Wolfgang Puck Worldwide
Reviews and Complaints

I bought a mini tray for myself and spend extra money buying quality because I thought it would be something that would last me many years. After the first time of using it the coating came off along with the food that I baked and not only was the tray ruined at that point but the food had to be thrown out as well. Because it had no coating on it parts of the pan also ended up rusting after one wash. The pan is basically useless at this point and I never even got to enjoy it one time. I am not very happy with the product. If this is the best you can do I will never buy nor recommended again. I am a very very upset customer. I have tried numerous times to contact you by email and contact forms and no one to date has contacted me back.

Two skillets that came as part of a set have bubbling finish near the handles. The rest is in perfect condition and I have used only rubber spatulas on them. These are the only pieces that have a teflon-like coating.
Please replace or give comparable reimbursement. Because these were part of a set, I have no idea how to determine the value. Thank you.

I have a large cooking pot that has several cracks in the pots around the handles and now at the lip of the pot. In all I have more than 5 places where the pot is splitting or coming apart. The pot does slowly leak at one place but not at the others at this time. The cracks have gotten worse over time and more seem to continue to appear. The pot has never been dropped or damaged other than normal wear and tear from cooking with the pot. The pots is to the point that it is unusable due to the damage to the pot.

I purchased 2 sets of your spice mills one in the Red(509470) and one in the Copper (509470), from HSN on Dec 10, 2016 Great product, until one of the spice mills in the red stopped working. Contacted customer service which were not very polite they instructed of what i needed to do in order to get a replacement mill. I was not informed that it would take 6 to 10 weeks to receive the mill. It finally arrived just recently. During that time my other red mill has stopped working, the bottom will not come off in order for me to refill with the peppercorns. I opend the replacement mill that I just recently received filled it up, proceeded to put the top of the mill back, not only to discover the top will not go back on.
After looking at the product for several minutes, on the inside of the top of the mill it looks like this product is refurbished. So now I have 2 Red spice mills that are no longer in use. So now Im using my Copper Mills that I was saving, to use out side for my grill area when we have guest over. This is a huge inconvenience, and does not sit well with me . I have purchased-several of Wolf Gang Puck Products, all from HSN, Pots and Pans set, 13" open skillet, 7 Qt Oval Dutch Oven, Stainless Steel Kettle, 10oz Sea Salt & Peppercorn. The Spice Mills don't stand up to the Wolf Gang Puck Name.
It would be greatly appreciated if someone contacts me concerning this matter. I still have both of the defected red mills and would love to send these back to you, so that you can look into this matter further. I also would like to have replacement Mills sent to me in a timely fashion and not 6 to 10 weeks later.

I have been going to your 2570 Kalakaua Ave, Honolulu, HI 96815 location restaurant since it was opened.
I used to recommend your place to many people, but I do not anymore.
I would just like to let you be aware that the quality of this has gradually gone down over time.
I think someone needs to come and check on this .
Today had one more meal with a friend and it was really disappointing again .
Thank you for your time, aloha

When you were on HSN this last time, I bought your deep fryer. It worked great. I love it. But now after I finish cooking, the Hutton to cool oil & drain it won't work. I just threw the box away thinking all is great & I wouldn't need it. Is there something else to try? Please help. Not sure why the light does not come on. Does it have to be on certain temp? Worked fine the first few times. Not sure what happened

Two pans, while heated on the stove, blew off the silver caps that hold on the handle to the pan. There is no more to explain that would require the use of 350 characters in order to get attention and a response. Occurred on August 21st at 6 PM. Requesting a full refund. No, I don't have a purchase receipt. There are no more details other than when the caps blew off it sounded like a gunshot and scattered hot grease everywhere.

I bought this set 5 months ago at sams club in littleton Colorado and loved it at first but the two main big pans are horrible and those are the ones I need the most. Everything sticks to them, even bacon! I spent a lot of money for this set and expected this set to be amazing and last me awhile but I've only have had it 5 months and need to get another set already. I'm very disappointed.

We were in Mexico leaving on a morning flight back home to Canada, we decided to stop at Wolfgang pucks cafe at the airport for some breakfast, we ordered 2 bagels with cream cheese and coffees we waited 10 min then were served 2 burnt bagels with some parts cut off that were unedible with cream cheese containers on the side. The cream cheese was not even in the bagel you would think that when you pay 10.00 American for a bagel it would come ready and delicious to eat.
When we went back to complain there was no refunds and were not offered anything in its place.
We believe this is below standards and bringing down your name something should be done.

