Wyndham Vacation Ownership
Reviews and Complaints

We were on vacation when we were approached about attending one of those information sessions regarding timeshares. We went but were not interested in buying into a lifelong obligation so we were offered a chance to buy a "Discovery Plan" (a two-year option to explore timeshare ownership without buying a timeshare). So far we've stayed at two resorts. Both were amazing — full-size condos with full-size kitchens. We had to attend another information session (which I agree run longer than they say) but the sales rep allowed us to return to our room and call him with our decision. We turned down the option mainly because most of their properties are all west of the Mississippi and we live east. I actually had to swap out a vacation to CA for on in SC and had no problem doing so we just had to do it a couple months ahead of time. I don't know why these timeshare companies don't do more Discovery Plans. They make more sense for middle-class families. They should also allow one-time upgrades which would allow families an opportunity to stay at a nicer property one time vice getting angry about paying for a timeshare and then struggling to use it because the sales rep sold the plan showing the elite options but wasn't up front about limited access for those purchasing fewer points. Maybe a family would like to take a once in a lifetime, special occasion elite vacation but cannot afford to pay for an elite status membership year after year until they pass. Just a thought.

I have been receiving calls from Wyndham that I initially thought were spam. Upon contacting the company, I was informed that there was an error with their system regarding automatic deductions from January to April 2023, resulting in a balance of $30.12. These calls began in December 2024.

It is surprising that nearly two years after the error occurred, I am being contacted about this amount, and I was informed that the late fees would be waived. I was unaware of the error until I started receiving what I believed were scam calls. When I called previously, a representative confirmed it was a scam and advised me not to worry, but the calls persisted, prompting me to call back.

I am frustrated with this situation. I own two deeds with Wyndham, and this experience has been disappointing. If anyone is interested in purchasing deeds in Bonnet Creek, Orlando, please let me know.

My husband and I went to Vegas and were approached by a lady just inside of Luxor. We had not even been on the ground and hour. This women promised us so many things and just an hour of our time. The next day we went to hear them out and it took over 3 hours. We had 4-5 salesmen in front of us pushing us into something we really did not want. The last guy was extremely rude and obnoxious to us when we final had to raise our voices. He was so rude that we did not end up getting any of the free S*** they has promised us to begin with, including our deposit! This is time from our vacation we will never get back! Highly disappointed in the industry!

On June 29, 2023 we attented a presentation, which we were convinced to do after booking a room at the Kingsgate that did not require it. We figured a 1.5-2 hr presentation wouldn't be a big deal and the properties in the area seemed nice.

The challenge was that me and my wife traveling with our 3 children, attending a presentation that if dragged out would not go so well. We were interested to hear the offering, and were offered a 7 night stay upon completion whether we accepted or not.

Well 1.5hr came and went, and that's only when they proposed an offer and it was very vague. At that point I was on borrowed time with 2 of my children who needed to go down for a nap. The issue is that my wife then had to go to the car, and we were told it wouldn't be an issue with completing the session and follow up questions since we decided it wouldn't be a good fit.

Due to the 3 or 4 additional stages of questioning etc, which drags out another 30-45 min my wife was in the car, and I was told we could not complete the review.

Needless to say, I tried reaching out to get that 7 night stay, and no response.

Nobody even followed up after the fact. I had even offered for the rep to come out to the car if there were questions for my wife, but they would not.

My take on this is not only are the sales reps inconsiderate of personal circumstances, i.e. my children who could not stay beyond the 2 hrs. And I was willing to stay but then not allowing me to complete the session to obtain the 7 night stay.

I'd also like to add, that there's nothing to do with children. I am baffled by the fact that they want families to attend altogether even with young children, and then have nothing for them to do. There was no play area for them, no games etc.

The tactics to add stress to matters to pressure vacationers into purchasing is beyond something I expected especially when your on a family vacation and trying to educate yourself on what options are out there.

