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4.2 1 Review 444 Complaints
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YuppTV Complaints 444

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8:56 pm EDT
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YuppTV big boss 2 not telecasted

We were eagerly waiting to watch big boss 2 telugu which is supposed to be telecasted at 9pm indian time on star Maa..though the program heading showed big boss 2, son of satyaMurthy was telecasted.. no proper response from yupp chat..
Wats the point of having yupp when we cannot see the program we wanted to see..my indian friends could see the program on Maa..we could not...all the suspense about contestants gone..if its not resolved we all 150 members of our group using yupp are going to disconnect yupp..

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Karthiksaan
US
Jun 11, 2018 10:13 pm EDT
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I did get a chance to chat with YuppTV guys. All they say is "Star Network doesn't have the copyrights of Bigg Boss content in the overseas and the same would be replaced by other content".

I MEAN SERIOUSLY?

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Frustrating YuppTV
US
Jun 11, 2018 12:01 pm EDT
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I am hearing very positive feedback about Chitram TV, and so much negative about YuppTV these days.
It's time I must switch to Chitram TV. Bye Bye YuppTV.
What worries the most beyond YuppTV services is their Support.

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Pree1234
MY
Jun 11, 2018 9:41 pm EDT
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Can you please give me details abt Chitra tv..as you said these people don't even respond when needed..

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Frustrating YuppTV
US
Jun 11, 2018 11:59 am EDT
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They are not even responding on chat. Frustrating!

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srikanth874
MY
Jun 11, 2018 9:22 am EDT
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It is wait of yupp subscription if no bigboss.

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Karthiksaan
US
Jun 11, 2018 7:12 am EDT
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It is really frustrating. i have taken the membership only because of Bigg Boss show and the show is not telecasted. I'm really not sure if they gonna telecast atleast the remaining episodes of the show.

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prashu123
AE
Jun 11, 2018 1:19 am EDT

yes, we also faced same problem, really disappointed.

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Pree1234
MY
Jun 11, 2018 7:39 am EDT
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Replying to comment of prashu123

Wats the point of having yupp tv..it's not free subscription or something..when we paid for some service which we did not receive on time is useless...they shld look into it..if we get one day delay program, all the suspense is gone.

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prashu123
AE
Jun 11, 2018 1:18 am EDT

Yes we also waited but not telecasted, what happened ?

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12:21 pm EDT
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YuppTV unauthorised transfer of us$5.83 from my credit card account.

Dear Team,

An amount of US $5.83 was cut without my consent. I am not interested and have not used any of their services till date. I immediately wrote back to refund the amount. The company wrote back with a Resolution Ticket No. 616536. As promised they did not respond in 24 Hrs.

Once again I sent another request mail. I have received no reply so far.

They are not responding to my mails also.
Thus, I request for your action for Yupp TV to immediately make reverse payment of US $ 5.83 and oblige.

Regards, Jagadish KV, Mbl:[protected]

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10:35 pm EDT
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YuppTV unauthorized credit card transaction

Customer support person called and automatically converted to monthly subscription and charged for the rest of the month without my consent / authorization for credit card transaction.

This is fraud under US law and will file a Lawsuit against YUPPTV. Even after telling them this is fraud they were reluctant to refund the unauthorized charged completely.

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YuppTV yupptv not working properly always loading in 10 mbps speed

I am using LG (43lj550v) tv. Yupptv subscribed Nov 2017. From last 2 months too much loading on live tv's. I can't watch any programs. it's waste of money. kindly charge yupptv only working hours. it will be helpful for customers. very worst experience with yupptv now a days.

I have 10 mbbs in my home. still loading yupptv.

Thanks.
N. Sulaiman Sherif
[protected]@gmail.com

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Update by sherif786
May 05, 2018 2:08 am EDT

https://youtu.be/81tGVl8A5l4

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8:54 am EDT
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YuppTV it say premium and still they do ads.

Oke, I do get why YouTube do it, they need they money feom somewhere to maintain servers.

But Yupp TV run adds on your app, every time you change channel.

No word for how angry I am about it. I pay so much more for all the channels and they do this. They just Lost me and a friend. Both gonna change to Lyca.

We er Lebara customers. All tamil in Europe will change sooner or late.

Yupp TV sucks, poor service, app sucks, software on TV devices sucks. Hope your company die.

