Zapaka
Reviews and Complaints

Zapaka offers a wide range of vintage-inspired dresses and accessories that have received mixed reviews from customers. While some praise the high quality and perfect fit of their products, others have faced challenges with sizing discrepancies and customer service. It seems like a hit or miss experience, so if you decide to shop here, proceed with caution and ensure you are confident in your choices. Remember, every customer's experience is unique, so take the reviews into consideration but trust your instincts when making a purchase.

We were a bit nervous to be honest. We didn't think our dress would come in on time as the web site said 2 weeks & the dress came 1month in a half later, however, it did finally arrive & is beautiful. My daughter loves it! We were not only happy that it looked exactly as the picture, we appreciated a call from an actual person after I sent an email. I was met with respect & professionalism. That is hard to find. So thank You

Great dresses. Mostly black with tartan inserts. They're a good fit (I ordered a comfy fit rather than a tighter one) and they make me feel good. I liked the side-zipper at the waistline of one dress, and the stretchy material of the other dress. The A-line shape makes for a more flattering silhouette.
I ordered them with over a month before they was needed. They took 2 weeks to confirm the mailing address, but once that was sorted, the dresses arrived promptly from Shanghai to Sydney.

ZPKDS1956 blue flower
Robe ?vas?e ? fleurs bleues ann?es 1950
Robe de bonne qualit?. Tr?s belles couleurs et correspond ? la photo.
Re?ue dans les d?lais malgr? le Covid.
Elle est un tout petit peu trop grande pour la partie haute. J ai eu peur de commander la taille en dessous de peur d etre trop serr?e ? la taille. Je n ai pas beaucoup de poitrine. Je suis ? l aise dedans. Je fais 81 cm de tour de taille, 90 cm de tour de poitrine et 102 de bassin. La robe a une longueur d environ 60 cm depuis la taille. J ai command? du L. Je suis contente pour mon premier achat d une robe en ligne.

I was looking for a dress to wear to a wedding and I love vintage, mainly 50s. This site has so many options and for a decent price. I ordered 3 dresses and 2 tutu petticoats. I am actually in love with these dresses and planning on ordering some of the other dresses I really wanted to buy originally. The dresses are well made in my opinion and really soft. I am always concerned when ordering online, the main reason I took the plunge was seeing customer photos of the black and white striped dress and saw how well it looked. None seem cheaply made. I have seen some reviews complaining about wait time, even from coming from China I ordered on Aug 5 and received them Aug 17... maybe Canada has a lesser issue arriving?

I have noticed that most of the negative reviews on this site (sitejabber) are not verified customers. So I'm not sure if those people are actually fake. I mean out of 75 1star reviews only 15 are verified? Seems odd.

Either way, I love these dresses and gonna order more in the near future.

Absolute sham of a company, I ordered a dress from here, received a confirmation code had 3 tracking updates then nothing. Every link they’ve sent to track has gone to a dodgey site and given no information. They responded to one email with no information or proof of where the dress is and now they won’t respond. I’ve had to buy a new dress because i highly doubt this one will ever arrive. $250 out of pocket with nothing to show for it. Absolutely disgusting , I hope they get shut down and made to pay everyone they’ve ripped off.

Not every worth 1 star. Paid $50 express shipping. Still didn’t arrive 2 weeks after the website eta of 4-7 days for express. They lost the parcel, told me it’s out of their hands and to contact the courier. Never heard of fastest couriers! I wonder why. They told me they can’t deal with me and to go back to the supplier. Zapuka then produced a confirmation from Fastway Couriers claiming that I in fact signed for the delivery (no proof of signature or photo of course!) when in fact I DIDN’T! They know they can get away with this type of behaviour because consumers are NOT covered. Do not buy from them. They do not care about lost parcels, they have insurance from the dodgy courier they use and we lose out in the end.

Do not purchase anything from this company. The items I purchased were the wrong size and of poor quality, so I followed every instruction given to return them. I paid for the postage and the package was turned back. I wasted money on clothes that I can’t wear, and I wasted money on shipping. Now they are ignoring my emails. Order number ZAPAKAAU31198

Do NOT use the company it’s a complete scam and the clothes are like costumes with inferior fabrics and ill fitting sizes . I ordered an XL and received a child’s size something ? No returns and my 24 refund has been over a month and now they’ve stopped replying. It’s a complete scam and you will be extremely disappointed! Read all the online reviews first the only good reviews were likely written by thier damage control team . You will be very sorry if you purchase something through zapaka.ca

I ordered from them last week on June 16. They did not send a confirmation email, yet the took the money. I tried reaching them to get confirmation email or expected delivery date, they would not give me any information. Asked them to cancel the order, they said they would not give me a refund. They would only refund me delivery fees. The dress cost $248. So they have taken this amount plus shipping, I do not have any receipts or proof of purchase for them. They say they do not have my email address to send confirmation and I have provided them with my email 3 times.