I would like to be a member of this lawsuit against Wyndham . We bought a timeshare on 5/08/2019. We were traveling before our son had his operation at the Mayo Clinic in Phoenix Az. We kept telling them we had to go, we were not buying. Finally they convinced us to purchase. We were told the monthly maintenance fees rarely go up. They have gone up to 92. per month. We were under such pressure that our son was about to have major surgery, we finally agreed. We got the money out of our retirement to pay the loan off. We still have monthly maintenance fees.. Had we not been so stressed at the time regarding our son’s surgery at Mayo, I know we could have resisted. Now we want to get rid of it and that has been almost impossible, not what they promised. So, i went after them with a whole group of social justice activists behind me. My case was brilliantly led by Mr Phil Ward ( phone + [protected]) who escalated matters to the feds and kept demanding documents Wyndham couldn't provide so they paid me off and cancelled my contract.

I booked a 6 night stay, checked in on 3 December 2023, I was issued a room that smelled bad, cockroaches, no toilet paper and paint coming off the celling, as well as dirty doors and walls. The tv would not work, I called the deck and was told that the maintenance man was out and would be back soon, 2 1/2 hours later, I was told he was not coming. I called the office about the toilet paper and was told to walk to the office and get some.

The next day, I was called and asked if I was going check in, I informed the caller that I had checked in the night before.

I told the person about the issues, and I was offered to change rooms, I accepted, and I was given a new room, with all the same issues, including the tv that would not work, there was a guy in the office who came to my room and fixed it, that's the only issue corrected. 

This is the worse hotel I have ever stayed in and I am very disappointed in this experience, and can't wait until I can get out.

Very Very Poor

In February, I called to report to Wyndham that my mom passed away and to make payment on her timeshare account to keep it active for our family. The operator informed me to first submit death certificate to [protected]@wyn.com. As soon as I received the death certificate in March, I sent them on 3/14/2023.

When I called in April (multiple times) to check the status, the representatives would hang up or inform me that they could not access the account because I was not the owner. One representative finally informed me that she could check the status- It was acknowledged in May that they had received the documents but had not completed the transfer. THey would not even allow me to make payments to keep the account open. They then closed the account and didnt' even acknowledge the process that my mom's timeshare would be passed down to the kids to inherit (myself and my siblings). My mom has been a 30+ year investor and this is insane that the workers are so ignorant and that the company doesnt have a workflow for when owners are deceased and their children or executor of estate calls to assume the account and keep payments. It's been a vicious cycle of poor understanding and unsatsifactory results.

We’ve been Club Wyndham owners since 1999, but aren’t normally compelled to leave a resort review. I booked 3 suites to accommodate the family that traveled with us. We sought early check in for 2 suites. Daniel manned the front desk, was able to check us in early for 1 room and he completed the precheck for the 2 room. Daniel said that I would receive a text when the second room was ready. He was really great - thanks Daniel!

Before we got our bags into the first room, I received a call from the resort. The manager tried to schedule us for an owner’s update. I declined politely but she was pretty insistent. I continued to decline though she promised only 30 minutes for the presentation, a gift card and dining compensation. I thanked her for asking but refused to attend. About 20 minutes later, I was again called by the manager who increased the compensation offered for attendance to an owner’s meeting. Mind you, this is before I even received keys to my room. I again politely refused to attend and the manager never changed her sales pitch tactic nor did she lower her aggressive marketing tactic. We returned to the front desk to retrieve our keys during normal check in (4pm). Sadly, Daniel had departed for the day When I gave our name to the front desk, one of the staff rolled her eyes. She didn’t have a name tag on that identified her. We could only assume that she was the manager. I chose not to engage with her as other personnel were checking in.

In our room, there wasn’t any dish soap, the internet was non-existent and the normal toiletries were scarce. This was not at all typical of Wyndham. The room could use some refreshing but it was clean and the AC worked. We unpacked, walked the grounds and then left for dinner.

As we returned that night, we came upon another family EXITING our room. This was a single parent traveling with an elderly family member and 2 young children. Our room keys were negated. The front desk had assigned our room to another family. We then had to ask the other family to open OUR door so that we could call the front desk.

