Young Explorers’s earns a 1.5-star rating from 58 reviews, showing that the majority of parents and children are dissatisfied with educational toys and games.
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I HIGHLY recommend NOT ordering from Young Explorers
I HIGHLY recommend NOT ordering from Young Explorers. I purchased a birthday gift on 19 October for my 5 year old niece. Just today (18 Nov), I received an email from Young Explorers that the order is on back order! Can you believe it! All this time, I thought my niece received her gift! They also do not have anything online to write a note to the recipient. Don't waste your time with this company as there are many other options to choose from. "
Shopping Essentials Scam
Over two years ago, I purchased some educational toys for my grandchhildren online from Young Explorers. Two years later, I get a call from my bank, telling me there is a suspicious recurring charge on my credit card. They reeled off recent credit card purchases and all were correct except for a monthly charge for Shopping Essentials Membership. This company was totally unfamiliar to me. My husband had believed this was some kind of membership I had signed up for and didn't think to question the charge.
I did not sign up for any shopping membership and never used the membership. Period. I have traced this scam - which cost me over &1000 over two years time - to Young Explorers, a company with a catalogue full of educational toys. I did order toys for my grandchildren from this company - both over the phone and online. It was the online purchase in November 1998 that triggered the bogushopping "membership."
I called Young Explorers Customer Service. Before reaching a representative, I listened to a message promising $20 off my purchase if I look at their shopping membership plan. When Betty finally came on the phone, I complained about these extraneous charges that were a result of my doing business with Young Explorers. Betty confirmed that I had clicked Yes to the trial Shopping essentials program in 1998.
I told Betty that I never clicked Yes and never sign up for Shopping Memberships. Never, never, never. Betty hung up on me.
Great company, yes? Are there other victims of Young Explorers and their participation in the Shopping Essentials scam? Should we talk Class Action suit? This is a particularly offensive scam targeting people wanting to buy toys for their young ones. The money Young Explorers and Shopping Essentials extorted from me was hard-earned. You would think they'd be satisfied making a profit off their products. I guess they got a little greedy over at Youn Explorers.
Georgia
The complaint has been investigated and resolved to the customer’s satisfaction.
This happened to my parents too. They ordered toys for my daughters and they were being charged for the "membership" but didn't know anything about it. They were able to stop the payments after several had been taken already. This is still happening in 2015.
I just went thru the identical situation! I ordered gifts for my grandchildren last year. When our credit card bill came this Nov (2013), my husband asked me what was the charge we kept getting from "Young Explorers club"? I said I didn't have a clue and hadn't ordered anything from them since last Nov. When I called I was informed I had "agreed" to a 30 day free trial, and since I hadn't canceled, I was being billed. I informed them not only had I NOT agreed to this club, but had NEVER received anything from them! It was only after a VERY heated and threatening conversation that they finally refunded my last payment. I have ordered lots of things on-line and have never had a scam like this before! They should be out of business!
Horrible Service and Deceptive Practices
I would rate their store lower than one star. I ordered something for a child for Christmas on the Dec 16th with the rush delivery. Now they are saying it is not going to be here till Dec 29th. Called customer service and it is "Nothing we can do". Their shipping policy specifically said that it was 3 to 4 day delivery for stuff that is in stock, which this item was and it was ordered on the 16th. So I paid extra for something that is arriving later that the date it was supposed to have, EVEN having given myself some extra delivery time? What BS!
Horrible customer service too...first person didn't care and almost immediately passed me off by putting me on hold for 1/2 hour and then the second person had no idea what my case was about and just started over. I should have bothered waiting, cause she didn't care either.
The complaint has been investigated and resolved to the customer’s satisfaction.
no customer service
They do not deserve your business. My package did not arrive, I inquired twice about a tracking number (not), sent a third very complete inquiry when the package had not arrived after two weeks. No response whatsoever. The package finally did arrive, one item does not work, but do do not want to deal with these people again. That is, assuming that they would respond to my request.
The complaint has been investigated and resolved to the customer’s satisfaction.
"This "company" should be avoided completely. Please post on FB to all your contacts, and ask each one to post to their contacts. They need to be reported and taken down. "
That usually does not work.
This "company" should be avoided completely. Please post on FB to all your contacts, and ask each one to post to their contacts. They need to be reported and taken down.
