Xcel Energy
Reviews and Complaints

Xcel sent me an email stating that they were going to change my meter to a smart meter in about one month. Expecting to have them contact me, I waited but didn't hear from them at all! Then out of the clear blue I get an email stating that they changed my meter to a smart meter with no notice to me at all! I have two no trespassing signs on the front of my house and at the back on the fence where you enter for access to the meter! So they entered my property like a thief in the night, (UNANNOUNCED) took it upon themselves to change my meter, (NO DOOR TAG THAT THEY WERE THEIR) The only way I knew was that they sent me an email that they were there! Then when I contacted them they tried to fast talk me into believing that because they own the equipment that they have the right to enter my property! They jerked me around for almost a month, I fought them tooth and nail to get it removed! They stalled me, lied to me that they didn't have a meter like the one they removed! My gate is now locked 24/7 and if they enter my property without notifying me I will call the police and will prosecute them to the fullest extent of the law. They are a bunch of weasels and are trying to pass these smart meters off to save you money, so guess what they double your bill instead! All the consumers need to do a class action suit against these ripoffs!

I am a 1 person home and I have an ALL ELECTRIC 2023 brand new 1400 sq foot manufactured home on a slab in Wyoming, mn 55092. So, new insulation, windows, walls roof etc.
My furnace is Intertherm/Nortek E7 series 240v 53,000 BTU electric furnace without an AC unit installed. I have 4 60 breakers (240) on the furnace and 2 60, 2 30 (180) breakers in my electrical box.
After having my electrical bills from the first day of service being way to high for my situation I have have run the gauntlet…. I have….

Called the manufacturer of my home
Called the manufactured home dealer that sold me the home
Called the manufacturer of my furnace, water heater, appliances etc
Google’d, researched, utube and got professional advice and knowledge from everyone in the HVAC and electrical fields
I have posted on many websites and FB asking about people with All electric homes and what their sage has been

I have gotten the billing statements and usage info from all my neighbors
Had numerous phone calls to Excel as well as had them swap my meter
SOOOO after all of that I knew something was wrong and decieded to read my meter myself and do the math according to my meter and my billing statement and this is what I found
I have taken videos of the meter outside……dec thru april
It takes 1 minute to make 1 rotation with all the normal stuff on and in use.

It takes 1 rotation every 3 seconds when the furnace kicks on and the furnace runs for 5.5 minutes once an hour with my thermostat set at 70 when it has been 31 average degrees outside.
The Excel digital smart meter shows 7.2 watts per rotation which equals.0072 KWH per rotation (and my meter is stating 1 rotation per minute without the furnace) Soo…
Math of my homes average usage and cost per month WITHOUT Furnace ………. (according to my meter)

(1 rotation per minute).0072 KWH per min x’s 60 minutes =’s.432 KWH per hour then.432 x 24 hours =’s 10.368 KWH per day then x’s 30 days =’s 311.04 KWH per month @ $0.12 per KWH total monthly bill would be $37.32
Math of my homes average usage and cost per month WITH ONLY Furnace ………. (according to my meter)
(1 rotation per 3 second/20 rotations per minute) 5 minutes once an hour x’s 24 hours =’s 2 hours total running time per day (in winter).0072 KWH x’s 20 rotations =’s.144 KWH per minute x’s 120 minutes per day =’s 17.28 KWH then 17.28 x’s 30 days =’s 518.40 KWH per month @ $0.12 per KWH total monthly bill would be $62.21per month

THEN add them together for a total of 829.44 KWH per month x’s $.12 =’s $99.53 AVERAGE monthly bill (before taxes and fees of course)
But my bill consistently says im using between 3000 KWH and 5000 KWH per month
THIS IS ALL BASED ON THE VIDEOS AND METER READINGS and PICTURES I HAVE TAKEN!
On a minute, hour, day monthly basis but my bill NEVER matches what my meter is saying!

Puc letter dated 5/1/2019, said archival records were used from a 7/1999 third party owner file. Merged accounts no longer in state ro records and Dora.gov hacked since 3/20/2020. Looping lots of quitclaims and homeowners policies in error or omissions or conspiracy, it was media reported you settled. The attorneys fired themselves and diverted in COVID’s dictatorship.

Old lines in our neighborhood have not been fired up in 20+ years. Xcel came in and pushed they weight around and didn’t care that they were effecting numerous families. Yes we all fought hard, but again Xcel had control over us all. They went thru their “easement” that they didn’t give a [censored] about for 20+ years. They cut down our trees and caused chaos in our lives and yards. Now……. After saying that they would take care of us and said we would not hear, feel and/or that nothing would cause any health issues! Really? NOW NOTHING BUT noise -alot of noise and my family experiencing headaches every day! The noise is so loud that it makes no sense that they said we would not hear anything. My husband has hearing aides and can’t hear [censored] - but he can hear those lines without his aides!

