Zazzle
Reviews and Complaints

I was told I'd have a delivery by Tuesday, I just now got off the phone with customer service and they said they have no ETA as to when anything will be finished because they have switched production companies. How in the world is there no ETA? These are for my wedding, I'm on a time frame. I was given an ETA when I ordered and paid, it wasn't met, and when I called to get an ETA they weren't able to give me one at all. Literally zero information. I was never even told there was going to be a production issue, I never got any kind of email indicating that my order might be delayed. I cannot even describe how unacceptable this is.

I literally planned my entire save the date sweet around the color of our photos and pattern of the envelope. It might sound trivial, but I custom ordered for a reason (it's my wedding for goodness sake) and I find it completely unacceptable that no information is available to me about when or even IF my order might arrive. I'm absolutely shocked at the terrible service I have received thus far around the issue.

This was the last time I ordered something from them. What a terrible customer service they have!
I didn't receive my order, so I started calling them. And every time they tell me the same story that it will be shipped soon.
Oh yeah? Then why haven't you actually shipped it before? It's been a month and you are going to ship it now? It's so stupid of you.
I really don't care you have many orders. What do you expect from me?
A complete understanding? No way. If you can't do your job properly, hire more people or don't do anything at all. But stop making excuses for not sending orders, because it's ridiculous.

I usually ordered from them and had no problems, don't know why they actually occurred, but I couldn't leave it with no attention. I ordered business cards from them on 8.23 and still haven't received them yet.
Every time I call them to ask my questions they give me different stories and excuses, but nothing decent that could explain it. I'm so disappointed. It seems that everything is fine until you encounter a real problem and their customer service is unable to do something. I am very upset...

Ordered business cards and was given a 2 week delivery date (which I feel is extremely long). After 2 weeks I checked the status of production and delivery, only to find out that the cards weren't even started on yet. They apologized and said they will be made within 2-3 days, and they'll upgrade my shipping to overnight for the inconvenience. Well I waited 5 more days only to find out that the cards still weren't made. Finally, I decided to cancel the order. A complete waste of time and an absolute horrible experience.

Zazzle does not provide a stable working platform to designers as promised. Stores ‘disappear’; products ‘disappear’; created products do not display for public view – the list is endless. Zazzle ignores that it has major technical issues and refuses to correct same. When complaints are registered outside of the Zazzle Forum which is controlled by deletion, a Zazzle employee will post a ‘we will look into this’ comment and disappear permanently. There is no ‘look into’ factor – just ‘ignore it and it will go away’ practice. Empty ‘promises’ are continually made to correct technical issues on its working platform and designer requests for the correction of missing products and products that do not display for public view are ignored. This has been an on-going practice ever prominent since 2013 and has been allowed to escalate month after month – year after year to the point now that it has brought designer sales to its knees. This is an unacceptable and fraudulent business practice. Any company that makes money off of any and all of its customers, which includes designers that create products they sell, is logically required to provide a working platform and owns the duty of maintaining that platform on a consistent basis. All designers are required to accept Zazzle’s Terms Of Use that protect Zazzle from all the things they fear, but Zazzle offers absolutely no support to address and fix countless technical issues, other than to itself, ‘brick and mortar businesses’ and ‘six figure’ designers, all of which bring in millions of dollars in sales yearly. Main stream designer technical issue corrections are not even on a list of what must be done. This is an egregious violation of fair business practice and needs to be addressed. This is not ‘he said – she said’. Over 1, 000 screen prints and over 800 missing products say otherwise.

Correct all outstanding technical issues from February 9, 2017 to present date and moving forward. 6 months and 800+ products is an unacceptable wait time and it continues on a daily basis.

Ordered 8 customized t-shirts on May 13th and received an order confirmation stating that the delivery date would be between May 22-24. We would be going to Disney on June 8th so I was anticipating the shirts would be here on time, no issues. On June 1st, after not receiving them, I called Zazzle's customer support. The woman I spoke to could give me no reason as to why I had not received them and told me she would look into it and to check back next week. It almost sounded as if the order was never started. I emailed them on June 7th after still not receiving the shirts and requested a cancellation of my order. After several confusing correspondences through email (one email stated that my order had been cancelled, another stated that my order could not be cancelled) I was notified by a family member that was back at home that a Zazzle package came. Once we returned and I looked in the package I had only received 7 of the 8 shirts, and one of those 7 was not even personalized as ordered! Again I emailed this company, voiced my frustration and disappointment, and requested a full refund as 1) I was not satisfied with the experience, 2) I did not receive all shirts as ordered, and 3) I did not receive them in the delivery window that Zazzle said they would be delivered in. I returned all shirts I received (again I only received 7 of the 8 ordered) and once my refund came through just a few days ago, I only recieved a partial refund! I paid $191.27 for this horrible experience and Zazzle had the audacity the refund me $143.28! That is $48 missing from what I paid! How they even came up with this number I have no idea. This is by far the worst consumer experience I have ever had. I have been ordering through Amazon for years (multiple times per month) and have NEVER had an experience like this. Amazon has some of the best customer service and Zazzle by far has the worst.