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Yupptv Retailer
Yupptv Retailer
GB
Aug 24, 2018 3:13 pm EDT
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I've been with Yupptv for 4 years now, in which time i've setup countless friends and families. When their new console appeared with the frustrating 30 second adverts; every time I switched channels I was ready to leave. Initially, I distributed my 5 referral codes for the standard 30 day extra subscription to my friends and family. I was then upgraded to a retailer account and whilst you still only get 30 days extra as a retailer referral you can enable adverts to be turned off, all you have to do when buying online is enter my retailer code 0JBIV4 then contact Yupptv and ask to have the adverts disabled, its that simple! I've referred around 17 households so far and everyone is enjoying Yupptv without the adverts.

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YuppTV yupptv app

I have been using Yupptv quiet sometime and after the New Navigation support I am regularly had to get in touch with support.
Over the past 1 week I contacted Yupptv 6 or 7 times surprisingly I got the same answer from everyone

Problems I have
1.Poor Buffering Problem
2.Voice Sync Problem
3.White Screen Problem
4.App Navigation Stuck Problem
5.Programs missing (cash or Jabardasth sometimes play from onething to other )

Answers from the engineers
1.Restart the system and please check
2.Please check one last time
3.Update Yupptv
4.You dont get your money you have to be with Yupptv

I am ready to be with Yupptv but I dont know if you dont able to provide the services that I expect programs that I want and looking for why should I still continue with Yupptv .

Please refund my money back.

Regards,
Hari

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8:11 am EDT

YuppTV poor provision of service / yupp tv migration from lebara

It's a joke. Yes. It's a Joke. Lebara was a better provider than Yupp TV is. If I was Yupp TV, I would have kept Lebara Play and not migrated Lebara Play clients to Yupp TV.

Firstly, there is no guarantee for a refund. Secondly, the customer service staff do not always know what they are talking about.

Programmes are stuck. Buffering is crap even when viewing at 288p. Forget about watching in HD. My youtube videos load better in HD. No problem with my internet. It's just that Yupp TV does not have an algorithm that is best suited for IPTV.

Perhaps, when Yupp TV took over Lebara's customer base, they should have bloody taken over their technology and learnt something.

I am gonna close my account with Yupp TV. I am going with LYCA. If you do not recitify this, Yupp TV, you will face the same problem as in 2010 - bancruptcy and eventually shut down.

Cheers,
Shankar

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7:06 am EDT
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YuppTV yupp tv not letting me sign in

When I sign it doesn't let me sign in. It says invalid credentials.
Then I went to customer service care chat on yupp tv.
They did not reply for half an hour so [censor] customer service.
Can you sort out your bad customer service and your stupid company yupp tv quickly sort it out now!
Even now I tried customer service chat and call and no one is replying you fools do something. I will sue your company if you do no fix up.

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4:40 am EDT
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YuppTV migration from lebara play

When my Lebara subscription was ended last year without asking me my husband subscribed YuppTV, after subscription we realised that the reception was very poor and takes longer to load the shows so I subscribed with LebaraPlay a month ago now they migrated to crap YuppTV again. Now I have two subscription and the same [censor], none of the shows loading properly, issues on the live tv, with the ads and stops suddenly for no reason.

I rang the customer service to cancel the subscription, they refused to cancel, that's ridiculous go have two subscription. I asked them put the call through to the manager or supervisor, they refused to do it. I refused to put my phone down too, after holding for more then 30 mins, someone spoke to me, saying floor supervisor, I'm sure definitely she's not because I heard the same voice.
Very poor customer service. They don't even want to listen to the customers. I'm very very disappointed. I loved Lebara Play, user friendly device, easy to navigate, never had any issue with loading the shows.

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Update by Buji
Apr 10, 2018 6:00 am EDT

I received a call from customer care support manager today, he addressed and resolved the issue. They didn’t refund the subscription as they don’t have authority to refund Lebara Play Subscription but they waived the activation fees of $60 to activate the device. Thanks for calling back and resolved this issue.

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jjpat
US
May 02, 2018 10:36 am EDT

Need MyJesus Channel please - It was in lebara play. Is it possible to revert back to lebara app?