So, I was looking for a dress for my friend's wedding and stumbled upon Zapaka's website. I was really excited to see their collection and decided to order two dresses because I couldn't decide on the color. The website indicated that they have "easy returns," so I thought it was a safe bet.

However, when the package arrived, I was disappointed to find only one dress. I contacted customer service and found out that the dress came from China. They confirmed that I only received one dress but asked me to send a picture of what I received. I was a bit confused as to why they needed a picture, but I sent it anyway.

To my dismay, the gray dress that I received was snagged in several spots. It was not in the condition that I expected. I waited for the pink dress to arrive, and when it did, I was disappointed again. The color looked dingy, and it didn't even look brand new. I decided to request a return.

The customer service person told me that I would have to return it to China. I was shocked. It would cost me a lot of money to return it, and I would probably do better trying to sell them. Even if it's a garage sale. I was really frustrated with the whole experience and would not recommend buying from this company.

I have never had to take pictures of items to send to customer service just to return items. Unless they were damaged. It was a hassle, and I felt like they were making it difficult for me to return the items. I would not recommend this company to anyone.

was a hit and l received so many compliments. I felt like a queen in my beautiful dress and shawl. I would definitely recommend ZAPAKA to anyone looking for a beautiful dress or outfit for any occasion. The customer service was excellent and the quality of the products is outstanding. I will definitely be purchasing from ZAPAKA again in the future. Thank you ZAPAKA for making my birthday party so special!

I just gotta say, I got this dress from Zapaka for my prom and it's just so gorgeous! It took like a whole month to get here, but that's including the time it took to process and ship it. The processing part took a hot minute, and I was getting real worried that it wouldn't make it in time for my big night, but once they got it all sorted out, it shipped out in just a week! So, if you're planning on getting something from Zapaka, make sure you give yourself plenty of time for processing and shipping.

I went ahead and got the custom fit option, since I'm a tall drink of water and I didn't want to be tripping over my dress all night. It wasn't too pricey, and it was definitely worth it. The quality of the dress is pretty good, especially considering the price. It's not like, some fancy designer brand or anything, but it's definitely not cheaply made either.

One thing to note though, is that the dress has a bit of a pinkish tint to it. I didn't mind it at all, but if you're looking for something that's a true white, you might want to keep that in mind.

Unfortunately, my prom ended up getting cancelled, so I won't be able to show off this stunning dress like I had planned. But, overall, I had a really good experience with Zapaka and I would definitely recommend them if you're looking for a dress for a special occasion. Just make sure you give yourself plenty of time to get it all sorted out!

I recently purchased a dress from Zapaka and while the dress itself was nice, I had some issues with the fit. Specifically, the dress was tight and uncomfortable in the armpits. I had read the return policy before making my purchase and knew that I would need to pay for return shipping if I wanted to return the dress. However, I was not prepared for the high cost of shipping.

Most companies charge a similar price for return shipping as they did for the original shipping, but Zapaka does not provide shipping labels at all. Instead, they simply give you an address and tell you that they will refund you once they receive the dress. This might not be a big deal if the company was located in the same country as me, but Zapaka is located in China. As a result, the cheapest shipping option I could find was $27 to return a $43 dress. That's a lot of money to spend on shipping, especially when I had already paid for shipping when I ordered the dress.

When I reached out to customer service to ask about this issue, I was disappointed with their response. They simply sent me the same email with their address and told me that they would refund me once they received the dress. When I tried calling their phone number, it just rang and rang until it disconnected. I felt frustrated and like I had no options.

Overall, I would caution anyone who is considering ordering from Zapaka to think carefully about their return policy. While the dresses are nice, the cost of returning them can be prohibitively high. If you're not sure about the fit or sizing, it might be better to look for a different company that offers more reasonable return options.