While apologetic, the front desk said that we were in the wrong room, but they would relocate the second family that showed up and new keys would be brought to us. I handed the room phone off to the second family so that they too could speak with the front desk. After 15 minutes of waiting, the second family repacked their vehicle and headed back to the front desk when no one showed up. We did receive new keys from a staff member within 30 minutes of our call and an apology. I asked if there was a manager available and was told that I would receive a call in the morning. That call never came. No acknowledgment from management of this major screw up at all. We were booked on the property for 5 days. Park passes, gift cards, personal property and identification were exposed to complete strangers.

Visible accounting is needed on the use of tennis courts by non-owners. Tennis academy classes dominated tennis court use during the entirety of our stay, increasing the number of non-patrons on the resort grounds and further limiting parking capacity.

First they charged me for a night I was not there. I asked they move the night so I could get my 3 days worth and they refused. This was a blessing from God because the room had bed bugs! I have never had this problem before at any Baymont by Wyndham. I am sickened...

I wish to have my money refunded. I stay at the Baymont by Wyndham all over the country. I am a corporate member. I travel 10 months out of the year and this was the worst experience I have had from Wyndham. For the amount of money per night this should never happen!

I have had a Club Wyndham timeshare for less than a year. Initial purchase Dec. 30, 2022. Went to Bonnet Creek for Labor Day weekend 2023. Was asked to do a survey to update information, became a complete mess with telling me what I had heard in my first meeting and that I knew I was going to need to update my contract. Complete lie. I have requested an exit, have paid in about $8000 towards my contract. They want to give me $511 if it is resold the first month, and depending on if later it will be additional added. All o want back is my initial down payment of $4700. They have lied, they are a complete scam. Not worth the hassle. Customer service is horrible if you do not want to continue to purchase more. It is not ownership. The two sales people in the second meeting completely unprofessional. Will never support Wyndham again.

I am writing to you in regard to a pretty bad experience I had, while attempting to check into your hotel on April 2nd. I’ll try to keep this as short as possible.

I tried to check in on April 2nd, for a hotel room with which I had previously pre booked and prepaid for. This was at your Wingate hotel in Athens, GA. I was immediately met with disrespect, by one of your employees, who goes by the name of Tiffany (who later identifies herself as a supervisor). I wasn’t able to fully answer her question (as to what I needed), when I was met with Tiffany’s attitude.

I was trying to explain to Tiffany that I had already reached out to the man at the front desk (earlier in the evening), which I was not able to get his name but I stated that he had an Indian accent and I let him know that I would not be able to check in until 6 or 7am. He advised me that it would be ok and that he would make “sure it was updated in the notes.”

Upon arrival Tiffany continued stating that she would need to “see if any rooms were available.” I asked her why the room would not be available if I had already made a reservation (which was prepaid). Everything stated by Tiffany from that point forward was very hateful and downright disrespectful to me.

In the end, Tiffany refused to provide me with the room that I had already paid for and she told me that since I “disrespected” her that she is refusing me the right to my room. I went ahead and left and immediately returned, asking her for a receipt that will show that everything was canceled and that I would be receiving my money back. She stated she “could not send me anything until after night audit.” Needless to say, I never received that.

I did get the last portion of the conversation, with her on an audio recording. However, I would advise that you pull up the cc footage on your surveillance system, to see the entire conversation between the two of us.

Finally, I want to end with how I am appalled at how employees (Tiffany) treats reward member customers. She had no issues with the customer whom she assisted before me or the customer after me; yet she took issue with me as soon as I attempted to answer her question (on what I needed). I ended up having to find another hotel to book (at a higher price, due to it being last minute) and my daughter and I had to sleep in my car (until we made it to the appointment we were there for); as check in, at the other hotel was not until that afternoon. I hope that you will take this matter serious.

