Menu
Login
Xbox 360 Complaint
I randomly got charged for Xbox Live today, I haven't had Xbox live for quite a while... My Xbox 360 also started doing the 3 red lights thing a while ago so I thought it was time to call in to get it repaired for free and to cancel Xbox Live. Little did I know that I would still be on the phone an hour and a half later...
First I called 1-800-4MYXBOX and had to go through one of those stupid voice menu things. I said Xbox Live and then it repeated all the choices again so then I said Xbox Live again. Then it went to the next menu where the choice I needed to say was "Cancel My Xbox Live Subscription". Then it repeated my choices 3 more times because it had no idea what I was saying. I then got an operator who asked what I wanted to do. I told him that I needed to cancel my Xbox Live. He asked for all my information like my name, address, last 4 #'s of my credit card, email address, phone number, gamer tag, and a handful of other stuff. Then he asked why I wanted to cancel it and I said because my Xbox 360 was flashing 3 red lights so there was no point in having Xbox Live. Then he said alright well then we need to get you to repair so I said nope, not until you cancel my Xbox Live. Then he hung up.
Then I called back again and went through all the menus where it had no idea what I was saying until I got to another operator who verified all that information all over again. I told her I needed to cancel my Xbox Live since my system was broken and she started to tell me how she would give me one month free of Xbox Live. I told her I didn't want that since my system was broken. Then she tried to get me to the repair department before canceling but I stopped her and got her to cancel it. I then asked her for a refund of my $8 for the Xbox Live that I wasn't going to use and she said no that she couldn't do that. So then I looked on their website and it said that you get the money refunded for the amount of days you don't use it so I told her that. Then she said well what website are you on so I told her and she went there. Then she read the same thing back to me and was like well we don't normally do this so I said yes you do, it says so right on your website so she told me she would make a special exception this time. Then she said she would transfer me to the repair department.
15 minutes later a person finally answered, then they asked what I could help them with so I said repairs. She then said alright I can transfer you over there so I asked why I hadn't already been transferred there. Then she said I am repairs... So I said no your not, you just said you were going to transfer me there. She said she could either help me or not, it was up to me. So then she asked the dumbest question I've ever been asked, she said why do you want to repair it? I was literally stunned, why would I want to repair it? So then I said ummm because it's broken. She then said well how did it break so I said it broke because you released a product that overheats itself. She then said well what have you done so far so I said everything that it says to online. Then she asked well tell me exactly what you've done so far so I said that I didn't remember. So then she said well you need to tell me so I googled xbox 360 lights and went to microsofts page about what to do. It said to unplug it and wait for 10 seconds so I said that. Then she said well what else so I said nothing, that's all it says to do on your website. She then told me she would send me a box in the mail to mail the xbox back, I asked her how long it would be till I got it back and she said 3-4 weeks. This is crazy, I hate Microsoft.
I have gone through the same thing... except a little worse. I just got back my "replacement." It is a year older than the xbox I sent in and when I hooked it up, it didn't work. Now they are having me send it back in and it's going to be another month to get another. So now I am without an xbox for a total of 2 months. They comped me a cheap ### game like that would make it better. I wish there was some other type of recourse. Let me know if anyone has a way.
Hi,
I purchased my xbox 18months ago and now shortly after the warranty ran out my xbox 360 just crashed. So did the whole unplug everything, leave for 10 seconds, reconnects everything, turn back on got as far as the xbox logo coming up then it froze. To speed the story I tried alternative AV cable, power pack tried with and without hard drive and/or disc, leaving it for a day and trying and basically the whole Shabam as advised by XBOX 360 customer support.
