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I used to rent at pennyville unit no: 1186A3 and the property was still under ecclesiate real estate. I didn't re-new my lease and I moved out on the 28/02/2011, I tried to claim for my deposit but I didn't get it from ecclesiate as they informed me that they are no longer managing the flats. On the 5/05/2011 I received a statement from the new management Zelri Property, stating that I owe R1900.25 and they have my deposit of R3430.00. I then called and spoke to Chantal and I advised her that I didn't re-new my lease and I no longer live there since the 28/02/2011 but I didn't get my deposit, she advised me that I still owe R1900 and I agreed and explained to her that I didn't pay that amount because I didn't get my deposit back. She then advised me to send her and e-mail stating that the amount I owe must be deducted from my deposit and they'll pay me back R1529.75. I sent that e-mail on the 16/05/2011 and she said she'll forward it to bridget or liesel as they deal with deposits. After 2 weeks I called to check how far they are with my refund, I spoke to Chantal she said to me she doesn't remeber me and the conversation we had and the e-mail I sent to her, I should speak to bridget or liesel as they deal with deposits. I tried to get contact of bridget or liesel but they are always busy and I've left numerous messages for them to call back but even today they've never returned my call or give me any feedback. I sick and tired of doing a follow up on my refund and they are not doing anything about it. I WANT MY MONEY BACK! If it shows on the statement they send to me that they have it why is it so difficult for them to refund it back because it's mine...
What happened to you. Is what is currently happening to me. I'm even thinking of taking them to Hellopeter because that's the only way maybe they can pay back my deposit. I moved out of the flat on the 19th June, they gave me an excuse when they were supposed to meet my wife for the inspection then we gave them the keys for the flat. Until today i haven't received my deposit. So it looks like it's a trend they are living on. It has to stop.
This thing is also happening to me as we speak, When i moved in the flat no one from the agent came to inspect the flat up until the that i moved out. Now its time for the refund they are busy making excuses and telling me i have to wait for 40 days before i get my deposit and that is not even stated on the contract. The contract says the deposit refund is between 6 to 21 days. I really hate what is happening and i wouldn't advice anyone to rent from this agent.
They paid me back my deposit but it was short of some money which they said they paid for cleaning the flat. When i moved out of the flat i cleaned it but it took them a month to go inspect it obviously the flat will be dirty at that time. I can tell you now, that's how they do business it seems. I'm sure there's a lot of people out there who are quite about the service as well.
I was renting a flat with Zelri Propeties for almost 2 years. I looked after that flat is if it was my own, no damages happened watsoever. On the 31 of October 2011 i moved out, cleaned the flat and left it in such a very good condition.I paid all up the electricity bill and handed over the keys and the receipts of payment. I am waiting for my deposit refund even now, I have tried eveything to get it back but it seems as if they are not willing to refund me my money. Its almost 4 months since I have been waiting and I really need this money because to be honest nothing needs repairing in that flat.
omg!
these guys like giving you a run for your money! i am so tired of dealing with them! they keep tossing me around, one moment i am speaking to margaret who doesnt even seem to know what she is talking about then i am speaking to nellie and her response is always, GIVE ME YOUR NUMBER I WILL CALL YOU BACK!, next thing i try Chantal and she doesnt even pick up her phone! try not paying your rent on time and see what they do! it makes me so sick. i will advise everyone to never rent units from them. all is good when you move in but moving out is such a nightmare.
It took them 5 months to pay me back my deposit, which half of it was short. And i was told they paid the cleaner, who cleaned the flat after i moved out 2 months after.
I'm also in the same boat, its been two months since I moved out. Now these guys are giving a run around instead of paying my deposit. Spoke to Emelia as Lizelle is for ever in a meeting or busy. When I was a tenant I always paid my rent in advance. All I want is my money back
It seems this has been happening to others cause mine is now 6 months there are ignoring my emails, what should I do really to get back my money?
It's 2014 and this is still happening! It's about time I involve my lawyers now and the rental tribunal!
