Xoom
Reviews and Complaints

Ref: X72YT5J2 and a half a dozen more. XOOM keeps refusing to complete the money transfer I requested. The reasons given also keep changing. Their contact telephone is inoperative. I am copying typical messages from me appealing to their obfuscating behavior:
Hello XOOM
I find that XOOM keeps moving the goal posts.
XOOM asked me to send an email from the address I used to login to my account. I provided the address.
Not satisfied - XOOM shifts the requirement to the recipient's identity.
The recipient is a private individual, the recipient is not a company, nor a charitable organization nor a trust as alleged by XOOM.
The transaction is a person-to-person transaction - not a commercial transaction as claimed by XOOM.
The name of the recipient, his residential address, telephone number and email address is that of a private individual.
If XOOM claims the recipient is otherwise, or that the transaction is commercial, I would kindly request XOOM to provide evidence.
XOOM's behavior is highly unprofessional and inconsistent with business practices of a commercial organization.
I am looking forward to a clarification of the issues I have disputed.
Please resolve this non-issue and complete the transaction.
Regards
M Karim
This mysterious message from XOOM
After reviewing your recent transaction X9KYX4G5, we were unable to process it because it didn't meet compliance requirements. You won't be charged for this transaction.
Here is another:
After reviewing your recent transaction XSVRE3CM, we were unable to process it because it didn't meet compliance requirements. You won't be charged for this transaction.
There are a dozen such messages that make no sense.

I would appreciate a resolution.
I suspect that XOOM has an issue with y name perhaps? If so please be up front and let me know.

I have a 941.99 charge to my debit card and xoom is listed as the culprit on my online CNB account. I've wire thru paypal money to my daughter but never this much! This seems to be an inside job at Xoom. I've alerted my back to this fraud and hopefully they catch the thieves! They are connected to palpal. I've ordered a used monitor from ebay and they refunded my money because they found it to be fraud and I used my paypal account to purchase. This may be connected to the $941.99 fraudulent charge.

I sent a cash pick in the amount of $100 on december 10, 2019 via credit card.it was supposed to have been a cash pick up which is normally available within minutes.recipient was not able to get funds so i called xoom customer service which to my surprise is in the Philippines..The lady told me the money would only be available on december 16, 2019 which was a major inconvenience..When i asked her why..she kept saying she dont know..when i asked to cancel the transaction she is saying there is nothing there to cancel.If Xoom wants their business to grow they seriously need to get some CSR reps that know how to be the friendly expert and resolve the customers problem.I DONT KNOW is not acceptable as well as the reps dont take ownership and there is simply no empathy and they are all monotonous and sounds scripted and its just frustrating

Hello
customer sent payment to our company woori bank account .
It has been 20 days and still we didn't get any payment.
Please check where is the money?
Nobody is giving us a response. I will provide receipt i got from our customer.
It is a serious problem since we already shipped the order and trusted your payment system. However we cannot even get any custom support. the customer is not answering her emails or phone calls.
We will have to do everything legally and will contact police if you don't send us the payment.
We give you time till Monday.
my email is : [protected]@vianacare.com

I have made a transaction threw Xoom and there was nothing on the website implying that I need to verify my identity or I won't be able to send the money, for that I have sent the money and was expecting it to be received in a short notice as in word remit or western union or PayPal .. but I was surprised of receiving an email asking me to verify my identity which I have done yesterday and I have called your customer services but it keeps hanging up even after 5 calls so I know for sure that that's a saved msg and I was not even speaking to a normal person .

The purpose of sending the money is an urgent and a critical health matter so I was expecting the money to be transferred today after I have sent the need documentation to verify my identity but no amount of money was wired.
It's literally a matter of death or life for that I kindly request to make the procedure a bit faster so that I can wire the money.