Phone them back up and was told that because my xbox 360 doesn't have the red ring of death I am not eligible for the extended 3 yr warranty and so at first would have to pay £60 to get my xbox repaired. Refused to pay don't see why I should be discriminated against just because the red ring doesn't show especially when its very clear that my xbox 360 is clearly not working. Second time I called I was advised by person that it would cost £55 again I refused. I informed them that the warranty doesn't exclude my statutory rights and under the sale and supply of goods act merchandise has to be of reasonable quality and I don't class paying £350 and the merchandise only lasting for 18mths as reasonable and requested a repair or replacement free of charge. Person couldn't authorize this so asked to speak to supervisor. 30 mins of being on hold and hung and tried again. Asked to speak directly to manager again had to explain whole situation again and was then put on hold for another 7 mins. 3rd attempt of trying after going through the whole story again I just said 'look we clearly ain't getting anywhere, can I have your supervisors name or managers name'. Was allowed to give names so asked to be put through to director. I was then asked why and so said 'Because I'm sure the director would like to know why his company is due to go through the Small Claims Court due to staff discriminating me because I don't have red ring of death, how do they know whether the problem with my machine is causing that fact that the red ring of death can't show, and also not complying with the sale and supply of goods act by giving a merchantable goods which does not comply with what they would describe as reasonable'. Again put on hold for another 5 mins. Talk about customer service which is extremely non existence. I have no resulted in talking to amazon which is where I purchased the product from and get a replacement through them.
I hate Microsoft xbox 360, I got the console and loved it until it packed up and decided to show me the three red lights! Why should we have to pay to get this fixed?!? Obviously it is not our fault as so many are breaking down! I had a play station 2 for years and not had a single problem and I don't know anybody that has! I think I will turn back and get a play station 3! Microsoft I thought you did yourself proud but you are a nightmare and a scam!
Ash.
I got my son a xbox360 4mnths ago the first day scratched a $100 game and now he's getting red rings it over heated MR microsoft is a ###en wanker.
Here's the chronology:
1/9/08 -
XBox freezes while starting Rock Band (approx. 5 min). Reset XBox and the game freezes again. This time I get a screen with foreign text and an E71 error code.
Reboot Xbox -freezes again.
Final reboot leads to 3 red rings of doom.
Place call to MS support. They have me go through typical tests - remove HD and cables. Power up again. Nothing.
MS support tells me a shipping label will be sent to me via e-mail within 24 hours. I'm told to email support if not received within that time frame.
1/10/08 -
No shipping received in my email.
Following instructions, I email tech support.
1/11/08 -
MS support emails me and is "sorry for the inconvenience". They are unable to help me because personal information cannot be divulged via email.
Call MS support again. They tell me that the "Don't contact via email" checkbox was marked off for this ticket request. I ask, "why would that be unchecked if the sole purpose of getting the shipping label and contacting support to be via email?" MS response: "I am sorry for your inconvenience".
I am issued a new request number and told that this will be expedited and a shipping label will be sent asap.
1/12/08 -
Still no email.
Called up MS support again. I get another "apologize for the inconvenience" from their rep. This time I am told that the previous ticket was submitted but that "their system sometimes has problems and is slow." Am told that the ticket should have been in an 'initiated' state instead of 'submitted'. The rep assures me that this is something that "he always checks unlike other reps...because it's only common sense". Feeling somewhat relieved, but mostly skeptical, I give him the benefit of the doubt. Received a few more "apologize for the inconvenience" sentiments to the point where my own [censored] is starting to smell better than this pile.
Rep assures me that this *new ticket* number is correct and that my request has been expedited [again]
1/13/08 -
3:00 PM
Apply the 'Towel Fix" for 20 min. Cross my fingers and voila, the Xbox 360 is back up. Have been playing Rock Band for a couple of hours.
10:00 PM
Surprise! No shipping label.
Call up MS support. Guess what? MS wants to "apologize for the inconvenience". This time it is escalated to a supervisor - oooh! After being on hold for 10 min. I am assured that my label will be in my Inbox, by end of day today (2 hrs. remaining). Oh yeah, I have a new ticket number, too.
So the saga continues. I forgot to mention that after going through the horrible voice menu and giving my name, number and other info, I am still asked for the same info by each rep. I ask "don'tyou have this entire history referenced with each ticket?"
"I apologize for the inconvenience"
1/14 -
Still no email from MS Support.
