Windham Professionals
Reviews and Complaints

It is the second time within a month the same guy picked up the phone and treated me EXTREMELY RUDE. I just CAN'T believe someone's allowed to be like that. I needed to follow up on a debt balance so I asked for the same information last time he didn't want to cooperate me with, at first he seems bugged by my supposedly bad connection and then started to interrumpting me assuming I wasn't aware of my very own questions (?!) he FINALLY gave me one of the numbers so I asked him if we can pay through their own website (as I read from their notification) so he said it needs to be paid over the phone (?!) I responded ok I'll talk to the partner and then call you back: he burst into a speech like "Tell the partner he needs to pay by this moment, we're not going to keep calling you, or different ppl calling us for info and blabla... it's about time to pay blabla" in a very RUDE way, I was completely shocked and said WE'RE IN CONVERSATIONS with the organisation and we're not paying until we arrange the amount. HOW IS THAT EVEN POSSIBLE?! A person working for a "collection agency" saying they're not going to do their job?! that is CALLING and trying to "collect the debt"?! I'm so insulted right now by the way this man treated me for the SECOND time in a row. This cannot be possible.

I got a phone call the other day saying I had student loan debt. For two years they took over $12000 from my income tax return. For my debt, and they say I still owe them. They are charging me almost $900.00 for them having my debt, plus charging me interest everyday. My debt should have already been paid off last year when they took my second income tax money. They will not send me a copy of my debt, they will not send me any paperwork showing how much I've paid already. They are rude, they keep calling me at work etc. This is some BS.

My husband went 1 semester, long story short told he needed to pull a 10, 000 private student loan or start calling all friends and relatives for a 10, 000 loan to keep him enrolled and into his 2nd semester. Told his grants would cover his living expenses and criminal justice degree in just a year maybe a little more. He was a 7 grade drop out, incarcerated juvenile dentist center for 2 years from 15/17 where he got his ged. They did all financial forms for him for his free education and free place to live as his problems at the time were being homeless, living couch to couch 6 hours away from his parents. Stated even with this 10, 000 that was not going to cover living expenses and they had to force him out of staying on campus. He asked about moving in with me, his new gf of a few months at the time, since I lived a block away from another hesser campus. They said he could not transfer the credits and specific classes were not at that campus... Before he was told he would have no problem if needed to transfer credits..
Anyways they told him he could go live in a motel, get a job, and continue school there with that 10k! So homeless was the opption to they personally contact his parents and had a meeting to try and get that money! They almost did it with a 2nd mortgage! Anyways windham now, being this was now exactly 10 years ago had offset on his taxes, he had disputed these debts from hesser a while ago as he did not pull any loans and only went for 6 to 8 weeks. As well as the school was closed and unable to contact them so he wanted to see what happened! And guess what! They were removed. Now windham takes 8k, our first real tax refund with 2 kids and a career he's worked amazingly hard for with no schooling but training. I call this offset and discuss the fraud student aid relief I believed he qualified for. Mind you I had not learned all about discharges, relief, or fraud terms for student loans. Just knew there had to be something as kaplan was a 4billion dollar defrauder of the us government! I mentioned the school was closed for fraud and be never used his grants or anything. Didn't even know if he pulled loans, what loans or how much but only went 1 semester and was forced to withdraw. This guy nicely says he'll send me the qualification for school closing discharge form which sounded right to me. And s
He thought he had a good chance of qualifying, but it would take at least 7 to 10 business days to get here. Dumbly gave him my address and he tpld me to contact him within 10 days making sure I got it sent back. Never received anything. The day our taxes get released, we hear from them about paying the remaning balance. Which they won't and keeo stating that it depends on his income what he owes. I wanted the amount of debt he owed all together as 8k I alot they jus got amd now wantsd more money. Dep of education sent me injured spouse forms, relaying we should get 12 months to figure wjats going on with the relief or discharge paper work and she agreed thinking he qualified, and sent the injured spouse forms and told me do not make a payment plan with them at least for 12 months! I got into it wifh this lady that we needed to know the origional amount because he didnt even know hr had loans, she said no that was illegal to tell me being his wife and wouldnt tell him as they need this signature for financial documents and his w2s and taxes to find out what he owes. They mentioned how all they had was a balance left that was it. Multiple calls days later never signing anything or releasinf saying aanything the mals I first spoke with knowing now we did the injured spouse forms, and tbat I will be getting money back from that 8k says he only owes 1, 0083$. We could sign right now and have it oit of default and rehabilitated before taxes next year! But signatures needed now! Never giving me any other info, but that I didn't qualify for school closing discharge since they closed not whole he was enrolled... I was so mad. He so lied to me. Anyways kept begfing and knowinf the amount would ovbiously change knowing I filed injured spouse and told him I did, my husband got mad they wanted paymenrs set up for an amount that was going to change. I feel they have no proof or contracts. Anyways we told them to never call us again. Figinf taxes next year would finish this loan out. Got a bill for 1, 083$ and now not hearing form them for 2 months we got a wage garnishment lettwr from ed department. I got no warning. No amount of balance with the changes, and no dispute options. I'm so mad and taking my time to write out and pprove all laws that seem to of been broken by the school as well as windham. Were lost at what to do other then request a hearing and I sent off forms for bdar but I did it as quick as possible letting them know this debitor lied saying they sent these form to apply and never sent them. My husband keeps threatening to quit his job as he really has now paid enough to cover 1 semester in his eyes but also was lied to and pretended upon by predotory lenders at that school. He feels they've done enough ruining his chance to ever use grants or federal aid anywhere else & his credit until now. We live in ttexas now and pray the head of house hold exemption can be applied. I'm so nervous about all of this and hving to write it all out. I just want the right thing to happen.

