CB Money Transfer Services WorldRemit disabled account

WorldRemit review: disabled account 5

Audrey Belle of US

Jun 08, 2018 7:28 am EDT

Featured review

hello ive been trying to contact your office here in Belgium and UK but none of them was responding.just to have clarification on this matter why my account is being disabled?.ive been using worldremit for so long.and today I just sent money to philippines and your office was successfully taken the amount of 3, 000.00 pesos in my bank account but immediately I received this notice stating my account was disabled.and why is that?.I lost enough load in my phone contacting your office so please
response and clarify this soon.thank you.
my case :[protected]

1. Dear E...

Thank you for using WorldRemit online money transfer.

Your transaction for PHP 3000.00 is being processed and a confirmation including the transaction number will be sent to you shortly.

Should you require any further assistance, please visit our FAQs here

Thank you for using WorldRemit.

Kind regards

2. Dear Mrs ...

Thank you for using WorldRemit

We regret to inform you that your account does not meet our approval criteria and we have therefore suspended your account in accordance with our terms and conditions. Unfortunately we will not be able to provide you with our services for the time being.

If you have any queries on this decision or anything else, please do not hesitate to contact customer support through our website.

Best Regards,

WorldRemit Customer Service

5 comments

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krgy

1 comments

krgy of US

May 18, 2019 4:50 pm EDT

My boyfriend tried sending me money from USA to Kenya through mobile money transfer but i didn't receive the money .
this was the first time using world remit.he checked the status and it said it's pending, after a few minutes the account was suspended.
what was the reason? and can we get the money refunded? kindly check transaction number [protected] . the money is really urgent and we need help!

Martin gregg

1 comments

Martin gregg of GB

May 30, 2019 11:19 am EDT

I just spent all day creating an account because my package was on hold and then asked me for another £400 to insure it I’ve paid it today the same day i opened the account and now I’ve been disabled from the account no notifications or anything they’ve told me I’ve to wait 7/10 days until I’ve got my payment back WOW

Albyfly69

1 comments

Albyfly69 of US

Sep 26, 2020 10:04 am EDT

Just signed up, transferred a small amount to a friend, they had NO problem taking the money from my account, then within a few hours, account disabled and transfer cancelled WITH NO RESON GIVEN, t
Called 5 times (kept getting hug up on) got a so called agent, she would not, could not tell me why and just kept referring me to their one web site for answers. I asked for a manager, NOPE, not gonna happen. This is a scam

Kgomotso Dibeela

New York, New York, US

1 comments

Kgomotso Dibeela of New York, New York, US

Dec 20, 2021 7:07 pm EST

Verified customer

Hi my name is Kgomotso Dibeela l want to know why my account is disabled

Talibah Platt

London, GB

1 comments

Talibah Platt of London, GB

Dec 28, 2021 12:35 pm EST

my account was disabled in the middle of making a transaction. i changed my password thinking it was my fault. however even after receiving an email acknowledging the change my account is still disabled.
the worst thing is there is no where on the website to take the problem. i called the uk office only to be told that i should go back to the FAQ on website that does not cover disabled account. i did not get a transaction number
because i did not get a chance to complete the transaction before it was disabled.

my transaction is urgent to help a sick relatives. please tell me how to activate my account again or do i just need to delete the account and forget about World Remit.
your urgent response.

Talibah Platt

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