I used the pressure cooker for the first time as I unplugged the pressure cooker and open up the vent. The pressure cooker top flew off which was in the lock position and caused 2nd and third degree burns on both arms and stomach, with a shoulder injury. I went to the er and my primary doctor who schedule me to go to wound care. But looking at the lid it seems like the the rubber gasket came a loose.

I bought the Wolfgang pucks collection 18 pieces. When I purchased this collection. The only reason was the life time warranty. All if the stainless is Waring off. Coating is coming off every time that I wash them. How can I get this collection replaced. I'm afaird to use this collection. It could be hazardous to my family's health. Please response back to get this issue resolved. In hopes your company stands by its warranty.

I had a layover at the airport and sat in this restaurant for over 2 hours. The bar chairs are horribly uncomfortable and they have no back to lean back on! I would think with Wolfgang Puck's name on this restaurant there would be better quality furniture! On an positive note the butternut squash soup was excellent and Sonoma chardenay was good. Also my bartender Angela was excellent.

First I want to say that I will do business with HSN again. Until now, I have not had a problem with their products, returns or customer service. My complaint is that the Wolfgang Puck Stainless Steel pans stick. My reason for buying the set was because I was tired of the same old, stick to the bottom pots. I didn't want a non stick set again, because that coating eventually comes off in the food. Anyway, the 10" and the 8" omelet pans stick, terribly. Yes, I do use oil, but they stick nonetheless.

I should have known better when looking at the promotional video, because not once did it show how easy it was to remove food from the pan. Today, I will use the 11" Deep Sauteuse, a roasting pan. Hopefully, my experience will be better, because I will be cooking my dish in the oven. I don't think I will order any more Wolfgang Puck items.

Purchased Food Processor BFPR0015 in 2014 from HSN. The plastic on the inside of the lid broke and replacement parts are not available @ wpcookware.com. I didn't even realize that it had broken until I turned it back on to shred something else in the recipe. The appliances should last for years and parts should be available. I will rethink ordering his appliances in the future. By the way, his customer service department is not very helpful and I was on hold for 20 minutes before someone answered.

The handles AR cracking where the rivets are I wash these knifes by hand to prevent this from happening is there anything I can do to replace the knifes that are cracking because I do love these knifes and don't need to replace all of them please help me out if you can .Thank You in advance in this matter I have bought your stainless steel cookware also and I love them but the handles do get very hot but any cook has a towel in his hand to handle pans so I can deal with this

My mother was using a Wolfgang Puck skillet with the lid cooking on low heat. All of a sudden the lid exploded all over the kitchen. Luckily all the grand-kids were not running through the kitchen at the time like they are usually are. Apparently this is common for this product. My mother always washed the pots and lids by hand and never been in the dishwasher. Careful with this product very dangerous!.

I purchased a 25pc set of Wolfgang Puck (WP) cookware as a gift for my daughter-in-law in Dec. 2010. In Jan. 2012, she advised me that the non-stick on the crepe pan was peeling around the rivet. I took a picture of the pan and sent it to customer service of WP. I was advised that the pan would be replaced at no charge but I would need to pay the $12.95 in shipping. I received an order confirmation on 1/23/12 and then on 1/24/12 I received an email advising me this item was on back order. I HAVE NOW BEEN WAITING FOR OVER 3 MONTHS FOR THIS PAN. I find this to be totally unreasonable and the worst part is that the Wolfgang Puck service representatives don't seem too concerned that it has been over 3 months. I have been a big fan of WP products (I still think they are excellent products) but if this is an example of their customer service, I will think twice about ordering anything els

I purchased Wofgang Puck Stainless Steel Pots and Pans at Sam's Club. The Dutch oven Bolts are not Stainless Steel. Call Wofgand Puck, You are not suppose to put any liquid above the handles, that means it is a 1 quart cooking pan instead of a 5 quart.
They do not stand behind their products, these bolts are rusting off in the food. Will have to throw the pan out. Please do not purchase Wofgang products, do not stand behind their warranty.

Wolfgang Puck stainless steel cookware Sauce pan has warped on the bottom of the pan I called Customer Service because of the "lifetime Warranty" I was hoping maybe they would send me a new pan or something. They said sorry but you damaged the pan by cooking on too high of heat and stated that you can only cook on low to medium heat. They stated that was all you need to boil liquids. Classic "CUSTOMER NO SERVICE" Thanks for nothing ! Lifetime Warranty... HA you decide!