Wine Insiders
Reviews and Complaints

I purchased 15 bottles as a gift. Only 14 were delivered. Requested bottle to be shipped to recipient. They offered to credit $7.00 on next order. Again requested bottle to be sent. Then they offered less than $7.00 Credit on my credit card. Still requested bottle to be shipped and requested owner to call me. No response from anyone at the company.

100% AGREE! Every bottle I opened smelled like river water. Not happy at all considering I not only spent the $25 for the groupon but an additional $25 for shipping...NEVER again!

Yeah the wine is bottom line retail rebranded mass produced garbage...All the cali wine says "made and bottled" or just (California) the goverment regulations on that type of labeling means that the wine just came from california. THATS IT. It could be from anywhere in cali. Wine is worth no more than $5 a bottle. Its really bad. Save the embarrsemetn and dont buy this garbage.

Poor customer service and misleading advertising. I used a groupon to purchase a case of "Mystery Reds"...as in plural. The photo they use to depict the case displays a variety of different wines. Instead I received a case of a single no-name Merlot. When I contacted their customer service they saw no issue with their marketing nor were they willing to try to resolve the situation. That's not a great way to develop return customers...especially online.

Buyer beware.

Placed an order July 11, 2016 and was told it would be delivered in 2 weeks. This was a birthday gift for a dear friend. It is now Aug. 5th and the wine was still NOT delivered. I called Wine Insiders with my confirmation # and was told they had no order info. I was told they were going to listen to the recorded phone order and get back to me right away. That was 5 hours ago. Wish I had read the reviews before I ordered from them. If they do get back to me I WILL be cancelling the order. I will also contact AARP (which is where I saw Wine Insiders advertisement) and complain to them also.

After I bought my Groupon for WineInsiders.com I read the complaints about them and got worried. Went ahead though and submitted my order. As mentioned, the groupon did not automatically go through, but I sent them a quick email when they sent me the shipping notification and within a few hours they credited the $75 to my card. Fantastic service! No issues whatsoever.

Ordered the 6 bottle "Juicy and Delicious Reds", which was far from the truth.
They did arrive as promised with a corkscrew. That where the problems begin ... opening and tasting ! I don't even think the septic system liked it when I dumped them down the drain. False advertising. All wines came from the same winery ...Jenna in San Martin, CA. (No insult to the many fine wineries of California that we have experienced many times).
A bargain is not a bargain if it burns going down !

I ordered their special newcomers deal for 6 bottles of red wine for $35 on Nov 29, 2015. My credit card was immediately charged. On Dec 8th I called since I had not received any info on shipping and found out it was "still in the warehouse". They claim that it takes 1-2 weeks to ship their product. Since it had not been shipped I asked for my order to be cancelled and to refund my credit card. They said they would but it would take 5-7 for the refund to show up on my credit card. Charging customers before shipping product and then dragging out refunds are not good business practices. Stay away from this outfit.

I ordered from Wine Insiders via Groupon, based on their deal described as "buy $75 worth of wine for $25." That was not the real deal. The real deal was pay between $140 and $180 for 12 bottles of wine and get a $50 discount, a classic bait and switch. With all of these serious complaints about this company I wonder whether Groupon has any screening standards for companies they allow to advertise with them. It would seem Groupon would have some concerns about their reputation with partners such as this. It makes me think twice or three times about ever using Groupon again.

Wine Insiders has very rude customer service. Purchased the Groupon.
I ordered the wine Mystery Mixed 12 Pack for a Christmas gift. I placed my order on Nov. 23 2012. As instructed by the website emails were to be sent to us and the gift recipient prior to delivery because someone has to be there upon delivery. I called 12-15-12 to check on delivery. I was told that delivery was attempted 3 times so it was being returned to them. I asked what they were going to do because we never received the emails about delivery to begin with. I asked for a manager and the account manager said they could reship it but no delivery by Christmas. If a company makes a mistake you would think they would fix it by expediting the shipping, but they said no. I will never order again and I was going to have this as an annual gift. The manager and the customer service representative were both very rude and offered no other options to make good on their error.

I ordered one of their 12 bottle specials of mixed reds and whites. The first 3 reds I poured down the drain right after opening. I just had a100 dollar lesson in consumer beware. I do not have much confidence in what remains. I guess I will use what remains to marinate steaks.
.

I ordered the twelve bottle "Reds to Remember", believe me, they were memorable...like wine vinegar...not good red wine that I
had expected. They were all table wines. I opened the first bottle and it was very disappointing; thought maybe it was a fluke. I opened a second bottle from the same winery and it was just as bad. I opened a bottle from another brand and it was flat, weak, and vinegary. I opened a bottle from the third vineyard and it was just as bad.

I will stick with ""Trader Joe's" under $10.00 that are from all countries as well as American and very tasty!

I hope Groupon will drop this company as my other experiences with Groupon have been great! This company does not represent Groupon well...reputation is everything!

Same experience here, got a 12 bottle case of "Mystery Reds" with the Groupon deal. Wines don't even have UPC barcodes, winery names seem made-up as noted above. we have opened 11 of 12 bottles as of tonight, simply poured out most of those. Wines are generally weak, sour, terrible. Can a whole case be corked? I don't think so.
We are very sorry we did this, and will never go near Wine Insiders or Groupon again. I suspect that both will tank soon, anyway.
Neither one will stand behind this purchase. A total scam.

would like to talk to human being not recording---------.com over & over shipment returned to you damaged --- are you reshiping? said you would on 1-6-20

i recieved a wine shipment today and recievedtwocoupons one for20%offmynext purchase and onefor $30.00off mynextpurchaseof$75.00 ormore..experationonthesr 06/30/2019 irecievedthese on 07/06/2019..iwouldappreciate valad ones .dichhenry, 2171rushlakerd pinckney, mi.48169...e.mail...dickhenry878@mail.com..bymail.please..mycopy machineisnot working

Worst customer service. Manager Yolanda at Austin, PA is extremely arrogant and rude. I'll never do business with Wine Insiders again!

from recent shipment a bottle of Toscana Bianco 2011 LZ3009 had something silky looking attached to inside bottle wall and floating in wine. after leaving it sit at room temp. for 10-15 min. it disappeared. I will not drink, and would like replacement.

I ordered 3 groupons for wine insiders. Groupons clearly states 3 per person Limit 1 per order meaning to me I can log in again and use another Groupon... Wine Insiders said NO its1 per household 1 per family or 1 per addressor one per person. Then they said no such Groupons, My adult children whom lives at another address tried to using my credit card then Wine Insiders stated 1 per credit card.. CLEARLY NOT WHAT THE GROUPON STATED.
VERY VERY POOR SERVICE.. then I find only for about 2 dollars more per 12 bottles I can get the same wines at PUBLIX, WALMART and Winn DIXIE Stores
VERY VERY VERY ROTTEN CUSTOMER SERVICE for a 5 dollar wine..

Wine Insiders is sorry to hear you received a defective bottle. Please call our customer service at [protected] and ask to speak with a supervisor about a replacement.