XOOM is a SCAM and FRAUD company . Never TRUST them with your hard earned money. I tried to transfer a high value transaction through them as I needed it urgently to settle a property related transaction. They took my money in a day! And after all verification documents were sent to them bank statement, DL, paystub multiple calls for verification from different people in XOOM. They said all is fine and money will get credited in 4 hours. It has been more then 36 hours and no news. When I call their customer service all they say is technical issue, partner in india is not bale to deposit. They dont even reveal who the partner is. I initiated high value transactions at the same time with money2india and Remitly not only did they deliver on their promise but they bet my expectation keeping in mind it was a holiday season. I am struggling so hard right now to somehow arrange for funds in my country because it is related to a property and I issued payment authorizations based on the claims that XooM has. The customer service supervisor told me I can stay on the clal for however long I wanted and she does not have anyone else in the company that can talk to me to find a solution. She actually put my call onhold! Worse she cancelled my transaction without my authorization. I looked up linkedin for the employees of this company take a look they are all a bunch of Mexicans. They cannot declare their correspondent bank names. Money2india does. They transferred a huge sum in a day and I had no issues at all. XOOM IS A FRAUD company. I am sure they will make me run around a lot to give me my money back. I am so nervous as I trusted them with my life savings and they are playing with it for the last 7 days to make profits for themselves through exchange rate fluctuations. XEE65KG4 that is the number. They have no technical problem as I had my friend send a smaller amount to test and it worked just fine. They are playing with my money.I hope they get paid back in the very same coin when they are desperately in need. XOOM management tell your customer service department it is because of consumers like us that they get paid a salary to feed their family. When you hurt us it is only a matter of time it will hurt you too. It holds good for you too.

Sad to write a bad review. I have been with Xoom for 6 years and it has been a great service provider. In the last few years, Xoom never offered a competitive conversion rate (USR to INR in my case) and I was using it just for the fast deposit times. Recently I made a close to $7k transfer and they have put it on hold for verification. I gave a call and answered all the questions patiently and the customer care representative said that all good and I will receive my money. Surprisingly after a few days, my transaction was canceled. I gave another call and re-verified and they said all good but you need to place another transaction. But now the conversion rate is bad and I will be losing money. The customer representative said they can't do anything. This is not so expected from a company of 60 Billion dollars new worth. A company's service is best evaluated when something didn't go well, not when things are all good. This incident broke my heart and my trust. I won't be placing another transaction with Xoom

I am a long time PayPal customer and I was using this Xoom to send money to my Fiancée in the Philippines. I sent a $100 to see how long it took and everything was fine. I increased the amount to $1200 and received an email to call customer service. They then grilled me by asking a lot of personal questions about the purpose of the transfer. I understand about fraud but at the same time Xoom should only ask question to determine identity. The next day I received an email without explanation refusing the transaction and closing my Xoom account. In the email they virtually accused me or the recipient of fraud. Xoom needs to review their verification process I will never use them or PayPal again. This is wrong on so many levels.

Wanted to transfer money to Hungary ($190). My transfer was put on hold due to "verification" of my identity. After a lengthy phone call with Xoom's customer service asking intrusive questions ("what the money will be used for") and after answering all the usual questions, addresses, etc. I was told to send them via email a copy of either of my passport or drivers license (!) AND my bank statement (!)...After being a victim of stolen identity, I did not feel comfortable submitting such info via open unsecured email. Offered them to give the number of my drivers license over the phone so they can verify my identity but they insisted on a physical copy (plus bank account). It appears that this is a shady company so I would advise people DO NOT TO USE XOOM!. There are alternatives that are more secure and reliable...

I transferred a money with xoom.com from US to canada, I didnt received any updates on the transaction, upon checking I was able to found out that the transaction was complete but there is no funds been credited to my recipients account.
I reached out customer service and they asked to provide more details, I provided them the bank copy of my recipients and my details where it clearly shows amount is deducted from my account whereas not been received my recipient.

Upon further followups I sent plenty of emails and call but no now respond and Its been about a week I lost my money, but I am not able to get any satisfactory response from xoom. every time I hear back from them is we are investigating the issue I am not sure what they are investigating after providing all the details which clearly mention about everything.

Kind of absolutely unsafe. I used them for making payments to stores in different countries. Amounts were never huge, 50-100 dollars usually. A month ago they charged me a huge amount to the store I transferred recently. 2000 dollars. Two thousand dollars, folks!
Why? Because their system was down and my money was charged due to their stupid mistake. The person who got my money refused to send it back to me. Will Xoom take responsibility for that?

I called 20 times and they hold me many times, cancelled transactions in 1 minute and person was very rude, will not use your service any more and I will not tell my friends to use either.

I am a old lady and I never saw an American Company act in this manner for anything.

Xoom asked me for all my documents and personal information I don't know he could use against me or a scam.

