Menu
For Business Write a review File a complaint
Xoom

Xoom review: My bank account info got hacked 7

X
Author of the review
8:43 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dont ever trust xoom with your bank account info. A 1000 dollar electronic draft was withdrawed from my account which i did not make. My transactions did not register this in xoom because I did not make a transaction for this but my bank told me that this was originated from xoom. Meaning somebody stole my bank info from xoom and created a new account with my bank info on it. Why the hell did this happen? No security at all.

I called xoom hotline multiple times and nobody answers at all. I sent them an email in their email helpline. Nobody sent a reply.

I have deleted all my information from xoom and will now be forced to close my bank account.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

7 comments
Add a comment
W
W
Webmaster Software
PH
Sep 02, 2009 10:12 am EDT

Ohhh I am Sorry To Hear That Me I Cant Even Sign Up In Xoom Coz I Dont Have Bank Account And Visa Credit Or Debit Card And I Dont Have Money Ill Just Survive With My Software Pay By ATM To Bank Wire Transfer And Its Secure The All People Contact Me And Buy Some Software To They Reclaimer To Me Coz I Dont Have Any CCbill Or Other Payment Software I Dont Like To Used And Of My ATM Card To Many Bad People And To Many Good People But The Best Way To Keep Your Information Safe Used Password Saver Software Thats Very The Best Software For Your Password And To Your Account If You Like To Know All Software I Have Just Contact Me At w_master@yahoo.com Email Me Or Pm Me Thanks Take Safe Your Info. Thanks

C
C
cvance1589
Elko, US
Dec 21, 2012 11:04 pm EST

I am a victim today of xoom fraud, 3 thousand taken with out my authorization and they didn't even call that I have lots of transactions with different people and were not successful, now I have to wait for my bank account to clear it this xoom transaction, ,

U
U
uday singh rajpurohit
US
Aug 05, 2013 5:15 pm EDT

my xoom.com info was compromised too, somebody took away $6000 in series of transactions. Now that I have filed a complaint on xoom, they said they will get back to me in 3-5 business days. Hope my money come back, going off from xoom immediately, its not safe at all

A
A
Amit chicago
Des Plaines, US
Aug 15, 2013 10:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

guys same thing happened with me too on 13th Aug.. somebody hacked my Xoom account and took away $5000 in series of transactions.. i have filed complaint with them and they said they will get back to me in 3-5 business days.. I m not sure I will get my money back. i am going off from xoom immediately...

V
V
Vishal Goswami
Norristown, US
Aug 25, 2013 11:25 am EDT

Guys. XOOM is very horrible and not at all safe. My xoom.com info was compromised too, somebody took away $6000 in series of transactions with out my authorization. Even I din't get any notification. Now that I have filed a complaint on xoom, they said samething that they will investigate and get back to me in 3-5 business days. Hope my hard earned money is refunded to be, going off from xoom immediately, its not safe at all

B
B
Bost
US
Jun 03, 2014 4:01 am EDT

I have had 505USD taken out from account and a bunch of transactions being initiated from Xoom inc. I have contacted Xoom, don't know how this will go. So, year after the last post, this still is a problem with xoom accounts

S
S
srikanthyv
US
Aug 18, 2014 1:19 pm EDT

Iam xoom fraud victim too. My xoom.com info was
compromised too, somebody took away $6000 without authorization. Even I din't get any notification. Now that I
have filed a complaint on xoom, they said samething that they will
investigate and get back to me in 3-5 business days. Its been 5 days and now they are saying they need more time to investigate.Did you guys get your money back? if yes how many days it took to get your money back.

  1. Xoom Contacts

  2. Xoom phone numbers
    +1 (877) 815-1531
    +1 (877) 815-1531
    Click up if you have successfully reached Xoom by calling +1 (877) 815-1531 phone number 0 0 users reported that they have successfully reached Xoom by calling +1 (877) 815-1531 phone number Click down if you have unsuccessfully reached Xoom by calling +1 (877) 815-1531 phone number 0 0 users reported that they have UNsuccessfully reached Xoom by calling +1 (877) 815-1531 phone number
    United States
    +1 (415) 395-4225
    +1 (415) 395-4225
    Click up if you have successfully reached Xoom by calling +1 (415) 395-4225 phone number 1 1 users reported that they have successfully reached Xoom by calling +1 (415) 395-4225 phone number Click down if you have unsuccessfully reached Xoom by calling +1 (415) 395-4225 phone number 0 0 users reported that they have UNsuccessfully reached Xoom by calling +1 (415) 395-4225 phone number
    100%
    Confidence score
    International
  3. Xoom emails
  4. Xoom address
    425 Market St. 12th Floor, San Francisco, California, 94105-5404, United States
  5. Xoom social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024