Debt collector did not process the proper amount owed on my account (which was double the original amount since I had never been contacted about it in the first place) resulting in a default of $2 keeping me from getting financial aid for college. I paid the account in full last november and they refused to send out proof of payment. Now, as i'm down to the wire applying for financial aid to further my education, I found out that a mere "$2 in default status" they were supposed to take care of in the $1006.13 they were supposed to pay to the school will keep me from getting financial aid and delay my education even further. When I explained this issue man I spoke to was rude, unsympathetic (chuckled at my issue), and insisted that even though he admitted it was an employee's mistake, I had to pay $7 to have the account truly paid in full. I did it, in desperation but I know it was fruitless.

Summary: thanks to windham professionals, my education will be put on hold over two dollars.

It has been almost 4 years sense I have heard a single word or read a single paper about my defaulted student loan other then last years and this years federal tax refunds being garnished. I find this unfair and a horrible and life crippling way to deal with my debt they took on. I did not even know what collection agency had my debt till a few hours before writing this. Last time I got a call was 2013. Never ever received any mail sense 2011-2012. This is not right.

This entire journey paying a 9 month bill has been a nightmare dealing with this company. An absolute horrible experience. I get to month 5-6-7-8- and final 9th payment and it's been like pulling teeth every time I call. There's been issues like the reps can't find my last payment or they say "it still hasn't posted". Call back and still can't find my payment, this service REFUSES to give a accurate receipt to confirm payment that's another HUGE problem. Every employee I have spoken with about that has been exceptionally rude. The biggest "stunt" the staff pulled on me was on my last 9th payment I called in made my debit card payment and it wasn't easy. Please go back and listen to recordings its all there. I was given a confirmation # and asked to give my name & number to approve my debit card transaction. 2 weeks later I call back to confirm the program was over and to get an update on my next step they say my card declined . Excuse me, It never declined all 8 months on other payments . I wouldn't make a mistake on my last & final payment . I'm taking my frustrations with this company very serious and legal. This is out of control

I received a notice today from windham professionals claiming that I owe them over $160 from over a year-and-a-half ago. Let me start by stating that I never pay bills late, have pristine credit, and i'm in my mid-forties. After looking into the matter I found that the bill was paid in full from blue cross blue shield to my medical provider. I also talked to the medical provider and they said that they receive the funds long ago and not to worry. Both blue cross and blue shield and my medical provider also said that they do not use this collection agency and that it was bogus. Be aware if you receive anything from this company. It is a scam!

They are looking for someone I rented to years ago, & now I happen to live back in that house. The tenet skipped town owing several months rent, so Im guessing they did that to them too. However, I've returned their calls 3 times now telling them this person has absolutely no ties to my phone number, & even gave them a number they could possibly reach them at, & they still call. They just called again, & the guy was extremely rude, telling me I never called them, then it was well, you've never talked to me. He says (again) that they will remove my number. We'll see if 3rd time is a charm.

