Xoom’s earns a 2.4-star rating from 134 reviews, showing that the majority of international money senders are somewhat dissatisfied with transfer services.
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Acct Closed ????
They offer what appears to be a great service, very reasonably priced money transfers. I lucked out, they closed my acct before they transferred money. I was trying to send funds to a friend in the Philippines for Christmas. They put a stop on my acct because they said the funds were being used for sexual activities or gambling. From what I have read on this board, its probably the best thing they could have done for me. Their customer service line is absolutely useless with reps speaking what seems to be very heavy Jamaican accented English. They will always transfer you to the "correct department", but the "correct department" never picks up the phone. BEFORE EVEN THINKING OF USING THIS "SERVICE". READ ALL THE COMPLAINTS HERE and then USE WESTERN UNION!
Customer Service
I complained about the repetitive confirmation of account for sending money and how they are supposed to make the money available in minutes, but due to the constant verification procedure the money never arrives in minutes, if lucky hours. So after complaining and letting them know that I would write to management regarding the issues, they canceled my...
Read full review of Xoom and 1 commentcancelled transactions
i've used xoom.com in the pass wiring money to my husband in another country being they were cheaper than western union and moneygram, i never had a problem recently i took a trip to that same country but my bank gave me a $500 withdrawal limit on my card per day and it was too expensive to use an ATM machine so i logged into my account and send my husband...
Read full review of Xoom and 12 commentsterminated account
XOOM.COM is a joke! Having been a customer with them since 2005, they decided to close my account. With no explanation, per their service agreement, they can do that without notice or explanation. They questioned the recipient of the remittances -- MY FIANCE! I said I've been doing this for years and now you question it? They said they randomly do this to accounts. Then they asked questions about who the person is and can I provide receipts that my fiance was real. I said she probably doesn't keep receipts. Also, the obvious fact, I had this account for years and she obviously has been approved by me, right? So the Xoom rep kept going on about it's part of their policy to do this randomly. I said fine, just tell me how to reactivate my account. Once again he asked me to provide receipts of her home (i.e., utility bill, etc.). T'hen he said he would send me an email detailing what they want. I said I'll check my email when I can. Once I checked my email, I was floored to get the following message: Your Xoom account has been disabled.
Pursuant to the User Agreement, Xoom may, at any time and in its sole discretion, refuse any Transaction, and reserves the right at any time, and from time to time, to modify or discontinue the Service (or any part thereof) with or without notice.
I think this company should be investigated by the Feds. That's the stupidest so-called policy if I ever read one. Now I have to see if MoneyGram or locate another service. I won't use Western Union cause of their crazy sky high fees! Be aware and stay away from Xoom!
they did something similar to me, they told me there is no reason to cancelled my transactions twice. but they do have my bank account information.
send me an e-mail fern1984@live.com we should discuss this and see if we can do something about it
i would'nt encourage anyone to use there services ever, it's a streesful delay with xoom, i've been through it
Bad Service - Incompetent Customer Service!
USE other means, stay away from zoom! Incompetent site, expensive (with all its advertisements - how can it be cheap?), bad customer service and unreliable!
The complaint has been investigated and resolved to the customer’s satisfaction.
I wanted to change me email address from my work to my personal one, The person in Customer service said that i cant change them because my personal email, was associated with another xoom account, which was probably me several years ago, but not one transaction was done using it. she said that i would have to transfer all the banking information I had to another account. Set up a new email address and use that. I work in IT and I know what is required to change from one email to another, I also understand the security issues too, but they said there systems doesn't allow them to delete old accounts or change emails on existing accounts.
My old email address was set up in xoom in 2010, ( 4 years ago) they have told me that they keep all dormant accounts and that each person is only allowed to have one xoom account. Despite me saying i only have 1 active account, that I have had with them for the past 4 years, associated with my work email address they cannot delete my old one. My advise for anyone is DONT USE XOOM WITH AN EMAIL ADDRESS UNLESS YOU PLAN ON USING IT FOR LIFE. other wise you will have to set up new banking information to each person you intend to send money too, each time you change your email. to put a very simple solution to this problem JUST DONT USE XOOM, find another provider
Their customer service representatives don't have a clue about their job. Xoom is the most incompetent and worthless company to send money; I will rather use western union or even bank wire, more expensive but more serious, companies like xoom really need to be out of the business
xoom is a scam
I tried to send money to Mexico for three days all my transactions where canceled immediately just to find out the next day that my bank account was charged for them anyway .I had to called them to ask for my money back, I hope to get it, don't use this service is a waste of time .
