Windows Hawaii a Division of Northwest Exteriors’s earns a 1.0-star rating from 2 reviews, showing that the majority of homeowners are dissatisfied with window and door installations.
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I had windows installed in 2015, but soon after, some of them started showing signs of frosting, indicating leakage between the glass panes
I had windows installed in 2015, but soon after, some of them started showing signs of frosting, indicating leakage between the glass panes. In October , I contacted the company to report the issue and was informed that the windows had a lifetime warranty. They assured me that someone would come to inspect the problem. On October 15, John L (Service Manager) came and inspected the windows. He confirmed that the frosting was caused by defective window seals and assured me that he would order replacements for the frosted windows. However, there would be a lead time of 4-6 weeks for the replacements to arrive. Out of the total windows affected, there were 6 double-hung windows and 2 single sliders. Each window has two separate obscure panels with a bamboo pattern, but not all of the panels are frosted.
On February 22, I called to check on the progress, but unfortunately, I didn't receive a response. However, John L came by the next day to take pictures of the frosted windows as evidence to send to the manufacturer. I followed up with another call on April 30, and then again on May 26. Madison informed me that they were still working on resolving the issue. However, due to not all panels being frosted, the manufacturer is reluctant to replace all the matching panels. As of now, the issue remains unresolved.
I placed a special order for 13 windows from Windows Hawaii on October 29, and provided a down payment of over $9,000
I placed a special order for 13 windows from Windows Hawaii on October 29, and provided a down payment of over $9,000. However, only eight windows were delivered for installation. The scheduled install dates were April 24 and 25, and *** was the lead or *** for this project. Unfortunately, the contractor arrived without the correct materials. My window color is adobe, but the caulking or sealant used for the windows was white instead of a similar color. On April 25th, *** the *** caulked the exterior of the windows with white caulking, and the quality of the work was extremely poor. It looked like something a two-year-old would do, with visible gaps between the caulking and the window in some areas. Additionally, the proper ladders were not used, and the contractor did not tape off the window interior or frame, resulting in white caulking being smeared on the *** window frame. Unfortunately, I only noticed these unprofessional mistakes after he had already received a check for $2,300. Furthermore, two window screens were broken by the contractors, and they were taken back to the shop for resizing or repair, but no one seems to have any information about them. The installation of the remaining windows was rescheduled for May 13th and 14th, 2022. However, I specifically informed *** that I did not want *** to return to my property. She explained that they did not have the proper sealant/caulking for the windows, which was the reason for the poor job done previously. A second group of installers was sent on April 14, 2022, with the windows delivered on April 13th. Their task was to correct the mistakes made by ***. However, as of June 1st, 2022, my windows have not been fixed, and the second installation has not been completed. They have inconvenienced me multiple times by scheduling appointments for the work to be completed and then not showing up. I simply want the job to be finished, and if they are unable or unwilling to do so, they need to communicate that to me. I have tried reaching out to *** once and left a message on his voicemail, but I have not received a response.
Is Windows Hawaii a Division of Northwest Exteriors Legit?
Windows Hawaii a Division of Northwest Exteriors earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Windows Hawaii a Division of Northwest Exteriors. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Windows Hawaii a Division of Northwest Exteriors's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Windows-hawaii.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Windows-hawaii.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Windows-hawaii.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The windows-hawaii.com may offer a niche product or service that is only of interest to a smaller audience.
- Windows Hawaii a Division of Northwest Exteriors protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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About Windows Hawaii a Division of Northwest Exteriors
Overview of Windows Hawaii a Division of Northwest Exteriors complaint handling
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Windows Hawaii a Division of Northwest Exteriors Contacts
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Windows Hawaii a Division of Northwest Exteriors phone numbers+1 (808) 671-0808+1 (808) 671-0808Click up if you have successfully reached Windows Hawaii a Division of Northwest Exteriors by calling +1 (808) 671-0808 phone number 0 0 users reported that they have successfully reached Windows Hawaii a Division of Northwest Exteriors by calling +1 (808) 671-0808 phone number Click down if you have unsuccessfully reached Windows Hawaii a Division of Northwest Exteriors by calling +1 (808) 671-0808 phone number 0 0 users reported that they have UNsuccessfully reached Windows Hawaii a Division of Northwest Exteriors by calling +1 (808) 671-0808 phone number
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Windows Hawaii a Division of Northwest Exteriors address91-314 Komohana St, Kapolei, Hawaii, 96707-1714, United States
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Windows Hawaii a Division of Northwest Exteriors social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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