Windstream Communications
Reviews and Complaints

Our internet stays out more than in, we have had this issue for months and just let it go. I notice you have been charging me for the black box that you all replaced when our other one went out. I have my payment withdrawal from my checking account and I never opened the bill until recently. I do not expect to be charged for this because you all had to replace a bad box. The box we have now stays orange and green, we loose service. I have gotten message from at t that I. On 75 percent usage to make sure to use wi fi when available, we thought we had been using it guess I should pay closer attention. Please advise how to correct the internet wifi from going out and what plans are about the extra charges accrued since the box was changed. Again I should have already addressed this my fault for letting it go. We had to beg for our phone service to fixed. They just had a cable running from one box to another with the cable laying on the side of the road, the road Dept came by and ran over the cable and cut it all to pieces, finally 3 weeks later they came re done the cable and buried it. We signed up for internet with free box sent to us when we had problems with box a black box was sent to us and now I see our billed jumped over $114.00! I did not open the bills since the payment came out automatically however I opened the last one and was shocked to see the charges and now paying for this box that was not explained to me about. Our internet works when it wants to, we are not home but in the evenings and can't seem to use our WiFi which increase our cell phone usage. Why am I paying for this box? Sure it's been charged to me for a while, I just trusted Windstream to continue the charges as before never.knew I was going to be charged some rental fee. If this van not be resolved then we will cancel our accounts. We opened phone service in 1992 we have changed our phone number since opening in 1992 we have always paid our bill. They were supposed to credit my account for the weeks of no service due.to cable issues outside I see they never did that after researching that as well. I need someone to get involved and get the box replacement if that.is again the issue, the bill needs to be dropped back down, the box shout not be a charge on our bill. I feel credit needs to be issued for time without service with cable issues mentioned. I would also appreciate a credit for the increased charged amounts since box being replaced, I think we should have no issue in getting this we are not asking for for anything that we don't deserve.

I have been having a problem getting a bill corrected. I was told by 2 different customer services reps that my bill issue was resolved. I was charged for services that I was not even aware a had. Today I recieved a letter from a debt collector on behalf of windstream for the same amount that was suppose to had been resolved and no help from customer service. I have called several times today only to be put on hold, hung up on, and told a supervisor would call me back and it's been several hours and I have no received no call back.

After complaining to the FCC our service was downgraded without our permission. We were assured that constant outages would be a thing of the past. Not so. Since the last major outage several weeks ago service has been [censored]. Slow slow slow downloading, it can take 30 seconds for a page to load. My husband cannot do research at peak load times, and it is difficult during off-times. I can type three or four words in a search-box before the first letter appears. Upload speeds are microscopic. We have called the "no-help" line and gotten nowhere. We have repeatedly been told a tech person is scheduled to come out and investigate the problem. Over the last six to twelve times this has happened NOT EVEN ONCE has a tech person arrived. Windstream DSL is the only option where we live, so technically we are screwed. One more word: We have several friends in the area who are on the same line. Everybody's service is equally poor. I say that because several times big hats from Windstream tried to tell us these problems were unique to us. What a dog-and-pony show.

I am a woman fighting a deadly disease. I called to ask windstream to run my payment through a week latter. They said yes, but put it through on date not agreed too.It caused 800.00 dollars in overdrafts. I called .They agreed to pay overdrafts for their wrongful payment, to the tune of 142.00 dollars.I have never seen a cent. When I called, the tone and attitude is very clear! I don't know who to speak to. My stomach aches just thinking about this. I have cried so much about what I am going through with my illness, and now I am out all this money, and I have No faith in anyone. Beware watch out. I have found no help through Windstream. Been with them since 2006.

Mary Sanderlin [protected]@gmail.com

I have had Windstream internet service since 1995 in the same location. The absolute only reason I have been a Windstream customer for this long is because I have no other option in my area. Windstreams prices are high and I have never had good service. I lose my internet service multiple times per month sometimes multiple times per day. I have had hundreds of service calls and tech visits over the years but I have never had good consistent service. Windstream's own internet site is terrible. Their customer service set up on the phone is terrible. There is absolutely nothing at all that is redeeming about Windstream. Windstream does not care they have never tried to resolve my issues nor have they tried to make anything different or better to make sure I am satisfied. I will never and have never recommended anyone use any of their services.

