Xoom’s earns a 2.4-star rating from 134 reviews, showing that the majority of international money senders are somewhat dissatisfied with transfer services.
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money never got in the sender
i was sending money in the philippines dec19 2008 using this xoom money transfer...they saying its only an 1hr but money never got in my grandma hands and its deducted in that fast in my bank till now they never receive it yet when my sister call the customer service they was saying that there no rights to ask or give any confirmation number unless they are the sender...but the funny thing is i was been calling them eversince december dec20 i know ssomething is not right [protected] this there customer service number i got the other they gave me is 636-7000and they saying they are open 24 hrs oh.. well gudluck w/that...so they got this confirmation number to pick money nextime they know is wrong number they got but how could this people to do this...very shame
The complaint has been investigated and resolved to the customer’s satisfaction.
Xoom is not safe. Dont ever put your bank account info
DONT EVER USE XOOM unless you want your bank account to be hacked. I have used xoom around 5 times and there was no problem first. Then today, I got a bank alert that an electronic draft was deducted from my bank account and it originated from xoom for 1000 dollars. What the ###. I did not make a transaction and I am only using one computer. Someone wa...
Read full review of Xoom and 31 commentsMy bank account info got hacked
Dont ever trust xoom with your bank account info. A 1000 dollar electronic draft was withdrawed from my account which i did not make. My transactions did not register this in xoom because I did not make a transaction for this but my bank told me that this was originated from xoom. Meaning somebody stole my bank info from xoom and created a new account with...
Read full review of Xoom and 7 commentsBad service
i needed to send a small amount of money to the philippines. It was suggested i use xoom. I did so online, about 30 minutes latewr the transaction was cancelled.
but xoom never told me, i am still waiting to find out why i wasnt informed.
i was later told i had to send a government id and a utiloity invoice. money laudering for $20?
it takes them days to reply any email nad getting answers is even harder.
Western union are far from perfect, but not the worst.
caveat emptor
I think all of us whose been a victim of this bad sercive and scam of this money transfer company "XOOM" would email or sent complain to our media people here (Filipino Channel) in US. I know that they are willing to post our complain, with thier help people should be aware for what kind of "hogus-bogos" this money transfer company is doing to thier customer...I watched it lastnight in one of our filipino channel they guest "xoom", , i think thier not aware, , sa kalokohan ng "xoom"! maybe they can help ud to band this money serv...
i had the same problem twice recently since i've been with them and i got no explanation why or a valid reason.i always send money to the same person using the same card
yes tried to use xoom for the first time and they said my crdit card was invalid but they still took money out of my account using this so say invalid credit card. This in my opinion is a totally amateur outfit bordering on the criminal with double standards and should never be used to transfer money anywhere philippines or otherwise. So beware all xoom users and use another company to transfer your moneyas xoom are a total scam.
Must add that my bank account was hacked into as well so their systems are not secure either.
I wanted to find an alternative for Western Union, so I tried XOOM. It was a very bad decision. Nothing seems to work with this company. I tried to send money and they cancelled my transaction wihtout notification. So After 15 minutes waiting I was instructed to mail them copy of my ID and utility bill. I did so and again I never received an answer, allthough they told me that I would receive an email. So I called again, waited again for 15 minutes and then I was finally informed that I could receive "in two hours" a notification. Of course I receieved nothing in two hours, however I receievd an email telling me that my Identity was proven so I could requets the transaction again. I did so and again, no notification or nothing, just entering into my account I saw that again the transaction was voided! The most funny thing is that the next day I received another mail telling me again that my identity was proven and I could request the transaction again. Of course I had to use Western Union again and with them everything went good. XOOM = BAD SERVICE
Money scam
I USED THIS COMPANY SINCE I WANTED TO SEND MONEY TO MY FAMILY IN THE PHILIPPINES FOR THEIR NEW YEAR CELEBRATION. THIS COMPANY PROMISED A FAST, RELIABLE, AND SMART WAY TO SEND MONEY SO I TRIED THEM OUT, NOW, I REALIZE I SHOULD HAVE JUST USED WESTERN UNION. HERE'S THE PROBLEM: DEC. 29 WE USED THEIR WEBSITE TO SEND $250 TO THE PHILIPPINES (= TO PHP 10, 043). THE FOLLOWING DAY, MY SISTER TEXTED US THAT THEY (BANCO DE ORO - XOOM'S RELEASING AFFILIATE) ONLY GAVE HER PHP 6, 300. OUR CREDIT CARD HAS ALREADY BEEN CHARGED THE $250 + $14 TRANSACTION FEE + $8 FINANCE CHARGE, AND STILL, MY FAMILY HAS YET TO RECEIVE THE FULL AMOUNT UP TO NOW, AND IT'S ALREADY JAN. 2 IN THE PHILIPPINES. I CALLED THEIR CUSTOMER SERVICE AND THEY SAID IT WOULD TAKE 3 BUSINESS DAYS TO CLEAR THIS, WHICH IS BULL CRAP BECAUSE THEY ALREADY HAVE MY MONEY AND THAT MONEY WAS MEANT FOR MY FAMILY TO CELEBRATE THE HOLIDAYS. I ASKED TO TALK TO A SUPERVISOR BUT THE AGENT SAID HE/SHE WAS OUT OF THE BUILDING.
