WinCo Foods’s earns a 1.9-star rating from 192 reviews, showing that the majority of shoppers are dissatisfied with grocery purchases.
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I cannot believe it's not butter
I left your store #0006 about an hour ago. I purchased a number of items including the above product. The shelf indicated $1.98, but, the register rang it up as $2.94.
Employee SCO 8 canceled my sale as I returned to aisle to carefully check out the price. After confirming with two other employees (including Matt), they both declared the price at $1.98.
I returned to check out and sure enough...the price rang up as $2.94. The other employee that helped in that aisle came forward and explained my honesty. I purchased it for $1.98. I asked SCO 8 how many times does this occur? She failed to respond and walked away.
This is the fourth time I have contacted Winco concerning products over the last two years. I do not expect a response since I got no responses the other times!
But, one employee did chase me down when I had a product question (this occurred about a month after my last complaint) and he remembered me. He claimed he could not get a definite answer out of Corporate.
I have been shopping at this Winco since they opened the store. Previously, I drove down Overland Road and visited your Waremart location. My Winco shopping used to represent 80% of all grocery purchases, and I formerly would encourage others to shop Winco.
My total at Winco is barely 50% now due to higher prices, lack of variety, price variaton (i.e. Henry Reinhard Orange Cream soda), lack of responses, & the presence of vagabonds at the Fairview location.
However, I appreciate my interactions with employees at all three stores that I have visited (except tonight for SCO 8)
Desired outcome: Response
Distilled medical water
WinCo in Yuba city Ca would not let me get more than 3 gal of distilled water that I need for medical purposes. Assistant manager said he didn't care and that was just the policy. I told him many times it was not for drinking but for medical purposes. Again he didn't care. He kept saying they didn't have any water in the back for the employees. I told him again the water was for breathing and not for drinking.
Read full review of WinCo Foods and 1 commentdebit only can do cc
just left the winco in moore ok put eveything on belt my recite came to $78.98
put my card in and asked if it was green or red button the casher go debit only
try to rember my pin but could not now my card is locked till monday when i call the bank only had a little 4"x4" card the casher pointed to you with till they cheakout then tell people that your cc have be down four 2 or 3 days when my dollar general they put a sign at the door . no manager so now I will take my bussiness to crest
Desired outcome: appologe
Great employees
We have shopped at WinCo for 10 years and they have great employees. We haven't had food issues at any Utah store.
Service
They typed a code to charge my mom $39.80, which my mom didn't buy. Here is the receipt.She didn't buy 40 pounds cauliflower. She only bought one cauliflower. So she went to the service table to ask why. One man circled 39.80, told her it is solved. No apology to her. They are annoyed to be found by her. When she is back to my car, I didn't see the refund receipt. When I go inside ask them why didn't they give her the refund receipt. They told me that they are told not to by manager😱.
i was over charged for my purchase and not refunded
i came into the modesto ca store to shop for wic. i was charged an additional $ 19. i tried to resolve the issue with the cashier before i paid but was told he was unable to do so. i took my receipt up to customer service where a total of six employees including an assistant manager were unable to find the reason why i was over charge. i was there for over an hour and a half ..well after the purchase of my items . Myself along with a cashier went back to every aisle to prove the legitimacy of each item purchased in my cart. my receipt was dissected piece by piece with no resolve. i was given empty excuses as well as finger pointing towards the cashier that wrong me up suggesting incompetence do to recent medical leave. finally after all the wasted time...the empty excuses..and the endless deflecting. i was told that this issue warrent further investigation which could take couple of days. i.. a devoted custumer was then sent on my way feeling embarrassed..devalued and disrespected...over a over charge of $19... winco needs to DO BETTER
Desired outcome: what do you think the outcome should be
Ada regulations compliance
I was @ the Winco Foods on Watt Ave, Sacramento, @ 11-12pm, on 3/5/21 and pallets and stock were everywhere, unable to effectively and trying to get groceries in less than 30 minutes. Unable to use your mart cart and get around the isles effectively. Teller so lazy that she couldn't stand to use her "scan gun, expecting me to lift the 24pk Mtn Dew onto conveyor belt, though physically impossible. No assistance for the Disabled.
Desired outcome: Learn ADA RIGHTS AND REGULATIONS
Pretty sure the store is to code. Everything you listed is not a violation of ADA laws. Have you tried going at different times when it’s not as busy or being stocked? Maybe the cashier also has a disability and couldn’t help you.
Debit only
This company accepts debit only, no credit cards. But they do not tell you this until after they have rung up all of your items and yiu go to pay. As someone who is lucky enough to have plenty of money in my bank account to pay, I feel lucky because if I would have spent an hour and a half shopping only to find out after i've bagged all of my items, that...
Read full review of WinCo Foods and 1 commentMy check refused and undisclosed inquiry fee charged
Store refused to take my check. Manager ran some sort of inquiry that said I had insufficient funds. My check was for $96.27. However I had $786.40 in my checking account at the time. Even worse than that, Winco charged a fee of $25.00 against my checking account for?, the inquiry I guess, and the manager did not tell me about the fee. I didn't find out...
Read full review of WinCo Foods
Replied
Managment
Hi I have a complaint about department manager in bulk foods in Bremerton, Washington. She is either upstairs, on her phone or walking around with the same cart all day. Leaves her freight for closer to do.boxes all over floor and in back. Management won't do anything about it, leaves when she wants. Why has she been allowed to get away with this? She just doesn't seem to care.