I'm lerayjuney dickerson birthday 7/10/1999 been having problems out of my wifi service eversince i've had it and if i'm going to have to pay the bill I expect my money worth out of my service my box keep cutting off it keeps saying waiting for network etc. & someone have came out reset it and everything else but it's still doing the same thing i'd love to speak with someone over the local locations nothing is getting done about it and my service hasn't been worth anything at all since i've been with windstream and my bill suppose to be 40$ but it's been 100$ & 50-60 $

To whom it may concern:
I have been a faithful customer with windstream since 2002. I was moving so I called the company to have my service disconected. I told them I was leaving beween december 23 -31st. So turn off at end of month. No one explained that I would be charged another month since billing ended on somewhere around the 22nd. I am 76 years old and have been a faithful customer and never late on my bill. When I recieved a bill from december till january 22 I called and was explained they do not prorate the bill. I asked why I was not told that when I told them to stop and I was told its in the fine print. I do not see that anywhere on the bill only if you are late what will happen. I also told them someone should have warned me and I was told if they took the time to explain it would take too long. Unfortunatly in this small town windstream is the only home service available so you are over the barrel. I was always patient when I had no service for over two weeks during hurricane now I am just angry at this company. One time they increased my bill by $50 and I still was patient and worked the problem out. As I said I am 76 not stupid. I was treated like I was senile. I do not think this is fair practice. At least the other companies either gave prorated bills or notified when you should stop your service and save money. I work hard for my money and don't appreciate the treatment I was given pat mathews [protected] [protected]@gmail.com

The service has been horrible for as long as I can remember. I have made numerous complaints to customer service, which miraculously there's no record of. I finally got fed up enough to cancel, then suddenly y'all are able to send a service tech out. I was willing to give you a second chance, but when the tech told me, due to an issue in your system, I was only receiving 1-10 mbs, versus the 50 that I was actually paying for. Needless to say, I'm done. The tech offered to fix the glitch, but why the hell did it take this long? The icing on the cake was the final bill that was sent out. Again charging me full price for a service that never delivered. It's always a crap shoot as to the level of service you will receive when you call. But the fact that they will not allow you to speak to a manager, and will not give out any corporate numbers seems sketchy to say the least. For years, we had no other options where I live, now we do, good bye Windstream.

I have called three times about our business phone which has not worked for 10 days. All I hear is they will submit my request and someone will call. Part of our income is based on payments we receive over the phone, we also get calls about car rentals, and information about the cars we sell. So not having phone service is affecting our business. We pay our bill and should not have to continue to wait for phone service repair. They always say there are a high number of repair calls. I get it! No wonder!
It is a shame that a company does business this way.

I have been trying to get my internet fixed for almost a week. Every time we call because a tech does not show up they push it out a day longer. I called today and they said there was no tech available. Few min later I went to the local gas station and a windstream internet tech pulled up right beside me. Not happy with your company at all. I am not able to do my school work for college because your company is not working with us. It needs to be fixed ASAP or we will no longer be windstream customer.

On 9/19/18 I set up a plan with a windstream rep over the phone to have an installer come set up to 25 mbps of internet in my new place. On 9/26/18 the installer came and set me up for 1.5 mbps of internet. He said something in the computer would need changed and someone would call me to send another installer out. Who wants 1.5 mbps of internet? You cannot do anything with that. No one called so I called back several days later and was told that the person who entered the information in the computer hit the wrong button and only signed me up for 1.5 instead of 25. I stated that was their mistake and when could an installer come back out to fix it - October 30. More than 30 days away. I said that was ridiculous and I would call another company, which is what I did and they came the next day and gave me 100 mbps of data. I called Windstream to have my service disconnected and have them send me a label to send back the modem. I talked for 25 minutes on the phone with a customer service lady. She told me she waived my bill (I received a bill for over $100 and I didn't even have or use the service) and she was sending me a shipping label. She said she disconnected my service. Several days went by and I got an email about my bill so I called in to find out why since my service was disconnected. I was told that "the call was dropped" during my last conversation so no my service wasn't disconnected and no a shipping label wasn't sent to me. Our call was NEVER dropped. I was told at that time that I would receive a confirmation text and email when a supervisor had disconnected my service. Two days later and I've yet to receive a text or email so I just called in again. The person that picked up the phone proceeded to have a conversation with another worker about him needing a ride home from work before he even said hello to me. Find out from him, that there was another "dropped call" from my last conversation and my service wasn't disconnected. These people are ridiculous. No one will cancel my service or send me a shipping label to send the modem back so that they can try to charge me for it. Then he told me that his boss just left and that there was nobody there today that would be able to help me disconnect my service. Unbelievable. HORRIBLE, HORRIBLE COMPANY