The complaint has been investigated and resolved to the customer’s satisfaction.
They claim 6 hours rush delivery in Metro Manila, it's now been 18 hours and 4 calls to customer service have netted a BIG ZERO. When asked where or who the partner company is they don't know. Phone number no clue. They communicate by email only but of course they have o send the mail. One was sent 7 hours ago to which they have not responded. It 5:30pm on Saturday. Want to guess if that money will make it too it's destination before Monday evening? Of course it can be canceled once the Philippine Partner company approves---but that also has to go thru email that no one returns. What a joke! I've XOOM in the past and had issues with about 1/2 the transactions, anywhere from them canceling it up too not enough cash on hand at several pick up spots. Stopped using them all together 6 months ago, how stupid of me to give them another chance. I guess they are fine for the $50 sender, but for several thousand go else where. BTW calling there customer service people, VERY PAINFUL experience.
This company is the worse in the market. They playme around with my own money. ESTA COMPANIA ES DE LO PEOR. ESTAN TRABAJANDO TU DINERO Y EL MIO DEMORANDOLO EL TIEMPO QUE LES DA LA GANA. ES UNA SERVICIO AL CLIENTE PESIMO. SON UNOS LADRONES DE MIERDA. EL DUENO ES UN HISPANO Y SU NOMBRE ES JORGE GARCIA SU TELEFONO ES [protected]
My mother (70 years old) tried to send $25 dollars to her grand child in Colombia as a bday present. She called her grand child and wished her a happy bday and advised her that her present was send via xoom and will be deposited in her mother's bank account. Then she received an email the next day asking to fax a copy of her passport, id card, driver license, to continue with the transaction. I called the non-customer service and asked why they want a copy of the documents above, when me and my wife never been asked to do it. The rude lady told me that she need to verified her ID just because with no further explanaition...well xoom lost three customers and hope lot of people stop sending money using this company. Dollar express pay more pesos for your dollars and we will use them in the future.
I would like to complaint about your poor service since this is not the first time happened . First it was done with me and secondly same mishap happened with my wife account
You did simple : you withdrawn the money from our bank account or credit cards them you never ever transferred that money nor deposited on the beneficiary . There are a respective message in our signed up pages : transaction cancelled - fine but : Where is our money ? you must put the money back in our account !
Ref X061874236177036
X [protected]
THIS COMPNAY USES BAIT AND SWITCH TACTICS PLUS DELAYS PAYMENTS. AND ALSO WILL STILL TAKE MONEY OUT OF YOUR ACCOUNT EVEN IF YOU CANCEL A TRANSFER AND CLOSE YOUR ACCOUNT. THESE PEOPLE ARE NOTHING LESS THAN SCAM ARTIST HOLDING ON TO YOUR MONEY FOR A PERIOD TO GET INTEREST OFF IT.
BAIT AND SWITCH, PROMISE A TRANSFER IN MINUTES BUT AT THE END OF THE TRANSACTION THEN STATE 4 OR 5 DAYS.
DO NOT GIVE THESES PEOPLE ACCESS TO YOUR CREDIT CARDS OR CHECKING ACCOUNT.
