Baxter Boo
Reviews and Complaints

I recently had an experience with BaxterBoo that left me feeling quite disappointed. While I had high hopes for this online store, I found that their customer service was lacking and their return policy was less than desirable.

One issue I encountered was with their life preservers for dogs. I have two breeds that were listed as being compatible with the sizing, but when the products arrived, they were both too large. While I understand that this may not have been BaxterBoo's fault, I was still frustrated by the situation.

Another problem arose when I purchased a cot bed for my 15lb dog. When she tried to get on it, the bed skidded across the porch. When I contacted customer service about this issue, I was told that it was not considered a defect and that I could simply put a pad under the cot. To make matters worse, I was not eligible for a refund. This was not made clear to me before I made my purchase.

It took me four emails and six phone calls just to get this information, which was incredibly frustrating. I felt like I was dealing with a rinky dink little business that didn't care about my satisfaction as a customer.

To add insult to injury, I found that everything BaxterBoo sells is available on other websites like eBay, Amazon, and Overstock for cheaper prices. It's clear that this company is not interested in providing quality products or customer service.

Overall, I would strongly advise against shopping at BaxterBoo. Their terrible customer service and return policy make them a company to avoid at all costs.

BaxterBoo is a great place to shop for your furry friends! I've been a loyal customer for over 7 years and I can honestly say that I've never had a bad experience with their customer service. They always answer the phone in a reasonable time and are always willing to help with any questions or concerns that I may have.

One thing to keep in mind when shopping at BaxterBoo is that each item has a different size chart. This is because they carry different brands and each brand has their own sizing. So, it's important to measure your pet carefully before ordering to ensure that you get the right size.

The clothes for dogs at BaxterBoo are made of quality materials that will last a long time, unless you have a dog that likes to tear up clothes. I've purchased several items from them over the years and have been very happy with the quality of the products.

The only downside to shopping at BaxterBoo is that their shipping costs can be a bit high. However, I still think it's worth it to shop there because of the great selection of products and the excellent customer service.

Overall, I highly recommend BaxterBoo to anyone looking for high-quality pet products. They have a great selection of items and their customer service is top-notch. Just be sure to measure your pet carefully before ordering and be prepared for shipping costs that may be a bit higher than other online retailers.

My experience with BaxterBoo has been really good. I ordered a size 22 Highline Fleece coat for my dog last year, and I followed the instructions on the site to measure him. The coat fit him perfectly, and it looked really nice too. It was much better than anything I could find in the stores, both in terms of price and quality.

This year, I decided to order the same coat for my other three dogs, and I'm really happy with how they turned out. The coats fit them perfectly, and my dogs seem to really like them. They're perfect for keeping my dogs warm inside the house, since they're all indoor dogs. The fleece is just the right weight, and it's really soft and comfortable.

I haven't had to return anything, so I can't really speak to the customer service, but the prices are really good, and the discounts make it even better. Overall, I'm really happy with my experience with BaxterBoo, and I would definitely recommend them to anyone looking for high-quality dog coats at a reasonable price.

I gotta say, I was pretty disappointed with my experience shopping at BaxterBoo. I mean, I tried to do everything right - I measured my dog using their guide and everything - but the coat I ordered was still way too big. And then it took forever to get here! I get that Covid has messed up shipping times, but come on. It shouldn't take three weeks to get a dog coat.

But the real kicker was the customer service. When I reached out to them about the sizing issue, they basically told me tough luck. No returns or exchanges without the tag, even though the coat had never been worn. I mean, seriously? I just want a coat that fits my dog. Is that too much to ask?

So I decided to take my business elsewhere and ended up buying a coat from LLBEAN instead. Same price, but with a much better return policy. And honestly, the coat itself from BaxterBoo was just okay. The quality was fine, but the color was totally different in person than it looked online.

Overall, I wouldn't recommend shopping at BaxterBoo. The sizing is off, the shipping is slow, and the customer service is pretty lousy. Save yourself the hassle and go somewhere else.