People, you are going to cause me to have a nervous breakdown! I had good service with you, via landline and internet. I got rid of the landline and life for me has gone into anxiety/ depression mode to the point that most days I really wish I wouldn't wake up, because I have suffered the loss of my husband suddenly Nov, 22, 2017, just lost my 46 year old nephew in August 2018, and during the month he was at hospice, my son n law decided he doesn't want to be married to my daughter anymore. So for the past month I've tried to find a place for her and my two granddaughters to live.
During all of this my internet service that I was told would be better, faster more of everything! Well it's been just opposite. I've had two techs here, one apparently didn't know what he was doing, but the tech named Kenny not only knew what he was doing, but got me up and running. My life became less hectic almost imeadiatly, no sooner was I happy, that it went back to intermittent. It's been that way for two weeks now. So I get a bill today for 51.00 and something, when you should be paying me for one minute having internet, the next not. I can set and watch the green lights go from green on both, to green on the bottom and orange on top! My anxiety/depression can't take anymore of this! Death is looking so good to me, because right in the middle of an internet meeting, I lose my connection! I've been trying to get an online business off the ground, but your poor service has forced me to not even try!
My outlet was to watch a program on the Amazon Prime channel, but where it did stream perfectly, now just like the modem/router, it doesn't work! I'm sick of setting on a phone waiting for my call to be answered! It's so irritating it makes me cry!
Diana Martin
38 Bethlehem Rd
Waco, KY 40385
Will someone please help me get my sanity or what's left of it back please?

I did not receive a bill for June services due in July. I sent my check with no payment slip and now am told you did not receive it, Someone did because it was deposited. I have a copy of the check both front and back. I would like to receive credit for my payment and have the late charges removed. Any help you can give would be appreciated.

Thank you.

Mrs. J W Dean

Our contract with Windstream terminated October 2017. We confirmed in writing we wanted to cancel contract in December 2017. Emailed 4 times since December 21st to confirm receipt of our cancellation, which was submitted on our letterhead, as requested. They finally confirmed receipt of the cancellation request January 3rd when I called them directly. January 16th, we received a bill from them with over $3000 in charges, with no explanation as to what they were. In February, we received an additional $1000 in charges, again with no explanation as to what they were. Several calls to the contact we were worked with were left unanswered. We ended up having to dispute the charge with our credit card company until they finally credited $3400 back to us in May 2018. In July 2018, we received another bill with $800+ charges, which has now gone to collections.

I have been without internet since 7/5. I am not a a full time resident at the house and Windstream cannot schedule an appointment. The best they can do is send you a text 12 hours before they say they will be there. I have explained that I can't drop my life commitments and drive 2 hours to the house and they "understand" but yet can't give me a day that they will be there. They will come to the house and since no one is there they close the ticket. The explanation is that the volume of repairs are high. That may be but you should still be able to schedule something; even if it is 2 weeks out. I need time to make plans to drive up to the house.

Email I sent to Customer Service:

I just wanted to send an email and let you know how unhappy I am that first, I call to upgrade service, setup appointment, get to appointment day (a Saturday) and we cancelled plans to be home when I get notified there had been issues and it was pushed to July4th to be completed, someone would get back to me. Call in today and the guy says oh I have no clue why this can't be released, puts me on hold and comes back and said wow, it's been over a month and no one get a hold of you? Ummmmm, that's why I am calling in….. When can you get me upgraded? So them we play the game of availability….. I have already waited close to 2 months, been stood up the day of and you want me to be home on a work day? Next available weekend is middle of next month?