The Xcel chiefs that made this stupid decision need to put their families to live under these lines. That won’t happen because they know what happens!

As I’ve been told - what comes around goes around - I hope you all get what you deserve!

Way to gouge everyone Xcel! Xcel says they don't set the pricing, the government does, and the government says it's Xcel gouging us...meanwhile they both are making money! My bill goes up every single month and my temp keeps coming down, not to mention I am gone from just before 8:00am to almost 6pm 5 days a week. You people are digusting, greedy scam artists. BTW...I THOUGHT MONOPOLIES WERE ILLEGAL! I SPOKE TO A REPRESENTATIVE THAT TOLD ME THEY'VE PUT IN A REQUEST THREE TIMES TO LOWER THE COST FOR THEIR CONSUMERS, AND IT'S BEEN DENIED

Our rates have increased from $45/mo to $150/mo. We have updated our windows, roofing, and heater, yet we have NOT seen any savings on our energy bill. Xcel has done a poor job in protecting USA natural gas interests from outside influences. USA gas rates should not be dependent or otherwise influenced by politics in other parts of the world. Xcel keeps wasting advertising on all they are doing as a company, but at the end of the day, it is doing a poor job domestically. Instead of needless advertising, lower your rates.

It's been about a month and i called several different times and get different answers about installing a meter. We did exactly what was needed. Installed updated box the guy that installed it called RPU ..RPU confirmed it and one of the representative says it's a go and set up account that was 8 days ago,and i called again today and that representative says that RPU hasn't given then anything. We live in Morton Texas 79346 . 207 NW 3rd

Please we have 2 yr old and a 3 yr old that wanna watch their cartoons. I don't know what else to do. Thank you Jose Hernandez acct number [protected]

Street Lights (2) have been out since last October. Notification of this seems to be ignored. Location is E32nd Parkway in the median between the Highline Canal and Windsor Drive, just east of Tower Road and near I-70. This is a busy business park with warehouses such as Amazon and others. Also there is Fire Department on Windsor Drive that uses this exit on 32nd to get out to Tower Road. These two overhead lights - both have two lights that shine on east and westbound streets. Formerly there were 4 lights out on this street but two were fixed last year in December. But two were not addressed. What the heck is going on here?

Xcel has absolutely jacked our prices --- we are now paying more than 2x what we were for the exact same period last year ---- this is absoultely insane and is not:

- based on market prices

- is unjust because of the monopoly they enjoy

- they are completely unresponsive to questions

- they are simply maximising profit/short term gain at the expense of their customers

Xcel energy provided electricity to my restaurant in Minnesota. Two months after the business closed, the electrical bill remained the same despite absence of operation and equipment. On top of that Xcel energy charged a random number of kilo watts - in my case 22 KW at the rate of $10.85 per KW; thus, adding $250 per month to my bill. Xcel energy called that "peak winter". When I called customer service to complaint a manager said "we didn't know the business was closed"! Xcel energy bills cunsomer 2-month late in order to avoid verification of meter reading, and to promolgate fraudulent billing

I have been calling them for 3 days, they have bad customer service. I have received a charge of 435 dollars, something that seems excessively high to me. We are only two people in the house and we work practically all day outside the home. I told them if they can come to change the meter and measure again and they did not solve anything for me. A person named Zac answered and told me that I have to pay the 435 dollars or they are going to cut my service. I'm desperate I don't know what to do. Could someone advise me what I can do?

I called a few weeks ago because our email changed. I was unable to sign in with the new email and it kept bringing me to the link account screen. I called and talked to someone and they told me they would start a ticket for this request. The issue is unresolved and I am still unable to sign into my account. I need this fixed so I am able to log in and pay my bill.

I just received my energy bill for December. The bill is $60 higher than the highest bill I’ve had on my home. I’ve lived in my home for 12 years. I was out of the country during the first week of December and in and out taking care of a friend who was hospitalized for the next two weeks. I only did laundry twice and the heat was set at 63* when I was gone, which was most of the time. I was never home at night and didn’t use lights or appliances for most of the time. How can the bill be over $60 higher then the bill I paid in November when I wasn’t home and electricity and gas usage were way down? I don’t believe the meter was read, I believe I was just given this higher bill to cover Xcel’s price increases.

I think it's criminal the way that Xcel "pancaked" price increases and now my bill has gone through the roof - close to 80% increase! I don't know how you can justify the financial burden you've put on those who are barely getting by in this Biden-caused inflationary period. You and so many other large corporations have no government control over this kind of price gouging - what I call OPPORTUNISTIC GREED. Sleep well!

I moved to a new apartment and Xcel has been billing me for my old apartment's electricity and refuses to refund me. I tried to reason with them to at least just cancel this month's bill because we are all aware now that this isn't MY power bill, but they refused. They claimed they have no way of knowing that it isn't my bill, even when I said I'd happily show them the paperwork saying when my lease ended. How am I liable for someone else's electricity? It has cost me hundreds of dollars.

