right!

I then go online to check up on this company. I am very unhappy at this point at see there are many complaints similar to my own, I believe this is a scam, and they are having me run in circles. I want to dispute this charge I do not believe anyone will be calling me back nor refunding my money or Delivering Flowers to Jenny.

Wesley Berry Florists is the worst florist I have ever dealt with. They do not care about their customer's satisfaction in the least. I ordered an arrangement and what was delivered look nothing like what I ordered. They refused to credit me back my money and their only solution was to pick up the bouquet and redeliver a new one which I thought would be terribly tacky. The arrangement cost over 50.00 and they said they could give me a 30.00 credit against future orders. I reluctantly took the credit as it was the best they would offer.

I went to place a new order and all arrangements already have a 20.00 web discount. The arrangements are already overpriced so this wasnt much of a deal to start with. They will not combine discounts at all and so all I would get would be an additional 10.00 off the price. This means I would be spending more money to give them more business. I called customer service and they said there is nothing they could do and a manager refused to speak with me.

These people are horrible to deal with and a huge rip-off scam. DO NOT order from Wesley Berry Flowers. You will only be disappointed.

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this is the worst company ever, how does teleflora put heir names on things like this...? i have received flowers twice due to replacements and both times dead dead dead

Read the last paragraph of the Terms & Service! It DOES NOT state ANYWHERE that there is a fee of $29.95 to cancel! It states that the FULL AMOUNT of $69.95 will be refunded! I OBVIOUSLY had the same problem & Now they won't email back when I have asked for the PROOF of the $29.95 processing fee that they don't want to credit me back for! THIS COMPANY SUCKS! THEY ARE A FRAUD! IT PLAINLY STATES THAT THE FULL AMOUNT WILL BE REFUNDED IF CANCELLED WITHIN 27 DAYS AFTER THE 3 DAY TRIAL!

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I had placed 2 separate orders on may 4th; to have them delivered on may 7th (the day before mothers day). The first order to my mother wasn't delivered on the 7th, but on the 5th instead...not a big deal but a little irritating. The second order was for my wife. We stayed home Saturday the 7th, and the flowers never came. I called Wesley Berry flowers several times to inquire about my order (on hold for 45 mins each time). When I finally talked to someone, they told me that all they could do was to send an email to make sure that my flowers would be delivered. They could not track the order; tell me what flower shop had the order or if there was a problem with the order. So Saturday came and went, no flowers, Sunday came and went, no flowers. So Monday I called them to cancel the order, and they told me that they would get the flowers delivered later that afternoon. I told them to cancel the order as mother's day has passed already. They told me they would cancel the order. At 4:45 pm, I receive an email stating that the flowers have been delivered. I was furious, but I rushed home anyways (because no one was home to accept the order), and imagine, there were no flowers there. I called to complain, but I reached a call center. They told me I had to call Wesley Berry Flowers directly to get my money back, when I asked for the number, I was told that I am calling the right number, but all calls get forwarded to the call center. Instead of getting customer service, she was explaining to me that they are a huge company and get 4000 calls an hour. I told her it didn't really matter how big they were, I just wanted service. Again she told me how busy they were because they were such a "HUGE" company. Seeing as I was getting nowhere...I called visa, they refunded my money and said this kind of thing happens allot with Wesley Berry Flowers. The funny thing is, they were hesitant to refund my purchase, until I said Wesley Berry Flowers, then they completely understood, and credited me right away. I will never order from them again, and I recommend avoiding them if possible.

HORRIBLE, HORRIBLE COMPANY! My friends and I ordered flowers for another friend her lost her dad. We paid $143 of which $104 was for the actual arrangement. So we expected a big beautiful arrangement. Well, the arrangement that was sent from btw HEB plus had about a quarter of the flowers that it showed on the website and the one on the website was priced at $75 so we upgraded to the best for $104!. So disappointed and embarrassed for the arrangement that our dear friend received. We wanted to express how much we wish we were there with her by giving her a lavish arrangement. That did not happen! Then they try to offer a replacement arrangement. Which means pick up the old one and send a new one. I'm sorry but aside from that being tacky, our friend just lost her dad and I didn't think this was appropriate. You should be doing everything in your power to avoid another bad review. I wish I would have read the reviews first. The company then tries to give me a credit for some of the money that we paid out. I expressed to the company that I didn't want a credit, we wanted my friend to receive the flowers that we ordered! The manager sent me one email offering the credit and I replied to their email stating what I wanted. I never heard back from them again. I plan on finding the contact info for the owner because I know an owner of a company cannot think this is professional and agree with the way management handled this situation. Obviously this company didn't know who they screwed over! I plan on writing a review anywhere I can about this company so that others do not have to experience what we did! See pictures below to see what we ordered and what we have received! The picture of the one we order is the $75 one, ours should have been bigger than that one.