You guys need to learn how to work and speak with your customers. We have choices in products that you supply along with others. I am in this business and you by far are not customer friendly. The guy didn't even try once I told him how irritated I was, and in a firm yet respectful manor. He let me cancel my upgrade AND I told him I was looking to take my business to another company. His response…. Oh ok, so you want me to cancel this? YES….. Ok, have a good rest of your day, click…….

I am filing this for my 80 year old sister in law who is the customer. Since June 25, 2018 she has not had a telephone service through Windstream except for a few hours. She is a paying customer and her bill is always paid on time plus she has 2 older sisters that depend on her for medical needs. Several tickets have been filed and promise after promise made that it will be fixed and tons of empty apologies and promises. I myself have called at least 4 times in the last week only to be told it will be tomorrow but seems like tomorrow never comes. Her phone number is [protected], there was a report that someone came yesterday but no one came to her house, so after more empty promises for repair today I spent close to an hour on the phone only to be told that they actually had her address wrong for the repair so that is corrected but still cant be fixed until July 18. I want to let you know that if this is not fixed tomorrow I will file a complaint with the BBB about this issue. I have been a customer of Windstream for over 40 years and have never had an issue like this with repairs on my phone. If you care to call me my phone number is [protected] and my name is Margaret Kidney. They have really upset an 80 year old woman and I think it is time for your company to fix this issue actually it is way over due. So as I said if it is not fixed tomorrow I will file the BBB complaint,

Margaret Kidney
[protected]

I called on Sunday July 8th and asked for a tech to come to my home on Wednesday, July 11th which is my only day off during the week. Individual I spoke with stated that they would. I called on Tuesday, July 10th to confirm and they stated that they would be here on Wednesay. I waited till 10:45am to called to find out when they would be arriving. I got a run around by customer service, finally they said that no one would be dispatched on July 11th and kept stating that they could be here on July 12th. I'm not home on Thursdays and that this was not satisfactory as no one would be home to talk to the technician. I called the home office in Arkansas and still got run around. The lady I spoke with stated that she couldn't do anything for me to solve my problem all she could say was she was so sorry for the problem. She also stated that all problems and complaints are sent tp her and she has tried her best to resolve the problem. If I wanted to file a complaint to FCC it would just come to her! WHAT A WAY TO RUN A COMPANY. NO CUSTOMER SERVICE. I wish I could run my company this way. I have been with Windstream for over 13 years. All they kept saying is they are sorry and they could do no more. I'm seriously considering changing my telecommunications to other company as I'm sick and tired of Windstream and all of their lies. No telephone service, and extremely very slow internet services among another problems over the many years of continuous problems.

Your. Company is ridiculous. You send a bill with a cut off date yet you pay it and it still cuts off. Why? Because of your 48 hour post crap. We have 4 kids that homeschool. No we don't have money just falling out of our pocket and yes we do pay our bill close to or on the cut off date. There is no reason why my internet should be off half the time BC of, this. Non-stop fee after fee. We already get crappy service out here in the country. Now you are messing with my children's schooling. Enough is enough Windstream. This WILL BE the last month with Windstream. How anyone at this company sleeps at night is beyond me. Sincerely. ... You soon to be ex Windstream costumer.

My name is Ryan and I own Prairie Valley Technologies, an authorized NEC equipment reseller in the midwest. I use multiple Vendors for my services, Centurylink, Qwest,
Mediacom, ect.
I recently installed a 300 phone system at the Delaware County Iowa COurthouse in Manchester, Iowa. After speaking with Windstream customer service I decided to go with SIP trunks on their new SDwan service. Worst mistake I have ever made ...
4 months after order was place I still have no lines ported, cant get anybody to call me back, no status on order, no reponse what so ever!
I have a customer here that I simply answer their questions with I dont know because Windstream wont call me back or respond to my emails.
My customer wanted me to pull the plug on this disaster but was informed by windstream that they would be charged for full contract if was to back out now.
Its like the mob loan shark has you where he wants you-no service and cant get out of it either. I will never use them again and will urge everyone I know not to either.
We have over 250 accounts in the midwest and there will be no windstream at any of them when I am done. And the neat thing is---I still wont get a response from anybody at this company even after this complaint. Stunning...
Ryan E ROach
Prairie Valley Technologies
prairievalleytech.com
[protected]