Zazzle
Reviews and Complaints

I ordered a cell phone cover a week ago yesterday. Nothing fancy, no special anything, just your basic cell phone case. I would check the order each day and each day it said "Processing". Processing? Really? For a WEEK? How long does it take to toss it in a box and mail it? They finally mailed it yesterday and so far, it's been to Georgia, Tennessee and Kentucky. I'm hoping to get it before Christmas. No response to emails, either. Never ordering from Zazzle again. I'm done with 'em.

WOW! Was just getting ready to place an order when i took a sec to pull up reviews. The last time I saw a company that inspired so much disappointment (really, how many birthdays, weddings and anniversaries can one organization f**k up?), frustration with crappy service/ wrong orders, and outright anger over customer service was Clear Wire. Enough said!

After many years with this company Zazzle accused me of stealing my own work without explaining who made the complaint or whose work I was supposed to have copied. As if that wasn't bad enough, they flooded my inbox with over a dozen e-mails containing these accusations, but not once did they explain the reasons or offer proof. Zazzle also took down many of my original designs which took days to create without even asking me about the thefts I am supposed to have committed.

This company has made a profit off my work for years and expects to profit on my remaining designs, and yet they do not have the courtesy to properly research malicious complaints from unidentified persons. Any troublemaker or greedy seller can flag your original work as stolen just to eliminate competition. Zazzle is a horrible, rude, unprofessional organization that exploits artists for their own gain, and never show any consideration for the people whose hard work and abilities they depend upon.

To all independent and competent artists who are considering selling their work on Zazzle.com, I will tell you in advance that you are not guaranteed fair treatment or courtesy. They may profit off you for years and never provide support or service in any way. I recommend that artists stick with CafePress.

I have been with CafePress years longer than Zazzle and it is well worth the $60 annual fee. For $60, you get fair treatment and time-saving product creation. CafePress also provides actual customer service so your customers won't be angry at you for poor quality printing, errors, and late delivery. I have bought my own designs on CafePress and was never disappointed.

CafePress good, Zazzle bad.

Signed up for a thirty day trial of "Zazzle Black" with the understanding that it was a TRIAL and that, like most TRIALS, I'd have a chance to opt out before the company charged me for the service. This is usually how these things work, yes? So roughly a month after receiving my first Zazzle order, a few postcards which "saved me $5 in shipping" (the last time I checked, mailing about a dozen postcards costs a whopping total of 85 cents!), I noticed a charge from Zazzle on my card. This wasn't the charge for the postcards, it was an additional charge for "zazzle black." I did not receive ANY notice whatsoever that my trial was due to expire, and that my credit card would be charged. Upon notifying Zazzle, they refused to refund the 9.95 because I didn't cancel "within the 30 days" but instead canceled about an hour after the charge was made. This is piss poor customer service and sneaky business. If you're not going to refund the absurd charge, you must at provide advance notice that this charge is going to occur. I'll never order anything from this place again. The printing was of good quality, but the shipping is a rip-off and Zazzle is not at all dazzling with customer service. Spreading the word about this, too, this place doesn't deserve any more money made off of exorbitant shipping fees and scam services.

I have ordered a T-Shirt with a Ghost & Goblins image on it. I would like to underline that I HAVE NOT DESIGNED AND SUBMITTED THAT PICTURE, i just found it on their website as advertise. So i wanted to buy one, ordered it and during the order process, in a couple days i received an email from them, saying that my ordered cannot be processed because the material i wanted breaks some copyrights... and its said i will get a FULL refund in no more than 10 days...
WHAT?! You advertise and sell copyrighted material knowing that you couldnt do that and if people process an order, you just say "sorry but that is copyrighted, we cannot sell it".
Why the hell is on your shopping area then? And why the hell i have to wait 10 days to get my money back, since when i paid i done that instantly and you have received my money in 1 micro second?
AVOID THEM, its PURE SCAM
-Lorenzo, Italy

I ordered two bumper stickers from Zazzle. I thought they were way overpriced. I received the order and simply thought that I would never deal with them again. Today I found that my credit card was billed for $9.95 for a "Black membership." I called to complain and was stunned by their convoluted "explanations" - I persisted and was transferred to a "supervisor" who again tried to convince me that I had agreed to purchase this "Black Membership." (Evidently this is hidden in the "fine print" somewhere on their site.) I made my point that their website clearly states in big letters right at the top "100% SATISFACTION GUARANTEED" and that since I was NOT satisfied, i demanded a refund. I was told that my information would be forwarded to their "Finance Department" and that I would hear from them within 30 days. When I asked to be transferred to the "Finance Department" I was told that the "Finance Department" does not accept phone calls. I have filed a complaint with the Better Business Bureau and with my credit card company. I will persist in my efforts to receive a FULL refund.

I ordered from their website over Christmas and was told I qualified for "free shipping." that day only Thirty one days later the credit card I had used was billed for a year of their so called membership service. They claim I had a free triall that I did not opt out of and refused to reverse the charges. Total scam. There was no info on any free trial and they should not have held onto my credit card info after purchase. They are crooks. Why would I or anyone else need a paid membership? I made a single purchase through them from a small business vendor. Fraud, plain and simple.

