Windstream Communications
Reviews and Complaints

Friday 12.May.2017 5:30 p.m. CST

I have been trying to resolve issues with my broadband service and have yet to make any progress. I was on hold for the representative to speak to me and when I tried to stop him from repe3ating the same process i went through before contacting them. He then got an attitude and told me not to interrupt him and that if I knew what to do then why did I even call. I told him it was his job to listen to my problem and to assist me and that if he kept up the attitude then I would file a complaint at which point he told me to file the complaint and hung up. This is very unprofessional and I am extremely dissatisfied with my service and the customer service that has been provided. Something must be done to rectify these issues if I continue my service with you guys.

Installer drove on and parked in my front yard without permission and made several feel deep ruts in my yard. I called and made a complaint that very day, April 27, 2017 and was promised a supervisor would contact me but no one had called. I called again today and was told no notes or record on the incident existed. If you people do not respond soon I'll have to hire an attorney to get this issue resolved.deep ruts

My internet has not been working for approximately one month. The modem was replaced but I still continue to have issues. The trouble ticket was opened April 5th. I am still trying to get someone to come fix it. Windstream keeps telling me they will be out to fix it, but have not been there. There have been at the very least...8 appointments made, and no one shows up and no one calls to tell me. I am paying for a service that I can not use. I am only asking for my problem to be fixed. I am paying for a Netflix service that cannot be used. I pay monthly for an Amazon Firestick that can't be used. My laptops can not be used for school work. Please get someone to fix my issue. The phone number of the account is [protected].

For 2 plus years I have had constant problems with my internet service. The phone service has had some issues as well and was actually out for 2 weeks at one point. Numerous (over a dozen) checks in my home by Windstream technicians always indicated the problem as external to my home. I recently installed a home security system that relies on internet connectivity to work. My internet started acting up again and after 4 technician visits in one week, a guy on the phone suggested I install a new modem and offered to send me one. I got the modem and installed it myself. Everything seems to be working, but I got an email from Windstream thanking me for upgrading my service and informing me that I was privileged to be paying an additional $10 per month in modem rental fees. Nothing was ever said to me about modem rental fees when the modem was sent to me. Sounds like bait and switch to me.

On November 9, 2016 I came home surprised to see the gate to my backyard open. I walked into the backyard and noticed 2 contractors finishing up installing the new edestal for your service. I was surprised to see them since the day before there were no flags or markings from “one call”. I am curious why your new pedestal was installed 10 feet from my back patio, instead of locating it next to either of the other existing pedestals / demarks for Time Warner, Windstream, and Lincoln Electric? As you can see in the attached picture it’s not a very pleasant site where it was located. Please investigate its location and reasoning, and let me know if it can be relocated to a better location shown in the picture at 4920 So 57th about 5 feet away..

Thanks,

Jason Day
4910 So 57th
Lincoln, NE 68516
Cell: [protected]
Home: [protected]

I had an unauthorized 3rd-party charge on my 03/10/16 Windstream bill. It was $73.99 for an alleged 11 minute phone call to "[protected]" which is not an actual telephone number. I only have DSL internet through Windstream and have no telephone with which to make a call.

I called Windstream numerous times on 04/06/2016 and spoke to many customer service reps in multiple departments, including the fraud department. All the reps said they could not remove the charge from my bill, and that I should call AT&T, from whom the charges supposedly originated. I spoke to numerous CSR's from AT&T and was told by them that, as I have no account with them, they have no record of the charges and cannot remove them. Windstream then sent me a letter threatening cancellation and collections for the $73.99 which I have refused to pay.

I would like Windstream to remove the fraudulent charge from my Windstream bill and any late fees associated with it. Then I would like them to close my Windstream account in good standing, allowing me to pay only the remaining internet charges up to the time of cancellation.

Windstream acct #[protected]; DSL line: [protected]

Getting "Scam" calls from [protected]. Windstream communications is the provider of service for this number. My numbers are registered on the National Do Not Call Registery. These calls are in violation of this Federal Communications Statue. The recording states that I have won a trip to the Caribbean and they need personal information from me to award this free trip. I want this Stopped immediately or Federal Charges may be filed. It doesn't matter who I am bc if they are doing this to me then I'm positive others are also being violated in the same way. Windstream communications in compliance with the Law should discontinue service to the customer using this number. If not, then one must assume that Windstream communications condones and approves of the violation of Laws.