Furthermore, I did ask Tiffany for her supervisors name and she was about to give it to me, when she quickly did an about face and stated that she “was the supervisor.” I had to ask over 4 times for her GM‘s name before she finally gave that name to me. I felt this needed to go up the chain even further (than her GM).

I am bringing this matter to you first, in hopes that it can be resolved amicably. I hope to hear back from you on this issue (within the next 7 days). If I don’t hear back from you, I’ll take that as you don’t want to resolve the matter.

Your Previous Customer,

Joy Morris

In 2015 we were not provided with the complete and accurate needed to make a knowledgeable business decision and purchase of points. On Aug 11, 2023 we found out that in 2015 the number of points needed to reach silver VIP status was 400K points. We were sold 126K points, only enough points to bring our account balance to 371K. We were not informed that the threshold was 400K points to reach silver VIP. Instead of offering us a 155K points package we were given bonus points to give us temporary VIP status for 2 years. We now believe this was done so that in future years they could approach us again to buy another large quantity of points in order to get to the VIP status. If we had been informed of the 400K threshold we would have purchased the 155K points needed to get to the 400K silver VIP status. Now we are facing several hurdles to get to the VIP status our points entitle us. We cannot be grandfathered into the 300K Bronze VIP status. We cannot buy a small quantity of points to get to 400K. And the silver VIP is now 500K points which is a significantly large investment. We were scammed in 2015 when Wyndham took over Shawnee resorts and started switching to points packages. They used unethical sales practices designed to over sell us points and prevent us from getting the benefits we deserve.

Additionally we have been subjected to the following:

• Try to sell us more points when we don't plan to use them so that we can rent the unit to earn money to apply to the maintenance fees

• They deceptively lure us into presentations stating it will only take 60 minutes, but always walk away for extended periods of time which cause us to stay multiple hours

Hi, on October 12th of 2018, I was vacationing in Vegas with my wife, I was approach by Windham time share recruits, they offer us, tickets for shows, $200 voucher for slots machines in specific Casino. that was tempting enough to go to their seminar, after 1.5 of video Question & answer, they brought us around the different packages, soon after they brought us to a room where they pitched their sale, after going back and forth for 7 hours, letting them know I could not afford it, the Manager came in persuade me with $120 a month deal as she called it. biggest mistake I ever done. now I been sued.

Before beginning the presentation, I asked and was told that I could use my 3 day/ 2 night stay in Wisconsin Dells. I was told this by 3 separate supervisors onsite. I explained that I was currently on a family vacation (that we take ever 10-15 years) and there was no way I could take another out of state vacation! Before I even signed up for the presentation I was assured that this would be taken care of!.. The presentation was to only be 45 minutes long, however it was over 2 1/2 hours. I tried to redeem my package. and was then told I could choose the locations I which I was told I could. Somehow I was given a SouthWest package and not the package that included Wisconsin Dells as I was told I would get. Now I have to wait another 72 hours or longer to see if I am able to obtain that and get it corrected.

We were silver VIP owners with 4 contracts. The 1st two contracts are under my husband and my names. In May 2014, Wyndham advised us to buy a 3rd contract in order for our daughters to be added to the account as owners. We were told Wyndham would change the membership to include 4 people and all 4 people would be able to use the points. However, the promise was not fulfilled.

In February 2018 we went on vacation to Las Vegas, and we brought up the issue, but it was never resolved. Instead, Wyndham said that we needed to buy another timeshare (sign a 4th contract) in order to upgrade to Silver VIP in order to have all 4 owners use the points. With all 4 contracts, the 4 owners have been using Wyndham without any issues for more than 5 years.