This company is not worth anyone's time or money. We ordered Xmas gifts for my son 3 weeks before Christmas and only 1 item out of the 6 has arrived as of today. I made several attempts via email and phone to contact them. No response to my emails and I sat on hold for over an hour each time. When I finally got through this am, I was told they could only cancel the items on back order (which I was not told about) and the gifts in route were my responsibility to return. Not a single apology was offered for my experience or the inconvenience. Bad, bad, bad!
I had a similar experience.
I would rate their store lower than one star if I could. I ordered something for a child for Christmas on the Dec 16th with the rush delivery. Now you are saying it is not going to be here till Dec 29th. Called customer service and it is "Nothing we can do". Their shipping policy specifically said that it was 3 to 4 day delivery for stuff that is in stock, which this item was and it was ordered on the 16th. So I paid extra for something that is arriving later that the date it was supposed to have, EVEN having given myself some extra delivery time? What BS!
Horrible customer service too...first person didn't care and almost immediately passed me off by putting me on hold for 1/2 hour and then the second person had no idea what my case was about and just started over. I should have bothered waiting, cause she didn't care either.
Their customer service is extremely misleading, disappointing, and certainly not geared towards satisfying their customers
A friend sent my son a $100.00 item from Young Explorer's for his birthday. We felt funny exchanging the item, but decided it was too similar to something he already had. I have purchased items many times before, as well, from YE).
After paying $26.00 (oversized, insured, UPS) out of pocket (which I knew ahead of time I would be doing), Young Explorers received the item December 3. (Three separate times I called mid-day and was told to call later due to "heavy calls"). I had written on the back of the return form the items we wanted in lieu of the original gift just as their instructions stated; but, one month later... nothing arrived. So I called, spoke to a rep who acknowledged the account was noted Dec. 23. Now, two weeks later and MULTIPLE follow up phone calls, I have been told me that they credited her credit card (which they say is now being declined) and are unable to exchange the item. Their UNPUBLICIZED/UNWRITTEN store policy is that EVERY item is ALWAYS credited back and requested items for EXCHANGE are then RECHARGED to the purchaser. So, the bottom line is the gift giver ALWAYS know if the recipient returns the gift for something else (which can be awkward). In my case, I would actually have to call my friend and say, "Can you please call them and give them a new credit card number because for all I know your expiration date is different from the one in their computer or your card number was stolen and you've cancelled your card." My friend is financially secure; that is not the issue. HOW AWKWARD TO HAVE TO DO THIS! HOW AWKWARD FOR THE GIVER TO KNOW IF YOU ARE EXCHANGING THE GIFT! This "exchange" policy is not printed anywhere on the form but according to YE it is their state law. One person I spoke with said, "Let me ask my supervisor if we can issue a gift card..." "unfortunately, no." I was told this again (after I requested to please speak to the supervisor). Sadly, the "supervisor" was INCREDIBLY indifferent and basically read a "one size fits all" script on how to handle situations like these. I will definitely ask my friend if she has been credited for the amount, and I will encourage her and ALL of my friends to shop elsewhere for true customer service. They need to take a lesson from Zappos, Target, or the Department of Motor Vehicles for that matter. Very disappointing. I never raised my voice or used bad language, but did tell them their customer service is extremely misleading, disappointing, and certainly not geared towards satisfying their customers. It is NOT 100% as stated on their website.
Scam
I ordered ~$400.00 in toys from Young Explorers on December 12, 2009. Some of the items were listed as "Out of Stock, due in soon." I paid extra for 2-day shipping, knowing that some of the items could not be shipped straightaway.
Only one item arrived 2 days later by express shipping. On the 19th, I checked back in on the website and found that the items that were "Due in soon" now had specific dates listed for when they would arrive in the warehouse. Most dates were in mid-January 2010, one was in April 2010, none were in December of 2009. I found a link on the website to view my order and found that other things had just shipped, but not by the 2nd-day air I had paid for. I also discovered, to my surprise, that one item had been cancelled. I had never received an email about the cancelled item. I called the company and 3 times in a row, after holding for 15 minutes, I was directed to a messaging system.
