ZipRecruiter
Reviews and Complaints

I gotta say, I was in a real pickle when I couldn't log in to my Zip Recruiter account. I mean, I tried everything I could think of, but no dice. So, I bit the bullet and decided to reach out to customer service. Now, I ain't gonna lie, I didn't have high hopes. I mean, have you ever tried to get help on Amazon? It's like trying to find a needle in a haystack. But, boy oh boy, was I pleasantly surprised!

First off, finding the customer service phone number was a breeze. No scrolling, no clicking, no fuss. And then, to top it all off, Tara answered the phone. Now, let me tell you, Tara was a real gem. She was live, helpful, and friendly. I mean, she was like a breath of fresh air in a world full of automated phone systems and chatbots.

It took a few tries, but Tara stuck with me and in less than 5 minutes, she had me up and running again. I was back on the site and in contact with my candidates in no time. I gotta give a big shoutout to Tara and the Zip Recruiter team for their top-notch customer service. They really went above and beyond to help me out of a jam. Thanks, guys!

Yo, have you ever had to deal with a phone system that just tells you to go chat on the website? It's the worst, right? Well, that's what happened to me when I tried to get in touch with ZipRecruiter about my resume issue. But after a bunch of tries, I finally got connected with Robi Cousins on the chat. And let me tell you, this dude was a lifesaver! Not only did he help me get my resume posted (I had it in PDF instead of Word, oops), but he even reached out to the employer to make sure they had the updated version. How cool is that?! I was so stoked with the customer service from Robi that I almost forgot about my frustrations with ZipRecruiter.

Now, I will say that the mobile app could use some work. It's not the most user-friendly thing out there, if you know what I mean. But hey, if someone from ZipRecruiter wants to hit me up with some questions about how to improve it, I'm all ears. I'm happy to share my thoughts!

Anyway, I just wanted to give a shoutout to Robi for being a total rockstar. Thanks again for your help, man!

Peace out,
Kurt Conner

I've been using Ziprecruiter for a while now, and I'm a bit confused as to why I'm not getting as many resumes as I used to. In the past, I would receive hundreds of resumes within a few weeks, but this time around, I've only received 18 resumes after 3 weeks. I spoke to a salesperson about this, and they mentioned that the type of ad I placed usually runs for 6 months and costs $250 with a small discount. However, in the past, I only placed an ad for one month and had great results.

The salesperson suggested that I switch the location from Decatur, GA to Atlanta and change the job title from Legal Assistant/Paralegal to just Legal Assistant. They also recommended that I pay for a job boost, which costs $100 plus. Despite following these suggestions, I still only received a couple of resumes when I was at the top of the search engine.

At this point, I wouldn't recommend using Ziprecruiter. If anyone has any insight into why I'm not getting good results, please let me know.

I gotta say, I gave ZipRecruiter a try and boy was I surprised! I mean, I didn't expect much from the free 5 day trial, but let me tell you, the amount and quality of candidates that came through was impressive. We're a small startup, so we don't have a lot of hiring needs, but we did end up with 10 solid candidates that we're considering for next steps.

Now, I'll be honest, I didn't end up subscribing to the monthly service because we don't have any immediate hiring needs. But here's where things get interesting. I totally forgot to cancel my membership after closing my job posting. Oops! So I called up customer support and spoke to Brittany G. Let me tell you, she was a real gem. She listened to my situation and was able to cancel my membership and even start the process of getting me a refund. Now that's what I call customer support!

So, shoutout to Brittany for being so helpful and understanding. If we do end up needing to hire in the future, I'll definitely be coming back to ZipRecruiter. Thanks again!

Best,
Tonya B

I gotta say, ZipRecruiter is pretty decent. I'd give it a solid 3.5 stars for now. I had a recent technical issue, but it was solved to spec by Katie Barlow. Shoutout to her! I was having trouble posting an ad, but it got fixed once I dejunkified my Google history. Who knew that could be the problem?

One thing I wish I had known earlier is that I could have utilized the initial 3 job posting spaces provided to target different cities. We only had one position available listed in one city, so I almost canceled because it didn't seem worth the monthly cost for that. But then we upgraded for an additional short time because we had more positions to add. Still pretty high otherwise on top of the boost post thing. If you're a smaller business, the cost over the monthly longterm is high.

Overall, the site is mostly user friendly. However, the summary/rate thing that pops up at first is annoying. How can I effectively rate the candidate if I have not fully looked at their full profile? That's just silly.

But all in all, ZipRecruiter is a solid choice for job postings. It's easy to use and has a wide reach. Just be aware of the cost if you're a smaller business.

I've been using ZipRecruiter for a while now and I have to say, I'm a bit disappointed with the search function. I've had a few issues where I click on a candidate's name and the full resume doesn't show up completely. Sometimes, company names are missing, wording is off, and the format is all wonky. It's frustrating because I'm wasting "Views" just to see the actual full resume.

Luckily, I spoke to Sarah (who is awesome, by the way) and she explained that when you do a search, it only shows the ZR resume, which we all know is not always filled out completely. When you click the full contact, you are shown the resume the candidate made or uploaded. That's a HUGE difference from what you are originally shown and what it actually is.

I did ask for some free credits for the Boost when I was asking for view credits back. The reason I'm asking for free credits is because I'm having to waste them just to view the actual, real, full resume. I mean, no company wants to pay for a service that doesn't work properly, right?