8:39 - Placed call to MS again. Still don't know why they can't reference my call history. I am told that I will be transfered to a supervisor in 35 min. (It is now 9:05). BTW, the hold music is VERY loud and annoying.
Have been trying to get xbox live online since christmas. Have called tech support over 20 times with
no results. The phone reps have all been very pleasant, however after being on the phone last night for
over five hours and getting absolutely nowhere I'm at my wits end. The reps kept saying it was a router
issue-so i've replaced the router twice. They told me to upgrade my firmware-done. They told me is was
my Internet provider-called them and it passed all diagnostic tests. The icmp will not pass. I've tried
every possible option to get it fixed. I've hired computer techs, had other xbox live users try to help, nothing. Does anyone have any suggestions other than strapping a live grenade to it?
Hi
Going through the same problems as everyone else sent the crap box in for the second time been gone now for 17 days no reply from xbox people .Now sent a letter to replace my box within 5 days .In New Zealand we have a consumer rights act and i think they have broken about three laws here, cant go in to too mush detail but will be taking them to a small claims court very shortly over there faliure to react to my problem.
Ok so last year i purchase my 360 console and within two days of buying it, the console freezes. I go back to the store i got it from and get a replacement xbox 360. About 4 days later viola same thing happens... what are the f*uking chances of getting another console that breaks in just a day or two...
so what I did next was take the console back to the store and they tell me "sorry we cant exchange your console, please call xbox 360 customer support" so the next day I call up MS support line on [protected]. I go through all the menus and I spent atleast 1 hour on hold waiting for a rep, then once i get a hold of one I am told to go through troubleshooting methods (I mean come on like pulling the plug out is going to do anything to help...if you ever have red rings it is a damn "HARDWARE FAILURE" thats something you wont be able to fix by turning the console off and on really.
So im issued a reference number and I am told that a box will be sent to my home (took over 2 weeks for it to arrive) pretty stupid. I pack my console up and off it goes...so a month and abit goes past and i finally recieve my console working with nooooo red rings or anything yay!...
well guess what exactly 6 months from that day my console had red rings, i put a game into the tray..what do I see, 1 red ring flashing in the bottom right quadrant!. Now thats what pissed me off is that I get my console repaired for a first time and now the same thing has happened (this happened only last week) and just today i have sent my console off AGAIN and Im going to have to wait another month or so. Who knows, when i get my console back my 360 will prob stop working again after 6 months.
I wonder when MS will sell some decent consoles...
OH and its not a good idea to place a towel on your console... as what many people have tried and done more damage than good because it can catch fire or really over heat... kinda like wrapping a heater/fan up in a towel.
oops that above comment i was suposed to click on "AGREE" lol
Has anyone else had to have their console repaired more than once or twice?
OMG! XBOX Customer Support SUX! They "Cancelled" my account back in January because the box had been "tampered" with...no one ever touched the console... then they had the nerve to charge my credit card in march for three months telling me that I ordered the subscription. They charged me again in April.
When I contacted customer service they said no one ever said that and the subscription was still active. Yet when you log on, they say the account has been terminated. I have contacted the Better Business Bureau to tell them about MS wonderful customer service reps
I'll stick with Playstation
Yeah Microsoft is mad ###ed. I called for a repair and they said they couldnt find my address to send the box to, so they said they would look it up and i have been waiting 4 months for a reply and now they just decided to send it by UPS...MADD ###ED, i am at the address so shouldnt it exist
I cancelled my XBox Live account today, and while I was on the phone I asked the (American) operator why it was that I could create an account online, add new credit cards, purchase points, change my contact info and do anything else except cancel.
He said it’s because if members could cancel their accounts via the internet “other people migh be able to falsely log in to your account (we call them hackers) and cancel your XBOX live account without your permission.”
I couldn’t help laughing at him. I said I know what a hacker is, and if Microsoft’s system is so insecure that they fear hackers might login in and cancel my account I’m glad i’m shutting it down, since it gives me no confidence at all in thier ability to securely protect my credit card and personal contact info, nor to safely process payments or other transactions online. I suggested that what he had offered me was the most flimsy excuse imaginable for a system blatantly designed to minimise cancellations by obscuring the process.