I was contacted by them last August 2015, that I was eligible for student loans rehabilitation program set up by Obama. I was qualified and have a monthly payment of $5 a month. They are charging me $6, 000 a month to handle my account, $1, 100 a month for late fees on interest charged against my loans. My $42, 000 student loans are now $101, 000. I sent in a money order for $10 in May for June. They told me I couldn't do that. I said no one ever told me that and the rep I spoke to last month said that I could. Now they are stating I owe for June's! I need a lawyer! Please help!

So I have been on a payment plan with Sallie Mae for the past two years, trying to fix and do write now what I had done wrong at 17 yrs old….About a month ago I get my first call from Windham professionals, and spoke with a lady who was first seeking for me to give her my SSN and DOB and when she noticed because I was very clear about it, that i was not going to provide with any personal information, she went ahead and gave me my SSN and DOB! At that point I knew she was well over informed about my personal information. She claimed I have unpaid loans I needed to take care of, at that point I was upset at her because not only did she know my personal information but she was also accusing me of something "I thought" was not true. I refused to talk to her and requested to send me everything she was talking about in writing to have a better understanding. We hung up and that was it for that day. About two weeks later I received a correspondence from them, stating I owed nearly 16K in student loans I hadn't paid since 02'. I immediately contacted Sallie Mae and gave them all my information SSN, PIN, DOB and requested and revision of my loans and a clarification, "you have been paying them and your account was in good standing" the guy said. He had no idea why Windham Professionals had contacted me and said to ignore them. So at that point I called them back of course with the rights I felt I had and demanded fro them to STOP contacting me by phone or mail, I told them I spoke with Sallie Mae and my account was in good standing. At that point I got transferred to someone else, a higher rank thief, who was able to pull all my personal information and to proof her point even mentioned my ex husbands name I had put as a reference in my original application for the loans…so this was ligetament I thought and started to get intimidated, at that point I wanted her to explain it all and she did. Apparently Sallie Mae was only applying my payment to my federal loans and in all the calls I had with them NEVER mentioned my private loans and instead waiting for my interest to accumulate as well as my late payment fees to hire Windham Professionals now and collect $16K for what was originally $4K. Two companies one goal, steal peoples money! Be aware of both companies they are thief's!

Amy Pergola is the rudest person I have ever had the misfortune of having to speaking to. My son attended the local community college and due to an oversight by the college. My son was awarded a pell grant and he enrolled in courses. I paid the difference between what the pell grant covered and what the courses cost and paid for his books as well so he had no debt. We received notice that more information was required for his financial aid and that they pulled the pell grant saying he wasn't eligible for it after all. We submitted the requested information personally and sat with the financial aid advisor to ensure all required information was received. Weeks later the college states additional information needed which we submitted. Yet again a few weeks later more information needed which again we submitted. All of a sudden we receive a collection notice that the amount originally coveredby the pell grant in the amount of $1437.00 was turned over to Windham Professionals and a $479.00 collection fee was tacked on. After receiving numerous calls every single day including Sundays for months I asked them to stop calling my residence as my son no longer lived there and they said "no, this is the number on his file and until he calls and removes it this is the number we will continue to call". I lost my temper and told the representative that he was calling my home, on my phone that I pay for and since I told him my son no longer lived here to stop calling me or I would call and have them charged with harassment. That was on 9/13/12 and I didn't hear from them after that. I have been trying to resolve this issue with the college for over a year and they refuse to do anything or admit their role in this situation. On 12/3/12 my son received an employment opportunity that will pay for him to take precision machining courses but the employer deals with this particular school that screwed up my sons financial aid/student loans. In order for him to accept the employment offer he needs to attend this college and they won't let him if he has an account in collections and they still refuse to do anything to help with the situation. I called Windham Professionals numerous times today and they wouldn't tell me anything because there wasn't a signed release on file and if there ever had been (like I indicated there is) that the college would have submitted it with his file. After going back and forth all day between the college and Windham Professionals Amy Pergola finally called me back stating the college faxed over the signed release which was in fact on file as indicated. I tried to explain to Amy that I would like to pay the $1437.00 and explain why I felt the collection fee should be waived and she kept interrupted me every other word. I asked her to please stop interrupting me and let me finish what I'm trying to say and she started to raise her voice and get very nasty on the phone and started telling me that my threatening them wasn't going to make a difference and that just because I wasn't hearing what I wanted to hear didn't mean they were going to waive any fees and had my son paid his debts to begin with we wouldn't be in this sistuation. I have never been so insulted or been talked to so rudely by anyone in my life. I can not fathom a company condoning this type of behavior from their employees and can not beleive that any College would willingly choose to do business with such unprofessional rude people. Just because an account was turned over to collections doesn't mean it's because of something the lendee did or didn't do. This situation was the direct result of the college not performing their responsibilities correctly or accuratley or following through. I hope I never have the misfortune of having to deal with anyone from Windham Professionals again and have called and left a complaint with the school indicatnig how rude they are and that I can not believe they choose to do business with such people. Once again AMY PERGOLA is the rudest person I've ever spoken to. My wish for her is that something similar happens to her that is out of her control and through no fault of her own and when she tries to resolve the issue that she gets to speak with smoeone who is as rude as she was to me today. Absolutely RUDE, RUDE, RUDE!