I recently made a purchase from Zapaka and unfortunately, I am not satisfied with my experience. I ordered a dress for my prom which is tomorrow, but it has been over 18 days and my order is still in processing. I tried to contact their customer service through email and live chat, but the response I received was not helpful at all. They told me that it takes 7114 days processing time because it is made to ship, and with standard shipping, it would take another 7-10 days.

There are two major issues with this. Firstly, I have already waited well past the 7-14 day processing time. Secondly, I selected expedited shipping which should have taken only 3 days. I was later informed that it is peak season for their company, but this is not an excuse for such poor service. They should have informed their customers about the possible delays during peak season. For example, they could have mentioned on their website that if you order between April-May, your shipping and processing may take longer due to high demand. If I had known about this, I would have either ordered earlier or chosen a different store.

Unfortunately, I will not be able to attend my prom after spending a lot of money on makeup, hair pieces, nails, and the dress itself, as well as a prom ticket. All of this was wasted because the dress will not be here on time. I am extremely disappointed with Zapaka's service and I would not recommend them to anyone.

I recently bought two dresses from Zapaka for my daughter's graduation. I was relieved to see that they accept returns, as you never know how clothes will fit. I made my purchase through PayPal and then waited for my order to arrive. Unfortunately, I did not receive an order number or any emails updating me on my order status. I had no idea when or if my items had shipped.

As time was running out, I decided to purchase a dress elsewhere, thinking that I would return the Zapaka dresses if they ever arrived. Eventually, they did arrive, but there was no invoice or packing slip included. There was also no information on how to return the items. I emailed customer service and was told that I had to wait until 7 days after delivery to initiate a return. However, this was incorrect. According to their website, returns must be initiated within 7 days.

To make matters worse, the return address on the package was in New York, but I was instructed to ship the items to China at my own expense. It was clear that it was not worth it to ship the items back, so I was stuck with them. Zapaka kept all of my money and only offered a 10% refund. This was unacceptable to me, as the items were of low quality and not worth the cost of shipping them back. I would rather throw them away than accept a $6 refund.

In conclusion, I strongly advise against shopping at Zapaka. If you do, you may be stuck with items that you cannot return or get a refund for. It is not worth the risk.

I was a bit hesitant to order from Zapaka at first because I saw some bad reviews about their website. But then, I kept seeing this stunning 1950's vintage dress in my Facebook feed that I just couldn't resist. I searched for it on other vintage dress sites, but I couldn't find it anywhere else. So, I decided to take a chance and place an order. I was worried that the material would be cheap and the fit would be off, but I couldn't stop thinking about that dress.

When my order arrived yesterday, I was pleasantly surprised! The dress fits me perfectly, just like I hoped it would. The material is soft and beautiful, and it looks exactly like the picture on the site when I wear it. I have no complaints at all, and I was seriously impressed. I don't understand why there are so many negative comments about Zapaka. Maybe they have improved their quality over time?

The only downside was that the shipping time was longer than I'm used to, but I understand that they are taking extra precautions with shipping right now. And honestly, it was worth the wait for me. I will definitely be shopping from Zapaka again in the future. I'm so glad I took a chance on that dress!

I recently ordered a couple of dresses from Zapaka, nothing too fancy, just some casual wear. However, I was disappointed to find out that it took almost a month for them to ship my order. I wouldn't have minded the wait if the customer service had been honest about the timeline when I contacted them after more than a week. I was out of town for two weeks when they finally shipped, and I had to arrange for packages to be held at the post office. It was quite inconvenient for me, and I really don't like being lied to.

To make matters worse, when the dresses finally arrived, they sent the wrong size. I was quite frustrated and initiated the exchange or return process. However, Zapaka stated that I was responsible for paying the shipping for the exchange, which was international shipping to China. I was not happy about this, and to add insult to injury, it's not even a guaranteed exchange or return. They will inspect the dress I tried on once to determine if it is in good enough condition for an exchange/return. I responded that it was Zapaka's mistake, and they needed to take responsibility for paying for the return shipping. If they had sent the correct size to start, I wouldn't need to send it back.

Overall, I would not recommend ordering from this company without considering that you may end up stuck with a product you didn't order without any means to fix the situation without spending more money. Their customer service is terrible, and I was quite disappointed with my experience.

I gotta say, Zapaka (zapaka.com) is one of the worst online shopping experiences I've ever had. I ordered a dress that looked pretty good on the website, but when it finally arrived, it was a total disaster. The fabric was cheap and the dress was poorly made. Plus, it was way smaller than their own sizing guide. I mean, come on, at least get your sizing right!