I’m really tired of the company Windstream Communication. We subscribed for their services and paid for them promptly, but the company suddenly switched off all services and no one replied. When I called to their customer services, the agent told me that we didn’t pay for the bills for 3 months. It was lie, and they simply wanted to cheat out of our money. I refused to pay and wanted to provide the proof, but these scammers refused and told me that it was fake. They are thieves, scammers and better avoid them.

I'm now starting my 3rd week without any easily usable internet service due to speed. Sites take anywhere from 10 minutes to never to load. I usually get a message that the website is not responding, but it's the internet provider. A recent purchase on Ebay took 55 minutes to complete payment, normally it takes about a minute. I've made about 15 calls, been told a variety of stories, or routed from one person to another to another. Early on they told me it was my computer, told me to call Microsoft, or take to the repair shop. I did & was told there was nothing wrong with it. It seems new lines are being installed where I'm at, am always told they're working on it, & will be notified when the problem is corrected. One rep said 10, 000 people were being affected at that time. Several have told me this could go on for some time, nobody knows anything. It's completely disrupting my life, have had to take some bill payments offline as they take to long or won't go thru. I sell a few things on Ebay which is now no longer possible as far as I know, maybe in 2 hours time an item could be loaded. I don't have the time or patience to see, gave up after an hour. I'm glad I don't use their internet email site for anything but the spam filter. Each message takes at least 10 minute to open & has gone completely dead at times. Being in a small town they have somewhat of a monopoly on service, so they don't care, & not all of my town is being affected. I want to scream when I finish talking to the reps who always say "Have a great day (or night)." There is nothing great about waiting forever for websites to load if they ever do.

I have had numerous issues since getting my high speed internet (DSL) with the latest being just not having any internet at all, and without phone service for several days. I am being told after numerous calls that they oversold the DSL service in my area and everyone is having the same problem. Numerous calls to Windstream have resulted in nothing more than them sending a tech out and everytime they inform me everything is working fine. However, after scheduling a tech out on Monday December 31st, 2012, i never seen anyone show up and was told that he call my house to let me know they fixed the issue, but i did not answer. False information as i was home waiting on the tech who never showed up, and if he would have come by versus a call to the home phone with the problem, he would have found out that it was still not working. After a call back to Windstream on my cell phone, I was told he resolved the issue, i was back up and running. When i expressed my frustration and asked to receive what i pay for, i was offered a credit, not what i subscribed for, a credit. After setting up the appointment for Monday with no results and not seeing a technician, i was told that they would send in a work order and schedule another appointment for a tech to come out on Wenesday. Two (2) more days without service. Ninety days i have been calling and dealing with internet issues since i pay for 6MBPS and get less than 1MBPS using the speed checker that a Windstream employee gave me. I have since been documenting my speeds daily or if it is working. I would not recommend Windstream to my worst enemy.

I signed with Windstream less that 3 months ago at $67.99 a month. Today 9-4-12 I got my 3rd bill. 148 bucks. More that 2x what they advertised. After 2 hours on the phone they basically told me to pay the damn bill and go to dish's web site to try to get a $15 a month discount...sorry a-- bunch!

We have been told for two years that DSL was not available in our area, even though our neighbors have it. Recently, we contacted Windstream about DSL again, and we were told that it presently available, and that they would send a technician to our place on thursday 8/15/2012 to install the modem between 1 and 5 pm. The technician never showed. No calls; nothing. We called Windstream on Friday, and they sent out a modem via Fedex overnight because I said I could hook it up myself. It arrived saturday, and I set it up myself, but no DSL signal could be established. I called windstream monday and they tested for modem connectivity but the dsl signal wasn't getting through, so they said they would send a technician that day between 1 and 3 pm. Once again, no one showed. I called tuesday late afternoon, and they apologized and said a technician would come tuesday. Tues morning my girlfriend got a phone call from a local windstream tech saying that dsl was not available in our area because we were too far from the pole. He hung up before I had a chance to talk to him. I tried calling the technician back. It rang several times, and then someone picked up the phone and slammed it back down. By that time, I was getting pretty PO'd. I called windstream support and they said the ticket was now closed because the technician said DSL wasn't available in our area. I told her that our neighbors had it.
She said, "Well, you're 4 1/2 miles from the pole."
I said, "What pole?"
She goes, "I don't know what pole, I'm not from your area. That is just what the technician told me. He said you were just too far from the road where the line is."
"What road?" I asked.
She said, "Bootjack road."
I replied, "We are on that road, about a hundred feet back. We aren't located five or six miles back in the woods. We are right on the road that you are talking about.".
She said, "They just told me you're too far away to get a signal."
I said, "But our neighbors have DSL, and a friend of mine has a shop about a mile further out from us, and he has DSL.
Being very irritated at that point, I said, "Look, this company pulled this crap on me at another location a couple years ago. They told me DSL wasn't available even though everyone around me had it. Is there someone local I can talk to about this?"
She said, "Yes, I can have a local engineer call you about this."
I said, "Do you have any idea of when they might get back to me."
She goes, "Probably later on today, or maybe tomorrow.
I'm still waiting, I'm sick of this company and their incompetence.
I have two other accounts with this company and I'm strongly considering dropping their service and signing with a competitor if this issued is not resolved soon.