I called the the "outage line" concerning a partial outage at our facility at 6:45 AM on 1/3/23. The High Power leg that feeds our building was not providing power. This happens almost every time we experience heavy rain or snow. Anyway, no one showed up to assist us on 1/3/2023. I had to pay my operators a full day wage(s) just to stand around hoping Xcel would show up. I made several calls to the "Outage Phone number" and they assured me that my issue has been reported. It is now 1/4/23 and still no power and no one from xcel has showed up or even called. I am now sending people home because of our dire situation. We are losing $10,000-$15,000/day due to your ignorance of our situation. My operators are now walking off the job due to nothing to do. If we lose these people to other companies, I will have to close our business due to the shortage of labor in our area.

I received the invoice at this service address: PB Braun 3521 West 103rd St Bloomington, MN [protected]. My account number is [protected]. The amount due was $35.75 by 12/02/2022. I paid that bill with my check #3182 for $36.00. That check could Not be processed for payment because the merchant Bradford Exchange Checks printed the WRONG account number on my check order. I was informed by TruStone Financial Credit Union about this matter. I then paid Xcel Energy with my TruStone Debit card for $37.50 on 11/30/2022. Xcel Energy charged me $15.00 which l saw on my current invoice with due date 01/06/2023. I made a few calls to billing/ customer's service to resolve this issue. I was told to seek funding from Bradford Exchange due to their mistake. They were also consulted but like Xcel, only finger pointing was the result. I lved in this home since August 23rd 1997. l have NOT missed any payments and have Not been late. I hoping by asking that this fee be Removed an credited to my account. With thoughtful consideration, F. Winston

I submitted for new service May 10th, 2022 (#[protected]). I was initially told to expect hook-up in 4-5 months. I was finally "tentatively" scheduled for installation on 12/20/22. When 12/20 came and went without hearing from the install crew, I reached out to the Xcel coordinator and got this reply:

"The calendar got updated and they had 12/20 as a tentative date. I guess a crew did not pick it up in time so it needed to be released again. There is a current tentative date of 1/20 with a tentative crew assigned but nothing locked in yet. I’ll let you know when there is a more locked in crew and date."

I need to get the project finished before February, so I reached out to the Builder's Service, and they gave me the Boulder manager's number (Keisha 303.245.2280). I've left 5-6 messages and gotten no reply from Keisha.

What I asked for and what I need is the following, please:

1) An account # for the new service so that the Solar PV installer can do the rebate paperwork for me.

2) A contact number for whoever the contractor is that didn’t pick up the work order last month so that I get a firm install date from them (barring weather related issues).

3) An e-mail for whoever at Xcel construction services is responsible for Boulder and responds to inquiries.

Thanks... Jonathon Warner 720.936.6600

I have called twice about receiving 3 months of electrical bill showing a $0.00 due balance. Sept, Nov and Dec 22 bills all show a zero dollar owed. When I looked at the Dec 22 Bill as it it seemed weird to have 3 consecutive months in late fall / early winter to have absolutely zero dollar electrical bill, there is this gem of a messed up billing due.

Actual Amp

Amount Due (Cantidad a pagar) $342.45 $0.00

I do not think that I don't owe that electrical billing, though as Xcel sent me a bill that states $0.00 due, That is how much I am willing to pay. It was suggested that I cancel my currrent amp, then I would get billed for the $342.45, then I could set up an amp again...! Well how about this, you sent me a $0.00 for three months and I paid those $0.00 bills for those three months. The mess up is on Xcel's billing dept and not me!

It was also suggested that the new meter they installed in March was the cause of the mess up. Even though the meter worked fine from April to August? Nice try. Even if it was the meter, that is, again, an Xcel issue!

I have full screen grabs and pdf billing statements for Sept - Dec 22 Xcel billing. So, if I contest this you will have to put one of you $600/hr lawyers on the case and you will have lost money in the hour over a $342. mistake on your part! Do you think that a local news investigator would like, as you customer service rep stated to me on the phone today, That "there are other customers who have had this issue too"?

Question is: HOW MANY OTHERS?

On Friday December 16, 2022, an Xcel Energy Technician came into my backyard to replace the meter. When they accessed the backyard the technician damaged my gate. The lower hinge to the gate was pulled away from the riser, leaving the gate dangling and dragging against the ground. The Xcel Technician also damaged the latch to the gate. A bolt from the bar used to latch the gate closed, was ripped away and lying on the ground. My Niece was home at the time. But rather than letting us know that they damaged the gate, the technician used a landscaping block to try to keep the fence from opening. I only noticed the damage today, 12/25/2022 when my dog didn't return to the back door after going out to use the bathroom.