In early 2022, I have been going through the process of returning 1 contract back to Wyndham through the Certified Exit Limited Edition program. Per Wyndham’s Certified Exit Limited Edition program advisors, it was suggested to give the bi-annual points back first and it was stated that I would not be downgraded to Bronze VIP. I took their suggestion but the entire process lost me 168,000 points and VIP status. According to their advisors, we should have stayed at 336,000 points and be downgraded to Bronze VIP status. I have filed a complaint against this but there has been no action taken on their part. Because this process has been so difficult and we still do not have what we were promised, I have decided to give up the remaining 3 contracts at once. I have called Wyndham 5 times to confirm that the new contract would include all 4 members. In all 5 instances, Wyndham confirmed the inclusion of all 4 members but refused to send us any written confirmation of our conversations. A Wyndham Care Specialist has emailed me saying, “You will keep the same member number but will have a new contract number once the cancellation of the 3 contracts below have been cancelled out.”

We applied for the Certified Exit Limited Edition program in early February 2023 and it was approved on May 17. Wyndham only included 2 people in the membership. When we asked about this, they said it would take 3-5 days to make the changes. After 5 days, we emailed and called and were told it would take 5-7 days, after 7 days, it was 2 weeks, and after 2 weeks, it was another 10 days. Wyndham has still not added the other 2 members to the contract which has prolonged the completion of the new contract, and we have been paying the maintenance fee during this 2-month process.

I am now a diamond member with Wyndham. I gotta say, their customer service ain't the best. And don't even get me started on the quality control - it's just plain horrible! Most of their hotels and motels have hair in the tub and shower, roaches, and spiders. And if the room has a wood floor, you can bet your bottom dollar it ain't been mopped. On my last trip, all three of the hotels/motels I stayed at had a problem.

First, I stayed at the older La Quinta in Victoria, Texas, with doors opening to the outside. The room had hair in the tub, the floor wasn't clean, the TV reception was poor, and there was a live roach on the breakfast buffet! Yuck! The next motel, Super 8 in Weslaco, Texas, had hair in the tub, a roach, and the ice machine was out of order. Plus, there was an AC unit leaking water that could cause you to slip and fall on the cement walkway. They gave me a late checkout for 12:45, but the maid came and knocked on my door at 11:30! That's harassment, man! And the manager there had a bad attitude, too.

The next hotel, La Quinta McAllen Convention Center, had hair in the shower! And get this - La Quinta used to be pet-friendly before Wyndham owned it. Now they wanna charge $25 to $75 or more for pets. The La Quinta in Victoria even told me no pets allowed! If I had a dog, they wanted me to pay $50 for pet-friendly.

The trip before this, I stayed at five Wyndham properties, and four of them had major problems, with one having a minor issue. At the La Quinta in West Memphis, AR, they had the AC set on 73, and you couldn't raise it or lower it! Plus, the chair in the room was dirty. The next hotel, Days Inn Casey, IL, had a room that smelled of smoke, as did the hallway. I had them change my room, and even then, I could still smell it in another hallway. This was a minor issue, though.

The next hotel, Baymont Inn in Noblesville, Indiana, had hair in the shower, spiders, and gnats. And the manager was very rude! The next hotel, Baymont Inn Branson, MO, had hair in the shower and the carpet wasn't vacuumed very well. And the next hotel, Travelodge in McAlester, OK, had a roach in the room, and the door wouldn't lock from outside! You didn't even need a key! And a lot of their hotels have black mold!

All in all, I'm very dissatisfied with Wyndham. They need to step up their game when it comes to customer service and quality control.

Me and my partner made a reservation for a stay at the Ramada by Wyndham in Anchorage, Alaska starting on June 22, 2022. We specifically requested a handicapped accessible room and paid for it in advance. However, when we arrived, we were informed that all of the handicapped rooms had been sold out and that our assigned room would not be available until 11:30 pm that night. This was a major inconvenience for us, especially since we were traveling with a mobility scooter. The motel itself was quite old, having been built in the 1960s and remodeled in the 70s. The elevators and hallways were small and narrow, making it difficult for me to maneuver my scooter around.

We were initially put in a standard room on the second floor, but I immediately called the front desk to request a room on the first floor for the next morning. Unfortunately, this request was never fulfilled. According to ADA rules, if a reserved handicapped accessible room is not available, the motel is supposed to move you to another property where there is one, at their cost. However, Wyndham did not seem to be aware of this rule. When I asked about a move, I was told it was too late. By 11:30 pm, it probably was.