Xoom become a nightmare since PayPal took over is all about them making money with your money and cancel your transaction.
Pay pal is the worst never deal with them again
Hello,
I am sorry if there has been some confusion. I will have some one contact you as soon as possible to make certain your fulfillment has been taken care of.
Thank you,
Matthew N
Xoom Customer Service
please send me my refund from direct tv in subscribing the manny/marques fight i have been told that i get back by mail if you are a first time custumer with xoom.com I don't want to post my name and address on this page for my privacy.I send my remittance last october 24, 2011 my confirmition no. X061826926686325 i believed all my information is in your file. I look forward your soon reply. be honest and be nice and kind to your custumer.GOD BLESS THIS COMPONY.
XOOM Money Transfer sucks
XOOM money transfer really sucks, i initiated transfer on march 28 and until april2nd money is not deposited in india Bank account, they said it will be done in 24hrs the service really sucks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Samething happened to me. I initialed transfer on march 30th, they took money out of my bank account on 31st, and did not deposite money until may 7th. I called so many times, and was told that they have to communicate with their partners in India. I asked to cancel the transaction and was told that it will take another 7 business days to put money back in my account? They took no responsibily for the mistake or the delay.
Xoom.com (Complaint)
I have transferred $2500 on 28th March and got a transaction no : X061890561120238, status is showing find deposited in Indian a/c. when i checked my account and saw amount is not credited in my a/c. when i contacted the customer service they told me it is problem with your Indian bank a/c. later on i got email from XOOM . Every time when i call them they are giving some reason, and i have issued a cheque to someone in India. It is almost 6-7 days. money is not deposited in my a/c and now they have given me other date 4th April. Pls. Help me.
Subject
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Transaction Status x061890561120238
Discussion Thread
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Response (Jesus Arcayan Jr) - 03/30/2017 07:09 PM
Dear Imran,
We are contacting you due to a technical problem with processing your transaction which has caused it to be delayed by a day. This issue has been fixed and we apologize if this has caused you any inconvenience.
Please use the following code for a fee transaction during the month of April: ULTRAFAST.
If you have any questions, you may call Customer Service at [protected] (within the U.S.) or [protected] (outside the U.S.).
Thank you,
Xoom Customer Service
Response (Jonathan Catipon) - 03/29/2017 07:12 AM
Dear Imran,
Thank you for contacting Xoom Customer Service about the status of your direct deposit money transfer to India.
They promises door to door money remittance will be receive in 6 hours it's been 7 days as of now writing this complain and no clear answer yet from te company. They are not Efficient as well as doesn't care that you send the money because your
Family needs the remittance in time that's why I use the service.
I want my money now! Why have you still not supplied the name of your south african agent and contact details as i have requested twice already? Why have you not responded in 2 hours as you promise to do on your website? Where is my money? How am i expected to prepare for my christmas dinner without it and my last minute shopping. I am so frustrated and angry. I have reported you to the california state attorneys office as i promised to do if you did not have my money by today. Your excuse that our central bank has issues with these kinds of deposits should have been grounds for you not to accept my business in the first place. What rubbish. I expect a response immediately. Failing which i will have my us bank recover the money from you.
Few months back, Xoom was service which i transferred money from Sri Lanka to Viet Nam for my mom who is living there. And this is good service and really easily, quickly for my mom to get cash from me.
This time, she is needing some more money, but i can't send her, because Xoom's customer service said: they closed this service in Viet Nam, Why is that?
How can i transfer money to my mom quickly?
