Winterwood
Reviews and Complaints

I’ve lived at Town Common for almost 3 years before I was wrongly evicted on June 6, 2023. When I first moved in January 14,2021 I paid $400 for my pet who I gotten a letter from my doctor saying that I needed my dog because I have Anxiety and depression. He passed away because there was parvo on the property and I was unaware of. So I got a new dog thinking it was okay but I was being charged an extra $450? I thought was unfair but you know life isn’t. That property has had many issues after the first year I was there with different property managers. The month of December 2022 to April 2023 I was granted the Healthy at Home eviction. In the agreement it stated that the landlords or property management was supposed to give 30-45 days before filing an eviction notice and I was not granted that. I was trying to pay my rent with late fees but I was rejected before 30 days and I don’t understand why. I went into the office to let them know I was getting paid after the 5th of May and she said it was fine as long as I have the late fees but she would’ve needed to talk to her manager before accepting it. I waited two extra weeks and did not hear anything until the 22nd of May when I was trying to hand in my rent with late fees but was still rejected. I’m not understanding why I was evicted when I tried to pay my rent. The property manager also said I violated my lease when my boyfriend was there and said he lived there but there was a cop in his face and let’s be honest being an African American male these days aren’t the best but because there was an elderly couple who complained about arguing at 2:45pm. He did not live with me but would come and stay with me for a few days because he is from a different state and then he would leave. So I would need to write a letter saying my boyfriend would come over for a few days and then leave? When there is people there who have guest there all the time without giving notice or have multiple people live with them without being on the lease? And for the cop being called once is not a violation in the lease. I’ve tried to speak to someone higher authority but would not get a response. Now I’m homeless because I can’t get another place due to an eviction being on my record. I need some answers.

Winterwood took it upon themselves to illegally remove someone off my lease leaving me with no choice but eviction court In March I came home from work to my roommate and her furniture missing. She had moved out and not paid me rent. SHE WAS ON THE LEASE. I went after her legally because again, I put her on the lease for a reason. I needed her part of the rent. When I went after her for her half of the rent she told me she wasn't on the lease anymore. WINTERWOOD took her off my lease without my consent or hand written letter approving of it. I emailed them right away when it happened and I have YET to get an email back. I have called hundreds of times and the only response I got was a letter telling me to vacate by the 20th of August.

A tree fail on to my property causing damaged to my fence and window. This company is refusing to fix the damage and remove the tree out my yard. I've been trying to get in touch with someone for over several months. Carrington Commons property doesn't have a leasing office,i've drove in there few time to see, the number on google is not the correct number for that property. When I finally found the company that owns the property I have been calling this company, sent an email and even tried to find the property manager for carrington commons condos. When I did finally got a hold to someone. I"ve spoken with a *** @ Winterwood Inc about 3 weeks ago. He stated he would have someone removed the tree. I inform him that that tree cause damaged to my property, his demeanor changed. But still inform me someone will be out to resolve. No one still has not come out to repair the damages and remove the tree. i have called *** and left several messages for him, also tired to call his supervisor Whitney Crabtree, she won't return my call.I still have this tree and a broken window and bent up fence for this company to repair.

I am the POA for my sister. She applied for housing in November . By Jan/Feb 2020, she was promised an apartment. The manager confirmed this. She applied for housing in Jeffersonville, IN. In January , the manager approved her for a two-bedroom move-in due to her medical equipment needs. A second application was hand-delivered, and the manager promised to call with a move-in date but did not. Messages were left over two weeks. It was confirmed she was approved and paperwork was at the corporate office. Over six weeks, the manager stated she couldn't find the application even though it was submitted twice and was previously confirmed to be at the corporate office. She promised a callback from corporate, which never came. I continued to leave messages. In April, the manager called, stating she still had housing for my sister but didn't remember the house number and would call back with the information, which she never did. I kept calling. In May, a new manager informed me the previous one no longer worked there. After explaining everything, she promised to call back after reviewing the file. She later stated she couldn't find the application, so I provided a third copy. After reviewing, she needed to speak with her manager. She called back, stating there were no openings. After discussing options, she said she would call her manager. She called back, stating her manager instructed to move my sister into temporary apartments and move her to a one or two-bedroom as soon as available. We were to meet the next morning for the key, but she again couldn't find my sister's file. I reminded her of the previous submissions and that it was at the corporate office. She promised to call corporate and check with others as my sister wasn't on the move-in or waitlist. I submitted a fourth application and was told the available apartment was in the basement, which was unsuitable due to flooding and my sister's medical issues. The manager then said my sister didn't have to take it and would be at the top of the waitlist for a better unit. She confirmed my sister would be the next to move in. We discussed my sister's Section 8 voucher, and the manager said it was accepted and it should be 6-8 weeks for housing availability, reiterating my sister was number one on their list. Three weeks later, the manager had no recollection of our agreements. She denied previous conversations and approvals from her manager. I asked for the manager's contact, called twice a day for a week, and finally received a call on September 3rd. The manager stated she never told the previous manager that my sister could be at the top of the list. With Labor Day approaching, she promised to research and call back the next week but did not. I've been leaving messages since. Today I confirmed with the operator that the manager still works there and messages go to her cell. I left a message for her and her manager, Jacob Gonzolis.