I recently made a purchase from BaxterBoo for my furry friend, a Shih Tzu, and unfortunately, I had a bit of a rough experience. I ordered a coat for my pup and when it arrived on Saturday, I quickly realized that the measurements they provided were off by a whopping 4 inches! Needless to say, the coat was way too big for my little guy.

I immediately reached out to their customer service team and spoke with a representative named Alex. They asked me to email pictures of the coat with a measuring tape to show that the chest measurement was actually 24 inches, not the 20 inches they had advertised. Alex then instructed me to call back on Monday when the manager would be in.

I followed their instructions and called back on Monday, only to be told that the manager was not available and to call back on Tuesday. So, I called again on Tuesday and waited on hold for a whole hour, but no one answered. I was starting to get frustrated and decided to send an email instead.

To my surprise, they responded quickly, but unfortunately, they were unable to take my call because they were busy with other customers. They promised to get back to me, but they never did. I waited for an hour and then sent another email, and finally, they responded with a return label.

However, I am still hesitant to send the coat back because I am not sure if they will refund me. I have lost my trust in this company and I would advise others to be cautious when shopping with them. Additionally, I did some research and found that their prices are quite high compared to other online pet stores.

In conclusion, my experience with BaxterBoo was not a pleasant one. I hope they can improve their customer service and provide accurate measurements in the future. Until then, I will be taking my business elsewhere.

So, I recently made a purchase from BaxterBoo for my furry friend and I must say, I had mixed feelings about my experience. On one hand, the products were great and the shipping was super fast. However, the customer service was downright disgusting.

I ordered two extra large shirts for my dog, relying on their sizing chart to make my decision. One of the shirts was clearly the correct size as described, but the other was considerably smaller. I was quite disappointed and decided to call customer service to report the issue. I explained that I had ordered an extra large and received a small instead. To my surprise, I was told to take a picture of the size on the shirt and send it to a supervisor. I thought this was quite unusual, but I went ahead and took the picture. Unfortunately, the shirt had no size on it, but I put a measuring tape across it to show the much smaller measurement of approximately small to medium fit.

To my dismay, I never heard back from the company. I felt like I was being patronized as they knew their products had no sizes on them, and this was their way of telling me to prove that it was a size small. I had ordered based on their size chart, and I was livid with the lack of respect or care given to customers.

Despite the great products and speedy shipping, the customer service was a complete letdown. I will donate the size small shirt to an animal shelter and never order from BaxterBoo again. It's a shame that such a great company has such poor customer service. I hope they improve their customer service in the future.

I recently had an experience with BaxterBoo that left me feeling frustrated and disappointed. I had ordered three different items in hopes of finding a shirt that would fit my dog for a costume. One of the items I ordered without assistance, using my own measurements. However, when the item arrived, it was so small that I had to cut it off my dog with scissors.

I reached out to customer service, providing them with my dog's measurements. The representative recommended two other tops to try in my dog's "size" (if you can even call it that!). Unfortunately, neither of these items were even close to fitting my dog properly.

To make matters worse, the return policy is only 14 days after the order is placed, not when the order arrives. This seems like a sneaky way for the company to avoid taking responsibility for their inaccurate sizing. While I could have paid for return shipping and received a store credit, I didn't want to risk getting more items that wouldn't fit properly.

Overall, I was extremely disappointed with my experience with BaxterBoo. Their sizing is not accurate at all, and their customer service was unhelpful. I would caution anyone considering ordering from this company to think twice. In my opinion, this is why people choose to order from Amazon instead.

I gotta tell ya, I am a big fan of BaxterBoo! I first stumbled upon their website last October and have been a regular shopper ever since (or at least I like to think so, hehe).

Let me tell you, this online store is like a fancy-schmancy doggie boutique you'd find in the heart of a big city like New York, Chicago, or San Francisco. It's not the kind of place you'd go to for everyday shopping because their prices can be a bit steep, but it's perfect for those special occasions when you want to spoil your furry friend.

One thing I really appreciate about BaxterBoo is that they stand behind their products. They offer a 365-day return policy from the date of purchase, which is pretty darn impressive if you ask me. However, if you don't return the item within 15 days, they'll issue a store credit instead of a refund. I learned this the hard way when I accidentally ordered the wrong size winter coat for my pup. But no worries, the return/exchange process was a breeze. They gave me a store credit and I used it to buy a smaller coat. The only thing I had to pay for was the return shipping.

