Wolfgang Puck Worldwide
Reviews and Complaints

I have a stainless steel tea kettle and I was pouring it into a cup yesterday. The handle snapped off and the pot fell off on my feet and the boiling water went all over my feet and burnt my one foot very bad. I screamed so loud in pain. The other foot isn't as bad. It's starting to blister now. I put cold compresses on my legs right away and burn spray cream because it was unbearable without it. My one angle is swallow with water in it. I couldn't walk because I was in so much pain or touch my legs or feet. Luckily my husband was home. I would like someone to get back to me to resolve this. I took pictures. Linda Rodriguez.

Where can I find a Wolfgang Puck Bistro collection stand up countertop stand mixer Mixer head locking lever.
Lever locking knob lever just broke do not know how to get it off the mixer. Have been looking for but cannot find replacement parts paid a lot of money for this mixer
I get no help from Wolfgang Puck Bistro collection customer service line

Brought $30 worth of this soup and opened 2 cans to eat. They claim the chicken is free range... well maybe a little too free (they must have ran away). The 2 cans I literally found 3 tiny cube pieces of chicken, absolutely ridiculous. I'm almost tempted to return the rest because I have a feeling the others are the same. Shame on this company. Will not be purchasing ANY Wolfgang products again.

Called may 2nd  thur about numbers again third time now mentioning it to 3 reps was told someone would call me 3rd May fri again nobody called back and I called again on the 10th recieved email stating replacement basket will be received within the week now it's the 23rd maya still nothing called in again and told same thing it will be sent out and should receive it within the week

Started in dec 2018 and now its may 2019
Base defective pic to show how bad it had worn in 10/15 uses sent pictures via email to show defective items

+1 800-275-8273 called 47 times

Always busy even display comes up Wolfgang puck tried for two months sent emails too

Old Basket non stick coating peeling off with green scrubbing sponge when washing

Basket handle broken on new one

Base screws on inside area water leaks out of new base filled it with water to soak left it on the counter when came back found a flooded counter and floor and heat also escapes from screws and the front gets really hot

Time selection display just wipes off with damp cloth or just by rubbing your finger on it
Same with temperature selector

I have complained about this matter a number of time now told if I want a box to ship it back I would have to pay international postage to send unit back I have several emails even stating on the 14th I would receive the basket shipping label within the week now two weeks later called in again and guess what again same reply will receive it in a week and after nearly 5 months still waiting for a complete working unit

Terrible service even told the rep i have 47 screen shots of how many times I have tried calling since dec 2018 and emails going back nearly 3 months

Customer I'd 895548

I used this pot for a long time. I put my 3 eggs into the water before it boils. As it was almost to boil, i took them out, and took the pot off the burner.
I tried to clean it after i ate, but egg was stuck to the bottom of my 7 1/2" - 8" pot worse than anything i've seen.
I soaked it 3 times with pure hot tap water with soap & scrubbed it with steel wool.
Then i twice used boiling water which finally worked.
I need a new pot.

I bought a pot from the Wolfgang Puck's Cafe Collection series 032006. It was the 2 quart saucepan with the glass lid. The stainless steal bottom fell off the pot. This should never have happened with normal use. I would like a new replacement pot. The glass cover is fine. I have called the number provided on the Wolfgang site and it is no longer in service. Thus I can not find a way get a replacement pot for this much needed saucepan. PLEASE HELP!

I can be contacted at
[protected]@gmail.com
or [protected]

Thank you.

The handle on one of my Wolfgang Puck pots is coming loose. When purchased I the product I was under the impression that the pots and pans had a lifetime warranty on their products. I was under the impression that a lifetime warranty meant that the pots and pans would be covered from definition as long as I owned the product. Turns out the "lifetime" warranty is only available for one year after the product is purchased! That doesn't sound like a lifetime warranty to me.