I thought it would be okay because they advertise 'easy' returns, but boy was I wrong. Zapaka is based in China, so if you do manage to get them to accept your return, you'll have to send it back via a tracked postage method to get your money back. And let me tell you, the correspondence I've had with them since my purchase in February has been exhausting. I've had to deal with Zapaka themselves and also with PayPal, who I thought I could rely on. Nope, not a chance.

The bottom line is that the goods are substandard. Don't be fooled by the glossy studio photos they use on their website. The authentic reviews on here tell the real story. Don't waste your money on this company. They're a massive con and enormously disappointing. I'm stuck with a £55 dress that's completely useless to me, and it would cost too much to send back to China tracked. It's not even good enough to give away or sell.

I'm sure there will be more fake reviews popping up on this site to defend this awful company and counteract my honest and authentic review. But trust me, don't fall for it. Stay away from Zapaka.

I recently had an online shopping experience with Zapaka and it was the worst experience ever! I would not recommend this website to anyone. The quality of the dresses I received was terrible and the customer service was even worse.

Firstly, the dresses I received looked nothing like the pictures on their website. I ordered two dresses and both were completely different from what I expected. One dress was supposed to be an A-line dress but it was not even close to that shape. The material also looked cheap and not at all like what was advertised. The second dress was not even the size I ordered. I ordered an XS but received an S according to their size guide.

Secondly, returning the dresses was not easy at all. I had to pay for the shipping and the customer service was not helpful at all. They offered me a 20% refund but it took forever to actually get that refund. I had to follow up three times to make sure they processed it. If I didn't follow up, I don't think I would have received the refund at all.

Thirdly, the customer service was terrible. They ignored my messages on WhatsApp and emails. They only replied to my first email quickly but once they knew I was frustrated, they started to reply very slowly and eventually ignored my emails. When I tried to reach out on WhatsApp, they replied to my initial message but then ignored my follow-up messages.

Fourthly, the customer service did not keep their promises. They agreed to cancel my second order but then sent it out a few days later. When I reached out to them to understand how this happened, they did not give me an actual update or any solution to the situation.

Lastly, I noticed that they hid bad reviews on their website. I left a bad review with pictures to show how different the dress looked from their website but it was never published. I believe they hide many bad reviews and if there are zero reviews for a dress, it probably means they hid many bad reviews and there aren't any nice reviews to show.

Overall, I would not recommend Zapaka to anyone. The quality of their products is terrible and their customer service is even worse. It was a terrible experience and I would not trust this website again.

I am very upset.
1. they never gave my my conformation email that I was supposed to get the moment I ordered my dress. I placed my order April 8th.
2. Going based off the description of the dress on the website my dress should've been here no later than May 10th. But still, I ordered my package a whole month and half ahead of time for my event. In the description of the dress it said that it would take 7-14 days tailoring time and with standard shipping it would take 6-10 business days to ship.
3.They gave me tracking number that didn't even work on USPS. USPS just says that item label created nit yet in the the system. And that they're waiting for more information. It also says it's a priority mail package, meaning that it only takes 1-3 business days shipping.
4. I asked an employee about this. Only for them to LIE to me saying that USPS already has my package? And is shipping it. Even then, it should already be here with their 1-3 day business day shipping
I message them AGAIN only for them to tell me that the tracking number THEY GAVE ME, is being shipped by a different company (JS express) but they never even told me that very important information until I asked. My package has been in transit for 14 BUSINESS DAYS as of right now (and still in transit). I am very sad because that is not was was advertised on the website (8-12 business days). I messaged them again, and they said the USPS will update it once my package lands in my country (usa). My package landed in ORD (airport in my country). Yet for some reason no update was made.
4. Not only does USPS say "Item label Created, Not yet in system. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon." Obviously they don't have my package,
Again, Zapaka never gave me my conformation email giving me estimated shipping date
5. My prom dress probably wont make it here in time for my event. I spent all this money for a dress I can't even return (its custom size, so I cant return it). Will probably will have to wear for graduation instead (if it even makes it in time for that) Wont ever be ordering from here ever again

Again, where is my conformation email that was supposed include estimated time of delivery? I need to know just in case if I need to waste even more money on a backup dress for a dress that should've already been here
:(

The WORST online shopping experience!
The WORST customer service!
DO NOT TRUST THIS WEBSITE!

