xCover review: Travel insurance

I am on holiday currently & have been diagnosed with an ear infection & unable to fly home. I’ve been emailing xcover since last week & they said they would come back to me in 3 days & they haven’t. I’m stranded abroad, alone & really need their help to pay for extended accommodation. I have submitted my Hosptal report, flight details & still nobody has come back to me. The medical emergency line, just say they can’t help & to email xcover about the accommodation, but no reply, as female alone on holiday, & unwell this is not what I would expect

Samantha