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I'm trying to return a pair of boots that were ordered from an advert on fb.
I received the boots last week with no purchase advice in the packaging so no details of where I've purchased them from.
The address I have managed to find was on the delivery note sticker on the packaging as the returns address.
The payment from my bank looks like a crypto currency transaction and I am quite confused. The parcel has a customs declaration on it but I wasn't aware I was purchasing from abroad.
Please can you advise what I should do about this return
hi - just thought I'd say - my son has to return something aswell - again no delivery note but I do have a returns address if that helps you :
Y&G F2P
UNIT 5
TRIDENT WAY
SOUTHALL
UB2 5LF
Yes, we all have that same Returns Address printed on our packaging - having bought items from different companies. I've rung Y&G F2P - Tel. No. [protected] - and they turn out to be simply a Customs Clearance company. Apparently we have to make contact, directly, with the relevant Seller. Good luck!
I ordered 2 huge bean bags cost over£100 they look like cushion covers bad material and tacky I’m so upset I don’t know what to do like all of you! I think we should let trading standards know?
Yep I've just had the same problem. Just contacted the place I ordered from (shock cart) and have been told the address on the packaging (YandG F2P etc...) is not correct soni won't get a refund...absolute scammers!
They will not accept returns to this address it is only a customs clearing house,
You have to send them back to China which will cost you more than the item cost you sorry
i have an item with this return address and want to return my item but how can i know if i will get a refund If I can not speak to anyone ?
I have the same problem through a site called "Hightsun"
They sent me the completely wrong items that are also very cheap looking.
No responses to emails, and its a USA number. There are many sites i am now seeing (on Facebook)
selling the exact same range of shoes with the same contact number but a different name
and gmail address.
DID you return it and get refund?
please let me know
this might help:
https://www.citizensadvice.org.uk/scotland/consumer/somethings-gone-wrong-with-a-purchase/trader-is-not-responding/
I purchased a toy drone which was delivered today but the on-off switch is missing.
The packaging was damaged and the packaging return address is the same : Y&G F2P, UNIT5
TRIDENT WAY, SOUHALL, UB2 5LF
As with others there was no invoice or advice note in the parcel.
I in rend to complain to Facebook where this was advertised and see what they have to say.
R N Rushton 28th December
I have received a dress of all things from these people, I can not find any payment for this item so am just going to throw it into the bin if they want it back they can come dig it out.
This has happened to me. A top has arrived that I have no knowledge of ordering and it is cheap and tacky anyway. Says it was from China? No payment taken from my bank? But on the label is my full address and phone number? Really odd.
Hi I have just got a ring from someone where with the return address as y&g I have not order anything did you not order from them either?
I have received the same item, a tacky looking ring. I did not order this and the same as you I have no returns address apart from the 5 Trident Way. I can not see any payment made but with bank accounts, Paypal and credit cards you can never be sure. Please let me know if you find anything out.
I have also received a ring I did not order. Have you anymore information?
Did they take any money from your account?
I’ve had a ring too - put the return postcode in and saw this trail! Don’t think any money from my account but am amazon shopping for England at the mo! If anyone finds anything out, let me know. I’m going to put the ring in a drawer just in case...
Have had no money taken checked bank and pay pal
Hi I have reported this to the police fraud line was just wondering if any of you who received a ring have ordered anything at all recently
What did the police say, I went to my bank for advise and they said to return it to the 5 Trident Way address using a post that requires a signature as proof of postage, bur I will hold doing this if you could let me know what the polixe advise
What did the police say as there is no advise note to say who sent the ring, a real puzzle. I went to my bank for advice and they said to return it to the 5 Trident Way using a delivery that is signed for as proof of return if needed at a later date. I will hold returning the item if you can let me know what the police advise.
I checked with my bank and they could not find any unauthorized payments, b ut that not to say there will not be any.
I have not heard back as yet, but do not send it back my sister read that people had been changed for that, I now believe that an order I placed on Facebook for a hula hoop which I believe to be from USA is why I got that awful ring I have not received my hula hoop but said it was delivered on the same day I got the ring so I paid £23 for it, as soon as I hear I will let you know I read that someone has order from amazon and received some odd thing
I too have received a ring, i ordered 2 recliner chairs and they sent tracking details only to be sent a sample ring and no chaurs, i have raised a dispute through paypal, fraudulant company or something dodgy.