I MOVED IN TO TINY MEWS FLAT ALONG FRED NICHOLSON, GEZINA, A FLAT GIVEN BY ZELRI PROPERTIES IN OCTOBER, DURING MY FIRST MONTH STAY I TRAVELED TO SWAZILAND BEFORE I CAME BACK HOME THEY ALREADY BROKE INTO MY FLAT AND THEY MADE AWAY WITH PROPERTIES WORTH OVER 150, 000 rand WHICH INCLUDES OUR JEWELRIES BOXES, TO THE EXTENDS THAT THEY TOOK MY NEW BORN BABY'S PAMPER AND TISSUE PAPER, THE POLICE CAME AND MAKE SOME FINGER PRINTS, WHEN THE AGENT FROM ZELRI PROPERTIES CAME DOWN, HE SAID WE SHOULD REPAIR THE DOOR THAT THEY DON'T WANNA SEE THE DOOR LIKE THAT. NO HUMAN FEELINGS IN HER AT ALL.
SO WE DO NOT HAVE CHOICE THAN MOVING OUT OF THE HOUSE AND RENTED A WELL SECURE COMPLEX, BECAUSE THE REMAINING TENANTS SAID OUR FLAT WAS NOT THE FIRST FLAT TO ROB, THAT THEY ROBBED LIKE 3 FLATS BEFORE US AND I EVEN MET A WOMAN WHO WAS ALSO A VICTIM BUT SHE'S YET TO MOVE OUT. THEY ALL TOLD ME THAT THE THIEVES ARE LIVING IN THE FLAT WITH US AND EVEN THE CLEANER WAS THE NO1 SUSPECT, BUT ZELRI COULD NOT DO ANYTHING ABOUT IT. AFTER MOVING OUT I REQUESTED FOR MY DEPOSIT FROM ZELRI THEY WENT AHEAD AND BROUGHT LIST OF DAMAGES IN THE HOUSE IN WHICH THE FORMER TENANT ALREADY PAID THEM TO FIX AND THEY SAID ONCE THEY FIX IT THEY WILL REFUND MY BALANCE AND DEDUCT THE EXPENSES FROM IT, I DID COMPLAINED THAT I CAN NEVER TAKE THE LIST FROM THEM, BUT WHEN I DIDN'T HEAR FROM THEM AGAIN BECAUSE WE EXCHANGED EMAIL, SO AFTER 7 WEEKS WHICH IS ALMOST 2 MONTHS I DECIDED TO GO TO THE OFFICE TO KNOW WHY IT'S TAKING SO MUCH TIME TO RECEIVE THE DEPOSIT, WHEN I GOT THERE AND I WAS FORTUNATE TO MEET NELLY, YOU CAN NOT IMAGINE THAT NELLY TOLD ME THAT THEY CANNOT GIVE ME ANY MONEY, I ASKED WHY AND SHE SAID SHE IS NOT GIVING ME ANY MONEY THAT I SHOULD GO AND CALL MY LAWYER IF I LIKE. I WAS LIKE IS THIS A JOKE OR WHAT? BECAUSE WE HAD EMAIL CONVERSATION FOR OVER 4 WEEKS AND SHE NEVER TOLD ME SHE IS NOT GONNA GIVE ME. IN FACT I FELT LIKE CRYING BECAUSE WHAT HAPPENED TO ME IN THAT FLAT MAKES IT SO HARD FOR ME TO LOSE EVEN 10 RAND BECAUSE I AM JUST TRYING TO RECOVER.
BROTHERS AND SISTERS,
PLEASE BE AWARE OF THE DEPOSIT SCAM FROM ZELRI PROPERTIES AND DO NOT EVER RENT A FLAT AT TINY MEWS HOUSE, FRED NICHOLSON STREET, GEZINA. BECAUSE PEOPLE ARE LIVING WITH THIEVES THERE AND I WOULD BE GLAD IF YOU COULD PROTECT YOUR PROPERTIES AND LIFE.
I HOPE THIS WARNING IS ENOUGH.
BYE
Guys, you can report Zelri Properties to the Estate Agency Board, and you can take them straight to court.
Ladies and Gentlemen, yes you can report the Zelriproperties to the Estate Agency Board...but for swift action for your deposits, go to Rental Housing Tribunal, there's one in Centurion and Pretoria, for your deposit, if they lock you out, if they do not fix your properties.