7" Chef's Knife (China) # 0311 - Blade manufactured with defective material. Approx. 3/4" from handle of the knife's on top edge, a 1/8" deep portion of the metal was separated. Upon a forward push of the knife into a piece of meat, the blade broke into two pieces, showing the 1/8" discoloration of the non-bounded metallic area which weakened the blade overall strength.

Sought after resolve... simply a replacement Wolfgang Puck 7" Chef's Knife as shown in a picture. The photo will also show the defective metal area.

Hello,
My Wolfgang Puck Oven keeps on tripping my GFI wall plug.
I even tried it over to another GFI plug in my house not on the same circuit breaker and it trips that GFI there too.
Today is December thirty-first and preparing a dinner party for my guest for New Years Eve. Couldn't of happen at a worst time.
A couple days ago we cooked a whole chicken in the oven without any problems.
We love this oven so I hope you can resolve this problem.

Regards
Charlie

I always buy gluten free Chicken with Wild Rice soups by Wolfgang Puck. However, the last time I bought it, the soup looked like "cream of chicken" but the label said Chicken with Wild Rice. I was afraid to eat it because it was really thick & I wasn't sure if it had been thickened with flour or what? I would like to be refunded or coupons for future purchases.
My name & address is:
Pam McLoughlin
3 Clydesdale Rd
Salem, NH 03079

Bought 18- piece Wolfgang Puck set of stainless steel cookware at Sam's Club in March 2017. I love the set, and I have no problem with the stainless steel pots and pans, but the gray enamel stick ware on the small and large frying pans is cracking off, and I am unable to use, because the enamel will get in the food. Is there any way to resolve this!

Hello, I purchased this set at Home Depot, the box said the stainless steel pans would not stick if seasoned properly, they all stick. Both of my non stick pans that came with my set are already peeling. I bought less then 1 year ago. I would like a replacement set that actually works as described. Please advise. Thank you
Jennifer Zandell [protected]

I had to fly to Seattle for the day. For days, I was looking forward to the chicken Caesar salad at Wolfgang Puck's at Seatac Airport. I arrived at dinner time and order and paid for the salad. When it arrived, the chicken was so thinly sliced and tasted so bad that I moved all of the chicken to the side of the plate and ate a little of the salad. The salad was not very tasty but I had to eat quick to make my flight. I was very disappointed and I don't intend to eat there again.

I paid $18 for food that couldn't be eaten.

I have the crock pot artisan enameled cast iron 7-quart oval dutch oven in sapphire blue. I received this as a gift from my daughter. It's been great, i've had it a couple of years and have taken great care of it. Imagine my surprise when a quarter-sized piece of glaze on the inside of my pan popped off while I was heating it on medium heat, with oil in it. The glaze also cracked on the inside of the pan. There was food in the pan and the glaze was sticking to the food. I'm glad I noticed it, or we would be ingesting the glaze. I am sending a picture of the inside of the pan. I would like a replacement of the dutch oven. Thank you

I ordered a set of WF cookware with Groupon at the end of March, 2018. I first used the 10-inch nonstick skillet last week, and the nonstick surface is flaking off.

Wolfgang Puck 17 Piece Stainless Steel Nonstick Cookware Set Silver Stainless Steel
Wolfgang Puck Stainless Steel Nonstick Cookware Set (16-Piece)
Purchased Mar 25, 2018

They will not exchange the item, because they have a 30-day return policy. However, this item is defective, was not misused, mishandled, etc., and I need it replaced.

Please see the Chat with Groupon below.

Logo
Chat Name: Linda Alton, Chat Ticket ID : 881528553708638723

Hi there,

Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.