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4:59 pm EDT
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YuppTV migration from lebaraplay

I am also a lebaraplay subscriber and recently migrated to YuppTV and very very disappointed with the app and also the catchup tv functionality. With lebaraplay we used to get the catchup tv immediately and we are waiting for quite a while on YuppTV. And app crashes frequently - videos go blank. Kindly fix this soon for us to get the same quality of service we got with lebara else will be forced to cancel the subscription - Geetha

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YuppTV migration to yupptv

I am a lebara play customer and was recently migrated to yupp tv. It has been a week and the service is poor. I am writing as I have heard similar feedback from quite a few people and we are all inclined to cancel our subscription once our lebara contract term is over.

We are waiting to see if any effort is made to improve the app

The format is not user friendly
Pleas look at lebara grid for better format

The catch up tv is another issue
It takes a while for yupp tv to get it's catch up episodes
This used to be immediate with lebara

Today was the limit
None of the shows were loading this morning

And finally, the labelling is not accurate
It says raja Rani for instance but has pagal Nilavu

We would be grateful for an acknowledgment of these issues and it would be nice if you could write to your new customers who have migrated from lebara to assure us that we would be provided with what we had contractually purchased

Thank you and warm regards

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san76
US
Apr 07, 2018 3:31 pm EDT
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Me and others in my extended family are in a similar predicament. The migration is unexpected and has come by surprise. While the migration isn't the issue the simplicity of Lebara play is lost. The interface for Yupp tv on the Lebara play box is much harder to maneuver and you cannot not simply press home button to go to main screen. The darker background with this added complexity makes it harder for the family especially my parents. Further catch-up tv is not working properly stopping halfway or the video becoming blank. While I assume there will be updates to the service I hope an easier interface, something similar to previous lebara play will be implemented with choices for layout if possible.

Thank you,
San

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11:12 am EDT
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YuppTV annoying ads that crashes the app

Firstly Star is no longer part of your package and there was no refund provided to customers or even an apology letter allowing customers some advance notice to cancel the subscription.

Secondly you play annoying ads on a paid subscription which often crashes your app. Reload the app and you load the same ad and then crash gain, we are often stuck in this loop. How can you play ads on a paid service?

Not renewing the service for sure!

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Update by Amardeep08
Mar 17, 2018 1:08 pm EDT

Changing the channel sucks too ! Loads the same f***ing ad.

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SureshKarri
US
Apr 23, 2018 6:50 pm EDT
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Yes, The Ads are Annoying. I have decided not to extend my annual package..no more Yupp TV

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Shaun R.
US
Mar 17, 2018 11:29 am EDT

Couldn't agree more.

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2:32 pm EDT
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YuppTV unauthorized credit charges

My Card was charged without my consent, and you don't even have the transaction history and the invoice of that transaction.

They have the worst customer service.

As per the federal regulations, you have the right to see your transactions and invoices for your account and they don't follow any of these..

They silently add transactions to your credit card.

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bobby pandu
US
May 14, 2018 10:43 pm EDT

Did you resolved the issue ?

Where are transaction history and invoice shown in the website ?

My credit card is not present in the account but still charged without my consent . It is fraud to charge without the consent.

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6:54 am EST
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YuppTV nidahas trophy is getting charged

You guys made me paid 240$ for one full year.Later removed all star channels like star plus, star maa, movies, comedy etc without informing the customer.
Now I am not getting nidahas trophy package.When I enquired you guys say that you cannot give it for free.
I have been with yupp tv for 3+ years and your services are really bad and I would go for another services like sling tv where they are providing complete Telugu package plus willow cricket tv at a cheaper price.

I am going to post this review in all sites such as trustpulot and others so that other customer know the real truth about the service.

Shame on you guys...

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9:39 pm EST
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YuppTV maa tv

You guys said that maa tv took out its channels from YuppTV. Will it come back, and if it does when? For Big Boss 2 I would need maa tv.I request for you to somehow sort things out with MaaTV. It is not just me, I am sure I'm speaking for a lot of people. Please tell me everything with details. I really hope this is sorted out very quickly. MaaTV is one of the main reasons people bought a subscription of YuppTV, and having it gone will only make your company worse, it will surely not prosper. If you still can't fix it, please tell me why MaaTV is doing this. My email is [protected]@gmail.com in case you want to talk in private. Please respond quickly.

