Zillow
Reviews and Complaints

realtor showed us an apartment made us pay 100 dollars to fill out an application for each person. Never said we were chosen or not chosen for the apartment. He won't provide the results of the background check or credit report. He keeps saying has apartments but calls at the last minute snd does send videos. didn't tell apartment was off market. His company isn't listed anywhere and I can't find a listing for it only his cell.

You gave me a zestimate before going through all the hassle of listing approx my listing price
T h e n
A f t e r I listed you lowered the zestimate by $300, 000.00
No explaination - no response - no response - no response
Well done!
Others in my area you left blank because of no comps.
Your calculations and bait and switch zestimates
Are obscene.

This is why you have so many complaints>

So
Goodbye — see ya

I contacted Zillow to inform them the information they had regarding our home was incorrect. This included the location on the map, satellite view, zestimate, comparable homes, other neighborhood home information, new home sale price versus base price, and on. I asked them to please update the information because we're going to list our home fsbo soon. They did finally, with my screenshots, update the satellite view, but not really. The view showed only our vacant area where our house would eventually be constructed, and the image still didn't actually navigate properly. (The cursor was moving in the general area) They did not update anything else, but we hoped it would update when we actually posted our home "for sale". It didn't. The zestimate remained the same, as did comparable houses. We are not being compared to the newly constructed houses, as ours is also newly constructed, but to homes 20 years older. Our zestimate remains $100,000 below our appraisal from 6 months ago, even though property values have increased 25% - 40% and more in our neighborhood. Nothing is being considered for the appreciation of our home's value based on that timeframe, our added patio, the sod, landscaping, expensive shades and other window treatments, the lighting and other fixtures, or anything. The zestimate shows a minimal increase from the original contract price of only 3%-4%. I have repeatedly asked for them to adjust this to correct this situation. I even sent a file for the appraisal. Crickets is the response, no response in other words. Zillow is literally spoiling any opportunity we have of selling our home "by owner". Zillow is ruining any first impression any interested buyers might have by displaying false zestimate.

Hi Zillow, there is a house in my neighborhood that has two very different listings/prices. https://www.zillow.com/homes/9650-wornom-_rb/2144118535_zpid/

This next link with these pictures doesn't look like this house, its some other imaginery house in Photoshop. This house never looked like these pics. This is a tiny tiny house, that is HOT, has no attic, has a wood ceiling that makes it very very not efficient use of energy as the heater or a/c is on 24/7.

The previous owner was Alisa Cunningham, a realtor, the current owner is

My property 4370 Maraldo ave North port FL has decreased in evaluation by 11, 000 dollars in the last week or so yet 4330 maraldo has increased my previous evaluations have being about the same as 4330 maraldo now there is a 25, 000 difference with no apparent changes. I may put my house on the market some and this my effect my selling price please explain.

I am very dissatisfied with this service. From day 1 I was weary about it but the rep talked me into giving it more time than just a month to get a feel for it. With that being said he told me at least give it 6 months to get a good quality lead and more than likely make a sale. I am a new realtor and I expressed this to him so every dime counts when it comes to not bringing any money any from not making sales. He didn't seem to care about that only wanted to focus on what I could possible make in 6 months as if he knows what comes and goes from my bank account. I made it clear that I wanted to try it out little did I know he sent me over a full 6 month contract to sign without my knowledge. He did not say this was a 6 months contract he advised me to give it 6 months to see a sale. With me only getting 4 leads from the month that I started and 1 was a realtor who couldn't get into mls looking for someone who could help her so she could find her brother a home which I thought was very weird. The other 3 never responded to emails calls or text so why would I pay another $250 for another month to get nothing in return. And they set me up on automatic payments at that luckily they had a account which didn't allow that and it turned them down. These are the kind of things you have to deal with when just trying to find ways to generate more for your business people being dishonest. With this company being as big as it is I would love some answers.

I placed my home for sale by owner on Zillow, and my pictures of my house are not visible. It shows just an aerial view, and to my surprise an old Zillow picture with the wrong address is showing if you research my home. Can you please help me, no one will look at my home under these circumstances.
William bailey 5 Carriage Drive Oxford, CT phone [protected]

The tax records from property listed on Zillow is incorrect. The tax records associated are for a property completely in a different county. I've submitted requests with Zillow via their online form 3x and called 2x over the last 3 months with no response.

MLS#:1710867

The property is located in King County, however when you click the link on the page: Find assessor info on the county website - it takes you to a property in Clark County. This is impacting the Zestimate.

I have sold and purchased properties using Zillow's websites. I am
actively looking for properties to buy in the near future and have been
on Zillow almost daily. It has become frustrating because of several issues.
1.) the listing map doesn't provide satellite or zoom aspects anymore.
2.) the listings' status isn't available until you click on it making it a waste
of my time if the property is pending or sold.
3.) the acreage of the listings are now shown as square feet instead of
acres which means I have to convert them to acres if interested.
The new format is not user friendly. If it remains I will probably search
for homes/lots on another website.

I've filled out an application for rental homes on zillow 2 times now and they are letting me believe a home is for rent then once I summit my application all of a sudden the home is no longer available.also what is the point of paying zillows application fee when you still have to fill out and pay for all an application on the realty site everytime.you people think we are made of money this process is ridiculous.it all a big scam by the time a landlord calls back we are all tapped out from paying application fees.You should all be ashamed of yourselves for ripping people off like this.