Kind regards,

Lucero A.
—

Linda Alton, Jun 10, 10:22 AM CDT:
Linda Alton: Issue: Nonstick surface on one skillet is flaking off and it has only been used once.
Order #: 952002557
Deal concerned: gg-cm-wolfgang-puck-17-piece-stainless-steel-nonstick-cookware-set
LUCERO A: Thank you for contacting Groupon Customer Support. My name is Lucero, I'd be more than glad to help you today!
Linda Alton: Thank you.
Linda Alton: Hello?
LUCERO A: Hi Linda, would you mind elaborating on the issue more for me so that I'm able to assist you further?
Linda Alton: One of the skillets from the cookware set is defective. The nonstick surface is flaking off.
LUCERO A: Thank you for that information. Let me check the order and see how can I help you with this.
LUCERO A: Our chat volumes are unusually high today. We're sorry you had to wait in the queue for this long. Your patience is appreciated. I'll try my best to resolve the issue as soon as possible.
LUCERO A: I'm very sorry for the trouble. All Groupon Goods must be returned within 30 days of the shipment's arrival. For more details on the Groupon Goods return policy, please visit https://www.groupon.com/faq#faqs:content-104, or click the "See return policy" link in the Fine Print for this deal. Unfortunately, if it has been more than 30 days since you received the item, then returns will not be accepted. I apologize for the inconvenience.
Linda Alton: That is unacceptable. The pan was just used for the first time, and the surface is flaking off.
Linda Alton: The rest of the set is performing as expected.
Linda Alton: I need that pan replaced.
LUCERO A: I understand ma'am. But at this point, we're not able to offer replacements. I really want to help you ma'am, but we are outside return window and we are not able to accept a return.
Linda Alton: This defect is a health risk. I need to escalate this matter.
LUCERO A: I apologize Linda, this is not the experience we want you to have with this items. But I'm not able to take further actions with this issue.
Linda Alton: I understand the need for return policies, but I also understand the need for exceptions. This is a replacement of a defective item. I will pursue it further.

The blender cup has rusted on the bottom and I am unable to find a replacement cup. The cup does not dismantle for cleaning and I don't know where to get a replacement cup. I did find a site for Wolfgang Puck blender parts which were out of stock 3 months ago. I checked off to be notified when blender cup is in stock...still no word. At this point this is wasted time, energy, and money!

The set began to rust all most immediately. We wash them by hand and air dry. The rust appeared while they sit in the sink waiting to be washed. We have continued to use them and just scrub off the rust but this really shouldn't be happening; it should be covered under a warranty. Can someone please advise how to return them? The picture is just of a few pieces and I tried to add another picture that showed the Wolfgang Puck initial but it only let me post one picture.

A quarter-sized piece of glaze on the inside of my 12"cast iron braising pan popped off while I was heating it on medium heat, with oil in it.
There is a smaller spot where the glaze is cracked.
I am sending a picture of the inside of the pan.
I would like a replacement of the pan.
Thank You,
June Mize
500 Catfish Lane
Demorest, GA 30535
Email: [protected]@myemc.net

While waiting on our flight we went to this restaurant to grab a bite to eat and because there were no signs directing anyone to the appropriate place to order, we mistakenly ordered our pizza from the take-out register. Upon noticing this, we decided to go into the restaurant to sit down and eat our pizza. When we tried to explain to the waitress our mistake she presented us with an "eye roll" and then turned her back on us and walked away. The entire time we were trying to order our pizza, the cashier and another employee were talking to each other. Before walking in to the restaurant we tried to get the attention of one of two waitresses standing at the entrance so we could tell them what we had done. They also could not stop talking to each other long enough to even look at us, let alone ask us if we needed anything. My husband and I eat out a lot and have never been treated in such a rude manner by so many people in one place. I don't think I've ever seen anything like this before. Needless to say, we will never go back. It's a shame this restaurant does not have some kind of management on site to complain to.

Hi There
I'm writing to you sadly to complain about the customer service agent I had to deal with this morning. I called your [protected] number at 1115 on April 3. I was calling to find out if and where I could find a part to my hand blender that just disintegrated while I was using it making a smoothie. She was extremely rude and not helpful at all. She rambled on not letting me explain the part I needed. When I asked her to slow down so I could explain she put me on hold and left me. The model number is BIBC2050.Im surprised this material is not more durable since it is an immersion blender. I love this item but to be honest now that I've had to deal with customer service agent I'm hesitant to purchase anything again . My name is Jodi wylde [protected]