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YuppTV I am complaining about yupptv/ stay away from that cr#p

I thought it might be a good way to watch my favourite star channels however I was wrong I bought the monthly subscription to try it, well that ended up horribly because the channels keep pausing by it self to unpause it you must always go to to a different channel it is full with ads and is really slow always lags

Don't buy it! If you live in UK I would prefer you buy sky

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Dhanalakshmi Venkatesan
US
Mar 27, 2018 12:00 pm EDT

Emailing to yupptv is a joke, no use. I am doing the same for past three days and I am not getting anywhere

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9:17 pm EST
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YuppTV annoying ads crashes the app, frustrating

I am posting this again and this time the yupptv app crashes when a particular ad (crackle) plays before any program selected.

Please remove those annoying ads. You guys are not transmitting the channels for free to encourage ads . we are paying for the damn thing. anyways the channels which u telecast are giving ads and modifying some content even while its being uploaded. Meanwhile Star network is disabled. All the promised services were gone. Channels which used to transmit were gone.
These tv channels are not important to us and we have too many choices as you are aware.

So please stop ads or we don't have an option to switch the provider.

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YuppTV yearly package automatically converted to monthly after expiration date

I had Yupp TV yearly package which ended last November and I didn't ask for any renewal. When I called the customer service also I told the same but they renewed as monthly which I have not requested. I didn't notice they did that. I used the credit card for annual package purchase. So they started charging on that for the last three monts ($16.97 per month) and I got late fee $7 because of this. I tried to reach customer service for the refund. They say only last month will be refunded. It is a worst experience I have ever had with any TV service.

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6:59 pm EST
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YuppTV false commitment to signup for a yearly package.

I have been using the Yupp Tv from past 5 years and the issue started with maatv. Yupp tv did not inform any customer before removing that subscription fro the yearly / monthly packages. I called when it was removed. There was no response for 3 days due to heavy call volume.

Finally after 3 or 4 days i could able to get the call connected and the customer care rep said, they will add free content for the inconvenience caused. Since, i was end of the contract, he said he suggested to renew the same for one more year. I have asked what if someone else provides Maa TV ? He said if any one in the USA provides the Star Maa channel they will definitely add it to YUPPTV also and will be included in the package.

I was happy to know that and immediately signed up for one more year package. ON the New year eve we went to visit a friends home and surprised to see the Maa TV playing from . I asked him and he said it is Hotstar . Then even more to surprise other friend said some digital.com is also providing the maa tv .

i called Yupptv immediately and was told that, Yes maa is provided by Hotstar in USA and they cannot offer. I asked why not cancel my service and refund my money back. They said Yrly packages cannot be cancelled. After explaining my thing they talked to supervisor and said they can cancel the service but will cost me 29$ +1.99 $ for service charge for 2 months and then cancellation charge of 20$ with that it was costing me 84$.

I paid 160$ for the yeraly package and got 20$ amazon card. so my final cost is 140$. out of 140$ if i cancel after 2 months i am getting only 55$ as per Yupp TV . 85$ for 2 month for Believing the customer care words.

Please dont get into these false promises from YUpp TV and get fooled. I would request not to encourage these sought of things and fool customers.

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12:41 pm EST

YuppTV yupp tv_many times subscribed package do not load or load wrong packages

Recent times we get Yupp tv app issues when loading the packages. Sometime instead of subscribed package it loads other packages not right subscribed languages.

Last 1 year lot of issues with app. When you load the app you get security issue not added to entity issues. Not like Netflix or other service provider. We do not see these issue when we load other apps. This is really a big disappointing issue.

Initially you are really the best now losing the credit. If your customer support team do not know to fix the issue they say contact your Television customer support team and when we go back spending time to talk to TV technical support they say it app issues. As a tech I am sure this issues are app issues.

Yupp TV Team- Fix your issue and respond to customer with right solution and keep your customers happy else you are lose your credit you earned all these years.

MAKE SURE YOUR APP IS WORKING IN ALL SMART TV DEVICES WITHOUT ISSUES ALWAYS YOU PROVIDED IN WEBSITE. THE APP IS NOT EVEN GIVING THE 5 DIGIT CODE. I NOTICED THIS ISSUE IN MY SHARP TV DEVICE.

Hope you take of issues ASAP and take care of customers to keep them happy.

Thanks.