Xoom.com processes a cellphone recharge as a cash advance, (instead of a service purchase), creating a cash advance charge with the credit card used for the transaction. Before trying the service for the first time, I phoned Xoom.com customer service department to confirm the transaction will NOT be processed as a cash advance and I was assured it will not. However, that was not the case and my credit card charged me $10.00 since Xoom.com processed the transaction as a cash advance. I called their customer service department again and explained what the previous agent told me before completing the transaction and was told there was nothing they could do. I phoned my credit card and opened a dispute and they will investigate. Xoom.com blamed my credit card company for the cash advance charge, while my credit card company explained they only process the transaction the way Xoom.com charges it. So for a $6.00 cellphone recharge, they also charged me .99 plus the $10.00 "cash advance" fee. It will be the first and last time I deal with Xoom.com. They give you misinformation and then say they can't do anything about it. Shame on Xoom.com, steer away from this company.

Xoom cancelled my transaction due to not meeting their regulatory and compliance policies. They didn’t even informed me via email or text message about the cancellation. They even cut the money from my checking account and then they kept with them for 5 days to return. I called Customer Care about my refund, they keep on saying its bank polices restricting them to refund. ... They don't transfer as they advertise 4 banking hours, nowadays they were taking 4 business days to transfer. If we call them they will tell that they my bank is not clearing the funds. But XOOM will take money next day itself but it takes another 3-4 days to transfer money. They take money from us and keep with them for 3-4 days and do rotate the money for their own gains. I better say call them “WORST PLACE TO TRANSFER” rather than fastest money transfer service. NEVER NEVER USE XOOM! It’s like SCAM and CHIT FUND Company.

They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be involved in an electronic transfer. Even if they were, checks generally clear in much less time than that. I have transferred funds to my broker and that only takes a maximum of two days and it can be expedited to much less. When I complained originally they said they could help and ran through a lengthy interrogation about personal things. Then they said it would be faster than originally promised and when I tracked it they cut off one day which was added back on once they had my money. My credit rating is 827. 860 is the highest possible. One of my calls I was having trouble understanding the agent. I explained that my phone is not great, and her accent makes it difficult to understand. If she would please just slow down a little bit we could get through it. She enunciated one sentence then sped right back up. I interrupted her loudly asking her to go more slowly and she hung up on me. This is a terrible company doing a terrible job and PayPal needs to take immediate action to fix it. I don't have ten days to see how this turns out. I will post and complain to PayPal and anyone else who will listen including the Attorney General of Washington state where I live.

They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be involved in an electronic transfer. Even if they were, checks generally clear in much less time than that. I have transferred funds to my broker and that only takes a maximum of two days and it can be expedited to much less. Here is another version of their explanation:

Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified, debited, and payment is being credited to Xoom. Normally, this process takes up to four (4) business days. You may contact Customer Service at [protected] if you have any questions.

When I complained originally they said they could help and ran me through a lengthy interrogation about personal things. Then they said it would be faster than originally promised and when I tracked it they cut off one day which was added back on once they had my money. My credit rating is 827. 860 is the highest possible. The money was there, they got it. Who is it they don't trust enough once they have the money? My credit union? Me? One of my calls I was having trouble understanding the agent. I explained that my phone is not great, and her accent makes it difficult to understand. If she would please just slow down a little bit we could get through it. She enunciated one sentence then sped right back up. I interrupted her loudly asking her to go more slowly and she hung up on me. This is a terrible company doing a terrible job and PayPal needs to take immediate action to fix it. I don't have ten days to see how this turns out. I will post and complain to PayPal and anyone else who will listen including the Attorney General of Washington state where I live.
This process began on 4/13/16. I am reluctant to include the tracking code publicly. The company already has this letter with all the contact information and tracking number.

They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be involved in an electronic transfer. Even if they were, checks generally clear in much less time than that. I have transferred funds to my broker and that only takes a maximum of two days and it can be expedited to much less. When I complained originally they said they could help and ran through a lengthy interrogation about personal things. Then they said it would be faster than originally promised and when I tracked it they cut off one day which was added back on once they had my money. My credit rating is 827. 860 is the highest possible. One of my calls I was having trouble understanding the agent. I explained that my phone is not great, and her accent makes it difficult to understand. If she would please just slow down a little bit we could get through it. She enunciated one sentence then sped right back up. I interrupted her loudly asking her to go more slowly and she hung up on me. This is a terrible company doing a terrible job and PayPal needs to take immediate action to fix it. I don't have ten days to see how this turns out. I will post and complain to PayPal and anyone else who will listen including the Attorney General of Washington state where I live.