Another thing I love about BaxterBoo is that they often have online coupons, specials, and free shipping offers. So be sure to check for coupons and compare prices with other stores before you hit that "place order" button. But trust me, if you do decide to buy from them, you won't be disappointed with your purchase.

Overall, I highly recommend BaxterBoo to any pet parent who wants to spoil their furry friend with high-quality, stylish products. Just be prepared to pay a little extra for the luxury experience. But hey, our pets deserve the best, right?

I really like shopping on BaxterBoo.com for my furry friend. They have a huge selection of products and often offer sales with discount codes. Plus, you earn points with every dollar you spend, and I've already earned $300.00 in gift certificates that can be used in denominations of $20 and up.

One of the coolest things about BaxterBoo.com is their innovative livestream feature. If you're not sure about the size or style of a product, you can ask for a live demo and see it in action. You can even ask questions and get immediate answers. It's super informative and helpful.

Customer service is top-notch, whether you reach out via email, live-chat, or phone. They always go above and beyond to make sure you're happy with your purchase.

Prices are competitive with other pet supply sites, but when they have blowout sales, it's a real steal for both you and your pet.

I also love their "Pet of the Day" feature. If your pet wins, you get a $25.00 gift certificate. And if they win 1st, 2nd, or 3rd place at the end of the month, you get an even bigger gift certificate.

The quality of their products is exceptional. I've made over 100 purchases and have only had to return one item.

I highly recommend BaxterBoo.com, and don't forget to use the live demo option with Brandon or Mary. They're super helpful and have caught a few sizing errors that could have been avoided if I had used the live demo. However, they have had some issues with incorrect sizing info lately, so be sure to double-check before you buy.

I gotta say, I was pretty disappointed with my experience with BaxterBoo. I mean, don't get me wrong, the clothes on their website look super cute and all, but when I actually got my order, the quality just wasn't there. And to make matters worse, the measurements listed on their site were totally off. I know how to measure my dog, but these clothes just didn't fit right.

But honestly, the worst part of my experience was dealing with their customer service. There's this one guy who always answers the phone, and let me tell you, he has the worst phone personality ever. When I was trying to place my order, their website kept giving me error codes and rejecting my card. But when I called to ask for help, this guy just kept saying it was my card's fault. I even got my bank on the phone to verify that my card was fine, but he still wouldn't help me out. I ended up having to use a different card and place my order without any assistance from him.

And then, when my order finally arrived, the clothes didn't fit at all. When I called back to complain, I got the same guy on the phone again. This time, he told me that they would measure the clothes when I sent them back and decide if they didn't fit. Like, what kind of shady business is that? And then he tried to tell me that the sizing didn't really matter as long as it was "accurate." Um, excuse me? If I order something with a 23" waist, it better fit my dog's 23" waist.

All in all, I would definitely not recommend BaxterBoo. There are plenty of other options out there, and I would advise you to stick with a company that actually cares about their customers.

I gotta say, I was pretty disappointed with my experience at BaxterBoo. I mean, I don't wanna be too harsh, but their customer service was just plain rude. I had a question about my order and when I called to ask, the person on the other end was super condescending and acted like I was an idiot. Not cool, man.

And don't even get me started on the shipping. It took forever for my stuff to arrive and when it finally did, half of it was damaged. Like, come on, BaxterBoo, get your act together.

Honestly, I wouldn't recommend ordering from them unless you're prepared to be treated like crap. There are plenty of other online stores out there that actually value their customers and don't make you feel like a total loser. Save yourself the hassle and go somewhere else.

I gotta tell ya, I had a pretty rough experience with BaxterBoo. I was lookin' to get my pups some winter jackets, so I went ahead and ordered two from their website. I made sure to use their size chart to get the right measurements and all that jazz. But when the jackets arrived, they were way too small in the chest - like, four inches too small! Can you believe it?

So I had to go through the hassle of returning them, which cost me $13.00. And now, I'm still waitin' on my refund. It's been a while, and I'm startin' to get a little antsy.