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About YuppTV

Screenshot YuppTV
YuppTV is an online streaming service that offers live TV, catch-up TV, and unlimited movies. It primarily caters to audiences interested in South Asian content, providing a variety of regional language channels including Hindi, Tamil, Telugu, and more. The platform is accessible on multiple devices, offering flexible viewing options for its subscribers.
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Overview of YuppTV complaint handling

YuppTV reviews first appeared on Complaints Board on Nov 1, 2010. The latest review This is a complaint about yupp tv packages was posted on Jul 17, 2024. The latest complaint Refund Request for Yupp Subscription was resolved on Nov 15, 2023. YuppTV has an average consumer rating of 4 stars from 445 reviews. YuppTV has resolved 347 complaints.
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  1. YuppTV Contacts

  2. YuppTV phone numbers
    +1 (855) 498-7788
    +1 (855) 498-7788
    Click up if you have successfully reached YuppTV by calling +1 (855) 498-7788 phone number 0 0 users reported that they have successfully reached YuppTV by calling +1 (855) 498-7788 phone number Click down if you have unsuccessfully reached YuppTV by calling +1 (855) 498-7788 phone number 0 0 users reported that they have UNsuccessfully reached YuppTV by calling +1 (855) 498-7788 phone number
    USA / Canada
    1800 612 952
    1800 612 952
    Click up if you have successfully reached YuppTV by calling 1800 612 952 phone number 5 5 users reported that they have successfully reached YuppTV by calling 1800 612 952 phone number Click down if you have unsuccessfully reached YuppTV by calling 1800 612 952 phone number 5 5 users reported that they have UNsuccessfully reached YuppTV by calling 1800 612 952 phone number
    Australia
    +1 (800) 853-3026
    +1 (800) 853-3026
    Click up if you have successfully reached YuppTV by calling +1 (800) 853-3026 phone number 0 0 users reported that they have successfully reached YuppTV by calling +1 (800) 853-3026 phone number Click down if you have unsuccessfully reached YuppTV by calling +1 (800) 853-3026 phone number 0 0 users reported that they have UNsuccessfully reached YuppTV by calling +1 (800) 853-3026 phone number
    Singapore
    1800 816 557
    1800 816 557
    Click up if you have successfully reached YuppTV by calling 1800 816 557 phone number 6 6 users reported that they have successfully reached YuppTV by calling 1800 816 557 phone number Click down if you have unsuccessfully reached YuppTV by calling 1800 816 557 phone number 26 26 users reported that they have UNsuccessfully reached YuppTV by calling 1800 816 557 phone number
    Malaysia
    +44 800 086 8286
    +44 800 086 8286
    Click up if you have successfully reached YuppTV by calling +44 800 086 8286 phone number 15 15 users reported that they have successfully reached YuppTV by calling +44 800 086 8286 phone number Click down if you have unsuccessfully reached YuppTV by calling +44 800 086 8286 phone number 11 11 users reported that they have UNsuccessfully reached YuppTV by calling +44 800 086 8286 phone number
    15%
    Confidence score
    UK & Europe
    +353 766 205 303
    +353 766 205 303
    Click up if you have successfully reached YuppTV by calling +353 766 205 303 phone number 6 6 users reported that they have successfully reached YuppTV by calling +353 766 205 303 phone number Click down if you have unsuccessfully reached YuppTV by calling +353 766 205 303 phone number 3 3 users reported that they have UNsuccessfully reached YuppTV by calling +353 766 205 303 phone number
    33%
    Confidence score
    Ireland
    +64 800 452 442
    +64 800 452 442
    Click up if you have successfully reached YuppTV by calling +64 800 452 442 phone number 5 5 users reported that they have successfully reached YuppTV by calling +64 800 452 442 phone number Click down if you have unsuccessfully reached YuppTV by calling +64 800 452 442 phone number 1 1 users reported that they have UNsuccessfully reached YuppTV by calling +64 800 452 442 phone number
    67%
    Confidence score
    New Zealand
    +33 184 671 299
    +33 184 671 299
    Click up if you have successfully reached YuppTV by calling +33 184 671 299 phone number 7 7 users reported that they have successfully reached YuppTV by calling +33 184 671 299 phone number Click down if you have unsuccessfully reached YuppTV by calling +33 184 671 299 phone number 2 2 users reported that they have UNsuccessfully reached YuppTV by calling +33 184 671 299 phone number