They advertise cash transfers in 15 minutes. The money has been taken from my account electronically - no check, no credit card, no debit card. But they say it will take them an additional 1 to 4 days to "process your payment." They referred to the ACH but I don't see how the ACH would be involved in an electronic transfer. Even if they were, checks generally clear in much less time than that. I have transferred funds to my broker and that only takes a maximum of two days and it can be expedited to much less. Here is another version of their explanation:

Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified, debited, and payment is being credited to Xoom. Normally, this process takes up to four (4) business days. You may contact Customer Service at [protected] if you have any questions.

When I complained originally they said they could help and ran me through a lengthy interrogation about personal things. Then they said it would be faster than originally promised and when I tracked it they cut off one day which was added back on once they had my money. My credit rating is 827. 860 is the highest possible. The money was there, they got it. Who is it they don't trust enough once they have the money? My credit union? Me? One of my calls I was having trouble understanding the agent. I explained that my phone is not great, and her accent makes it difficult to understand. If she would please just slow down a little bit we could get through it. She enunciated one sentence then sped right back up. I interrupted her loudly asking her to go more slowly and she hung up on me. This is a terrible company doing a terrible job and PayPal needs to take immediate action to fix it. I don't have ten days to see how this turns out. I will post and complain to PayPal and anyone else who will listen including the Attorney General of Washington state where I live.

I just checked my bank account & $184.99 was taken from Xoom, I never heard of this company, I looked it up & found out it is a money transferring Corp. I haven't sent any money anywhere, I am on a fixed income & it's Christmas time, I'm watching every penny to survive. I don't know why my bank aurothrized this transfer, I will be following up on this any way possible. I expect a full refund back, this is horrible! I never let anyone see my bank card, NEVER...how could someone have my account number, maybe an inside job or some store I have purchased merchandise from! This has to be resolved & I will withdraw my money every month & never buy anything on line again...SO DISGUSTED!

I had seen the ads for fast and within minute delivery for money transfers. This is false because I sent money to be delivered for the next day and it will take four (4) business days to be delivered! Here is their next day message when I did a tracking transaction:
Authorized on: April 20, 2015 11:05 AM PDT Receive Text Message Updates
Transaction Status - Transfer Delay
Estimated Availability: April 24, 2015 5:15 PM PDT

Your payment is currently in the electronic check clearing process. During this time, your bank account is being verified, debited, and payment is being credited to Xoom. Normally, this process takes up to four (4) business days.

You may contact Customer Service at [protected] FREE if you have any questions.
After calling them and all the apologies given they still are not expediting the transaction it is still going to take four (4) business days. Then they have the audacity to ask if I would like to put another transaction on my debit or credit card. This is the first and last time I will trust Xoom.com for any transaction. They are not trustworthy and it is a FRAUD because they do not deliver as promised in their advertisements.

I've been a loyal client for almost a decade and I loved how fast and efficient they usually are. There was a family emergency that I need to send home money for and it didn't went through. I called Myra and she said "your transaction is undergoing a normal clearing process" I said nothing changed it's the same bank, same recipient, same address same everything. And she claimed " your transaction is undergoing a normal clearing process which will take 4 days!" Totally disappointing . They absolutely failed me at a time that I needed them most. ... It's time to try a new online remittance service!

Cash Delivery system of XOOM.COM is very unreliable. Rush hour delivery of 4-6 hours stated in their website is not true. This happened already to
me twice. I made a transaction yesterday and right now, after 23 hours the money is still undelivered. The destination is just in Cubao area Quezon City. Just learned from their CSR, that this has been happening a lot since their partner agency in the Philippines operates only from 8 AM to 5 PM Philippine time. right now, I still have to wait at least 6 hours in order to know if they will be able to deliver the money I sent. So if you need to send money to the Philippines for urgent reasons do not use Xoom. com cash delivery system. Again, XOOM.COM CASH DELIVERY SYSTEM IS UNRELIABLE. 1 STAR RATING.