I called the company again today (12/23/09) to inquire about an item that was listed as shipped on the 18th but had not yet arrived. I was able to reach a representative. I remarked that I had paid for 2-day shipping and the representative said "No, you didn't." and when I argued that I had paid the extra money when I placed the order and that this was listed on my order form, she said "What's your point?" and then hung up on me.
The complaint has been investigated and resolved to the customer’s satisfaction.
i ordered from young exployers. now my account is being charged 14.95 every month. what is it ? YA,LL need to stop this charge ! Even though I like the products I got . I will not being ordering from you again. Can't trust that it won't happen again. thank you
I placed an order on December 8, 2018 and called to check on where my order was. I was told that my cc was declined and they
DID NOT NOTIFY ME OF SAME, so therefore the order just sat there. Called customer service and after "trying" to communicate
with FOUR reps who I found out were not located in the US, I asked to be connected to someone in the good ole USA. I found
out from the rep in the US that the person in the Philippines who took my order screwed it up badly - incorrect information
recorded therefore, my cc was declined. After confirming the cc number with the US rep, all was in order however, ended
up paying an extra $40.00 for overnight shipping because the YOUNG EXPLORERS rep screwed it up. Mr. Mark Fleischmann
who is the owner cannot be found and there is no Headquarter listing so can't call the corporate headquarters, nor can
the reps! I also ordered a gift card and the rep said they cannot call the home office (which is where they are shipped from)
to have them overnight it especially when the original rep screwed up the order. Shame on Mr. Fleischmann for number one,
employing folks in other countries to obviously save money and make more for himself - great for the US economy right and secondly, not addressing any of the complaints I've seen. I am planning to file a claim in small claims court as I want my money back
and for the frustration I encountered dealing with this company. Every employee I talked to obviously dislikes they way
they are treated.
shown on the internet. Again shame on you Mr. Fleischmann
Ordered $300.00 worth of toys from young explorers on November 22, 2011. One week before Christmas everything had arrived but one item. I made three email inquiries and called only to find that the specific person in charge of shipping that item was not in. They took a message and said that they would return my call. It is now December 27th, 2011, no return phone call. Also the quality of one toy was extremely poor and cannot be put together as instructed, one item was the wrong item, and another item a book called Walter the Farting Dog came with a stuffed dog that is supposed to fart (which my 8 year old son and 4 year daughter would have found too funny), however it does not...not much you can do when the company won't respond with customer service. Disappointed, but not as disappointed as my children.
It's nice to know which catalogs are associated with an unsavory business. Thank you.
All of the following catalogs trace back to the physical address listed below:
Potpourri Group Inc
Catalog Favorites
The Pyramid Collection
Natures jewelry
Northstyle
in the company of dogs
the stitchery
back in the saddle
serengeti
whatever works
young explorers
expressions
ADDRESS, PHONE and FAX
222 Mill Rd
Chelmsford, Massachusetts 01824
United States
[protected] Fax -- [protected]
i had subscribed for young explorer school magazine and it was told that during vacation time the magazine would be sent to our respective homes. but during the whole summer vacation (April, May. June) i did not receive even a single magazine. kindly see to it and do the needful.
Fraud
They offer you a coupon on your order. If you accept it, they will enroll you @ shoppingessentials plus, and suck all the money out of your account charging every month. It sounds like you're getting a coupon on your purchase, but they are frauduently signing you up for a "service" with a charge every month. Too bad, they carry neat products, but you can't trust a company like that.
Put toy in box, ship toy to recipient. How hard can that be? Evidently, really really hard.
This place has Horrible order fulfilliment. Customer service has no power to correct anything. Their 1st level customer support will look at your problem, put you on hold for 20 minutes, then say, "i have to transfer you to a specialist " where you start over. They claim to ship but do not. In the same phonecall I got info that 1) the missing game had shipped last friday and 2) it was backordered till the end of February. Two different stories about the same order from two different people on the same call!
My dad ordered 6 items in November... by Feb we had received only 3. I cancelled the other 2 and had them send a check. Probably a bad idea, as I think the cancelled order money will never be refunded. if it ever shows up, I'll be shocked. This fiasco cost me at least 8 phonecalls and was still not resolved. To summarize, they suck. Avoid Young Explorers at all costs.