1. Bad quality!
Don't trust their pictures!
I placed two orders around the same time. One dress came early. It looked totally different from the pictures they post on their website. It was supposed to be an A-line dress. The dress I got was definitely not an A-line shape. Also, the material looked cheaper. The second dress I received looked less different from their picture. However, it was not the size I ordered. I ordered size XS but the dress I received was size S according to their own size guide.

2.No easy return. Don't trust what they claim!
You have to pay for the shipping and the customer service will tell you to keep the dress and give you a 20% refund. It took forever to get that 20% refund. I had to follow up three times so they actually processed it. I believe if I didn't follow up, they wouldn't actually give me the refund.

3.The customer service ignores messages on WhatsApp and emails!
They replied to my first email fast and asked for pictures to prove that the dress I got didn't look like the pictures on their website. However, once they knew my frustration, they started to reply very slowly and eventually ignored my email.
After I noticed they didn't reply to my email, I tried to reach out on WhatsApp. Again! They replied to my HI message fast but once they knew the reason I reached out on WhatsApp, they never read my message and replied to me.

4.The customer service doesn't keep their promise!
When the customer service offered me a 20% refund for the first dress I received, they also agreed that I could cancel my other order (because I could no longer trust their product quality.) However, a few days later, they sent out that second dress! I reached out again to understand how this happened and how they wanted to address this situation. The customer service only replied to me saying they would go ahead to check the status and never gave me an actual update or any solution to this.

5. They hid bad reviews on their website!
Zapaka sent out a robot email to ask me to leave a review on the dress I received. I left a bad review and stated the dress doesn't look like their pictures at all. I even included pictures I took to show how different the dress was. That review was never published on their website. I bet they hid tons of bad reviews customers left so?if there are zero reviews for a dress, it probably means they hid many bad reviews and there aren't any nice reviews to show.

Issue with contact with customer service, no address for returns. No clear return policy. I wrote email to customer service, called/ wrote whatsapp, wrote on chat. No reply since few days, while return policy says I should declare return within 7 days from shipment. I declared it and no one called back, wrote back or anything. Very poor or non-existing customer service and return policy that is simply a fraud

Zapaka is the worst company I have ever dealt with. I lost more than $100 because of their terrible service. They sent me the wrong dress, or maybe they just lied to me about what I was getting. When I tried to contact them, they were absolutely terrible to deal with. They expected me to pay to send the dress back, which is ridiculous. After sending them 50 million emails, they finally offered me a 20% refund. That's just robbery. I strongly advise you to look elsewhere and do your research before buying anything from Zapaka. Just take a look at the photo of what I wanted versus what I got. It's disgusting.

I gotta say, I'm pretty disappointed with Zapaka. I mean, I ordered two dresses from them and they turned out to be way too small. And when I tried to return them, I found out that I had to send them all the way to China! Like, what the heck? They didn't even tell me that in their return policy. So now I'm stuck with these dresses that I can't wear and I lost $73 in the process. And don't even get me started on how expensive it is to ship something to China. It's ridiculous!

Honestly, I feel like Zapaka was being pretty sneaky by not disclosing that information. It's not like I would have ordered from them if I knew I had to ship something to China just to return it. And to make matters worse, their sizes are way smaller than what we're used to in the USA. Like, I ordered a medium and it was more like an extra small.

The only good thing I can say about Zapaka is that they did refund me 10%. But let's be real, that's not even enough to buy a decent meal. I mean, I could maybe buy two gallons of milk with that money. But what good is that gonna do me when I'm stuck with these dresses that don't fit?

Overall, I would not recommend Zapaka to anyone. Unless you want to risk losing money and getting stuck with clothes that don't fit, I suggest you shop somewhere else.

This company is not good. I ordered a dress from them but it never came. I waited for a long time because I thought it might be coming from far away. But then I decided to ask them about it. They said they would check on it for me. But I never heard anything back from them. So I asked again. And they said I had to prove that I never got the dress. That's ridiculous! I don't have time to be calling up shipping companies and asking for papers to prove that I never got my dress. This company is a scam. Don't buy from them.

So, I had a really bad experience with Zapaka. I ordered some dresses and when they arrived, they were nothing like the pictures on the website. I was really disappointed and wanted to return them. But when I looked into the return policy, I found out that I would have to send them back to China and it would cost me $60! Plus, it would take over a month to get my money back. I couldn't believe it! Why didn't they tell me this before I ordered?