Overall, I'm not too thrilled with BaxterBoo. I mean, I understand that mistakes happen and all, but this was a pretty big one. And the fact that I had to pay to return the jackets just adds insult to injury. I don't think I'll be orderin' from them again anytime soon.

So, I bought a harness for my Lhasa Apso from BaxterBoo. I got a medium size, but it didn't fit my dog. I returned it for a large size over five weeks ago, but I haven't heard anything back yet. I'm pretty disappointed with the whole experience. This is my first time shopping with BaxterBoo, and it's definitely going to be my last. I wish I had read some of the negative reviews before I placed my order.

I don't know what's taking so long for them to process my exchange. It's been over a month, and I still haven't received any updates. I'm starting to wonder if they even got my return. I tried reaching out to their customer service, but I haven't gotten a response yet. It's frustrating because I really need a harness for my dog, and I don't want to have to go through the hassle of finding another one.

Overall, I'm pretty disappointed with my experience with BaxterBoo. I wouldn't recommend them to anyone, especially if you're in a hurry to get your order. It's a shame because they have a lot of cute stuff on their website, but their customer service is just not up to par. If you're thinking about shopping with them, I'd suggest doing some research first and reading reviews from other customers.

I gotta say, I had a pretty rough experience with BaxterBoo. I mean, I was all excited to get some new pet gear, and they were advertising this sweet deal with 20% off and free shipping. But when I went to check out, I found out that the free shipping only applied if I spent at least 49 bucks. And as for that 20% off? Nowhere to be found.

I was pretty bummed out, especially since I had seen some bad reviews of the company on the Better Business Bureau and other sites. I mean, I don't want to support a business that's not treating its customers right, you know?

So yeah, I'm not buying from BaxterBoo anymore. It's just not worth the hassle.

I gotta say, I had a pretty rough experience with BaxterBoo. I don't think I'll be shopping there again anytime soon. The return policy is just terrible. I mean, sure, they say on the phone that you can return stuff within a year, but what they don't tell you is that you need to keep the tags. I mean, come on, who keeps tags for a whole year? I certainly don't.

So, I bought a couple of sweaters for my dog and tried them on him. They didn't fit quite right, so I decided to return them. But when I called BaxterBoo, they told me I couldn't get a refund or even a store credit because I didn't have the tags anymore. I mean, seriously? The sweaters were never even worn, just tried on.

Anyway, I learned my lesson. I'll be sure to keep all the tags from now on, but I still think BaxterBoo could have been a little more understanding. I mean, it's not like I was trying to scam them or anything. I just wanted to return some stuff that didn't work out. Oh well, I guess I'll just have to find a different place to shop for my pup.

So, I gotta tell ya, I was pretty disappointed with my experience with BaxterBoo. I mean, I bought my dog a toy that looked like it could handle some serious chewing, but it only lasted a measly four days! Can you believe that? And when I reached out to their customer service team, they basically told me that their toys weren't meant for chewing. Like, what the heck? Why isn't that noted anywhere on their site?

I was pretty frustrated, to say the least. I mean, what is a dog supposed to do with a toy if they can't chew on it? Just look at it? Come on, BaxterBoo, get it together!

To make matters worse, when I asked for a refund, they only offered me a gift certificate. Like, seriously? Do they think I'm ever going to buy from them again after this experience? No way, Jose.

Honestly, if you're thinking about buying from BaxterBoo, I would recommend going with Amazon instead. At least with Amazon, you know you're getting quality products and customer service that actually cares about their customers. As for BaxterBoo, well, let's just say I won't be shopping with them again anytime soon.

So, I was looking for some cool stuff for my dog and stumbled upon BaxterBoo. I thought it was a good place to shop because of their website design and the variety of products they offer. I placed my order and waited patiently for it to arrive. However, it took more than 14 days for my order to arrive, which was quite frustrating.

I tried calling them several times, but no one answered. Finally, I got hold of a guy named Alex who claimed to be the top dog there. He transferred me to their "manager" Josh, who never returned my voicemails. I was disappointed with their customer service, and I wished I had read the reviews before placing my order.