"Note: We don't have global transaction from Sri Lanka"
A while back I was using xoom.com, but one day they closed my account stating they felt my reasons for wiring money were in violation of their terms. I was bewildered not knowing what I had done wrong and xoom.com would not say. All I did was send MY money, not xoom.com's, to friends and family and in small amounts of less than $200. Apparently xoom.com feels they have the right to regulate or pass moral judgement on how I send MY money! What the f..? What kind of weird business are they? I never had this problem with any of the other money transfer services. Xoom.com sent me a response saying they have to abide by their policies. So, rather than admit their policies anger and drive away customers xoom.com just defends their idiocy. I never told xoom.com my reasons for sending MY money so how do they determine if I have violated their policies? Besides that they were making fees off me. It seems they are so friken rich they don't need customers. It seems their policy really is if they piss off lots of customers, they have other suckers coming in..until they piss off those customers too. If anyone out there reads this review I highly advise against using xoom.com. They are getting LOTS of negative reviews in the online review sites.
A friend and I have been using Xoom for him to send money to me... it's been a week, and we've had two prior transaction dne perfectly and on time.
But this third one, is killing me... Xoom's whole system is at a shut-down. But before that they still allowed my friend to send the money. Yes. Xoom takes about 30minutes to confirm and make a transaction available for pick-up... but then... it's been 24 hours. since the website has been down the whole day.
If they scheduled a shut-down then they should've not allowed my friend to transact... and they should have emailed all it's members...
Obviously they're only securing that they get paid but not securing that services be rendered.
INFO:
1.My friend succesfully sent the money and even received the trans.code.
2. I recevied via email confirmation from XOOM website that the money has bee sent to me with the code
3. The money is still not ready for pick-up and the transaction status cannot be checked since the XOOM.COM mothersite is down... has been down the whole ###ing day... it's like they just packed up and left with my money...
----> all i need is an email saying that my money is ready for pick-up... or at least when it will be ready... not false promises...
use paypal next time
MY PAST 3 TRANSACTIONS HAVE BEEN CANCELLED BY XOOM WITH NO EXPLANATION WHEN I TRIED TO PAY OR/AND USE CREDIT CARD: CHARGES ARE PENDING IN MY CREDIT CARD & THE PENDING IS NOT YET REMOVED, & THE FIRST PENDING HAS BEEN NOW FOR 1 WEEK, & STILL THERE, THAT XOOM TELL TO ME THAT PENDING IS REMOVED IN 3 TO 5 BUSINESS DAYS, & IT STILL NOT REMOVED IT: EITHER THEIR XOOM SOFTWARE IS FAULTY OR IDIOTS BE WORKING FOR XOOM OR MAYBE BOTH: THE ONLY EXPLANATION THAT ME GOT VIOLATION OF T.O.S. ? AND THEY KEEP ASKING FOR THE SAME DOCUMENTS AGAIN & AGAIN: DO THEY NOT KEEP COPY OF IT AFTER IT IS FAXED TO THEM: IDIOTS ! AND, THEY DO NOT TELL ME WHY MY PAST 3 TRANSACTIONS GOT CANCELED
AVOID XOOM!AVOID!AVOID!AVOID!AVOID!AVOID!AVOID! NEVER MAKE ANY BUSINESS WITH THEM!
Just be thankful you cant use Xoom. Take a look at all the complaints about them here, you are lucky.
Same problem, sent money to South Africa on the 16th, not received yet, bank knows nothing about it! And they can't provide information to trace it!
Lies on 15 minute transfer
I have the need of sending money to Mexico due to an emergency, so I use the service xoom.com, they claim to deliver the money in 15 minutes, so I did it, the story is as follow:
March 4th, 2011.- I use xoom.com to send $200.00 U.S. dlls. to Mexico for only $4.95
March 5th, 2011.- My family called me telling me there was no money sent to them yet
March 7th, 2011.- I checked up in xoom.com under my account and they just live a message saying that it will take 5 to 7 business days to clear the money from my bank
March 8th, 2011.- I called xoom customer care, they just apologize for the inconvenience and claim it will take 3 to 5 business days to clear the transaction on my bank (it seems to be this the number of days they say to all their customers). I tried to cancel the transaction but they said it will take 30 to 60 days to get the refund of my money!