Overall, I was extremely disappointed with the lack of service and consideration shown by Wyndham Hotels and Resorts. The corporation seems to take pride in its sloppy and unclean rooms, as well as its employees' lack of consideration for guests. When I checked the reviews, I was not surprised to see that Wyndham had a star rating of only 1 out of 5, based on over 1,000 reviews. It seems that this is a common problem across all of their properties.

When I complained to corporate, I was referred to the general manager at the motel. Unfortunately, he had no authority to do anything about the situation. Corporate seems to be more interested in passing the buck than actually addressing the issues at hand. We paid almost $1400 for our stay, and the cost to move us to another motel in the area would have been about the same. Wyndham will be receiving an invitation to small claims court in Fresno in the near future.

Overall, I would not recommend staying at any of the Wyndham properties, given the problems we experienced. It's simply not worth the hassle and frustration.

This review is about Wyndham Hotels and Resorts, and let me tell you, it's not good. The whole timeshare thing is a scam, and the employees are all dressed up con artists. They prey on the elderly and people who don't have access to the internet. If you had the internet, you'd see reviews like this one - CLUB WYMDHAM IS A SCAM. DO NOT PURCHASE.

First of all, they claim to have hundreds of properties around the world, but that's just not true. They only have a few properties in minor cities, and it's hard to find availability. They buy cheap land in the middle of nowhere and build their scam centers.

Secondly, they won't give you your key until you agree to sit in on another meeting. And then they make you give them your credit card so that they take a $50 "deposit" that they won't refund you unless you show up at their meeting. And at the meeting, they threaten you and scare you and talk for HOURS. Even though they claim it'll only be for one hour. This already makes them liars.

Thirdly, there's a lack of transparency. During these meetings, they draw these weird little diagrams on pieces of paper to pretend to explain things. If you try to take a picture of it, they say you're not allowed to. Why would you not be allowed to take a picture of something you'll spend tens of thousands of dollars on?

Fourthly, they don't allow pets on any of their properties.

Fifthly, they prey on your lack of knowledge. They thrive on your confusion. They want you to be confused. That makes you better prey. Easier to con.

Sixthly, their hotels are old. They don't update their linens, and you can tell the bed sheets are 20 years old. They don't try because they know that people will go to their properties because you have to use your points.

Seventhly, there is no availability for the good hotels on good dates.

Eighthly, it's crazy how these people can look you dead in the eye, smile, and steal your money. How can they sleep at night?

There is so much more to say, but at the end of the day, Wyndham is a scam. Please do yourself a favor and SAY NO TO WYNDHAM.

This place is not safe! My husband and I booked a two-night stay at Wyndham Hotels and Resorts to visit my mom for Christmas. When we arrived, we realized that this place was not up to our standards, but it was too late for us to cancel as we had missed the 24-hour cancellation policy. We decided to stay for the night, but we were awoken twice during the night. The first time was by finches, yes birds, at 2am. I had to go out of my room and chase them down the corridor to go back to sleep. The second time was by a gentleman in the room next to us having a phone conversation outside his door at 3:30am.

The dangerous part happened when my husband left our room shortly before 5am to walk our dog. A man knocked on my door, and when I looked through the window, he had a food container in his hand like he was holding a pizza. I told him we did not order anything, but he just stared blankly at me. I opened the door and repeated myself, telling him to try next door, and quickly shut the door. When my husband came back, I told him about the man, and he looked scared for me. He stated that the guy had been wandering around the parking lot in a creepy way. Needless to say, my husband and I came down to check out by 7am as we did not feel safe.

We were told that we would be charged for the second night, even though we did not stay. We were even charged for our dog for that second night that we did not stay. Shame on you, Wyndham, for stealing from people. The desk lady was the only pleasant experience we had, and she was very kind to us. I am not a paralegal or attorney, but how does a refund policy that states "Cancel 24 hours prior to 4pm day of arrival to avoid a 1 Night charge plus tax" relate to being charged for two days automatically even if you feel unsafe here and refuse to subject yourself to another night of our poor and dangerous conditions?

