CB Money Transfer Services WorldRemit account shut down without notice

WorldRemit review: account shut down without notice 4

DmitryVan of CA

Apr 05, 2016 10:40 pm EDT

Verified customer

Featured review

My complaint is that instead of transferring the money worldremit just shut down my account without notice. The good news is that I also got a full refund ( I paid by virtual visa debit). True, I wasn't robbed, but I feel insulted. Like an idiot I was trying to write to their customer service, which requested my identification information, which I provided, after that there was no response. I tried calling them, but the waiting time was too long, I gave up. After that I tried to log in to my account - that's how I found out it was suspended. After that I wanted to complain to my bank who issued my visa - that't how I found out I got a refund. Just a simple notice would've saved me all the trouble. Felt like dealing with KGB or something.

4 comments

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Svend Ben

1 complaint

1 comments

Svend Ben of CA

Jun 28, 2016 1:48 pm EDT

Verified customer

You are not the only one.
They just closed my account too.
Totally rude and unprofessional behavior.

abraham dokemo

1 comments

abraham dokemo of ET

Jul 11, 2019 6:23 pm EDT

Verified customer

Replying to comment of Svend Ben

Forgive me sir
My account name Abraham Tamire
Account number [protected]
Bank name Commercial Bank of Ethiopia
Addis Ababa Ethiopia

Johannes Opperman

1 comments

Johannes Opperman of US

Oct 07, 2016 11:21 am EDT

I had a very similar experience. I regularly send money to the Dominican Republic to support some friends with their schooling/college and decided to try World Remit because they charge less fees than Western Union or Moneygram. I opened an account with World Remit and all my details were accepted and I made the first transfer which was completed without a hitch. However I did wonder why if the transaction was approved by my credit card (I received an email to this effect from my credit card company) I still had to wait for the final comfirmation from World Remit?
Then 2 weeks later I needed to send some help to another friend and completed all the details for this transfer which was once again approved without question by my credit card company and I received an email from WOrld Remit that they were finalizing the transaction. About 1 hour later I received an email to say that my account has been suspended. Very shocked at this message, I completed their "contact us" form with a copy of the email and my question "what was wrong"? I received an automated message with a case number and a message that my case was being reviewed.
2 days later I received a message from one of their "security officers - Julian" that my accounts details did not conform with their company policies and terms of agreement and as they have the right to refuse services to customers according to these policies, my account is cancelled and I cannot use their services. Also they could not divulge the reason because it would publicize their security procedures.
Well I was flabergasted and this after only 1 transaction of only Euro 60 which was completed correctly and without a hitch. I felt like a criminal who had just sent 1 million Euros using their services and violated dozens of currency laws.
If they do not want you to send money to more than one recipient then their software program should not give you the possibility of adding a new recipient and maybe they should check and verify your account/profile details before allowing you to do a transaction and clear any "bad points" up front.
Very bad Company and customer service.
And they want to be competition to Western Union - sorry but they have a long way to go. 😚😡😡😞

Edward Cave

1 complaint

3 comments

Edward Cave of US

Jun 08, 2019 11:37 am EDT

Replying to comment of Johannes Opperman

same here

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WorldRemit Contacts

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United Kingdom & Rest of the World

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WorldRemit emails

support@worldremit.com

100%
Confidence score: 100%

Support

dkelsall@worldremit.com

100%
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Support

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100%
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lgermanos@worldremit.com

98%
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Management

More emails

WorldRemit address

100 Hano Street, Suite #9, Boston, Massachusetts, 02134, United States

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Nov 19, 2024