Same thing happened. I tried the 30-day free trial of their black membership and ordered a mug. The next day they denied my purchase because of content copyright issues. Fine I was ok with that. So I went to the website to delete my 30-day free membership. Turns out they don't have that option on the website. So i went in my account and delete all my banking information. They billed me 30 days later for a year-long membership. I emailed their customer service right away asking for a refund. They denied me. Seriously? I am super pissed.

I am an extremely disappointed first-time customer of zazzle. First of all, I placed my official order for 3 sets of business cards on 13/04/17 and when they finally arrived yesterday (15/05/17) I noticed on my receipt that the “order date” said 04/05/17.

After numerous attempts at trying to get in contact with zazzle to find out where the hell my cards were, it took over a month for them to be delivered to me. Certainly not a good first impression. 


to make matters worse, the real reason why I am fuming out my ears at this total lack of professionalism, I open up my business cards in anticipation, expecting them to turn out the way I ordered them (Is that too much to ask?!) - and yet my hopes were completely diminished when I saw what happened to my business cards - poor printing of my headshots and space between the photo of my headshot and the edge of the card - how can you look at what you did to my cards and happily post them off to me thinking I would be okay with this? If they don't look like what I ordered, then it is not what I ordered. Extremely disgruntled - absolutely embarrassed by what has happened here. Terrible service.

The printing was just crap. On the back side of my business cards, it looks as if they double printed my headshot and so on every single card, there is an extra bit of my head showing on top of the actual head shot - the pictures will explain what I mean. Just ridiculous. After waiting over a month and receiving no updates on whether my product is actually being shipped to me - as a first (And last) time customer, I have no plans on recommending zazzle to anyone - i'll go to vistaprint next time. Anyone but zazzle.

This is ridiculous and completely unfair. I paid for a service and the service was incredibly unprofessional in terms of communication and product quality, so why should I have to fork out more money?! I just wanted some nice looking business cards the way I ordered them. So regretful.

I want a full refund.

I ordered 2 poufs from Zazzle. The quality was terrible and the color beige had a pink tone to it. Yes they will take it back as long as I pay the shipping which went to San Jose from Naples. It cost me $114 to ship them back...they sent these from North Carolina. So I am out $114 for shipping when the product is not what the picture represented. I would never do business with them again.

I have had a Zazzle store since they began printing T-Shirts and have generally been pleased with their service. Occasionally they will not print enough white if ant, as a first layer for a design on a dark T, but that's what there "If you don't love it.." is all about.

I recently ordered a reprint of a band t-shirt. The reprint was not direct printed but on a rubberized transfer and looks like something printed at my local mall.

Shame on you Zazzle! Now their return people threaten to charge you a restocking fee or freight to return the useless product unless you take a Zazzle credit. And you can't call them during normal business hours unless you live in California, and when you do, you are talking to someone in Ireland which is 7 hours ahead! How difficult would it be to extend support to cover 8- 6 across all 3 time zones/ Shame on you Zazzle!

I will be trying to recoup my existing balance from sales and then I will shut down my zazzle store and move to a competitor that understands consistency, quality control and customer support, which Zazzle has clearly forgotten.

I am an angry Zazzle designer. I’ve been with Zazzle since 2011 and have two stores. I know the guidelines very well and do my best to adhere to them. Recently, I received a ton of emails notifying me that several images used on products for my Roaring 20s collection “contain content that is not suitable for printing on Zazzle and/or Zazzle’s brand partners” and would be removed. There was no further explanation and they would not respond to my inquiries. These were simple public domain images of gangsters! I was shocked since there are, at last count, 1, 887 products with images of Al Capone, for example, and 34, 033 products with other gangster images on Zazzle! They also said that an image I created myself was a copyright infringement, which it isn’t. To add insult to injury, they also removed products I created from public domain images of 1920s artists with the story that they “contain an image or text that may be in violation of an individual’s rights of celebrity/publicity”. The worst thing of all is that they will not respond to my inquiries or to my email providing links to the public domain images. So in the end, hundreds of products were removed in one fell swoop. My Roaring 20s collection is decimated and there is, it seems, nothing I can do about it and that leaves me feeling helpless and infuriated.

Please have this taken down immediately. I created this piece of art.
The design im referring to is - kerala mural vintage hindu deity metal ornament. This being sold by vanwinkle. Also noticed that i'm not the only artist who's a victim of this, already a comment about a similar incident. This seller needs to be blacklisted!

Also I need to know how many products were sold with this design. I demand a compensation!

