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CB Online Shopping Vestiaire Collective Disappointing experience – no respect for customers and no refunds!
Vestiaire Collective

Vestiaire Collective review: Disappointing experience – no respect for customers and no refunds!

E
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1:38 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a Louis Vuitton crossbody bag, but instead of the bag I ordered, I received a wallet with some attachments added by the seller. The item they sent me was NOT what I paid for!

The biggest issue is that this wallet cannot be used as a bag—when I open it, everything inside falls out. It is clearly a wallet, not a crossbody bag, yet Vestiaire Collective refused to refund me, even after I explained the situation.

Instead of taking responsibility for their mistake, they violated my consumer rights and relisted the wallet on their platform, telling me that I will only get my money back if someone else buys it! This is completely unacceptable and unprofessional.

My ref is : [protected]

I do NOT recommend Vestiaire Collective—if you receive the wrong or misleading item, don’t expect a fair refund!

Recommendation: Avoid Vestiare Collective! They are just thieves!

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View all Vestiaire Collective reviews and complaints

  1. Vestiaire Collective Contacts

  2. Vestiaire Collective phone numbers
    +1 (855) 842-1822
    +1 (855) 842-1822
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    United States
    +33 176 494 848
    +33 176 494 848
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    12%
    Confidence score
    International
    +44 844 581 5554
    +44 844 581 5554
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    United Kingdom
    +358 942 450 126
    +358 942 450 126
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    Finland
    +33 970 253 737
    +33 970 253 737
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    45%
    Confidence score
    France
    +49 322 2109 1915
    +49 322 2109 1915
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    Germany
    +39 848 124 101
    +39 848 124 101
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    33%
    Confidence score
    Italy
    +34 902 882 124
    +34 902 882 124
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    Spain
    +46 852 500 640
    +46 852 500 640
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    100%
    Confidence score
    Sweden
    +34 971 57 65 24
    +34 971 57 65 24
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    More phone numbers
  3. Vestiaire Collective emails
  4. Vestiaire Collective address
    33 Boulevard du Général Martial Valin, Paris, 75015, France
  5. Vestiaire Collective social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 30, 2025
  7. View all Vestiaire Collective contacts
Vestiaire Collective Category
Vestiaire Collective is ranked 80 among 1606 companies in the Online Shopping category
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 The item was in terrible condition and impossible to return it
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