I have been using them for a while until i made the mistake of using them last week to send money to someone in hnduras.
i recieved an e-mail saying that it was ready for pick up when i called the lady that rents the house in honduras for my mom she said the money wasnt there.
the next day i contacted them and they said to me that it was imposible that the money had to be there, i called honduras and the lady went tot he bank like 10 times trying to get the money and she was kicking my mom out of the house.
until the money was recieved i took manners on my own hand and i contacted the back where they said the money was suppose to be picked up.
the tracking number they had send to me was fake and the money was there since monday i got chareged late fees for paying the house rent late in honduras.
REALLY REALLY REALLY BAD.
I have been using Xoom for sometime now and until my last transaction I have been pretty well pleased with them. My last transaction, I decided not to do the transaction and asked that it be stopped and have my monies sent back to me. I filled out necessary info form and was told that as soon as the partner in other country was notified the transaction would be done. I guess they put it off so long that the money was picked up 5 days later, got notice of that but was never given any notice on my refund. I just makes no sense to me that when we send money, it is there ready for pick up in 10 mins yet when we want it back it takes an act of congress. I guess they think we are stupid and they dont understand that we know all it takes is a couple of buttons pushed on a computer keyboard to make the transaction happen. Even tho it is more expensive, I will use someone else from this point on. R Smith
Xoom has horrible customer-service. They are unreliable. They charge high service fees and hide most of it with terrible foreign currency conversion rates. More importantly, when they have problems, they blame other parties in the transaction (Paypal). Then, their customer service representatives misrepresent the truth, and fail to deliver what they promise. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. You will regret it.
For Dollar to Indian currency, Xoom provides a rate of 60 ps less for a dollar than a Yahoo finance rate. This rate is only true when the rate goes down. If the rate goes up, this difference is more. Xoom does not update its currency conversion rates when the rate goes up, but is quick to update several times a day when the rate goes down.
I SENT MONEY WITH XOOM, DID NOT REACH ITS DESTINATION, NOW THEY SAY THEY ARE RETURNING IT, BUT THAT IS 2 MONTHS AGO.
THESE PEOPLE SHOULD BE ARRESTED FOR FRAUD, THEY ARE THIEVES, i DONT KNOW WHAT TO DO, THE FUNDS THEY SAY HAVE BEEN SENT BUT I NEVER SEE THEM.
TO ANYONE OUT THERE PLEASE DO NOT USE THESE PEOPLE, THEY ARE DISHONEST LIE AND STEAL.
Unexplained delays in transferring money
Complaint against:
Xoom Corporation
301 Brannan St Fl 5
San Francisco CA [protected]
Complaint Description:
Reference transfer number: X031183585340213 I have been waiting over 15 business days for a deposit to take place from my account in the USA to my fiance's account in the Philippines. As a result of the unexplained and unreasonable delays, I have lost an apartment that was reserved under my fiance's name who is the recipient of the transfer. Additionally, for some unexplained reason, my transfer now shows a canceled status and has since gone through two iterations whereby it reports that the money will be transferred back into my account. The fact is that over $1000 USD has been removed from my account and no money has shown up at either my fiance's account or my account.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away from Xoom. They will hold your money and not transfer for over 8 working days from the USA to Australia. Xoom SUCKS!
Delay on Posting
I transacted Xoom money transfer in the internet last July 1, but it is still not posted till now July 11, 2008. In that span of days you will be truly pissed off and thinking where is your money now? Customer service always told me that it was already in thier bank partners but when you called the bank they will inform you that the XOOM doesn't give any transmittal for remittance so that they will post it in my account. The customer agent told me that there are problem in there system, but I can't figured out why take so long for to fix. To when they can fix it? I suggest to all DON'T USE XOOM... its an headache and your just be pissed off.
They are just scam. I transferred $300 it went through to the sender but when i transfer $600, it took eternity to go through and it still did not go through. Please don't use XOOM.
False advertisement
To make the story short, I sent money to the Philippines ($2, 000) plus $60 charge on May 12, 2008. The money did not get there as advertised, their reason, technical problem and could not locate the tracking number and could not get hold of the specialist. I canceled my transaction on May 23, 2008 and asked for a refund and I was promised to have the money back within ten working days, as of this time, the money is nowhere to be found. I called numerous times, sent e-mails, faxed and sent letters but still to no avail. XOOMA (PRONOUNCED AS ZUMA) YOU ARE THE ANACONDA! THE DUMBEST WAY TO SEND MONEY! WESTERN UNION- KEEP UP THE GOOD WORK!