Hi Tracy, I ordered two gaming chairs, paid with PayPal, money was taken from account, and received a small gold ring instead, also have raised a claim with PayPal, company which links to the payment are called FUXIFIIOP which can be found online. Hope we all get it resolved soon.
The same thing has just happened to me! What did you do?
I have received an email from the company I believe I ordered my hula hoop from they are trying to tell me that it was not them but the company they get them from they are saying they will give me 10% back if I do t write a review I told them I want all my money and that I have reported them as I believe this a scam, I believe that we all brought things but did not get what we ordered then they try give you a small amount of money back as a good well gesture by saying it’s not them but the company they use. I’m not going to leave this I’m lucky I only lost £20 but I believe others have lost lots more !
Hi all
My son had some socks delivered. Same return address. He says has something to do with wish.com. Try asking there.
I too have purchased a pair of boots as a Christmas present, they arrived ok but they sent the wrong size ( 3 instead of a five). Any further progress getting refunds or replacements?
Thanks
Douglas Niven
I have very similar problems. Item is faulty. They have given me an address in China! I am to pay for this even though it says free returns on their website. The product is rubbish. I am going to send to the ~Southall return address. Not paying for postage to China.
I purchased this item in a totally different colour to which they've sent me and I want to return it. The only address I have is one in Southall, the package looks like it's come from the USA
I would like my money back have no idea how to contact this con of a company. I purchased this via Facebook do I need to contact them to get this resolved
Was photo in Pandora box but received a cheap copy
How do they get away with it
Y&G F2P Trident Way Southhall
I purchased a bag advertised on Facebook. payment taken 14.11.19. the bag arrived 05.12.19 I returned 06.12.19 to Y&G F2P. there was no other contact or delivery note. After writing twice to this curious address I have had no answer or recognition from either Sylviabeaute or Y&G . I posted many comments on the FB not an answer came.
WHAT the HECK is this address.
i purchased a multifunctional air brush from this so called company.itdoes not work as advertised on facebook. dont know who to contact. no phone number . all there is a return address on the outer packaging. not replying to any letters from this address. i am not paying return postage when they advertised free posting. it looks like just one big scam to me.
I think you are right. This scam has cost me £30. See my posts below.
I have written several times to this address both postal and emails. No answer at all. I sent a sub standard Tote bag back on 06.01.20. I have contacted FaceBook about the company advertising these products. No answer from them either. Where do we all go from here. Any ideas?
I have reported to police trading office the more people that do this may get some help this seems to be a big scam even thou I only lost £23 when you read all the people they have done it too they are making thousands on selling [censored] !
I have checked out the address on Google Earth. Unit 5 Trident Way is on a really big industrial estate near Heathrow Airport. Any one up for going to visit the site to see what sort of operation this really is? Do they have any kind of communication with the supplier of these goods. Are they just a collection point with no communication whatever with the supplier?
Hi I have had the same thing, want to return a pair of trousers that I ordered for my daughter for Christmas, that came to late and were cheap and tacky fabric. I want a refund, but all I have is the address you guys have. Maybe we should contact a watchdog program or something to investigate, just an idea!
Report to police trading fraud office maybe the more of us do it may get looked into
had the same ordered a rc plane, got a t shirt lol, but paid with paypal so should be fine fingers crossed
I also am having a problem. I ordered a swimming costume from Beachbliss, it is the wrong size they say email and we will send you an address. They have not and from reading reviews now I see they are in Hong Kong but the address on my package for returns is Y&G F2P Unit 5 Trident Way Southall. I managed to find this https://opengovuk.com/company/08335320
which tells you the person, director who owns this place. Think they are scamming money off people in many ways
https://beta.companieshouse.gov.uk/company/09171735/officers
This is information of the people who own the company who owns Trident Way unit 5
here is telephone number
4Px Fulfillment (Uk) Ltd
Locality: Southall
Address: UNIT 5 TRIDENT WAY Southall MIDDLESEX UB2 5LF UNITED KINGDOM
Phone: +[protected]
I sent a pair of boots back to this company on 24 th January 2020 . They sent the wrong size! Nothing back 😡😡
You git a phone no for this company please
A shirt has arrived from Y & G for me which I have never ordered but package has my full address. Value on the declaration sticker is US $13.93 but it appears to have come from China. I did order a toy robot for my granddaughter earlier this month but paid £44 so worried now from comments above that this is a scam and i will never see what I ordered or a refund.
