BodyCandy
Reviews and Complaints

The website was easy to navigate. The pop up that flashed every 2 seconds telling me what other people ordered was quite annoying. It keeps popping up over this message I type
The tip option on the payment screen is insulting to your customers. Tips are reserved for SERVICE transactions, not online retail stores, but I see that this company tries to gorge as much money out of its customers as possible. I have been a longstanding customer but I see that prices have skyrocketed and then they persuade you to GIVE more of your money to tip an online purchase! Wow!

I always shop BodyCandy for my jewelry. Almost my entire face is pierced and they have very cool and quality products. Not long ago I had and an issue with a product (1st time in 15 years or more of doing business with them) and they went way above and beyond to make sure I was happy. I've never had any company work so hard to make sure I was happy at the end of the day and they really communicated with me. Very unusual these days. It's awesome knowing you can buy, worry free. They got your back. But the the products are so good... There's really no need to worry anyway!

Not only did the product that I purchased exceed my expectations in person, their customer service was just as exceptional! I reached out to them about an issue that was really out of their control yet they acted swiftly, going above and beyond to remedy the situation to satisfy me, the customer. It's refreshing to deal with a company such as yours. You now have a lifetime customer and many future referrals from me too!

After contacting customer service about an issue with the postal delivery service, they went above and beyond acting swiftly to remedy the problem. 5 Star Service!

It was quick easy and alot of options didnt have nesscarly what I was looking for but I found several other really great options I can not wait to try some of these pieces! I have only chenged my jewlery ONCE.! I got the hoop from amazon and Ive had a pretty big reaction from it like piercing has not had a problem untill I put in the jewlery from amazon now its completely sore and throbbing to the touch! Like the type of pain that makes your eyes water and catches your breath! Hopefully the jewlery I get from here is good quality and will help clear up what ever is going on from the newlery from amazon!

My cart was empty each time I logged in and free shipping limit was met, but I still had to pay shipping. Otherwise, I love this site and their products!
*edited to addcustomer service for back to me about shipping, and they were very nice. The shipping issue was a misunderstanding on my part, and I was satisfied with the resolution. I was SO happy with my jewelry when it arrived!

I emailed about the free shipping issue and the rep explained the policy in a very professional way. It was my misunderstanding. I still wish I could have qualified for that free shipping, but overall I was satisfied with my shopping experience.

I have been ordering jewelry from Body Candy for a couple of years now. The site is very easy to use and streamlines the shopping and purchasing process which I love. In addition, there's communication via email with the shipping and delivery status.
There was one piece of jewelry that I was disappointed with. I was sent a link from Body Candy to please write a review of the product. I noted I was disappointed with it. Within a couple of days, a member of the staff reached out to me to apologize and offer a credit or replacement. She was really friendly and helpful and genuinely wanted my satisfaction. I selected a replacement for the item and it's great :)

In my original shipment I received one rather than a set of gauges, but upon contacting customer support everything was fixed! Very nice customer support and super helpful, remedied the situation so quickly! I have placed several orders since with no problem at all, I highly recommend for the quality jewelry and having a way to contact someone for assistance with orders.

In my original shipment I received one rather than a set, but upon contacting customer support everything was fixed! Very nice customer support and super helpful, remedied the situation so quickly! I have placed several orders since with no problem at all, I highly recommend for the quality jewelry!

My order didn't move for a while but the support team wrote me, before I even had to, to tell me that they were paying close attention to my order since they saw it wasn't moving. Last year I order a pair of barbells for my bestfriend as a part of her christmas gift and I received rose gold instead of gold, I wrote to the support team with a proof of the error and they sent me another pair with express shipping for free! Always had great service with BodyCandy, may seem like a scam since it's so cheap but really it isn't! I also react a lot if my jewelry isn't in real gold/white gold but the quality of their jewelry is so good I never had any problems!

Like I said, the customer service is amazing. They answered really fast and sent me another package right away!

