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I called corporate asking for help, because my community manager tried to double dip into our bank account after we paid the rent early. Because the office decided to try to get two months worth of payments for one month. I went to the front office to speak to them about it. The manager was extremely rude and lied to my face. She sent a letter saying I had a $50.00 fee and I had 5 days to pay or I had 30 days to be evicted. When I went to the front office with the letter, she said the letter didn't exist, even though it was in my hand. A $50.00 fee they couldn't even explain until they pulled up that they had tried to go into a bank account from 3 years ago.
The corporate office does not have a customer service line. They have a voicemail line. You leave a voicemail and they say they will get back to you in 48 business hours. They don't call back in 48 hours, they can take a week to a week in a half, if they ever do call. They said a corporate manager will call me back. I said I was worried about retaliation from the front office. I never got to the call. When I tried to get help through their Facebook account, they said they couldn't help because someone in Resident Relations said they contacted me already. When I asked where is the supervisor that was promised. I was blocked on Facebook. I didn't cuss or yell at anyone. Now the retaliation from the Front Office has begun. Save yourselves from living here.