We agreed to disagree.
Now we’ll wait and see if the cancellation was actually successful or if they’ll just tap my credit card next week anyway when the renewal date rolls around…
I agree, Microsoft is lame!
My original console lasted about 8 months before I got a new one and now after another 9 months will not read media and turns off randomly
I called again and they said only the 3 red lights are covered for free...and I had to pay 100 bucks to get a new one.and when I refused to pay and asked for reasons why they would not stand behind their product I got the usual sorry sir B.S...and she even had the nerve to tell me that it sounds like the three red lights are probably going to happen and to call back when that happens.But it won't read any cds, if I can't use it how are the red lights going to happen!
I for one have had it with Microsoft and will be going to get a nice new PS3 (That will work for more than a few months)...If you want to get back at microsoft, just spread the word.Let anyone who is thinking about buying a system know that the 360 is a pile of CRAP and the support sucks!
I hope their next console flops!
I agree Microsoft is the lamest shjt ever.. i called in couple of times because my xbox 360 got the ring of death. i have called them approixately tenth times because they were having trouble mailing me my shipping box and the shipping label. i was so mad at them that i cursed at every single representative i spoken to. On my tenth call, they said i have to speak to the supervisor because my repair order is being handled by him. i really dont know what to do anymore.. what other problems do they have. i'm gonna have to call back microsoft next monday to talk to the supervisor otherwise this thing will never work out okay for me.. i am very fed up with MIcosoft and their support system.. they simply have too much flaws in their company.. this is really aggrevating me and frustating.. as i havnet played my xbox 360 for almost two months now!
Just traded my 4th 360 for a Ps3. :)
My son's 360 got the dreaded red ring death symbol about a month after going live. Of course we had to run right out and get another one. Same thing. After only 3 weeks of play the console mysterously won't connect. The Help Desk, which by the way is a big joke, can't help. After several hours of screaming into the phone because the background noise at the call center was so bad and in addition I could only understand every other word the tech said I was informed that the problem is my internet provider service. Curious that the system worked for several weeks. Every other kid we know has had the same or similar problems with "live" but apparently nothing can be done. We've all been duped. The only satisifaction is in adding to the list of complaints. Obviously nothing will be gained. Too bad we can't manufacture anything in this country or at least have the support center here so we could understand what's being said . The best suggestion I heard was ..take the unit to the top of your building and drop it on the concrete.
i think that the people that made the x box 3 60 cant do there job probally because if doesover heat in about a year so the 3 60 is really crap it is good to play online but we should be able to get a brand new 3 60 of the money back
Everything stated above is pretty much dead on as to my experiences with Microsoft Xbox 360 LACK OF CUSTOMER SERVICE.
I see more people swear at the X box than swear by them. This is good to know, because I'm about ready to buy a new system. To the person that started this thread, are you sure your account didn't get hacked? It happens all the time.
Microsoft Xbox is Dirty
I Hate Them with all my heart
I told Xbox live in march not to debit my credit card every month.
In April I bought me a 3 Month Xbox Live Card
In May Microsoft Desecides to Take $7.99 from my credit card account.
These No Good Scavengers need to be put out of business
Federal Complaints have already been filed
There Systems are no good
If you try to sell a Xbox 360 Elite to gamestop you will only get $30 for the whole system Because Microsoft Xbox is Trash RROD.