I tried to talk to customer service, but they weren't very helpful. They just kept telling me that I was responsible for the shipping costs. They even admitted that the dresses are made to look like the pictures, but they're not actually the same dress! What a scam! I wish I had read some reviews before I ordered.

So, my advice to you is to stay away from Zapaka. Don't waste your money or your time. There are plenty of other places to buy dresses that won't rip you off.

Oh my goodness, I am so disappointed with my experience with Zapaka. I was really excited to order two 1920s Black and white dresses and accessories for Halloween, and I even paid an extra ?16 for express delivery to make sure they arrived on time. But guess what? They didn't arrive on time! I was so upset and frustrated, I had to order some more dresses from Amazon Prime instead. And honestly, I think the dresses I got from Amazon were even better quality than what I would have gotten from Zapaka.

Now I'm trying to get a refund, but it's been a total nightmare. I'm still waiting for a response, and I'm really worried based on what I've seen in other reviews. And to make matters worse, I have to pay to return the items back to China. Ugh, what a mess.

Overall, I would definitely not recommend Zapaka. Save your money and go somewhere else.

I recently made a purchase from Zapaka, and unfortunately, it was not a positive experience. I ordered a pair of shoes that were labeled as a size 40/US9, but when they arrived, they were far too small for my narrow size 7 feet. I attempted to return the shoes, but after a month of back and forth with customer service, they only offered me a refund of $16 instead of the $55 I had paid for them.

To make matters worse, it took over a month for my merchandise to even arrive, and when it did, everything was much smaller than expected. While I was able to find people who could fit into the clothing I had purchased, the shoes were a complete waste. They were cheaply made and had a very odd shape and size that made them unwearable.

Overall, I would not recommend Zapaka to anyone. The poor quality of their products and the difficulty in returning items make it a waste of time and money. Save yourself the hassle and shop elsewhere.

So, I decided to give Zapaka a try and ordered a beautiful Yellow dress. I was so excited to receive it, but it took almost a month to arrive. Finally, when I got my hands on it, I was disappointed to see that the dress was made of sheer material. It was so see-through that I felt like I was wearing nothing at all. The quality of the dress was just horrible. It came with a belt, but there were no loops to secure it in place. I tried to contact the company, but they told me that I had to pay for the return postage if I wanted to return it. And guess where the product came from? China!

I was really disappointed with my experience with Zapaka. The dress was not worth the wait or the money. I wouldn't recommend this business to anyone. The quality of their products is just not up to par. If you're looking for a reliable and trustworthy online store, I suggest you look elsewhere.

I gotta say, I had a pretty bad experience with Zapaka. I mean, if you're gonna order from them, you better be sure it's gonna fit and arrive on time, 'cause otherwise you're in for a world of hurt. They make it seem like they've got fast delivery and easy returns, but that's just not the case.

First off, the delivery was definitely not fast. I was waiting and waiting for my dresses to arrive, and when they finally did, it was too late for the event I needed them for. And then, when I tried to return them, I got the run around. They didn't want to take them back, and when they finally agreed to, they made it seem like it was gonna be a hassle.

And get this - I bought dresses for more than one person, and they told me that was against policy! Like, what kind of policy is that? And then, when I tried to return them, they told me I had to pay for shipping back to China. Like, seriously? That's just ridiculous. And they made it so difficult and time-consuming that I almost gave up and didn't even bother sending them back.

So yeah, unless you want to deal with all that, I'd say do yourself a favor and order from somewhere else. Zapaka might have some cute stuff, but it's just not worth the hassle.

I ordered a dress from zapaka because it was stated on the website that they can ship it within 48 hours. I recieved the dress TWO WEEKS later. when i opened the dress package, I find that a whole strap from the dress on the right shoulder is MISSING. I wanted to return it and so contacted the customer service only for them to tell me that I had to return the dress to China, and that I had to handle the shipping cost, even though it was their fault the dress was damaged. I would appreciate if they could cover the shipping cost for me to return the dress.

A horrible horrible company. Stay away! Dont trash your money!

I have purchased a dress 3 weeks ago with the ZAPAKADE28209 order number and the quality is completely different than the picture in their website. Since days I have been trying to reach them out by calling and mailing to carry the return&refund process out, so far nobody answered to any of my emails nor my calls. Yet they promise answering in 24h answer in their website!