BOTTOM LINE IS NOT TO USE THIS SERVICE ANYMORE IS MY ADVICE, TRY TO EXPLORE SOME OTHER OPTIONS, Western Union is very expensive, but at least it has worked ok in the past to me.
7/2/12 : Yes they are not telling the truth, when there was a technical issue at transfer point. They said my money was sent on 6/28, but it was actually sent today.
No transparency! No more transfer from them.
Refused to admit their mistake
A Xoom customer access my Xoom account information and took $500.00 without my consent from my Bank of america account. Xoom said it was my fault. I complained to Bank of America, who dropped Xoom immediately. They will not deal with Xoom anymore. Xoom was reported to the Better Business Bureau and the FBI and other agencies, We are awaiting for their decision.
to top it all, their verification staffs are very UNPROFESSIONAL specifically the rude lady named "JUDITH"! I sent money to the Philippines and to no valid reason at all they cancelled my transaction... this is totally a scam! charging my bank and putting my money on hold is totally a SCAM!
Idiotic Business Practices
I have used xoom.com several times to transfer money to South Africa. Last week I wanted to send $434 to a vendor, xoom.com cancelled the transaction. Later that day I sent $500 to my SA bank account and it went through. xoom.com gave some generic BS as to why it was cancelled, when pushed they ignored my request for an explanation as to why they cancelled one transaction in the morning but let a larger oner through in the evening. Today I wanted to send $734 to my attorneys, who I have to before, it was cancelled. I then sent $750 to company and it has gone through! I have been on hold for 2hr 37mins trying to get through toe their Customer Service. They have no idea what they are doing.
Scam! Scam! Scam!
I was sent money from the US to pay for our bills, when I got to BDO they told me that XOOM is offline. I waited from 9AM and still their service is down, I am nearing disconnection because of their crappy service. A year ago, they declined my $25 transfer and didn't credit it back to me. I tried to contact them but to no avail.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor Service
After using Xoom for 2 years without any problems they suddenly closed my account for no reason. plus they now will not let you send less then $50.00 Its Western Union for me. Stay away for Xoom they are a rip off! D. Johnson
Xoom did the same thing to me. After using xoom for few years to send money to the philippines. this year they started cancelling every transaction and finally disabled the account due to xoom policy?
"We would like to inform you that your Xoom account was closed by our compliance team. It was disabled for violations of the Xoom User Agreement. This decision cannot be appealed, and our customer service team will not be able to discuss the matter with you beyond restating the above."
So they never explained why they disabled it.
account disabled
Hi... I also had my xoom account disabled. I did nothing to violate their terms of service. I am trying to do something about it. I went to the Better Business Bureau (BBB) in San Francisco, which is where xoom is located, and filed a complaint. I did this online. http://goldengate.bbb.org/ I am get a response from the BBB and thought if more of us did this, them at least we can get an answer and maybe our accounts enabled. If you didnt do anything to violate their terms of service, then I think it would be helpful if other did the same thing.
The complaint has been investigated and resolved to the customer’s satisfaction.
I wan't to change and block my old xoom how can i do that?.
Hello,
I has my xoom account disabled too. I did nothing to violate their terms of service too. Customer service is nasty to me. Because I am deaf. They not understand. I got email from Xoom customer service. It stated:
Dear Thomas,
As stated in our previous communication, your Xoom account has been disabled for violations of the Xoom User Agreement. This decision cannot be appealed, and our customer service team is unable to discuss the matter with you. The decision is based on Xoom’s proprietary compliance and anti-fraud policies and procedures, which are mandated by the Bank Secrecy Act, the USA Patriot Act, and other applicable U.S. laws and regulations. Pursuant to the Xoom User Agreement, we have the right to modify or discontinue your use of the Xoom service at any time, and we are under no obligation to share the reasons for our decision with you. Accordingly, no additional information will be provided.
Sincerely,
Xoom Customer Service Team
I emailed them that I did not thing wrong. I asked them please resolve this issue. They never reply to me anymore. that SUCK!