Everyone Please Burn that Xbox 360 and Get a PS3
At Least Sony are not Crooks
XBOX Customer Support Sux ASSS...Common Sense is not so common there
Xbox live went on auto renew by itself after I cancelled xbox live service well over a year now! I get an email of a purchase confirmation that I didn't authorize of 3 months xbox live service, meanwhile the credit card on file expired in 2007, they went ahead and charged it anyway. I tried calling and straightening this out and spoke to some nerd who told me I can't cancel and get my money back, he told me I had to file fraud charges to get it back. Can you believe that's what he recommended, to file fraud charges with my Discover Card cause their half ### system turned on auto renew! Make a long story short, the billings dept. nerd idiot didn't want to refund me the $19.99 + tax, then he got real loud and hung up on me. Microsoft is a joke, I bet they activate auto renew on dormant/cancelled accounts and pull things like this all the time to get subscription numbers up. Best thing to do is not give these thieves your credit card number and use prepaid cards to subscribe or buy service, otherwise expect surprises in your future. I know I'm not the only one this happens to, this is the 2nd time auto renew activated itself on a dormant xbox live account of mine. I called billing dept back and got some female from the Philippines who was more than happy to tell me I was still in a grace period and can get a full refund and all, and how to delete my credit card on file with them so I don't have any surprises, she also told me this happens quite often to people and it's best to go with a prepaid card than put a credit card on file.
i hope the son of ### go busted!
I doubt that I will ever re-activate Gold membership, which is a shame as I really enjoyed using it.
I tried to contact xBox about this last week, via email, so that correspondence would be in writing. Unfortunately their support won't discuss "account specific questions" via email. I was then left to discuss the matter with an EXTREMELY rude man who could barely speak the English language. I couldn't understand half of what he was saying, nor did he seem to "get" what I was saying. I gave up and hung up.
I had hoped to just renew my membership ON MY PAYDAYS as opposed to them just sucking money out of my checking account on a particular day of a particular month. Last month, I went overdrawn and they cost me $75.00 in late fees. I immediately DISABLED the automatic payment. My account has said that "automatic payment is DISABLED" and "would expire on X date" for an entire month now.
Imagine my surprise to log on to my account and see that they'd, yet again, automatically taken money out of my account, despite that the authorization for them to do so, aka "automatic renewal" was TURNED OFF - thereby they had no legal right to do so.
So, basically, they just charged me $8.65 cents for what? To cancel my account? If they JUST CHARGED IT then I should have an entire month of usage BEFORE it's canceled and returned to Silver membership. Afterall, when I initially signed up, they didn't wait a month to ENABLE my account, did they? It was immediate. I paid, therefore I got a month membership. Here, I've paid, only to be cancelled. They are the only company I have ever done business with in my entire life that expects a customer to PAY A FEE to CANCEL their account.
No wonder Microsoft and Bill Gates get such bad names. Horrible, horrible customer service. This was also a lot of nonsense to have to deal with when at home with the H1N1 swine flu sicker than hell.
11/04/2009
CHECKCARD 1103 MICROSO
FT *XBOX LIVE 800-4...
Check Card Cleared . Select this link to mark transaction as reconciled.
-$8.65
HEY MICROSOFT, are you going to to do something against the hackers in all the COD games? or you sold the program to hack to them. It is really disappointing to play COD MW2 and found out that 2 or 3 players out of 12 are hacking. DO SOMETHING!
I have had the 360 since june of 2005. In june 0f 2008 had the 3 red rings...barely made it in the 3 year warrenty. Sent it in, they fixed a few minor issues and sent it back. August of 2008 I was deployed until nov 2009, the xbox stayed in the US and was not played. Today I turn on the 360 and it has the 3 red rings. So after they "repaired" it, I got a total of 8 months of use.
I called and talked to several people(including supervisors) and spent 3 hours on the phone. The solution...spend 100 to send it in again. They said since its out of the 3 year warrenty and 1 year warrenty from the repair, this would be the only solution(or have a 400 piece of [censor] laying around).
This is a joke. I have had the old xbox for 8 years and has sat next to my 360 the whole time. I have never had any issues with the xbox, but the 360 breaks twice in half the amount of time. I put probably close to twice as much time on the xbox as well.
So now I can either spend the 100 to fix something the obviously is going to break in another 13 months(just outside of a new warrenty) or buy a whole new xbox for 200 or I guess eat the 4000 I invested already and switch to ps3.