Two all-day internet outages in past two weeks. No attempt to notify customers on website or via Twitter accounts, @cavtel nor @windstream. (I can still access internet through my cell provider or a neighbor.) For two days of outage they are giving me a credit of $3.60! Pathetic. I wish I could switch but AT&T will not even give me an estimate for when they will send a service guy to connect my internet and I have to disconnect Cavtel while I wait. They've got us all over a barrel and we can't do anything about it.

Was under contract for three years, but after two years was sick and tired of slow data speeds and service interruptions, we switched to another comm company (yet continued to pay out our contract). Requested termination 6 months prior to the contract end date (we would pay the monthly fee until that time). After termination, continued to receive bills - I called and explained that we had terminated the contract, they said OK. Two months later, got a call from "a representative of the law firm of Atlas Leviton" saying we owed the amount because "it takes some time to port the number and the company has a legal right to continue charging until the port is complete". They only had a 6 MONTH period to do this. Stay away from this company!

If you DARE to switch from their $5 calling plan, they screw with you, keep billing you anyway, and drop your long distance too!

It was a boring Friday night and I was surfing the net and noticed some of my videos would go into "buffering" etc. Went to www.speedtest.net and noticed my speeds were sometimes fast, some times good. Being the dutiful engineer that I am, I wanted to make sure the problem was not in my home network. I had noticed on the Windstream webpage that they had a "check-up" tool, which I downloaded and attempted to install.

(note: the PC is running Win7 64bit Ultimate (SP-1).

When I called into the 1-888 number and selected "all other internet related issues", it assumed that I had a DSL connectivity problem and proceeded to bounce/reset my DSL connection. It was quite annoying listening to a female voice telling me that I can easily fix my problem by resetting my DSL modem, when clearly I did NOT have a DSL modem problem. To make matters worse, there is no bypass (hit 0 for a CSR, etc) to get to a real human. (On a side note, the female voice seemed condescending and a bit snide).

Once I did get to a human, the CSR assumed I couldn't download the utility and started to walk me through on how to download it. I remarked that I already had done that and the problem was when I tried to install it. He put me on hold whilst he tried to find information. He came back on and asked if I had another computer to install it on. At the time, I didn't. So, end of call...time for some real engineer work!

I dug out an old laptop with was running Windows 7 Profession (SP-1) and tried to install the BCUC utility. Low and behold, it worked! But, it perplexed me since Win7 Pro and Win 7 Ultimate are essentially the same product. Then I noticed one small and significant difference: the Win7 Ultimate I have installed is the 64 bit version and the Win7 Pro is 32 bit.

Being ever the Good Engineer, I decided to share my findings with Windstream and see if there was a 64bit version. Instead of calling, I decided to submit my issue through their e-mail problem reporting (24-48 hour turn around). I got a reply back with "Broadband Check-up Center untility installation issue [Incident: [protected]]" email advising:

---------------------
"Response (Vincent S.) - 08/02/2011 05:27 PM
To download the broadband check up center

disable all fire walls on the PC
you can only download it through internet explorer version 8 or earlier,
to get the link to download it is at http://support.windstream.net"
---------------------

Bloodyhell, do they ALL use the same script? Didn't they READ my write up of the issue? I sent them a follow-up to clarify the problem and ask that they elevate this to their 2nd level or their software support group. That was 3 days ago and still no reply.

