Menu
For Business Write a review File a complaint
Windows Hawaii a Division of Northwest Exteriors Customer Service Phone, Email, Contacts

Windows Hawaii a Division of Northwest Exteriors
Reviews and Complaints

www.windows-hawaii.com

Learn how the rating is calculated

1.0 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Windows Hawaii a Division of Northwest Exteriors Complaints 2

ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Windows Hawaii a Division of Northwest Exteriors I had windows installed in 2015, but soon after, some of them started showing signs of frosting, indicating leakage between the glass panes

I had windows installed in 2015, but soon after, some of them started showing signs of frosting, indicating leakage between the glass panes. In October , I contacted the company to report the issue and was informed that the windows had a lifetime warranty. They assured me that someone would come to inspect the problem. On October 15, John L (Service Manager) came and inspected the windows. He confirmed that the frosting was caused by defective window seals and assured me that he would order replacements for the frosted windows. However, there would be a lead time of 4-6 weeks for the replacements to arrive. Out of the total windows affected, there were 6 double-hung windows and 2 single sliders. Each window has two separate obscure panels with a bamboo pattern, but not all of the panels are frosted.

On February 22, I called to check on the progress, but unfortunately, I didn't receive a response. However, John L came by the next day to take pictures of the frosted windows as evidence to send to the manufacturer. I followed up with another call on April 30, and then again on May 26. Madison informed me that they were still working on resolving the issue. However, due to not all panels being frosted, the manufacturer is reluctant to replace all the matching panels. As of now, the issue remains unresolved.

Read full review of Windows Hawaii a Division of Northwest Exteriors
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Windows Hawaii a Division of Northwest Exteriors I placed a special order for 13 windows from Windows Hawaii on October 29, and provided a down payment of over $9,000

I placed a special order for 13 windows from Windows Hawaii on October 29, and provided a down payment of over $9,000. However, only eight windows were delivered for installation. The scheduled install dates were April 24 and 25, and *** was the lead or *** for this project. Unfortunately, the contractor arrived without the correct materials. My window color is adobe, but the caulking or sealant used for the windows was white instead of a similar color. On April 25th, *** the *** caulked the exterior of the windows with white caulking, and the quality of the work was extremely poor. It looked like something a two-year-old would do, with visible gaps between the caulking and the window in some areas. Additionally, the proper ladders were not used, and the contractor did not tape off the window interior or frame, resulting in white caulking being smeared on the *** window frame. Unfortunately, I only noticed these unprofessional mistakes after he had already received a check for $2,300. Furthermore, two window screens were broken by the contractors, and they were taken back to the shop for resizing or repair, but no one seems to have any information about them. The installation of the remaining windows was rescheduled for May 13th and 14th, 2022. However, I specifically informed *** that I did not want *** to return to my property. She explained that they did not have the proper sealant/caulking for the windows, which was the reason for the poor job done previously. A second group of installers was sent on April 14, 2022, with the windows delivered on April 13th. Their task was to correct the mistakes made by ***. However, as of June 1st, 2022, my windows have not been fixed, and the second installation has not been completed. They have inconvenienced me multiple times by scheduling appointments for the work to be completed and then not showing up. I simply want the job to be finished, and if they are unable or unwilling to do so, they need to communicate that to me. I have tried reaching out to *** once and left a message on his voicemail, but I have not received a response.

Read full review of Windows Hawaii a Division of Northwest Exteriors
Hide full review

Is Windows Hawaii a Division of Northwest Exteriors Legit?

Windows Hawaii a Division of Northwest Exteriors earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Windows Hawaii a Division of Northwest Exteriors to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Windows Hawaii a Division of Northwest Exteriors is known for their high standards and safety. If you're thinking about dealing with Windows Hawaii a Division of Northwest Exteriors, it's wise to check how they handle complaints.

We found clear and detailed contact information for Windows Hawaii a Division of Northwest Exteriors. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Windows Hawaii a Division of Northwest Exteriors's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Windows-hawaii.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Windows-hawaii.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Windows-hawaii.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The windows-hawaii.com may offer a niche product or service that is only of interest to a smaller audience.
  • Windows Hawaii a Division of Northwest Exteriors protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Windows Hawaii a Division of Northwest Exteriors Reviews 0

Looks like Windows Hawaii a Division of Northwest Exteriors has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Windows Hawaii a Division of Northwest Exteriors, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Windows Hawaii a Division of Northwest Exteriors

Screenshot Windows Hawaii a Division of Northwest Exteriors
Windows Hawaii, a Division of Northwest Exteriors, is a leading provider of high-quality windows in Hawaii. With a wide range of window options, they cater to both residential and commercial clients. Their team of experienced professionals ensures precise installation and exceptional customer service. Windows Hawaii offers energy-efficient windows that not only enhance the aesthetics of your property but also help reduce energy costs. Whether you need replacement windows or want to upgrade your existing ones, Windows Hawaii has the perfect solution for you. Trust their expertise and enjoy the benefits of beautiful, durable, and energy-efficient windows. Visit their website, windows-hawaii.com, to explore their extensive range of window options and request a free consultation.

Overview of Windows Hawaii a Division of Northwest Exteriors complaint handling

Windows Hawaii a Division of Northwest Exteriors reviews first appeared on Complaints Board on Oct 19, 2023. The latest review I had windows installed in 2015, but soon after, some of them started showing signs of frosting, indicating leakage between the glass panes was posted on Oct 21, 2023. Windows Hawaii a Division of Northwest Exteriors has an average consumer rating of 1 stars from 2 reviews. Windows Hawaii a Division of Northwest Exteriors has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Windows Hawaii a Division of Northwest Exteriors Contacts

  2. Windows Hawaii a Division of Northwest Exteriors phone numbers
    +1 (808) 671-0808
    +1 (808) 671-0808
    Click up if you have successfully reached Windows Hawaii a Division of Northwest Exteriors by calling +1 (808) 671-0808 phone number 0 0 users reported that they have successfully reached Windows Hawaii a Division of Northwest Exteriors by calling +1 (808) 671-0808 phone number Click down if you have unsuccessfully reached Windows Hawaii a Division of Northwest Exteriors by calling +1 (808) 671-0808 phone number 0 0 users reported that they have UNsuccessfully reached Windows Hawaii a Division of Northwest Exteriors by calling +1 (808) 671-0808 phone number
  3. Windows Hawaii a Division of Northwest Exteriors address
    91-314 Komohana St, Kapolei, Hawaii, 96707-1714, United States
  4. Windows Hawaii a Division of Northwest Exteriors social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Windows Hawaii a Division of Northwest Exteriors Category
Windows Hawaii a Division of Northwest Exteriors is ranked 185 among 213 companies in the Window and Door Installation category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.