I understand that i have a debt that i need to get caught up on and have no problem with that, but Windham Professionals have called my work and my ex in-laws and released what they were collecting for and to my ex family where i worked and what they where collecting for. If i want ex family to know what i owe and or where i work that should be for me to tell. i have checked laws and see that it is illegal for them to release any thing other then a message to have me contact them. If my work or My ex family receives another call i will file harassment charges.

This guy keeps calling me. He just says if I dont call him back soon the problem is just going to get worse, but he never states why he is calling me. He said he has my social security number..big deal. I could go online and get his social and call him and tell him that he needs to call me cause he has a problem. Apparently it is for student loans, well got news for him I have already paid off my loans so whoever this guy is needs to get a life or else I will call the police and make a complaint about this company and or this idiot who keeps calling.

These idiots kept calling my number asking for a person that isn't there. When I asked them to stop, they kept calling back. When I called to request that they stop calling, they hung up on my while I was in mid sentence. I reported them to both the Massachusetts and New Hampshire's Attorney General, the FTC, and the BBB. I went to the police, and they said that there was nothing that they could do. I suggest sending them numerous faxes to all of their numbers, and calling the CEO Directly. Her name is Erin Zaldastani. You can email her at [protected]@windhamprofessionals.com . You can fax them (send more than one, that gets the message across!) at their main fax which is at [protected], their commercial collections fax at [protected], or their education collection fax at [protected]. If you want to reach the CEO directly by phone, just call their main number at [protected], press 1, and spell out zald on your keypad, and press #. You will be transferred to her direct line.

I applied to a college in CT, registered for classes. I decided to drop them before classes start to go to another college instead. So I sent the college a letter to drop my classes through certified mail. Well the college "lost" the letter and said I never sent them one. So I showed them proof I mailed it certified, they said it doesn't matter and now I owe a whole semester worth of fee's for the classes I never attended. 15 years later and several collection agencies, Windham Professionals now has the account. They illegally reported the debt as a new debt as of 2011 when it was from 1996. They are bottom feeders and report inaccurate information. I have sent them a cease and desist and sent proof of the old debt to the three credit agencies. I originally disputed them online, but the agencies said they verified them as current debts. So i hope the proof to show the origination of the debt will get rid of it from my credit report...again...

