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Is this a scam? Did they just take my money and never intend on sending the items? I ordered these things in plenty of time for Christmas. (November 15) Apparently the items were on backorder- I was NEVER notified that they were back ordered. (does this website not track what is in stock or not at the time an order is made? They didn't even email me to tell me that their items were not available after I ordered them. I sent an email to complain and they guaranteed that they would be delivered by Christmas. No delivery. I sent another email and I then received a message "is currently in transit to you. Please expect delivery of your order within the next few days" No package- Then again on December 24th-the same message. But of course they have ALREADY charged my account the $200! I will NEVER use them again...In my opinion, they are unprofessional and inefficient as a company! (Today is January 3rd and I STILL have not received a package.)
The complaint has been investigated and resolved to the customer’s satisfaction.
I too purchased items 3 months ago from your store online .com
they never plan on refunding my money that was not to be taken until item ships, which it states on their site
guarantee satisfaction? I guess i can not complain about items that i have never received!
DO NOT WASTE YOUR HARD EARNED MONEY I DONT THINK THIS IS A REAL COMPANY
I too have been taken in by this scam. Ordered items and have never received them, have emailed customer service and tried to call them, to no avail. I spent well over 200 dollars, and can't even get anyone on the phone. I have reported them to the better business bureau. Please don't be taken in by their cheap prices, it doesn't mean a thing if you never receive your items.
Yourstoreonline's customer service number is [protected] m-f during normal business hours. We love our customers and would be more than happy to assist you. A+++
agree with the above statements my issue is the products they sell are not what you get when going through the manufacturer. I have received 3 pairs of pajama pants that are nothing like like the ones you ordered over the phone. they are made cheaply not of same material. ordered the specials that were for 0$ only shipping received none of the items needless to say your online store is a fraud-and sells crap probably the damaged irregular if I wanted that I could go into any outlet mall pay 1/2 the price! extremely disappointed
Same thing. Never received item, nor refund. No response to emails.
Do not order from this company. I order from them and never received my item. They never responded to my emails. I would check my order and it would say it was back ordered.
I too made a purchase and never received it!
Picture online showed a One Touch Can Opener...I already have one of these so know exactly what it is. the product that came is a cheap copy .. Has to be fraudulent when they use the brand name... They said to return it and I would get money back...less shipping in both directions. What a load of rubbish...
ii ordered a rainbow loom 3 weeks ago, they have taken the money out of my account (double) the money, i sent a e-mail and got no responce.
I was looking for old 'Chaps' cologne. Any other website it is either out of stock or very expensive. Here it was very inexpensive and too good to be true and the site looked funny to me. Most companies now have one of your payment options to be paypal and they don't. I decided to look to see if there were any complaints about this site. Have any of you got your money back? You can file a dispute with your bank and you can get your money back. This company needs to be put out of business! I doesn't sound like they are even real! They need to be put in prison for taking advantage of people and stealing from innocent victims!
I am 22 days out from date I placed my order. Have not received yet! First time I talked with them I was promised delivery by that Friday. Email to them stated I had already spoken to a rep and it was resolved. Second time on phone they stated my package had been damaged in shipment and shipper had returned it to them and they would resend in a few days. They promised that I would get emails keeping me updated on my package. Also each time I check my account online it is never updated. Only says in processing and will be able to track within 24 to 48 hours. Last time I tried to log on to my account to check status, my account is no longer there and it will not let me log in! I will be contacting bank and getting my money back! I do not care if it cost me more to get it!
I was ordered Rayban sunglasses on 20/04/2014 and received conformation form mallpay.com regarding order completed and I will received my order with 3 to 10 days but not mention order number, I was paid round $42.00, I have no tracking number or emails to fined order information, I think its fake company
Same issue! Ordered an item on October 15th, 2014 for the holidays. It is now January 1, 2015 and no item. They lied over and over again and said they were sending it.
I wish that I would have seen these complaints. I ordered an item in April. It's now July 17 (four months have passed), and they finally debited the $100 from my bank, but when I called to make sure that it was finally shipping out, I was told they were STILL waiting for the correct color, and that it would be another FOUR WEEKS. I told them to send a different color...we'll see what happens. This is outrageous.
Same complaint here, same message about waiting an additional 24-48 hours. Haven’t received my product. Guess I will be calling VISA to dispute the charges!
This must be a FAKE SITE. The site is now listed under YORSTORES.com When I went to checkout with paypal I noticed at the top the payee is NOT a store but to a personal account of tranminhvu56354@gmail.com.
When I tried to call their phone # listed on their site it is FAKE PHONE NUMBER (phone listing shows AAA Sand & Stone) and does not go through (I tried over 10 times)
I thought it was TOO GOOD TO BE TRUE with their pricing.
Beware you are paying a person named TRAN MINH VU (at least that is the name this person is using) not this Yorstores (which looks like what they changed the name of the site to) They also have listed they have a location in Los Angeles. I live there and there is no such store listed anywhere and I have NEVER heard of this company.
The link to take you to their FACEBOOK page is also FAKE (I checked manually and there is no FB page for them listed under yorstores)
I haven't received items that I ordered in April. I can not get anyone to e-mail me back with reason
yourstoreonline llc is NOT responding to what ever reason they keep sending me a lantern. I need help, big time!
I ordered a flashlight that clearly showed photos in the ad of the product. Was supposed to be a 30, 000 lumen flashlight for $ 29.95 that lit up a canyon in the photo. Ad even said it had a money back guarantee. They shipped me a $ 5 light that couldn't light up a 10 foot bedroom, it was scuffed and chipped like it was used, and they sent it with a charger that cannot be used in the United States. Their response... "all of our other customers liked the product". They said do not return it, since it would cost almost as much as the flashlight. They suggested giving it away, and they would refund 10% of my purchase (but I don't know anyone in Europe or Asia, and I certainly wouldn't spend the shipping charge to give it away). After back and forth emails, they came up to 40%, which was unacceptable, so I forced the chargeback through Visa. Fast forward a couple of weeks, and I ordered outlet covers with LED night lights built in. In less than 30 days, I have two night lights with dead LEDs that are supposed to last 25 years, and two that have defective light sensors, so they stay on all the time. Their response... "all of our other customers liked the product". Both times, their tracking information was false, and the shipping took several weeks. In BOTH cases, I did not order from yourstoreonline.net, one order was through a Facebook ad, and the other from a random vendor recommended by Google. These people HIDE and CLOAK their identity, so their poor customer service and crappy products won't be found out right away. These people are frauds and need to be run out of town.