Cancelled my Account
This terrible company provides high fees to send money abroad same as Western Union. I used their service despite their outrageous fees, then one day they decided to close my account without explanation. I email them. No response. Then I called their "customer service" number. Of course I was connected with someone in India who wouldn't give me any...
Read full review of Xoom and 8 commentsAwful service
I transferred the money on 4th of april
to India. Usually I had not seen problem
but this time, my money has not reached
yet.
Complaints
----------
1) I discover that, if eveything goes
smooth, you will like xoom.com but
now that my money has not transferred yet, they did not even respond back that
they were not able to deposit into my
account.
2) Their customer support, especially
during the US time are terrible to say
the least, they have the least amount
of courtesy, ill informed and try to
talk to cover their problem.
3) It has taken them 12 days to determine the cause of the issue and on
my demand, takes them 15 more days to
deposit my money back to my original bank.
4)Through this entire torture, I came to
know that they have some cheap, local
partnership in other countries who cannot deposit to NRE(NRI account) and
the money will be rejected.
5) The customer service representive in
the US are so bad, I never ever want to
speak to them.
6) Lastly, if you ever decide to go with
these people, beware, if you get into
this type of problem, they will never
cover your cost, whatever you may incur
due to delay in deposit of funds.
I agree with all this guys and I'm going through same pain and I don't when I get my money back.
NEVER EVER USE XOOM.COM. WEBSITE IS A SCAM. YOU ARE BETTER OFF WITH ALTERNATIVES...PLEASE READ THEIR SHADY USER AGREEMENT AND PRIVACY POLICY AND REVIEWS BEFORE DOING ANY TRANSACTION WITH THEM. THEY CAPTURE ALL YOUR HARDWARE AND SOFTWARE INFORMATION INCLUDING WHAT SITES YOUR HAVE VISITED PRIOR TO XOOM.COM, CAPTURE YOUR IP ADDRESS. THERE IS NO WAY FIGURE OUT WHAT THEY NEED AND WHY THEY NEED IT. I recently opened an account with them looking at an Indian Super Star as brand ambassador. I did my first transaction and it went on hold asking for an Govt. ID and Bank Statement. I provided and I called to follow up. Verification Rep. said that its not enough and he needs a copy of my passport . I asked why but he said he cannot reveal that information. I gave a copy of my passport. I got an email saying that i'm missing some doc and they need copy of my US Visa, Voided Bank Check, Screen Shot of my Bank Account with no reason provided as to why the document provided before were not enough. What is that they really are looking for. Customer Servie, Verification, and their compliance team is very rude. I don't understand why Amitabh Bachchan will accept being their brand ambassador. Also, they dont cancel your account. You dont see a cancellation email but if requested a cancellation and try to login, it says your account is locked. Why it is locked and not deleted? NOT SURE WHAT KIND OF BUSINESS THEY ARE RUNNING. Also, they are very interested in knowing whats your relationship to the person you sending money. To me, it looked like they were trying to colon me:-) STAY AWAY:-)
Same experience here. Still fighting to get money back. Why don't they have any alert while initiating transfer. Hope othere stay away.
Just want to warn potential clients to avoid XOOM Money transfer service. They choked off my financial lifeline at the worst possible time. They actually cancelled a transaction after sending me an email saying, available for pickup, without even the courtesy of any notification. I really believe the company must be run by ###s. I was a very good customer of theirs and they were making money big-time off of my transfers. Their low transfer fee is deceiving - unreliable is all I can say. The saying, you get what you pay for, applies here. Western Union is expensive, but at least they care about their customers. Stay clear of XOOM if you value your time and actually getting your money.
Extremely bad service
Never deal with Xoom.com, I had this experience and they are sick.
I had to send money to India and I started the transaction on April 4th, 2010. It was supposed to reach India by 7th april 2010 but when I checked on April 10th, the money was still not transferred.
Now I learn how inefficient they are, apparently they have their partners who are incapable of transferring money and xoom was giving me some reason or the other. Today is 15th April and I am still waiting for them to put my money back.