On 11/5/10 Xoom Corporation has taken $189.99 out of my bank account for no reason. I do not have an account with them and they cannot explain how this happened. I have been waiting for an avidavit to sign that I did not make this transaction. Every time I call to check on where it is I get a bad connection and can't seem to hear anyone. This company is a scam and do not use.
Xoom has been canceling peoples account for no reason for months now. Out f the blue they claim a terms violation and cancel the account. Then when you ask about the violation, they explain to you they don't have to give you the reason and that their termination is permanent:
We write to inform you that, after careful review, we have disabled your Xoom account for violations of the Xoom User Agreement, effective immediately. This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above. Nonetheless, if you feel compelled to contact Xoom regarding this decision, you may send an email to us at account-compliance@xoom.com.
Very truly yours,
The Xoom Compliance Team
I contacted the BBB about them since they put their logo on the Xoom website. Still they danced around it:
As stated in our previous communication, your Xoom account has been disabled for violations of the Xoom User Agreement. This decision cannot be appealed, and our customer service team is unable to discuss the matter with you. The decision is based on Xoom’s proprietary compliance and anti-fraud policies and procedures, which are mandated by the Bank Secrecy Act, the USA Patriot Act, and other applicable U.S. laws and regulations. Pursuant to the Xoom User Agreement, we have the right to modify or discontinue your use of the Xoom service at any time, and we are under no obligation to share the reasons for our decision with you. Accordingly, no additional information will be provided.
Sincerely,
Xoom Customer Service Team
How is it that MY OWN ACCOUNT is now a secret. That they claim banking laws and won't even tell me about my own account?
It boils down to this: low dollar accounts that send $100 to $300 at a time don't make them the money in fees that they want. So they been cutting them loose.
IT SAY IN THERE WEBSITE IT TAKES ONLY 1HR SO WHAT THIS MEAN FOR...THE MONEY ARE ALREADY OUT IN MY ACCOUNT AND STILL NOT IN MY GRANDMA HANDS
Jan 01, 2009 12:12:03 PMDelivery in Progress
Dec 29, 2008 10:28:42 PMTransfer in Progress
Dec 29, 2008 10:18:00 PMPayment Verified
Dec 22, 2008 03:36:46 AMPayment Processing
Dec 20, 2008 12:45:57 PMXoom Processing THIS HOW LONG YOU TAKE YOUR MONEY TO GET SENT IT PHILIPPINES USING XOOM I THOUGHT IT WILL BE FASTER BUT I BEEN CALLING WHOEVER THEY HAD THOSE CRAZY NUMBER SOME OF ITS JUST PERSON DNT UNDERSTAND ENGLISH OR JUST SAYING YES MAM UR LINE IS BREAKING UP PLS CALL LATER AGAIN...MY FAMILY NEED THOSE MONEY SO BAD FOR MY BLIND GRANDMA TO BUY MEDICINE..BUT I DNT THINK IT WILL GET THERE FAST...HEY DO UR JOB
Unreliable Service
I had an urgent business transaction in the Philippines that needed money fast. I spoke to XOOM.com representatives to make sure that my party in the Philippines could pick it up within 30 minutes. Raymond from their approval department guaranteed that it will be ready in 30 minutes. When I didn't receive a confirmation after 45 minutes, I called their approval deparment again and they tell me that it will be another hour. I explained the situation and I was told that it should be ready within the hour. An hour and a half later, nothing yet... so I called again and they said another hour.
This guys are LIARS and should NOT be trusted. I'll go with Western Union next time. I used them before and the money was available within 30 minutes. I used XOOM.com this time for the convenience of doing it online.
If you read this, kindly inform everyone you know who sends money to the Philippines NOT TO USE XOOM.com.
HUwag na huwag gagamitin ang XOOM.com. Mamamatay ka muna sa kunsumisyon bago mo makuha ang pera mo. PLEASE, PLEASE, PLEASE use other reliable companies like MOneygram and western union instead.Mabagal at ubod ng kulit kumontak sa customer service. VERY POOR in all aspects.