I am registered user at Zazzle. A month ago, I received an advertising for the "Zazzle Black" a programm that would enable you to buy free of shipping costs during a year for around 9.00 . I subscribed to the free trial. At my next purchase, shipping fee was charged anyway. I opened a support ticket and they said that Zazzle black is only for US-Customers. (I am in France) I shall cancel the subscription.
Fine - but I didn't find a link where to cancel. And now the trial period ended and they charged me the full fee! I asked the support to cancel the subscription for me and refund me. They refused the refund. So now I paid for a service they knew they would never provide me!

Ordered 1 mug via zazzle.co.uk assuming they would ship from the UK.. but no, it came from the USA. It took 3 WEEKS to get here and when it arrived it was the wrong order! They must have some really incompetent people working on the line because apparently this happens quite a bit. I'm still waiting for a response from them but it's already Dec 12th so based on their turnaround time i won't be able to get my actual order in time for Xmas :(

Furthermore, they don't even have a UK phone number. Their ONLY support number is in the U.S. and i couldn't even get through all the way from Ireland. Does their phone line even work? This company appears to be in serious need of an audit on their trading practices.

Never order anything from this website, especially if you need it in a hurry. Their shipping process is very confusing and costly. I paid for "express" shipping on Thursday and I received the item on Monday at 6pm. I do not call that express shipping. I called UPS and they said that zazzle has a deal with them that they only deliver on business days. My product was within 20 minutes of me on Saturday, but because of zazzles policy, UPS couldn't deliver it until Monday, even though I paid extra for delivery. I received no satisfaction from zazzle. They could have cared less. Please be careful when ordering from them. Buyer beware!

Avoid Zazzle. Their site is incredibly buggy whether running chrome, firefox or safari. It takes alot of time to create an order and then to receive an email a couple days later that the order is cancelled because the logo won't render is unacceptable. why not simply provide us an email asking for a new logo to be submitted? so, had to create another order and we'll see if that goes thru and arrives on time.

Zazzle has a history of mistreating designers, ignoring problems, very poor communication, very little quality control when shipping orders, etc. Evaluate them thoroughly before investing much time in designing there.

Bought a $30 iPhone 3G case in January. Very poor quality, fell apart by May and the custom design wore off. Asked Zazzle to refund, which they said they would - still waiting for refund 12 weeks later... They "say" they paid it into my account, which was closed in May, but bank has no record of it, and Zazzle are not interested, saying it's my problem to find the payment? How am I supposed to do this? In the meantime, Zazzle won't make a second refund...Not impressed with them at all - certainly won't shop there again ever.

GEEKGIRLUNLIMITED Shanda Hill, Shanda Ross, Shanda Reynolds, Shanda Maddox, Shanda Lancaster, Shanda Jofiel, Shanda Noneya, owns and operates geekgirlunlimited at zazzle.com.

www.zazzle.com/geekgirlunlimited

Shanda Maddox/Lancaster is home collecting SSI disability for multiple mental illnesses but has a full scale line of design products for sale on zazzle.com while tax payers continue paying her a stay-at-home salary. When confronted with this she promptly added "all proceeds go to charity" on her sites in order to cover her tracks.

After calling the diabetes foundation for children (JDRF) they claim they have never received checks or money orders from this organization or person.

Mrs/ Maddox is also currently under investigation with a private party regarding internet harassment and libel and will soon face charges plus a civil suit including herself and others.

I recently ordered a T-shirt and another item from Zazzle. The shirt shown on their website was printed with a quote of Martin Luther King. I intended to wear it to an event on April 4, the anniversary of MLK's death. I received confirmation of my order. Later I received an email from Zazzle stating that the order would not be fulfilled because the item did not meet their "content guidelines" and that because they could not fill a partial order I should place another order so that I could receive the other item I had requested. I contacted Zazzle's customer service and was told that they don't in fact have the item I ordered and never did. It was to have been supplied by another entity they called a "Zazzle Member". The order was not filled because Zazzle belatedly found that the "Zazzle Member" does not own the copyright for the quote. There is nothing on the Zazzle site to indicate that they don't actually have the items offered for sale on their site. I feel that this is a very dishonest way to do business. Not only that, the same item is still offered for sale on their site when they know they can't supply the item. Don't waste your time trying to buy from Zazzle - they apparently have nothing to sell.

I ordered a customized keychain and pre-paid c.$40-45, which included shipping costs from UK to France. When the item arrived, I was away and my neighbor accepted it and left the package for me to find. Some weeks later, when I returned, I tore it open, loved the keychain and threw away the wrappings. It was only after that, when I saw my neighbor, that she explained that she had paid the shipping costs required by FedEx (I think; pretty sure -- an additional 31 euros, or c.40-45 dollars) for delivery from the US, not UK whose Zazzle site I had ordered from. I paid her back, then looked at my order and asked Zazzle what had happened. Their reply indicated that this was a problem with "my loal distributor" and that I should try to get a copy of the bill from FedEx. As I do not even know the date of delivery and am not quite certain that it was FedEx, this is hopeless. So, I have a nice keychain (mass produced, simply custom engraved with one word) for which I have paid around $85.00. I really resent Zazzle's implying that this is somehow my fault -- when the only fault I had was to have used Zazzle. I wouldn't recommend this company to anyone.

Zazzle refused to print a poster for me because the poster contained the picture of a sign of Mt. Bachelor and they said I had to get a release from the resort? This poster was for may daughter commemorating her participation in the Junior Olympics held at Mt. Bachelor. Basically, they refuse to print any image that has a copy righted logo. They claim it is copy right law...so I guess every private use photo that has any logo or image that is copy righted must have a release before they print it...they need to get real. Don't waste your time with these folks.