When I called them numerous time, what I noticed is the customer rep. during US time is extremely arrogant, careless and does not seem to care for customers. I will never want to talk to any of them or deal
with them anymore. Today, that guys said it takes another 10 business days(15 more days) to put my money back to my account.
During this entire torture, I have lost more money in expenses.
I strongly suggest everyone not to go with this service.
The complaint has been investigated and resolved to the customer’s satisfaction.
don't use there services, i've been through hell with them twice
I was thinking on using xoom to send money to Colombia, now I think I will not. I don't think I can afford to waste any money or time trying to resolve any problems through the phone. it is very easy for them to hide and not care. I will keep using my bank. It is a bit expensive but at least I know the money gets there in a safe way. Thanks to everyone that posted the complains.
Good luck.
deciet
DO NOT use XOOM. I've used for 3 years and they have screwed me time and again and without warning or explanation. Holding funds for 10 days after they take from your bank. They just increased their minimum to $50. Recently I did an emergency transfer for my sister in law in the hospital and they held the funds for 7 days and she almost died without the treatment.
When I finally got a hold of someone on the phone they refused to talk saying they can not disclose any information.
DO NOT trust XOOM. They have gotten too greedy and there advertising is false.
DON'T EVER DO BUSINESS WITH XOOM . THEY WILL KEEP YOUR MONEY FOR DAYS. TYHEY WILL CHARGE YOUR ACCOUNT EVEN THOUGH YOU HAVE NOT AUTHORIZE TRANSACTIONS.
BEWARE! NEVER USE XOOM TO SEND MONEY!
XOOM SUCKS THEY WILL KEEP YOUR MONEY!
XOOM Money not received
Hi,
I am Suresh from India. One of my client in USA sent money via XOOM.
https://www.xoom.com/sendmoneynow/track-transaction?trackingNumber=X061887630940393
Still money not received my Indian BANK. If i send mail about to know the status, they didnt response proper.
VERY VERY POOR SERVICE !
UNDER NO CIRCUMSTANCES SHOULD YOU DO ANY BUSINESS WITH XOOM.COM unless you are prepared to lose all your money.
WARNING! DON'T USE XOOM! BEWARE OF XOOM.
The complaint has been investigated and resolved to the customer’s satisfaction.
Money send to China GONE - BY XOOM
XOOM customer servise sux and a long wait in line, the money i sent haven't arrive in 2 weeks, and i ask for the transaction # when they bank in bank of china, and they don't even have the transaction number.?!?! they want me to provide them the bank statement for the Bank i deposit... why don't they provide me the transaction # and i can call to bank of china to ask for it. maybe they don't even deposit the money yet. that is why! so BETTER DON'T SENT MONEY WITH XOOM if u not prefer to get into TROUBLE.
The complaint has been investigated and resolved to the customer’s satisfaction.
somthing wrong with Xoom. No more to service to China.
XOOM has no more service availble to China. all records are gone, deleted from the system
Xoom Reviews 0
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Overview of Xoom complaint handling
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Xoom Contacts
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Xoom phone numbers+1 (877) 815-1531+1 (877) 815-1531Click up if you have successfully reached Xoom by calling +1 (877) 815-1531 phone number 0 0 users reported that they have successfully reached Xoom by calling +1 (877) 815-1531 phone number Click down if you have unsuccessfully reached Xoom by calling +1 (877) 815-1531 phone number 0 0 users reported that they have UNsuccessfully reached Xoom by calling +1 (877) 815-1531 phone numberUnited States+1 (415) 395-4225+1 (415) 395-4225Click up if you have successfully reached Xoom by calling +1 (415) 395-4225 phone number 1 1 users reported that they have successfully reached Xoom by calling +1 (415) 395-4225 phone number Click down if you have unsuccessfully reached Xoom by calling +1 (415) 395-4225 phone number 0 0 users reported that they have UNsuccessfully reached Xoom by calling +1 (415) 395-4225 phone number100%Confidence scoreInternational
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Xoom emailsno-reply@xoom.com100%Confidence score: 100%Support
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Xoom address425 Market St. 12th Floor, San Francisco, California, 94105-5404, United States
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