I admit I let my loan go in default, a very idiotic thing for someone who worked in financial aid for 3 years, but I was trying to make it right. I called Adrianne back to set up a payment plan. I was elidgible for a recovery plan that will essentially wipe the default off of my credit within 9 months. At the time I thought the plan was great and asked Adrianne if she had any other advice. She said that she was not supposed to tell me this but by working two jobs I was making my payment that is set by the loan company higher. " Oh really" I said "so when I finish my second job I should limit myself to one job?" "Absolutely" she tells me. I called today to let them know that I will be finished with my second job on Monday and the company informs me that the amount I pay NEVER changes. I point out that this puts me $-200 in the hole (wouldn't be there if I still had my second job) and the SUPERVISOR says to me "you still make more money then me every month." I called her back later because I realize she's done some calculations wrong and she says "I've already been on the phone with you 3 times." Of course I had to point out that I had only spoken with her twice and that I was just calling to correct an error in the calculations she did. After rudely accusing me of interrupting her several times I finely get her to go over the calculations which were wrong on her part! After I asked for her name and if she had an employee number and told her I would be speaking with her supervisor she became a little sweeter but this was brought on by me stating "You really need to work on your customer service." Her reply "You are not a customer you are a barrower." OUCH!
Anyway long story short (LOL) I could've made $2500 in a month this summer and didn't cause I thought my loan would be cheaper. Now the opportunity has passed me by and I am PISSED!

If this company ever calls you to pay off a debt...don't give them any information! I had a defaulted student loan, through my own fault but was trying to make arrangements through sallie mae to get it paid off. As I got older I was finally starting to try to fix up my credit. My first priority was to get my student loans paid off. Windham Professionals contacted me repeatedly with settlement offers. Finally when I got my tax money I paid them almost $2, 000 to settle my account for good. Three months later, no payment or settlement had been paid. They had no problem taking it out of my account but where it went from there, nobody knows! I have repeatedly called SallieMae as well as Windham Professionals (24 calls to date) to get this issue resolved but am getting nowhere. I reported them to the BBB and they lied about all the information I provided, claiming that my account has been settled. Which is funny because usually when I call they can't even find my account! It has now been 8 months since I made the payment to them and I am still getting nowhere. My next step is to contact a lawyer. So, If these "professionals" contact you...give them nothing!

I admit that I owe and am in default of my student loads because I didn't agree with the amount that was owed and once the amount was corrected they were supposed to be consolidated and apply a forbearance because I wasn't employed but somehow these "UNPROFESSIONAL" people ended up trying to collect on my loans. I received a letter back in March that they were going to take my Federal & State income taxes if I didn't reply. I have tried UNSUCCESSFULLY several DOZEN times to contact Danielle @ X2606.
They sent me a request for a hearing back on March 8, 2010, I had to send them last years tax return, my unemployment records, my current wages, I'd only been working 3 months, and all other copies of bills showing debt to income. I sent it return receipt so I know they received it, yet obviously it was ignored. I had been unemployed for more than a year & took a job for $9.50/hr. I'm BARELY paying my rent and bills and just found out I'm pregnant. I NEVER heard from anyone and have tried calling Danielle and ANYONE at Winham all I get is voice mail. Now here it is August, I never got a hearing I request, they took ALL my income taxes close to $5, 000 AND they attached my wages, STILL cant get anyone on the phone so now I have to move before I'm homeless because I cannot afford even my rent on what I make.
My next complain is to the BBB, then my local News Channel who I'm hoping will investigate these people and maybe even a lawyer, I hope everyone does they same!

This company has gone way too far and have now been calling my grandma in denver. I think that this is very unprofessional and I really don't appreciate the fact that they have not sent me anything regarding this or even called me or left any messages. Do they not understand that people are broke and have to live pay check to pay check. the believe that the government should really take action and tell these people to lay off due to the fact that our government did get us in this situation and if they don't want to take responsibilities then I don't think that I should. Thank you for your time.

Just like many of the people who have voiced their complaints about this company, I too have been receiving harassing phone calls from this very company. I am dealing with a Steven Kirby. He is flat out rude and makes up stories saying I said this or that when I never said any of the things he said I did. He called my mother saying I told her that my parents pay every one of my bills. That is a bold faced lie. I pay my bills with nobody's help. Yes, I have got behind in my student loan payments, but I have made arrangements with the company or companies they were with since they change hands everytime one of these banks buys out another. It's one big hassle. I know I have the debt to pay off and I am not trying to avoid it. I don't appreciate this Windham Profeesionals approach one bit. They are far from "Professional"! Mr. Kirby when I have spoken to him changes his story left and right and then wants me to give him my banking info over the phone, sorry I am not that stupid. I know what you people do you take it and then charge for what you can not thinking to how you are screwing up that persons financial status. Yes they do seem very shady, but what can you do? Just give them the same attitude back. Put them in the same place they put you. Why be civil to an ###?