Xoom suck!
I used XOOm to send money to my family in Vietnam and it took 13 days for the transaction! I asked, asked, and asked the customer service what happened and their responses DID NOT ANSWER my question. There was a mistake on the recipient telephone number but I corrected immediately and XOOM confirmed to update it. However, this update never happened because when they sent me the final report for this transaction after 13 days, the telephone number is the wrong one. I got a lesson from this lousy service. You should never use it.
i agree
they took my funds then used a internet search of me to try to verify, this was not what they said in the start . they invaded my privacy with a online rape of my property owned, relatives, places i have lived, people i know on face book, wanted to know what the money was for, who i was with . it was a rape of my life . then after then customer service rep than i could not understand was done giving me 8 questions with multi pal answers i could not understand she said i was timed out . and needed to fax her my ID .
i had to contact the bank to get charges reversed
Xoom sucks... they promissed 4 hrs delivery to india... it never happened... i called them after two days and they said they will start processing it after 4 days... I cancelled the transaction and waited 10 days to get my money back... XOOM REALLY SUCKS...
I tried to send $ 50, - to the Philippines, set up an account with them and used my debit card. the transaction went trough and after 10 seconds I received a cancellation notice. When I called them up to find out what the problem was they transferred me to their "security department" - they asked me stupid questions like the name of my brother (I don't have a brother) and other stuff that didn't make sense. I was not able to find out what the problem was and ended up to use Moneygram without any problems. (for security reasons they send their customers to the competition...). This company is a joke.
October 1, 2009. This site smells bad! I tested it with a small transaction - $200 - and it was in S. America the next day. Looked good, so I sent two more serious transactions - $1, 000 - and WHAMO!, waited and waited. My business associates in S. America got restless and concerned. I called XOOM many times - interminable wait times, to be ultimately connected to barely English- speaking people who only recited a prepared statement (they all said exactly the same thing). Anyway, seven days, eight days, nine days - no money (their "guarantee" is no more than seven). Called my bank and Xoom had withdrawn the funds the same day I submitted the transaction. Obvious considerations are that they invest the money for a week; or, they wait for the exchange rate to improve, or who knows what else. I asked, multiple times to speak to a Supervisor, but was always told that they were "in a conference", and I would have to call back, later. I called back later...same story. I am going to the Better Business Bureau, and plan to contact the Federal Reserve about these people, as well. I am a product liability attorney. Beware.
FedUp
yes i agree xoom is not safe! a relative sent me money and i wasn't able to claim it. according to xoom my relative cancelled the transaction which is not true. my relative never cancelled it xoom took our money! emailed xoom customer service again and they are not replying to anymore!
Let me post here my husband's complain with xoom:
Dear Sir or Madam,
No one has ever told me why your Customer Verification Team cancelled this transaction. Plus these idiots never had the courtesy to let me or Mercy know about the cancellation! :( Finally you debited my account for $520.00. If U are not going to perform, please reverse the debit and credit my account.
PLEASE ADVISE IMMEDIATELY WHAT THE HELL IS GOING ON!
do not use xoom they are most likely demons coming from hell !
i have used xoom money in minutes, what a joke! After i linked my bank account they did not indicate it would take 4 days to veryify my account so i sent money to my wife in the philippines, Behold now it said 4-6 business days to veryify my account, Wow i look at my online banking and there they took the money out of my account, So i called there WONDERFUL CUSTOMER SERVICE and Cancelled my Transaction, now i am being told to wait 2 weeks before i can get my money back. I would suggest no one use this Crappy service and horrible policies that are to take your money and give you a heard time to get it back, Please people alot better alternatives, i now use Moneygram at walmart.
Thanks
XOOM.com really suck don't use this for sending money. took 2 weeks XOOM.com sucks rip off.
XOOM is sucks... The first time I send money to Philippines it takes only 1- 2 days, this time it took like forever...and there's nothing wrong with the account or anything.. They're just SUCKS..
False Promising and False Claims
I was using western union and i came to know about xoom and thought of using it and when i sent $1000 to india it said send money to india for Instant Pickup and i hapily feeded all the information needed into the form and sent money online to india, then i received the message saying the payment is under process and will take atleast 4 days to get clear...
