XHose Pro Extreme
Reviews and Complaints

I buy this magic hose 22.5meters in april of this year, for 2 weeks ago i would used it and i saw the water springled it's "broken", i meen 'la couture' is broken or open
I buy this one in France and i don't know where i can ask about the waranty
Please help me

J'ai acheté un tuyau d'arrosage magic hose de 22.5 metres de long le 24/04/2018.
Il y a 2 semaines alors que je voulais l'utiliser l'eau c'est mise à couler par les coutures du tuyau qui ont toutes ou presque cédé.
Au bout de quelques mois d'utilisation le tuyau a les coutures qui se sont ouvertes par endroits
J'ai acheté ce produit en france dans un magasin auchan et ils m'ont demandé de me retourner vers vous pour une prise charge éventuelle
Pouvez-vous me dire ce que je peux faire?
Merci de me répondre sur mon adresse mail : d.[protected]@laposte.net

I am unsure whether I have come through to the correct site however have been searching for the official XH ose site in the UK to submit a complaint in an effort to resolve. I purchased an XHose via Amazzon fro BS Bargains in the UK. I bought it just before Christmas, I have taken extreme car eof it and yet it has sprung to nasty leaks and is no longer fit for purpose.
I am looking to get a replacement or refund as it is literally a few months old/ only used for 2 months at most.

Regards Carole Jeffery

I have a 8ft X-Hose the slray gun came apart now the water is coming out continuously from the hose. The Connecticut won't come off for the hose to be cut which is not ideal. I believe the products when working is actually extremely good however, i would have though that the cost that i paid for the product would have lasted a lot longer than it has. I would be extremely grateful if this issue can be fixed please.

Kind regards

Sophie Fellas

I called X-hose customer service in Canada to ask about my x-hose pro that started to leak in several places. The customer service agent had no interest in helping me because I didn't have my receipt. I asked him if there is a repair kit and he kept saying no, no, no, like I was interrupting him from something. Next he just hung up the phone on me, and that was just before I was about to place an order for a new x-hose with him!

I like their hoses but their customer service is disappointing in my experience. I won't be buying another x-hose.

I followed the instructions exactly as indicated, I unrolled my 75' hose from the source and placed my sprinkler at the proper lawn location to maximize my watering area, when I was ready I turned the water on at the source and the hose just started leaking everywhere, from no particular spot on the hose, just everywhere
I immediately shut the water off at the source and did a 'visual' check to try and determine what the possible problem was concerning this hose.
Seeing nothing noticeable I turned the water back on at the source but it still just kept leaking from everywhere?
I tried calling the 'customer' service number but was never given a proper
contact number or agent?
I would like my 75' Big Boss Xhose Pro Aluminum Item # 9922FEQ/9924FEQ replaced at no additional cost to me?

I bought the xhose pro because I thought it's gonna be a good quality, but after a while there were holes everywhere. Went to the store to exchange It, but it's been discontinued. I was advised to call the company, but there was no help what so ever. Because I don't have the receipt, they can't exchange it. No help at all. Now I'm stuck with a defective hose, by the way wasn't cheap in Canada..
Not gonna buy this product anymore.
You should treat you're costumers nicer...

I purchased 2 50' hoses, both when connected at the water source leak profusely and no water comes out of the nozzle end.
I would like to return these for replacements or full refund.
Very disappointed.

Ernie Grenier
9461 NW 18 Court
Plantation, Florida. 33322

[protected]@bellsouth.net
[protected]

Using my replacement XHose Pro for the second time. In the middle of the hose water was gushing out. This is the 3rd time this happens. In matter fact when I received this replacement...it didn't feel right. The hose was not smooth (it was crispy) and it was not in its original box. It came in a plastic bag and a brown box; not a XHose Pro box. The last time I had to return the damaged hose and pay postage plus pay S&H for you to send me this piece of garbage. I am requesting you replace this hose again w/o having to send this garbage back. Very disappointed with this product. I expect to get a replacement soon. Thank you. Maria/Carlos Hernandez 10812 Rockledge View Drive Riverview, Fl. [protected] [protected]@hotmail.com

I bought 3, 2 have already broken. They have not been left outside, each have been used once and have split on the ends. Good idea but a very expensive purchase for the amount of time they are used. I had the green ones and they lasted longer than the x hose. Be warned ..do not buy this product...unless you have money to throw away !