    56%
    Confidence score
    France
    +49 800 189 9368
    +49 800 189 9368
    Click up if you have successfully reached YuppTV by calling +49 800 189 9368 phone number 6 6 users reported that they have successfully reached YuppTV by calling +49 800 189 9368 phone number Click down if you have unsuccessfully reached YuppTV by calling +49 800 189 9368 phone number 5 5 users reported that they have UNsuccessfully reached YuppTV by calling +49 800 189 9368 phone number
    9%
    Confidence score
    Germany
    +31 850 013 808
    +31 850 013 808
    Click up if you have successfully reached YuppTV by calling +31 850 013 808 phone number 4 4 users reported that they have successfully reached YuppTV by calling +31 850 013 808 phone number Click down if you have unsuccessfully reached YuppTV by calling +31 850 013 808 phone number 2 2 users reported that they have UNsuccessfully reached YuppTV by calling +31 850 013 808 phone number
    33%
    Confidence score
    Netherlands
    +41 800 080 070
    +41 800 080 070
    Click up if you have successfully reached YuppTV by calling +41 800 080 070 phone number 4 4 users reported that they have successfully reached YuppTV by calling +41 800 080 070 phone number Click down if you have unsuccessfully reached YuppTV by calling +41 800 080 070 phone number 1 1 users reported that they have UNsuccessfully reached YuppTV by calling +41 800 080 070 phone number
    60%
    Confidence score
    Switzerland
    800-221360
    800-221360
    Click up if you have successfully reached YuppTV by calling 800-221360 phone number 4 4 users reported that they have successfully reached YuppTV by calling 800-221360 phone number Click down if you have unsuccessfully reached YuppTV by calling 800-221360 phone number 1 1 users reported that they have UNsuccessfully reached YuppTV by calling 800-221360 phone number
    60%
    Confidence score
    Kenya
    802-049-0002
    802-049-0002
    Click up if you have successfully reached YuppTV by calling 802-049-0002 phone number 3 3 users reported that they have successfully reached YuppTV by calling 802-049-0002 phone number Click down if you have unsuccessfully reached YuppTV by calling 802-049-0002 phone number 1 1 users reported that they have UNsuccessfully reached YuppTV by calling 802-049-0002 phone number
    50%
    Confidence score
    Mauritius
    70-80601096
    70-80601096
    Click up if you have successfully reached YuppTV by calling 70-80601096 phone number 3 3 users reported that they have successfully reached YuppTV by calling 70-80601096 phone number Click down if you have unsuccessfully reached YuppTV by calling 70-80601096 phone number 2 2 users reported that they have UNsuccessfully reached YuppTV by calling 70-80601096 phone number
    20%
    Confidence score
    Nigeria
    +27 800 990 277
    +27 800 990 277
    Click up if you have successfully reached YuppTV by calling +27 800 990 277 phone number 6 6 users reported that they have successfully reached YuppTV by calling +27 800 990 277 phone number Click down if you have unsuccessfully reached YuppTV by calling +27 800 990 277 phone number 4 4 users reported that they have UNsuccessfully reached YuppTV by calling +27 800 990 277 phone number
    20%
    Confidence score
    South Africa
    +971 800 018 2449
    +971 800 018 2449
    Click up if you have successfully reached YuppTV by calling +971 800 018 2449 phone number 33 33 users reported that they have successfully reached YuppTV by calling +971 800 018 2449 phone number Click down if you have unsuccessfully reached YuppTV by calling +971 800 018 2449 phone number 28 28 users reported that they have UNsuccessfully reached YuppTV by calling +971 800 018 2449 phone number
    8%
    Confidence score
    UAE & Middle East
    +1 (866) 663-7557
    +1 (866) 663-7557
    Click up if you have successfully reached YuppTV by calling +1 (866) 663-7557 phone number 0 0 users reported that they have successfully reached YuppTV by calling +1 (866) 663-7557 phone number Click down if you have unsuccessfully reached YuppTV by calling +1 (866) 663-7557 phone number 0 0 users reported that they have UNsuccessfully reached YuppTV by calling +1 (866) 663-7557 phone number
    More phone numbers
  3. YuppTV emails
  4. YuppTV address
    11175 Cicero Drive, Suite 100, Alpharetta, Georgia, 30022, United States
  5. YuppTV social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 18, 2024

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