When I finally received my order, I realized that it was not what I had expected. So, I decided to return it and get a refund. But, unfortunately, I never got my refund. I tried calling them again, but Alex was extremely rude on the phone. I was so disappointed with their service that I decided never to shop from them again.

I have a lot of followers on Instagram, and I made sure to let all of them know about my experience with BaxterBoo. I even gave them credit for getting their name right - Baxter Boo, as in no good. I hope they improve their customer service and delivery time because they have a lot of potential. But until then, I would advise everyone to stay away from them.

I recently made a purchase from BaxterBoo and had a bit of a frustrating experience. I placed my order with the help of a customer service representative, but unfortunately, I received the wrong item. When I tried to return it, I was hit with a hefty shipping fee of almost $20, and then another $14.95 to return it. That's a total of $35 for absolutely nothing!

I decided to give their customer service a call to see if they could help me out, but all they offered was a measly $10 coupon for my next purchase. Needless to say, I wasn't too thrilled with that offer and won't be shopping with them again.

It's a shame because I had heard good things about BaxterBoo before, but this experience definitely left a bad taste in my mouth. I would caution other potential customers to be aware of the potential for mix-ups and high return fees before making a purchase.

I had a pretty frustrating experience with BaxterBoo. I ordered some prescription dog food and ended up waiting over three weeks for it to arrive. Apparently, they had just started working with a new distribution company and nobody seemed to know what was going on. I talked to a few different customer service reps and got conflicting messages from all of them. It was pretty clear that they weren't well trained or informed about the situation.

I tried to get some answers from the manager, Alex, but he was completely unresponsive. I'm not sure what his deal is, but he definitely doesn't want to be bothered. To make matters worse, I got two requests to review the company before I even received the product. That just seemed like a slap in the face.

After waiting for so long and dealing with so much frustration, I ended up just canceling the order. I wouldn't recommend BaxterBoo to anyone. It's a shame, because I've heard good things about them in the past, but this experience was just terrible.

So, I recently purchased a product from BaxterBoo and I must say, I was not impressed with my experience. I ordered a shirt for my furry friend and followed the size chart provided on the product page. I even measured my dog twice to make sure I got the right size. I even ordered a size up because my dog was on the borderline of two sizes. However, when the shirt arrived, it was so small that it wouldn't even fit over my dog's head! I was so disappointed.

To make matters worse, there was a tag on the shirt with a completely different size chart than the one provided on the product page. I was shocked and frustrated. I reached out to BaxterBoo customer service and they only offered me a credit for my return, which was not what I wanted. I was hoping for a refund, but it seems like that was not an option.

I must warn others to be careful when ordering from BaxterBoo and to not trust their size charts. It seems like they may be false advertising their products. I hope that they can improve their sizing guidelines and provide more accurate information to their customers in the future. Until then, I will be hesitant to order from them again.

I've purchased two winter outfit for my dog and my order arrived in a timely manner but one outfit was incorrect. When I contacted Baxter Boo customer service and asked for a replacement they said that the one I wanted was not in stock. Then I asked for a refund but they refused and gave me a gift card instead! What a joke! I don't need it because I'm never buying anything from them again. They can keep their gift card to themselves!

I bought few things from the company www.baxterboo.com. It was really bad experience, ‘coz these jerks scammed me. I got it on time, but when I opened the package, it turned out that the quality was horrible. I immediately contacted the rep and told that I wanted to get full refund and returned the order. The seller told me that I could return the order and he would return the full sum and for return postage as well. I returned the purchase and never heard from this ### again. Crap. Please, help me return my money back.

***avoid***worst online store ever.

Terrible customer service, horrible return policy.

They sized their life preservers for dogs giving breeds...I had both of the breeds listed, both arrived too large, it was not their fault.

A cot bed that skidded across the porch when my 15lb dog tried to get on, told that is not a defect i can put a pad under the cot. No refund..And it never said that before i paid.

Just getting this bad news took 4 emails and 6 calls.

This is a rinky dink little business. Everything they sell is on ebay and amazon or overstock and cheaper.

They could not care less that i was unhappy.
Avoid avoid avoid avoid!