I would rate their store lower than one star. I ordered something for a child for Christmas on the Dec 16th with the rush delivery. Now they are saying it is not going to be here till Dec 29th. Called customer service and it is "Nothing we can do". Their shipping policy specifically said that it was 3 to 4 day delivery for stuff that is in stock, which this item was and it was ordered on the 16th. So I paid extra for something that is arriving later that the date it was supposed to have, EVEN having given myself some extra delivery time? What BS!
Horrible customer service too...first person didn't care and almost immediately passed me off by putting me on hold for 1/2 hour and then the second person had no idea what my case was about and just started over. I shouldn't have bothered waiting, cause she didn't care either.
I am not the first to have this problem. Look around on other sites and people have the same issues. I should have looked before I bought :-(
They also sell the cheapest made crap ever-you can pay $60 for a toy that won't last a day and try to complain but get no one who will listen!
Bad service
I recently ordered an item from Young Explorers.com. They had told me it was on back order until the 4th of February. That was okay because my grandson’s birthday was the 10th of February and I thought that would still give them time to wrap it and mail it. When the gift hadn’t arrived, I checked to see why. I was told that it was now on back order until Aug.2009. I was not notified and they were rather insensitive to my dilemma. In fact, the supervisor told me to go to the store and buy a gift. I felt that was uncalled for and I wanted others who shop on line to be aware of their tactics.
The complaint has been investigated and resolved to the customer’s satisfaction.
Young explorers.com is incompetent. We've numerous problems ordering by magazine and by phone. They are usually back ordered way before December holidays, and they overcharge for extremely SLOW "expedited" FEDEX delivery. Their last explanation was that paying for expedited delivery did not guarantee delivery according the "estimated" timeline. WHY PAY?! I'm not going to order from them again.
Young Explorers Reviews 0
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About Young Explorers
The website is user-friendly and easy to navigate, making it easy for parents to find what they are looking for. The products are categorized into different sections, such as science and nature, arts and crafts, outdoor play, and more. This makes it easy for parents to find products that are suitable for their child's interests and age group.
One of the best things about YoungExplorers is the quality of the products they offer. The store only sells products that are made from high-quality materials and are safe for children to use. This gives parents peace of mind knowing that they are buying products that are not only fun but also safe for their children.
Another great feature of YoungExplorers is the customer service. The store has a team of friendly and knowledgeable customer service representatives who are always ready to assist customers with any questions or concerns they may have. They are available via phone, email, or live chat, making it easy for customers to get the help they need.
Overall, YoungExplorers is an excellent online store for parents who are looking for high-quality educational and entertaining products for their children. With a vast collection of products, user-friendly website, and excellent customer service, it's no wonder why YoungExplorers is a popular choice among parents.
Overview of Young Explorers complaint handling
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Young Explorers Contacts
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Young Explorers phone numbers+1 (877) 756-5058+1 (877) 756-5058Click up if you have successfully reached Young Explorers by calling +1 (877) 756-5058 phone number 0 0 users reported that they have successfully reached Young Explorers by calling +1 (877) 756-5058 phone number Click down if you have unsuccessfully reached Young Explorers by calling +1 (877) 756-5058 phone number 0 0 users reported that they have UNsuccessfully reached Young Explorers by calling +1 (877) 756-5058 phone numberCustomer Service+1 (800) 239-7577+1 (800) 239-7577Click up if you have successfully reached Young Explorers by calling +1 (800) 239-7577 phone number 0 0 users reported that they have successfully reached Young Explorers by calling +1 (800) 239-7577 phone number Click down if you have unsuccessfully reached Young Explorers by calling +1 (800) 239-7577 phone number 0 0 users reported that they have UNsuccessfully reached Young Explorers by calling +1 (800) 239-7577 phone numberSales+1 (800) 239-7577+1 (800) 239-7577Click up if you have successfully reached Young Explorers by calling +1 (800) 239-7577 phone number 0 0 users reported that they have successfully reached Young Explorers by calling +1 (800) 239-7577 phone number Click down if you have unsuccessfully reached Young Explorers by calling +1 (800) 239-7577 phone number 0 0 users reported that they have UNsuccessfully reached Young Explorers by calling +1 (800) 239-7577 phone number
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Young Explorers emailshelp@youngexplorers.com100%Confidence score: 100%Support
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Young Explorers address101 Billerica Ave, Building 2, North Billerica, Massachusetts, 01862, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Young Explorers contacts
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