Oh well, thank you for letting me vent this.

I closed my business three months ago. I have been trying since that date to get Windstream to disconnect phone and internet service.

They asked me to send them a letter on company letterhead asking that the service be disconnected since they cannot accept a phone call asking that it be turned off. I informed them that I did not have company letterhead, so they said I could simply send an e-mail to them from my listed e-mail address and that would work. I sent the e-mail and received no response.

I called my rep and asked for help. She called the company and asked that service be disconnected. They did not respond.

My rep also asked me to send a letter to them. I did send the letter and received no response.

I received a call from Windstream asking for payment and I explained that the business was closed and that service needs to be disconnected and that I did not owe them a balance. They said I needed to send an e-mail to them. I did. That e-mail did not get a response.

I was again contacted by them and was told I needed to write on my invoice that I wanted service disconnected. I did send the invoice with notations about disconnecting service and that did not get any response except to get another bill.

The latest bill now totals almost $1, 200 that I do not owe. The business is closed for three months and I cannot seem to get them to stop service. I have jumped through the six hurdles they gave me with no responses. It should not be this difficult to get service turned off.

Has anyone else experieced this problem with Windstream?

We have had repetitive problems with this company. Every time it rains we have so much static and noise on the line we can not hear when someone is talking on the phone line. We have lived here for 2 and 1/2 years and have always had this problem, my boyfriends grandfather have lived here for over 20 years and have had the same issue. We here that the only way they can fix this issue if they come out when it is raining to fix the problem. On 2/23/2011 I called windstream in the morning because I had no internet service, the DSL light would blink on and then go off. I was told someone would be here before 5pm. No one ever showed up, when I called that night I was told on 2/24/2011 someone would be there between 8-12 in the morning, NO one showed up, then I was told they would be there between 12 and 5pm, luckily someone was able to be here while I went to my college classes. when I came home and was trying to use my computer it ran real slow. The next morning I called windstream and speed test was ran upload was 1.33 and download was .33. Another ticket was placed to repair I was told there was supposed to be someone here between 8-12 on 2/24/2011. I called around noon and was told there was supposed to be a person here between 1-5pm to repair my internet issues. The speed is showing 1.0-2.0 mpbs, when my net is working accurately it is running 54.0 mpbs. This is 2/26/2011 and I called last night and supposedly someone was supposed to be here this morning from 8-12 and no one showed, I then heard 1-3pm, someone is supposed to be here. I am on the phone again and now they are telling me 4-8pm it is supposed to be fixed. It is coming back to the same issue that was supposely fixed on thursday. I have to use my internet for school, I have powerpoints, podcast, my evolve site and submitting homework through my computer. I have not been able to do any of this. I pay 130 a month to have the internet phone and tv, the service has just been horrible. I also had the McCafe virus protection through the company and I ended up getting a virus, when I called windstream they just want to pass the buck onto Mccafe. Windstream thinks because they have the monopoly on the internet and phone in this area it does not matter. Keep it up and I am at the point I will switch.

I have paid $60 per month since July 2010 for 3 mbps internet service from Windstream Communications. After I noticed my internet speeds were unacceptably slow, I went to the speed check website provided by Windstream. My speeds are only getting up to 1.5 mbps (at best) during the hours of 4 pm to 10 pm Monday through Friday and 1 pm to 10 pm Saturday and Sunday. I tried calling Windstream but they only transferred me about a million times and then told me thats the way its going to be until they fix it sometime in the unknown future. After I told them they were basically robbing me and I didnt appreciate it, and stayed on the phone with them for over an hour, they told me they would give me a $20 monthly credit to my account. They only actually did it once. I cant get another service provider because they are the only ones in my area. I think thats why they feel like they can get away with not fixing it. If I didnt work from home and need the money, I would tell them to get lost. I have seen many other complaints similar to mine on this website, you would think they would feel bad for providing such sub-par service.

I live in Lexington, SC 29073. Could someone help me find out where I can personaly go to complain about me not having any options as to what phone or internet service I can use. I am trapped by windstream. I have to suffer with their lousy internet speed and their jacked up phone rates. Do they franchise the areas they service? Would I go to my Local city government and complain? Do I have to contact my sorry @#@#@, Senator Jake Knotts. Please someone give me a direction. I have already contacted Windstream corporate offices no help there. OK any help, thank you