Read full review of WinCo FoodsEmployees refusing to get something off of the top shelf
I went to the store on Sunday night and they did not have any water in the aisles and when I was in line notice that they had water on the top of the shelving. I asked them to get some down for me and they said that they would not be doing it until the night so I left and came back the next day. They still had not gotten the water down and I asked if they...
Read full review of WinCo FoodsEmployment
I started on Nov 5th 2019 as a Janitor just to get my foot in the door. After 2 weeks they asked if I wanted to move to Sanitation cause one of the employees got hurt and would be out for awhile. So I said yes!! I loved it!!! After 3 months of being in Sanitation they decided to change our shifts from 10hrs to 8 hrs and to change the shifts by senority. So...
Read full review of WinCo Foods and 1 commentrequiring all parties to show id for alcohol sale.
Hubby & I moved to Vacaville from the Bay a couple of years ago & discovered the local WinCo near our home. This place is good for cheap prices and has late hours for "anytime" grocery-shopping. They don't accept credit card though, so come ready with your debit card/cash. ALSO come ready with your ID, even though you're not the one in the party buying...
Read full review of WinCo Foodsracial discrimination
So i'm shopping in this winco location for very very long time and I never have problems until 3 days ago where I cashier give me some dirty nasty look for no reasons at all I have no idea what I possible have done to deserve such a nasty treatment and my wife felt that too so she look at me and told me "just ignore him" then I realize is all the nastine...
Read full review of WinCo Foodswinco store in bellingham
I went to winco tonight to do grocery shopping for my family of 8 people. I spent 340.00 on groceries. I went to the car to load up the bag of groceries I purchased. I turned around to open my trunk I when I went to reach for the grocery kart and was rolling down the hill. My kart Crashed and all the groceries spilled out and broke. Winco would not help...
Read full review of WinCo Foodscustomer service
Your customer service is a joke!!! Your self check out is a joke!!! Took 40 min to check out bc of your systems: "check your basket, check your basket" and every time it says that, we had to wait for a grumpy, old, unfriendly associate to come and input her id code!! First of all, the store was severely understaffed on a Saturday. Second, we waited in a...
Read full review of WinCo Foods and 1 commentbeef
I just try away $54 worth of beef that I bought on WEDNESDAY night. All of your meats should have 1 week shelf life in my refrigerator unless otherwise marked for quick sale.
The $12 worth of thin sliced beef was green/brown. The $42 roast the same.
This is just unacceptable, your meat did not even last 72 hours before it had to be disposed of. It is not like you are selling the stuff any cheaper than the 5 other grocery stores in my area. Therefore, I guess, I will just have to buy my meat elsewhere. We are a family of 6 and have been spending $300-$500 per week at your store since it opened. I can understand the odd potato being bad, or lettuce that wilts after a few days, but the much much much more expensive meats should be cut fresh, not 3-5 days old when you buy it
It is just unacceptable, I understand that people may not have been buying as much of a certain product because of the Christmas holiday, but your store should not be foisting [censored] on us because the meat department manager failed to anticipate the holiday season.
Angry! because now I must go out to the site to buy something for dinner. I won't be going to Winco!
rude behaviour harassment and unprofessionalism
Winco on South in Lakewood. My 6 yr old daughter was told to leave the store cause she was holding her puppy. I told the cashier I refused to let a child stand outside by herself, when a customer offered to hold the puppy for us, the cashier stated that it wasnt his problem. She refused to let us pay for our items so we could leave. My daughter was already...
Read full review of WinCo Foodswinco brand bag of long grain rice
I bought a winco brand 2lb bag of long grain rice one week ago on sunday 12/8/2019 in springfield oregon. When I opened the bag there were worms all over in the bag so much so that there is a weird web silk all over the inside of the bag. I am more than happy to send it to you. I am concerned becuase I am a loyal winco shopper and the fact that this also...
Read full review of WinCo Foodsrude cashier
Cashier Albertina store#0062 extremely rude really unprofessional i forgot to write down the stock number for pitted dates, i felt like i was being helped by a 14 year old high school drop out, eyes rolling and attitude, "what is this" she asked holding the bag with her forefinger and middle finger.i also picked up a can of green peas instead of sweetcorn i...
Read full review of WinCo FoodsWinCo Foods Reviews 0
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Overview of WinCo Foods complaint handling
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WinCo Foods Contacts
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WinCo Foods phone numbers+1 (800) 824-1706+1 (800) 824-1706Click up if you have successfully reached WinCo Foods by calling +1 (800) 824-1706 phone number 0 0 users reported that they have successfully reached WinCo Foods by calling +1 (800) 824-1706 phone number Click down if you have unsuccessfully reached WinCo Foods by calling +1 (800) 824-1706 phone number 0 0 users reported that they have UNsuccessfully reached WinCo Foods by calling +1 (800) 824-1706 phone numberCustomer Service+1 (210) 599-3000+1 (210) 599-3000Click up if you have successfully reached WinCo Foods by calling +1 (210) 599-3000 phone number 0 0 users reported that they have successfully reached WinCo Foods by calling +1 (210) 599-3000 phone number Click down if you have unsuccessfully reached WinCo Foods by calling +1 (210) 599-3000 phone number 0 0 users reported that they have UNsuccessfully reached WinCo Foods by calling +1 (210) 599-3000 phone number
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WinCo Foods emailscomments@wincofoods.com100%Confidence score: 100%Supportabisay503@gmail.com100%Confidence score: 100%Support
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WinCo Foods address101 Columbia Point Dr., Richland, Washington, 99352-4387, United States
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WinCo Foods social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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