These companies are more than one step ahead. We need to find a way to publicise this and to get action. Looking at complaints board's and other internet posts, there are lots of alleged companies selling on FB mainly but all have this return address and then say you need to return to China or Hong Kong etc. It is a scam clearly. I photographed my packaging with the return address and raised a dispute with PayPal but so far PayPal are saying I needed to return to Vietnam! That's even with the photos. We can complain to FB but I'm also going to post on FB and asked for everyone to share it. Need to makevsure we warn people off of these kind of purchases not just one company name Any other ideas how we can get the word out? This is a disgrace!
Yep, I have similar problems, ordered a Star Wars Stormtrooper helmet, £40 +, I thought from America via a compnay called Fivewood.
It arrived today ! From China a cheap flimsy face mask in the shape of a stormtrooper, customs sticker with a valuation of £14.00... THis should have been a solid state, voice changer solid helmet !
Y&G as a return, but they are not the seller, just a company that acts as UK contact.
I await email response from Fivewood Customer Services ?
I too, ordered some boots and a coat - the Company name "Berrylook" as the advertising company. The return address on package being Y&G F2P, Southall.
The goods came eventually, I took one look at the package and saw the goods, without opening the seals that the goods were "sub-standard". I immediately went back to the company website and looked up their customer service info. I sent them an e-mail the same time. I had a response the following morning " Thanking me but also apologising for the problem. I was asked to send the return tracking info and also a copy of return receipt so they can validate if you properly return it to the correct address". I too, return it to the address written as the "return address on the package", as there was no invoice or forwarding address on the piece of paper that was inside the package. According to them, once confirmed status of return they will immediately refund".
I sent them an e-mail from the "Post Office" with the tracking details. Now I have received another e-mail from them to say "delivered but to the wrong returning address" - THIS IS PROOF THAT THEY HAVE RECEIVED THE RETURNED GOODS.
Their first response to me was that they were prepared for me to keep the goods and they will refund 25% of its cost to me - which I said "NO" - I wanted my full cost. Now upon receiving the tracked goods, they are now saying that they can only pay me 50% because it was sent to the wrong address (?). They are also asking me to provide receipt of the returning parcel - which they know fully well that there was no "receipt enclosed in the parcel". They also said that if I am not satisfied with response that I can file a dispute by going to their Resolution Centre - No details on website. I am now waiting for another response from them.
THEY ARE MAKING MONEY BY SELLING SUB-STANDARD GOODS AND HOPING NO-ONE WILL COMPLAIN ABOUT IT!
I have mentioned to them that I will be consulting with Cosumer Advice.
Hi there my name is copeland budiar you have send me a pair of ladys shoes witch I did not order I would like to know how you get my name and what payment did I made
I do not have a wish account and have not ordered any items.
I received an email from wish informing me that my order for 4 pairs of size 12 American army boots have been dispatched to me and that the payment has been made via my pay pal account .
I have never ordered any items from them let alone 4 pairs of size 12 army boots from America, but they seem to have access to my pay pal account.
This morning a package turned up displaying an American customs form attached to it with a royal mail posting slip attached from Y&G F2P, Unit 5 UB2 5LF, containing 2 Pairs of boots.
I have taken this up with wish and as of yet no response.
Will keep posting until issue resolved.
It's a common scam by the Chinese people. They sell fake items and return no money when you have discovered the item(s) you bought are not originals and return to them. They simply just brush you off and continue your scam. Contact your credit card company or Paypal to have your money back.
Thanks yes same thing happened to me - same address - Chinese scam offering to refund 50% I said no, reported to PayPal and raised a dispute - good luck everyone, I'll keep updated on this page - buyers beware!
I received a pack of 10, extremely poor quality, face masks today, value USD 5.00. I don't have Facebook, there are no transactions on my credit card or PayPal accounts so I have absolutely no idea where this has come from our how they got my name and address. Ludicrous how they're getting away with this for so long and so many people. They should be ashamed of themselves
I received a pack of 10, extremely poor quality, face masks today, value USD 5.00. I don't have Facebook, there are no transactions on my credit card or PayPal accounts so I have absolutely no idea where this has come from or how they got my name and address. Ludicrous how they're getting away with this for so long and so many people. They should be ashamed of themselves
Today I received a packet of 10 face masks that I didn’t order and, as far as can see on my bank statement, I haven’t paid for either. Very confused. All packaging in Chinese. Worried now that my bank card has been cloned. If so, what can I do about it?