I placed an order in January for delivery on feb 13 2017. They sent a e-mail to me, thanking me for my order and acknowledging the delivery date. No order number, no total amount.Also says if you have any problems or need to change your order and so on you can and I quote "respond to this e-mail or call their 800 # make sure you include a reference #." So I had changed my mind and e-mailed them to cancel my order four separate times and never got any response. So I called them after waiting a few minutes, I got to talk to someone, who seemed nice and tried to be helpful, I told him that I would like to cancel my order, right off the top he said can't do it because its already in transit. Okay, how could that be because its not supposed to be delivered until the 13th of February. Okay you right he says, no bull I'm the one that placed the order. So I get put on hold for 30 minutes or so., to get another person that ask me if I was aware of the shipping and some other fees are not refundable, I said yes, so what I paid as to what I would get back, I would be losing $ 40.00 bucks, I went ahead with the order . I'm P.O. Then the girl on the phone tells me that she and I quote" I will make sure it gets there on time" I ask here" if she was going to deliver it herself ", she of course said "no, but I'll call a couple of days before delivery and make sure. What the _ U _ _! I ordered it almost four weeks in advance, there is now 10 days still before delivery, you should be able to cancel your order without a problem or paying any fees. and they want to charge for shipping, they haven't delivered anything. You tell me how they advertise $31.00 off a purchase of $35.00 or more, you place your order for a little under or a little over $35.oo and some how it get to be around $70.00 when your done ? When does the $31, 00 off go ? This company is bull _ _ _ _ What I am going to do is every complaint website that I run across, the BBB, and FTC, and the Corporate Office of Wesley Berry Flowers will be receiving a complaint letter from me.

My friend in the UK ordered flowers from the Wesley Berry website on June 16, 2017, to be delivered to me the next day, as their website promises. The flowers never arrived, and she sent 5 emails asking them for a status update. Not one was responded to. Yesterday I told her I would call them, since I'm in the US and she's not. I spoke with Becky, who told me there was a problem with the delivery address, which was why there was no delivery. I told her to cancel the order. She said their company policy is that the sender would have to CALL them to cancel or she could send them an email, authorizing me to call and cancel. My friend sent the email last night. I called WBF this morning and spoke with Sarah about canceling the order. She put me on hold to look for the email from my friend. Since I was copied on the email, and mine arrived six hours earlier, they had to have received theirs. When she came back, she said she couldn't find the email. I asked for a manager. She said the manager was searching for the email and asked me to hold. I held for 32 minutes, and she never came back to me. I hung up and called their customer service number again. This time I was sent to their automated answering system. I left a message canceling the order, complete with contact info and order number. A quick google search shows pages and pages of complaints against this company, and the complaints are from all over the US. Someone needs to investigate and put them out of business completely.

wesley berry flowers ripped me off and overcharged my card for hundreds of dollars for flowers. They changed my orders from a dozen roses to 6 roses not same colors as i had picked out and then thier rebate is a scam and doesn't work and they still overcharge your card when you put the code in. They also did not deliver my other orders and refused to fix the problem and told me they would not refund my money or change the orders that i didn't put. I reported them for fraud and doing everything i can to tell people never order from these CROOKS. All thier reps will tranfer you to un endlesss reps and voicemails and finally e-mails no response it is all a scam and no one is tracking these people down to throw them in jail for people who have lost hundreds of dollars to these people.

I wish I'd read the comments on this site first. I was ripped off - got sucked in by the $19.99 special online and figured I'd end up paying about $40 but ended up being charged $67.00. Ordered flowers and a cheap plant was delivered. At the end of the order process the screen with the total amount due flashed on my screen for less than a second. It had additional exorbitant charges on it. By then it was too late. Called repeatedly to cancel the order. They put me on hold for a Supervisor and then told me to send an email. Impossible to cancel order (suppose I should have called my credit card co. to cancel but hoped for the best). Instead of cheerful flowers for a sick friend, she got a cheap, drab plant. (At least she didn't know what had happened and was greatful for the gift.)