I am so regret and frusturated. I have never had such an bad experience from any website before. I will file a law suit and encourage other customers who have similar experiences to do so!

Dont let these people to earn money out of lies and tricks!

I bought a evening dress from Zapaka it arrived about 1 months later, l opened the package to try the dress on but it had a broken zip. l received the package on the 4th of April 2023 sane day l notified Zapaka by email, and through the chat team. They requested photos of the broken zip l forwarded to them straight away they offered me 20%discount l didn’t except it and wanting to return the dress but they told me l have to pay the postage out of my pocket as that’s the policy, l wrote back it’s not my responsibility for the postage as it arrived faulty from your end they kept on declining return label Polly song from customer care stopped responding to my emails. on the 18th of April l decided to post the dress out of my pocket with a tracking number. again l notified Zapaka with the tracking number and photo of the package at the Australia post. Again no reply lm very stressed and disappointed with ZAPAKA. lm now worried lm not gonna be refunded at all. plus return postage of $ 45,50 paid with my pension l receive every fortnightly 😓🥲 someone please step in and refund me cost of the dress and the postage it cost me extra.

Hi ordered dress online l paid for the dress full amount of $201.59, it got delivered on the 4 April 2023 l took the dress off the packaging but l couldn’t try it on zip won’t come down it’s broken l quickly notified ZAPAKA about the broken zip and provided photos of the faulty dress.l want to return the dress but they won’t except the postage fee they are saying l have to pay for it and it’s company policy. I’m asking them politely l allready paid postage for the delivery and it’s not my responsibility that l received the faulty dress therefore they are responsible for returning it free of charges.please help me regards necla.

I am trying to return a dress I ordered from this company. They ask that customers first contact them to make arrangements for return. I have called a number of times, I have sent emails so many time. I have sent messages to them on *** and they will not get back to me. Please help me get the dress returned so I can either make an exchange for another dress or get a refund. Thanks for your assistance in this matter. ***PH: *** email:

My daughter ordered a dress on-line through Zapaka on 1/29/2022, order ***. After a month with the dress not having been shipped, I contacted the company in late February and received a response on 3/1 that the order was still in processing. Since then I have seen that they have a very poor Complaintsboard.com rating. Today, since it has not shipped, I requested a refund. They responded and said their cancellation policy is timed based on time of purchase and that basically at this point I would only be refunded shipping, because of "time and labor consumed in processing the order". The dress was $140,40 and shipping was $8.88 total $149.28

I ordered 3 dresses. One on 7/21 for $35, one on 7/23 for $32 and one on 7/27 for $35. The first one arrived and did not fit. The other 2 did not arrive on time for the event.. They have false advertising for fast delivery and easy returns. Delivery was definitely not fast and I am getting the run around on trying to return the dresses that did not arrive in time. Also bought dresses for more than one person and I am told they do not encourage buying multiple in different sizes and is against policy. What?! Return shipping to China is on you and they try to exhaust you so that you get frustrated and don't even bother sending things back. It's pretty sickening and time consuming. Very shady business practices

I purchased two dresses from ZAPAKA on September 3. Order Number ***. I received the dresses on September 16. When I would track the delivery with USPS they were coming from New Jersey. When the dresses arrived they did not fit right. I immediately contact ZAPAKA to set up the return. They went back and forth with me about returning them and kept telling me to read their return policy which I did. They made me send them pictures of the dresses. Finally, after several emails, they gave me a return address of China. The average cost of returning the item to China was $40.00. The dresses cost $71.40. I told them the dresses came from New Jersey but they insist that you can only return them to China. Nowhere on their website states that return has to go to China at your expense. This is unfair consumer practice and needs to be addressed.

I purchased a dress from the business after researching the return policy in-depth and contacted them on a US phone number. When we received the prom dress, it didn't fit my daughter so we decided to send it back. However when I requested a return, the company told me that I was only able to ship it back to their Warehouse in China. The cost of shipping is almost as much as what we paid for the dress. When I asked the business to either send me a prepaid return address label or provide me with an address in the United States to return the product, they said they weren't able to do either. The website is very misleading and nowhere on there does it say that you would have to ship the product back to another country. Had it said that anywhere on the website or in the return policy or when I called them on the US number I wouldn't have purchased the dress from them.