Forgot to say that the address on the packaging is Y&G F2P, unit 5 Trident Way, Southall, UB2 5LF
Same thing happened to me. Ordered a pretty dress but something resembling a shroud came instead. Can't contact them. It's a scam. I'm going to put it down to experience and bin the dress.
Bought sandals via FB, tried returning them, email unanswered, sandals are shocking quality, origin China, Best Smart selling them with the same return address as everybody else has given in Southall! How do we stop this type of practice? Surely FB have a duty of care?
I bought two pairs of these crappy sandals size 37 sent ordered 38, pay pal is my method of payment and I am now sending to China for full refund when they receive them there, proof of postage with pay pal. Might be a slow boat to China but hope pay pal on my side
J&Z group LLC
ROOM 214, BUILDING 6 E TAO
999 HUANCHENG ROAD SOUTH
NINGBO
ZHEJIANG PROVINCE
31500 MA
I got 20 face masks this morning from Y&G F2p unit 5 Trident way Southall UB2 5LF. I hadn't ordered them or anything else. I've had numerous packages arriving with things I haven't ordered. I've looked at my account and cannot find any unusual activity.
Hi Jayne,
Me too! I received 10 or 12 toni&guy metal combs that I have never ordered. I have not been charged but I am slightly freaking out as they may have hacked any of my accounts. I changed my PayPal password, added extra protection and removed my debit card from there . I only left my credit card linked as its easier to settle issues on a credit card. However, i don't feel comfortable enough and I keep on checking my bank activities.
Me too, just received 3 pays of boots I didn't order. I have been checking my account since I got an email from Wish to inform me that my items have been shipped, paid by PayPal. I contacted my credit card company and informed them, no money taken, they cancelled my credit card and issued me with a new one. I have been checking my bank account, no money has been taken. So where did the get the money. PayPal showed the items as fully paid for. I went as far as closing my account with PayPal. I am sending the boots to charity when the shops opens at the end of the lockdown. I am not paying a penny on return cos I have the same address as everyone else.
On the 20/3/20, I ordered what was described as "stained glass minister wall art" cost $30+ postage. I have received it today, it is not stained glass, it is a thin plastic with some kind of transfer of 2 kingfishers on the back and is fixed to a thin metal branch and the plastic has scratch marks on. I had intended hanging this at a window but it is awful, I'm so relieved that it wasn't a gift for someone, posted directly to them. The email received on purchase was from " Gracias Zone"
Will put on greenhouse door to stop birds from flying in to the glass.
And so it goes on. I have exactly the same problem as all of you. Wrong size, dreadful quality, want a refund and send back but no tickets etc. address in HK. It is outrageous that i am just going to bin these clothes as it isn't worth wasting my time on, we've been had. Won't be doing that again, back to trusty UK companies like M & S.
I ordered a Multipurpose Knife Sharpener from called Dannystore $24.21 via FB and they sent me a 2inch tin wheel! Paid by PayPal so have reported it as a fraudulent company
I have the same thing what a scam
Me too, paid through pay pal so hopefully get my money back
I have been sent an item from this company Y&G F2P southal I have never ordered this such Item I have checked Paypal and ebay purchase history AND THERE IS NO SUCH TRANSACTION regarding this item and my Bank account etc and it has not been paid for so where or who ordered this item I do not know so I will keep checking statements and PAYpal account just in case I get charged then I will know where it come from and who ordered it I will not return to the return address as on reading all the complaints on here it must be a big con and a scam So peoples please take care and keep checking your Paypal and bank statements
Bernie
Thought I had bought a Electric Knife sharpener that seemed too good to be true. IT WAS. All that came was a grinding wheel. Paypal have refused to refund payment. Your never too old to be fooled. J Burton
I bought Clematis seeds on Amazon from seller called SVI - with the same address!
Y&G F2P
Unit 5 Trident Way
Southall
I received a pile of dust from China. Total Fraud.
Bought a swinging tree hammock and it is approximately 2ft square. I would laugh but still too angry. Paypal $39 so fingers crossed can get resolved . I am surprised Facebook has anything to do with scam companies like this.