Read full review of Xoom and 6 commentsMoney not received!
My friend sent me US$1000.00 using Xoom money transfer services. As per tracking number X-[protected] money was deposited in my National Bank of Canada but money never deposited. We contacted Xoom services by Telephone and by email but issue never solved. It took me a month the issue still there. Anybody interest to join with me to put them into the court, to stop them to repeat all the bad business activities and to protect the consumers? Goto see https://www.xoom.com/trackxfer?xferid=2223341073&invoice=X031184792166062
They said transaction completed but I do not receive a money.
please help me and my friend on what to do. he snet me $4000 last june 1 via xoom account but until now i can't get the money. the control number given is invalid. they gave new control number but still not valid when i picked up yesterday
same thing happened to me.im form the philippines. my pakistani friend sent me last june 1, 2009 $4000. and the tracking number was not accepted. xoom gave another number but then when i checked to get the money yesterday it was again invalid.what should we do?
I should've used Western Union
I used this company since i wanted to send money to my family in the Philippines for their new year celebration. This company promised a fast, reliable, and smart way to send money so i tried them out, now, i realize i should have just used western union. Here's the problem: dec. 29 we used their website to send $250 to the Philippines (= to php 10,043). The following day, my sister texted us that they (banco de oro - xoom's releasing affiliate) only gave her php 6,300. Our credit card has already been charged the $250 + $14 transaction fee + $8 finance charge, and still, my family has yet to receive the full amount up to now, and it's already jan. 2 in the Philippines. I called their customer service and they said it would take 3 business days to clear this, which is bullcrap because they already have my money and that money was meant for my family to celebrate the holidays. I asked to talk to a supervisor but the agent said he/she was out of the building.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same.as.allot of other customers.
They canceled my transaction and have my money on hold... not the first time.. its very unprofessional. I'm definetly telling people to never use xoom.
This Xoom Service by Paypal is a sham.
They tell you lies and how great it is. But most of what you really need to know and how almost impossible it is to use is hidden until you take 1/2 hour to sign-up and they drag every personal detail they can to sell and further scam you. Then after long delays cancel your transactions with no explanations.
Xoom is the most [censored]ed up product out there..This is for scammers and don't use because you will be scammed on there unless you are sending money to family that you are sure of...
My family have 9 days going to differents office and stores for pick up the money 200 dollars, no body answer about the money, this company is absolute unorganized is terrible customer service.
my family pay 140 dollars in taxis and I send 200.00, right now i am trying xomm.com refund me my money and no body say Yes I can help You this is for 10 days more, Western union is more expensive but is good service.
Be careful You need thinking a lot before send money for this company xomm.com.
yourluckytree@gmail.com is my email We can help more people and show the good business way to this bad company.
this socalled service is the worst i have ever had to deal with, no customer response, they e-mailed me stating that i would recieve a money order within 48-72 hours, here it is a lil over a week later, and i havent even recieved an e-mail or anything just to let me know. this company should be closed down, why send an e-mail that states a time as to when you will get money, then never even send it, they should be sued for breach of a wriiten contract, which somthing i think i will be looking into
The company disabled my account and wont provide any means online to re-activate it. Callling the CSR, which got routed a 3rd world country, asked for personal information which I dont care to share with people from 3rd world country.
The CSR did not even offer to help with account reactivation and was borderline rude. I wont do business with them again.
i receive text for xoom.com. and i receive money for lucky? who is he or she?and the money is only 26, 899 something..so im curious that..scamming here
very vulgar language posted in complaint by dennis
Hello Maxh,
I'm sorry to hear about your experience. If you would send me an email to bloghelp@xoom.com I'll gladly assist you further and help resolve the issue.
Thank you,
Matthew N
Xoom Customer Service
I tried to use xoom.com after having read positive reviews. I spent quite a while giving them all possible information, faxing my passport and proof of address. Waited for a few days for the transaction to get through. Then they finally told me that they are unable "verify your profile". They didn't tell me why. It's my bank account, my credit card and my address which is on the driver's license. They also won't tell me what the problem with my profile is. I feel criminalized, even though it's probably just a problem in one of their procedures.
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Xoom address425 Market St. 12th Floor, San Francisco, California, 94105-5404, United States
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