I purchased two 50' black pro hoses and loved it the first year, only had to use it about 4 or 5 times. Kept it drained and protected thru the winter. Got it out this spring to water my tomatoes and strawberries, and guess what it did? Sprouting a shooting leak that went 10 feet in the air and got me all soaked. Just looked like a pin ### hole, but wow! Then ignoring the first hole, I continued to use it for watering and behold, the whole friggin hose blew apart! Water everywhere! Now I have the second one on the outside faucet and we will see how long it lasts. This is the third flexible hose that I have bought and they all exploded! Never again, they are convenient, but do not last, no matter what you pay for them! Wish I could contact the company, but they don't appear to want to hear from me. Too bad, word of mouth can sure hurt a business and they will be hurting, believe me!

I purchased my two 50ft x hose pros on August 20, 2014, did not use them till this spring. During the winter I kept them in the garage in the original box. I was very happy having those light and expandable hoses one in the front and the other in the back yard. Two months after being using them just to water my plants, the one in my front yard just exploded, the blue tiny hose inside and the black fabric outside were tear off. Last week I called the company and very kindly they immediately offered to send a replacement. Unfortunately, this past Saturday, the other hose exploded too. Today I have received a shipping confirmation for the replacement of the first broken hose and just wandering how long will last? At the end of the day, I will have just one "temporary" hose for what I paid almost 70.00. Not a good solution really.

I purchased my two 50ft x hose pros at the end of last season, did not use them till this summer. During the winter I kept them in the garage in the original box. Took them out this summer connected them together to wash my car. 10 minutes in, Stopped the water flow to soap up the car, and there it was a split hose gushing water all over the place. The second hose broke a week ago. This one is gushing water from the brass/hose connection towards the nozzle. I don't know how this happened, my wife was using the hose the day before. When I found it I asked if she pulled on the hose to hard ? She said no it was leaking when she turned it on. I really don't know what happened to either hose, it was simple normal use of a hose. This I feel was a real waste of money !

I have a very large yard and was tired of winding up yards of regular hose. I liked the idea of lightweight expanding hose that would be easier to use and lug around. I bought 4 of the 75" lengths late in the fall and did not really have a chance to use before winter rolled in. I got them out the following spring and within a month 3 of the 4 had the inner hose split from the connector that holds all the layers together. The water in the outer layer just leaks the water through the covering material. I would never buy these again and would never recommend them to anyone. Good idea, awful product.

I purchased the hose last fall. It has been in the house all winter. I went to use it today (6/24/14) and it literally feel apart. Everything from where the hose connected to the water outlet port to the hose spray head. This is the worst 'garbage' that I received on the internet. And yes, it is nothing but garbage.

I supposedly picked the latest model that was manufactured. I did not want to get into this. But guess what, it happened anyway. If this one was like this I cannot imagine what the previous one would be like.

My suggestion for anyone that is looking to buy this is to get a way from the advertisement. It is nothing but a BIG LIE.

I will tell everyone that I can to save their money and get a typical garden hose.

I purchase 2 of the 50" hoses. The first 2 burst in the middle of the hose after just a few min. of use. I called and got replacements and within just a few min. the same thing happened. My water pressure is just under 26 PSI. This product is horrible. I called and demanded a full refund.

Hose exploded after second use. Was guarantee to replace hose but you had to pay return shipping $12.78 then pay to have a new one shipped of $8.95, I could buy a new hose for all I have had to do. My husband told me not to order it, should have listen. There is no contact number or customer service. I am not HAPPY at all. After finding what it cost to send it back I would just like to forget it. But can't find a number to tell them forget it.
Connie

I purhased 4 of these last year in hopes they would be better than the green ones I purchased. I got them out of the packages to use for the spring. lst one I used the hose split from the bottom (with the valve open) and just kept going. I cut off the water after it reached the middle. All 8 of my green hoses, I know different company burst at the connection. SUCH GOOD ADVERTISING, SUCH A BAD PRODUCT...I have 2 more of these to try. VEERY LEARY OF THIS PRODUCT. IT SAYS THEY CAN BE RETURNED BUT IN ALL THE LITERATURE THERE IS NO ADDRESS OR INFORMATION ON HOW TO RETURN THESE DEFECTIVE ITEMS. PLEASE REPLY

If You follow the instructions to the letter, You might make it past the 90 day warranty period. This is a Great concept but the fact that it was outsourced to China for it's manufacturing means that you can't depend on the Quality of the components, for instance, You are advised NEVER to Drink from this Hose, never leave it in the sunlight or with water in it after use or let it get punctured (Rose Bush got Moms) I'm Sorry but We'll have to stick with Our heavy, 10 year old, American Made Hoses that I bought from Wally World. They cost half as much and are covered by a Lifetime Warranty that only requires My cutting off the brass ends/fittings and mailing them to the Manufacturer which, by the way, I did for My Mother, Who's hose had been punctured on Her fence. Mom got a brand new hose 10 days later, delivered to Her House by the UPS Man. Mom really needed the lighter, easier to handle hose but it just wasn't worth the expense or Hassle.