First of all they take forevvver to ship jewelry, and on top of that I paid to have it shipped within a reasonable time frame to no avail. The knee-clincher it that I paid $45+ For a nose ring that fell out of my nose in three days, and this was the initial piercing, so I lost out both ways.. 👎🏾👎🏾👎🏾 Goodbye $100👋🏾

I ordered sunglasses from them in October (I was going to take a trip to one south country), but they never arrived and I had to travel without them.
It's almost the end of November and the sunglasses aren't here. Moreover, it turned out they were never dispatched and it makes me think that this company is a rip-off.
By the way, the glasses are in stock, so there's no reason for them not to ship it. big big mystery...

They are sooooooo slow. It takes them 2 weeks to send you a tracking number. It only means that they are slow in shipping your items out.
When I checked where my order was supposed to be, the number was wrong. Called them several times and they finally found a solution: they thought it would be a great idea to give me a new number. Great. Strange you didn't offer it when I called for the first time. It was so obvious and I even asked for it, but they preferred not to listen to me. Oh well. It took them 7 days more. What else slow? Well, the delivery. 3 weeks. I got a wrong order, sent it back willing to replace. 5 weeks more and it's still nothing.
Guys, one simple advice: run away.

This is a terrible website, do not buy from them! When I found www.bodycandy.com it seemed like a great deal so I ordered some stuff and in total paid $50. They said that they'll ship my items within 7 days but 7 days later nothing happened. I was supposed to get some information regarding my order status, but no one contacted me and I did not receive any notifications that my order was shipped. There was also no tracking number! It is now over a month and no one from Bodycandy contacted me and my order is still missing and I have no idea what to do! Can someone please help me? I want my money back!

I ordered something from www.bodycandy.com and needed the stuff as soon as possible so I paid some extra money for over night delivery.
They assured me that I'll get my order on time but it did not show up.
I actually received my order only three days later and it was a complete failure.
I contacted these guys and asked them to refund the money which I paid for the over night delivery and they refused.
Will never order from them again, completely unreliable company.

I want to war other people that the company www.bodycandy.com is big scam, so please be careful. I have ordered two jewelleries from the seller. But they were so cheap and made from terrible material. I wore them only twice, but now the jewellery was lying in my drawer and I couldn’t wear it. I was so upset and tried to contact the seller, but this guy left the wrong email address and all my efforts to reach the person were completely useless. Stay as far as possible from this company.

I bought earnings from the website www.bodycandy.com. I haven’t paid large sum for the order, but the seller stated on the website that his production and jewellery was great and durable. I got the earnings and when I opened the box, one earning fell on the floor. It simply broke into two parts. I was shocked and asked to change the earnings, but the seller refused and hasn’t told me why. Scam and the worst website!

I ordered jewellery from the website www.bodycandy.com. I didn’t get any confirmation email, so I waited 3 days and decided to contact the seller. I was dazed by the reply. The seller cancelled my order and he decided not to warn me about it. I was shocked and asked for the explanation, but this guy simply vanished and stopped to communicate with me. Awful services, company and it was the worst experience.

I placed order on www.bodycandy.com. I paid through PayPal and got invoice only from them. The seller hasn’t provided any info about the order or delivery. As well as this guy hasn’t provided receipt. I tried all ways of how to reach the seller, but all them failed. I have no idea what to do now. I need to find these scammers and get my money back. I hope PayPal will help me. Good luck to other customers.

I ordered jewellery from the company www.bodycandy.com. I got the broken jewellery, so I immediately contacted the rep. The seller promised money back guarantee within 30 days, but it was also lie. They simply ignored me within these days and after they informed me that it was too late to return money. So be careful if you use this website or leave comments if you have horrible experience with this seller. Please, share this info.

I ordered earnings from the website www.bodycandy.com. I paid through PayPal, and these jerks provided the confirmation info. After 5 days I haven’t received the order. After 10 days these jerks haven’t replied to my emails. I contacted PayPal and asked to help me to return money back. They started to work on my problem. I only wanted to warn other people that the website is real scam, so don’t waste money.