I am a U.S. Soldier fighting for my country in Iraq and on Valentines day I went through Wesley Berry Flowers to deliver Roses to my devoted wife, I ordered them a week in advance and they were supposed to be delivered the Friday before Valentines day? They didnt deliver them so I told them its too late and to cancel completely and refund my $$.

Almost 1 month later I still havent been refunded and have been lied to a number of times saying that they would make sure $$ was refunded that day.

I dont have alot of time over here to be dealing with this, I have never in my 33 years of life dealt with such bad customer service.

I am here protecting there freedom and they cant figure out how to make deadlines or follow through with what they tell me.

I highly recommend not using WESLEY BERRY FLOWERS, they do not support there U.S. Troops and have the worst customer service EVER!

My son send roses for Mother's Day and I received wilted tulips. I have just emailed Wesley Berry Flowers asking for an interview. Although I now work for the government, I had an eight-year career with the local newspaper as crime reporter and Managing Editor. I copied both the publisher of the newspaper and the Sheriff's Department's PIO. In the email, I explained that I'm working on a story about the numerous complaints not only on this site, but other sites as well. If anyone would like to go on the record for an article, please email me at faithgjarvis@aol.com.

Similar to many people who have posted regarding Wesley Berry Flowers, I had a terrible experience, both with delivery AND customer service. I ordered flowers in the middle of the day and received a confirmation email that they would be delivered the same day. After telling my wife to stay where she was for HOURS, telling her "A special surprise is coming, " the flowers never arrived. When I called the next day to ask for my money back, I was granted neither a refund, nor a free bouquet. I found the customer service reps to be misinformed, under-qualified, and unapologetic.

I ordered flowers for my fathers 76th birthday May 1st. I live in Ohio he lives in VA. The service was guaranteed same day delivery. He never got them. I called customer service May 2, I was told that the flower shop they sent the order to didnt have them so they sent it to another florist to fill and they didnt do it. The rep said she could give me a $40.00 in store credit for my 53.00 bill and call my father to tell him it was their fault. I told her absolutely not he knows i wouldnt forget, I want money taken off my bill and the flowers to go out today. She wasnt authorized so I asked for her supervisor. Supervisor " Beth Russ" got on the phone she was rude and said she would not refund a portion of the bill I asked who she reports to...SHE REFUSED TO GIVE ME ANY NAMES LOL Although they have a 800 number to call it was so unprofessional it lead me to believe that she might be smoking cigarettes stuffing envelopes at home in her basement wearing pajamas and taking random customer service for wesley berry flowers.I cancelled my whole order and I really wish i knew The Berrys personal phone so I could give them a wake up call.
tmayle

I ordered an arrangement for Mother's Day to be delivered to my 82 year old mother who was visiting me. I gave plenty of lead time for the delivery. I ordered them on a Wednesday, to be delivered on Friday. The flowers never came. I phoned their office at 3:30pm on Friday to inquire about it, and was told that the order was still scheduled to be delivered. They flowers never came. I then called again, 9 more times, and my call was always sent to a voice message system where I left detailed messages. Of those 9 times, only once did someone pick up and said they were just the weekend answering service - again I left a message. I began calling again on Monday - and still got the message. So...I called the 9th time and just pressed "1" to order new flowers and actually got a person on the phone. She took my information and order number and told me they had to wait to hear from the delivering florist to confirm non-delivery before they could do anything for me. I told her that I wanted a full refund...and now I am waiting. She offered me the excuse that because it was Mother's Day, the florist must have been swamped. I said that excuse was not acceptable.

His name is Craig Caliger and he is a pig.

Would love to know the name of the owner. Easy enough to find him/her through social media. I got ripped off to the tune of $70.

I have a similar issue with Wesley berry . I ordered flowers for a funeral and for valentines day. I have repeatedly tried to contact them through e-mails . It plainly states that in their e-mail, if you have a problem or need to change your order you have an option of calling them or through e-mail. I have sent 4 e-mails to them to cancel my order and they have not even replied acknowledging the cancellation. However they did send an e-mail saying that my order for valentines day will be sent. I placed this order in January. I believe in the customer is always right. If by chance they don't refund my money I personally will never shop through them again and will file a complainant with the BBB.