My contact details are below -

Shigil narayanan
[protected]@gmail.com
+91-[protected]

Thanks
Shigil

on 3/29 i ordered 20 of you cute 64.95 cards. i did not want it filled in, i 2qw going to do that. at any rate i paid over 44.00 to have these cards expressed to me, i paid over 71.00 for cards i was filling in myself.
i have not yet received them and it is april 3rd.

i no longer need the cards as it was promised 2 days, and it wasn't even customized!
i see you had no problem processing you fee for the cards in a timely matter, but i counted on them, or i wouldn't have paid all that postage!
i wish to receive a full refund on this order since nothing was printed on the cards. its a real shame, they were cute, now don't have them for my husbands special part.
ORDER NO.[protected]
LINDA GOLD [protected]@hotmail.com

Re: Order ID:131-[protected]-3175569. Standard
&. Order ID:131-[protected]-7075205. Standard

I received my order today, March 31, 2017 and i am extremely dissapointed
I did receive the correct products as i ordered them,
however, they arrived completely bend inside the box. The box was fine. They were literly jammed into the box
The quality of the paper plates was terrible, with tiny paper tabs around every single plate
I paid ALOT of money for these products and i expected much better!
I cannot return them as there is no time. I will
Have to use them now, for my event. Embarrasing
Please refund all or at least half of my money!
I have been a regular customer for some time
Kim Rice
763 Market St
Port-Elgin Ont
N0H 2C4
Email: [protected]@live.com

I have ordered 30 invitation cards from Zazzle and received my order in a timely manner. Cards were lovely, but unfortunately two of them were damaged. I contacted Zazzle immediately and asked for a replacement and they said that they were not able to replace only two cards.
They said that the only thing they could offer was to place a new order! Are you kidding me? Why would I order a whole new set if I wanted to get only two cards replaced!?
I regret the day I found Zazzle and decided to use their service. These people simply don't respect their customers and they are not ready to help!
They gave me nothing but headache and almost ruined my wedding!

I ordered 100 business card from Zazzle online, order #ID 131-[protected]-2508605 on 11/12/2016 to be shipped to my present residence in Brazil.
The cards werde received with errors on the back.
Customer Support arranged for a replacement. However, the replacement was shipped with exactly the same error again.
I contacted customer service by e-mail again. Received apologies and a
second replacement was ordered which I received today, 02/22/2017, however, again with the same error.
Three shipments with the same printing error.

I have purchased personalized invitations from Zazzle and was very disappointed with the result. I did not like the quality and the whole thing in total and when I contacted Zazzle and told them about that they replied in a rudely manner. I asked the to fix everything and do as I asked them but they refused and claimed they already did everything they could. Then I asked for a refund but they said no. These guys have the worst service ever! Not only quality of their work is poor, but they also have nasty and rude employees. I would never recommend them to anyone, I'm sure there are better companies out there who treat their customers with respect.

I bought two t-shirts from this site and my order was made in mid November. One shirt was for myself and the second one was a Christmas present for my brother. They said that my order will arrive between 20-24 December but it did not show up and is still missing. When I contacted Zazzle support for the first time they said that I have nothing to worry about and when I contacted them for the second time they simply didn't reply. I hope I'll get my order soon and I will not buy anything from them again. Very unprofessional service and sipping takes way too long.

I have ordered two bags from this site as Christmas presents over three weeks ago. Several days later I received a message from Zazzle stating that only one bag was left in stock, so they shipped only one and promised I'll get a refund for the second bag. Recently I got another message that they cancelled my order because nothing was available. Previous time they claimed that at least one bag was already on its way. You can see that Zazzle is definitely a scam! I would not recommend buying from them. I'm out of money and have no presents. No thanks Zazzle!

I've ordered from zazzle before but i will never order from them again. I placed an order at the beginning of december with a delivery date of 12/11-12/12. My tracking information never worked but i wasn't alarmed at the time since it takes a while for it to be updated.

Once my package did not arrive i reached out to customer service via email who after 72 hours of waiting told me the delivery date was an estimate and i should wait until 12/17 to see if i get them. After that they promptly told me my package was in north carolina and suddenly their tracking information on the website said the same thing. It wasn't until after i emailed again disputing my order they said it was in philadelphia (Which usually takes an additional 1-2 days to get to my house).

I demanded a refund for my product but "tram" would only refund my shipping charge to my account for future use. After the product never showed up i tried to call their customer service line and my estimated wait was 95 minutes. Furious, i emailed "tram" back demanding a full refund. He responded and said they would refund my purchase back to my card on file but it will take 7-21 business days for the transaction to be completed.

First and foremost 21 days for a refund is unacceptable but i wasn't going to get anywhere with these i####s. Suddenly my order (That was apparently in mid shipment) says it was returned back to the sender and arrived on 12/16 which is well before second promised date by customer service which only leads me to believe they lied the entire time and never actually processed my order.