If anyone wants to try to make this right, I can provide full documentation. Unfortunately, after doing business with Days Inn and their refusal to refund us for the night we did not spend, we also canceled a 4-day, 3-night stay offer that we had purchased. Unless Wyndham tries to make it right, we will not be staying at ANY Wyndham hotels after this.

This hotel is the worst I've ever stayed in. I don't care if it's not a 1-star hotel, it should be. The staff was terrible, they didn't care about anything. The hotel was dirty, except for the floors in the lobby and hallway, which were nice. The rooms were a mess and there were rodents in the ceiling. I don't know how Wyndham gave this guy a hotel to run. The staff was untrained and didn't care about anything. The breakfast was a joke, they gave me an old hard-boiled egg and a rotten apple. The carpet in the room was 60 years old. This place should be torn down and everyone should be fired.

I checked in on a Thursday afternoon. The lady behind the counter was talking to her boyfriend, husband, or side buddy. She ended up double billing me. I told her about it, but she was baffled. She said she would have someone from accounting call me. The next day, I asked two knuckleheads for a status update on the situation. The guy had no idea what I was talking about but said he took care of it. (he did not)

On Friday night, I spoke with "Billy". Billy is a woman or at least that's what she's selling. She told me how Wyndham just took over on the 1st of the year and how the system is new and mistakes happen. I said, "Yes, mistakes happen. You're right. However, I'm not concerned with your mistake, I'm concerned with the lack of follow-up and I'm concerned with the solution. I'll call you later today," she says. But she didn't call me back.

It took until Saturday afternoon for someone claiming to be the GM to call me. They said someone from accounting would call me on Monday morning. It's Tuesday, and I still haven't received a call. I paid over $700.00 for a 3-night stay in a 60-year-old dump disguised as a Wyndham hotel. It wasn't worth the original amount to stay there, and it wasn't worth a $1.00 to stay there.

So thanks Syed Abbas. Thank you for stealing my money and all the wasted time talking to people who couldn't care less. I'm very disappointed with Wyndham.

I recently had a reservation with Super 8 in Fort Worth for a business trip with my kids. I was in an 18 wheeler accident a week before, but I was still pushing to work for my family and survive. Unfortunately, I had an emergency and had to leave the room. When I spoke to the front desk clerk, she assured me that she and her manager would issue me a full refund. I didn't even have to ask, they offered, and I thought they were genuine. I planned to return to Super 8 because of this understanding.

However, I was wrong. I hadn't received my refund, so I called back to follow up. The front desk clerk assured me again that I would receive my full refund. I even reached out to Agoda, hoping they would take care of the matter for me. They said they would email Super 8, but they didn't get an answer in the email they sent me. While on hold, an Agoda representative told me that the front desk clerk said she would have to wait for a manager, which was a lie and a runaround.

I have been reaching out to the hotel almost every day, but the manager is never there. How can a business be run without the manager being ever there? At one point, they even stopped answering my calls. When I called from a new number, they answered, but I had to repeat myself again to a new front desk clerk. She said she would let her manager know to respond to the email from Agoda, but days have passed, and still, nothing has happened. No one is helping me get my refund as promised.

I have recorded the conversation with the front desk clerk, and I have submitted a dispute with my credit card company. However, I shouldn't have to go through all of this as a single mother to receive a refund that I was promised. We weren't at the hotel for even an hour, and I didn't even get a chance to enjoy my stay due to my uncle having Covid-19 in the hospital and passing away.

I would never recommend this hotel because the front desk clerk and manager don't keep their word and don't care about their customers enough to keep their word to continue to receive one's business. All I want is my refund as promised. Agoda keeps emailing me, and I respond, but I'm getting the runaround from both. I will never use this service again nor book a room at Super 8. I still haven't received my money or heard from either company. I'm most definitely getting the runaround and being completely ignored.