Guess Im switching...
had the original x box on day of release, it went tits up 3 months later. not gonna bore you with the details but 6 times since it has been repaired inc twice on an elite.
purchased the new slim version and that has only lasted 21 days, thankfully the shop did an exchange, now have had my live subscription suspended for having the motto sucky sucky 20 dollars.
its a joke
never thought id say this but may have to get a ps3
oh the shame!
Xbox Live Customer Service learn how to handle customers you have [censor]ed out of their hard earned cash. When there is a problem that is your problem listen and make it right for your customers. Not everybody is out to get you. My complaint is legitimate but after an hour on the phone I am spent. Four levels of managerial customer service reps. [censor]! Who do you think you are the U.S. Government. I hope your entire infrastructure collapses before your very eyes without any notice. Go [censor] yourselves. Learn how to treat your customers and grow your business with dignity instead of pure greed.
Signed
One pissed of customer
... for real, you people are all a bunch of cry babies ! It's like this, [censor] happens ... If you get a crap xbox and are too ignorant or unqualified to handle it yourself, then oh well, you have to send it in. Now, let us consider that by chance your xbox is not the only xbox being sent in for repairs, you might have to wait a couple weeks for an available tech to either perform said repairs or completely replace the guts of your xbox, since you have most likely you tubed the towel fix and fried the CPU. I would suggest using this wait period to go outside and get some fresh air, maybe exercise a little. Also, believe it or not, Microsoft is ready and willing to pro-rate your account or offer you free MS Points for the inconvenience, all you have to do is ask ... As for the dummies that still can't figure out how to get their 360 to talk nicely with their router, it's real simple ... open web browser -->enter router ip address --> when router setup opens, find "dmz" settings and pick a random number for the last group ... this is now your xbox 360's ip address --> go to port forwarding --> using that same ip address and open ports 88 - 3074, both TCP and UDP, name that rule XBlive --> Save settings and close browser --> enter network config on xbox 360 and change settings to match what you just created --> manual config., enter same ip address as "dmz" --> for example: ip address - 192.168."2".15 / subnet - 255.255.255.0 / default gateway - 192.168."2".1 ... save settings --> primary DNS - 192.168."2".1 ... save settings --> FYI : The ip address, default gateway and primary DNS must have the same number for the 3rd group ... --> connect to xbox live and VOILA!
This is why I switched 2 Mac the have god costumer service and fast free shipping. And Apple's products aren't made out of cheap [censor] plastic(Like the xbox) Their made out of a solid block of aluminum.
microsoft and xbow live, all us gamers out there want our gamerscores to do something not look pretty we work hard for those and yet we get nothing we should be able to exchange our gamerscores for microsoft points
love, jake
My sons XBOX360 crashed after precisely when he downloaded an authorized MS upgrade... ! Have been on phone about 6 times over 3 weeks trying to excalate the issue to Customer Service, that it was not our fault...(He did as instructed) They say it was a coincidence...(Huh?)
Final response...I stated to Tier 3 support that they have corrupted the consoles randomly with MALWARE to generate revenue for King Bill...! I am going to research Playstation3 and sell off his 360 discs...2.14.11
I have had a terrible time with Microsoft.
Well my account got compromised so I cancelled the credit card but not in time. The guy who compromised the account spent over £100.00 on my card so I spent about 4 hours in total on the phone with Microsoft. They said they'd email me in up to 7 days with the results...it's been 4 months still nothing !
A charge of $27.08 appeared again (after it stopped in July) on my Visa account. It was a big, evil mistake that I agreed to my 9-year old grandson's pleading to get him a membership with X-live. I thought it was a one-time thing, but it kept on and I told my grandon's father (my son) if this was right. In the meantime he (my son) got him a full year membership. Why IS THE CHARGE APPEARING AGAIN ON MY VISA? I hate getting in touch with Msft Xbox live because, as the blog complaints above say, it's a great big hassle of "who's on first? Who is on first" numbers, passwords, yahoo ID (my son's), hidden codes. BILL GATES - will you do something about this?
In total frustration, I canceled my visa account, so X-live does not go on Live again and eat part of my small social security pension!