Unethical real estate agent: Nick Biasetti,
Reilly Biasetti Real Estate, New Fairfield, CT
We put an offer in on a house in New Fairfield, CT. The offer was accepted by the sellers. While we were doing inspections, the agent accepted another offer. He didn't let our agent know until over 2 weeks after the offer was accepted. When we found out, we had already finished inspections and wasted a lot of money on them.

3836 Dalaway in Moorpark, CA.
Shows a price for only one three residences in the triplex.
No amount of messaging requesting these costs were answered until I called and spoke with the listing agent today.
There's absolutely no mention and no photos about a house under construction just across the parking area in front of 3836 Dalaway. A four-bedroom house is actively under construction, with an estimated two months of construction.
I began making inquiries via Zillow about this property days ago. What a total waste of my time.
No posting the prices of 2 units.
No hint of the construction underway just across the parking lot.
A complete waste of me. I need to find an appropriate-for-me residence that is cat friendly. One of my cats is dying of cancer, and I must get a cat friendly residence to live out the remainder of her life together.

Zillow connected up to an agent to a house in Belleview Florida. Her Name is Emily Fletcher phone is [protected]. The initial conversation was okay and she promised to send us houses for sell in the area with what we are looking for and to contact the builder on the new houses being built and if any are available now

We have received nothing from her as far as houses for sell in the area and she does not return our calls. We leave messages all the time.

We are moving at the end of this month (March) if we do not have the information she has promised us and if we can not contact her on houses we want to see than we will be in a bind and stuck in a hotel trying to find a house to buy.

Is there another agent we can talk to that will help us out?

I have filed several complaints online about a Zestimate for my property. I get a response back with request received with a request number. I have 3 open request that span over 7 months ago. I have called and left message on a voice for customer service and no call back yet or response online.

I have made several request on Zillow about the incorrect Zestimate. I asked that the Zestimate be corrected or removed. It created several problems with the Mortgage Holder. The last appraisal was 9/19 for $1.8MM and Zestimate has $2.5MM as of today. The comps I found were less than $1MM. The market has dropped 30%.

July 25, 2020 - Your request (9676469) has been received and is being reviewed by our support staff.

October 29, 2020 - your request ([protected]) has been received and is being reviewed by our support staff.

Feb 3, 2021 - Your request ([protected]) has been received and is being reviewed by our support staff.

Feb. 22, 2021 - Left voice message with customer service.

I am a premier agent with Zillow. My Name Is Tatiana and My AD order Id is 0064y00000wPJtSAAW. I am paying between $800 to $1054 to be provided with vetted leads.

These are my complaints:

- I am paying for vetted leads that want to buy or sell real estate. I am getting of people that dont want to buy or sell, leads that dont even give names;
- I am getting leads of people that want to rent only;

- I am not getting minimum number of promised leads per month, and when i get a lead, they are not vetted.

Zillow is not even doing a minimum of screening before passing any leads. I am paying over a thousand a month and with the type of leads Zillow is sending me, it's like I am just throwing my money away.

I would like my contract with Zillow to be canceled and my money to be returned to me, as i am not getting the service promised to me by Zillow

I am not happy with Zillow's leads.

[protected]@icloud.com

Amy Lance #9520523 is a liar and advertises on zillow so one would believe she is an honest human. She lied about everything to me, all the while knowing I would be moving during a pandemic. She cause me so many problems and misrepresented everything for the purchase of a home on your sight. 62 neptune beverly, MA. The picture of her son, claiming to be part of her team Travis Bounsy is false advertising. All lies... Zillow should make sure if agents are engaging in lies and false advertising. She has caused me a total nightmare due to misrepresentation and omitting the truth. All Lies. I expect a response from Zillow, especially now, when lies causes death and truth matters. She even told me purchased home was cleaned and my bill for empty home, cleaned by seller was $800. Lied about yard. lied about everything and I will need to sell this home once pandemic ends. Im 63, was living in Colorado and scared of pandemic and needed to trust her but she was so desperate for money that she decided lack of truth and lies were more important than decency. I want some answers please as zillow is perpetuating her false claims and lies. You can reach me at [protected] or [protected]@aol.com. Im able to substantiate her devious and manipulative lies and false advertising with evidence to prove so. Im able to send further pictures and lies to prove zillow allows false and fake advertising. Ive hired an attorney to prove Ms. Lance fraudulently represent truths necessary for a out of state home purchase. My home 1.230, 000 with multitude of lies and issues with her. Please remove fake reviews and fake information.

Fraudulent leads - total ripoff. Avoid. You've been warned. The guaranteed leads are bogus, providing no response after the initial post (presumably by Zillow. Don't be fooled into giving your credit card info to Zillow.

Use craigslist or some other free alternative.

Zillow's responses are perfectly polite, but they nonetheless charge you for bogus leads.

I have a well maintained 4 bedroom, 2 1/2 bath home, with pool, that zillow had low priced at $304, 512 in august of 2020. In september 2020, they dropped it's estimate to $246, 112. My problem is, they are setting low market prices - with no recourse. They say it's only an estimate, but the truth is you now half to go to extraordinary lengths to prove they are wrong. They do this with no requirement to explain or justify their actions. For most folks, a home purchase is their single highest investment/purchase. What are folks to do when a big unapproachable entity publicly devalues their retirement savings by 19% over the course of just 30 days? Keep in mind this is real estate, not the stock market.

My office admin and I have made multiple attempts to reach you and get a listing corrected that has the wrong town on only your site. No one has replied to our emails except one time where your company said the error was on our end that we have wrong town listed. That is completely false! We have the correct town in mls and our website but you listed the wrong town. I am so frustrated with the lack of customer service or even the possibility of speaking to someone.