Overall, I think ZipRecruiter has a lot of potential, but they really need to fix this issue ASAP. It's frustrating for both employers and job seekers alike. Hopefully, they can get it sorted out soon because I really want to love this platform.

I gotta say, I had a bit of a mix-up with ZipRecruiter, but it all worked out in the end. I've been using their site since last year, but I stopped in October. Then, I started getting emails saying I could get a discount if I reactivated my account. My husband and I talked about it and decided to give it another go. So, I responded to one of the emails and paid the fee. But, I didn't realize I had to manually activate my job postings. I thought it would happen automatically once I paid.

It wasn't until I went online and saw that my job postings were closed that I realized something was wrong. I was confused and frustrated, but then I got in touch with Tara. She explained what had happened and connected me with Lisa S. who issued me a refund and fixed everything. I'm grateful for their help, but I have to say, the emails I got were pretty misleading. They didn't explain things very well.

Overall, I'm happy with ZipRecruiter, but I hope they can improve their communication in the future. It would save everyone a lot of trouble. Thanks again to Tara and Lisa S. for their help!

I gotta say, I'm pretty frustrated with ZipRecruiter. They keep sending me emails even though I never signed up with them. And when I try to unsubscribe, it just doesn't work. It's like they don't even care about my preferences.

Now, let me tell you about this job search experience I had on AL.com. I was looking for jobs with the US Postal Service, and I found what I thought was a legitimate USPS site on AL.com's job board. But it turns out, it was all a scam. They wanted me to provide my email and date of birth just to look at the job list. And I knew that asking for my DOB was illegal in the hiring process, so I didn't provide it. But when I clicked forward, the page still loaded with a pre-populated birth year of 1989. And to make matters worse, I couldn't even get out of the non-USPS job listings, like Home Depot and whatnot.

And now, I'm getting spam emails from ZipRecruiter, Next Smart Match, and Emergency Email.org. It's like these guys are just trying to make a quick buck off of unsuspecting job seekers. And it's not just them - AL.com and their clients are in on it too. They know that they're faking a government website, and they don't care about the consequences for the job seekers who fall for it.

Honestly, this whole experience has made me question the legitimacy of all job ads on AL.com's job board. I mean, how can I trust anything I see there now? It's a shame, because I was really hoping to find a good job through them. But now, I'm not so sure. So if you're thinking about using AL.com to find a job, just be careful. That bounteous job list might not be as legit as it seems.

I recently gave ZipRecruiter a try when I was in need of a skilled commercial glazier for my business. Unfortunately, my experience with this job search platform was not a positive one. Despite signing up for a free trial, I found myself bombarded with resumes that had nothing to do with the position I was trying to fill. I quickly became frustrated and cancelled my subscription.

However, a few months later, I began receiving resumes via email from ZipRecruiter. I was hopeful that the company had improved its services and was eager to see what kind of candidates they would send my way. Unfortunately, the resumes I received were just as irrelevant as the ones I had seen before. For example, I was sent resumes from retail managers who had no experience in commercial window installation. It was clear to me that ZipRecruiter was not taking my needs as an employer into consideration.

To my surprise, I was charged approximately $500 for this subpar service a few days ago. When I contacted ZipRecruiter to dispute the charge, they claimed that I had activated the resume search feature and approved the charges. Despite my protests, they refused to refund my money and continued to insist that I had authorized the transaction.

Needless to say, I was extremely disappointed with my experience with ZipRecruiter. As an employer, I felt cheated and taken advantage of. As a job seeker, I imagine that the irrelevant job applications they send out would be frustrating and a waste of time. In my opinion, this company is dishonest and not to be trusted. I strongly advise others to stay away from ZipRecruiter and look for better job search platforms.

We ran an add with ZipRecruiter and cancelled the add before the 30 days was up because to of the horrible candidates we were getting. However, unless you delete your existing account, they will keep charging you a monthly fee. This was an account that I had with them prior to posting an employment add this go around. SCAM. I DO NOT RECOMMEND THIS COMPANY, DUE TO IT'S LACK OF ETHICS AND INTEGRITY. This is NOT how a company should do business. TOTAL WASTE OF MONEY!

My ID.me account was access from Seattle WA today August 1st. I am in Florida and it was the same time I received a call from [protected] for Job interview (but they needed first to do a background check) from a company I applied for a job posted in ZipRecruiter. I called the company Paramount Plumbing INC located in Orlando (where I intended to seek employment) and they mentioned they have not posted any job on ZipRecruiter. I called [protected] to confirmed where they called and it is a google voice. I was unable to contact them, but when they returned the call it was from another person who does not know anything about the call I received earlier. I have used ZipRecruiter for a long time and the fact companies are not verified is very concerning

This is the WORST customer service I have ever received. The company has not resolved my issue, nor do I have any faith that they will considering the other complaints I have seen and the 0% response to these complaints. I was given an offer for $60 for a job post for 30 days and that after that 30 days, I would be charged per day. I thought that was a great deal. I had previously used them for free. I paid the $60 and less than 15 days I was charged an additional $525 unverified and unapproved by me. I was then told that my original call was not documented in history and conveniently could not be found and that there is not a plan for 30 days and that I was mistaken. I had the request approved so I had to have the details before I could run the charge. They kept blaming me and referred to a small tiny section to be found somewhere deep in their tiny writing in one of the consumer agreements that doesn't pop up, that there are never any refunds ever. RUDE and SCAMMING. If you work here, find something better to do than cheat innocent people. I reached out over 3 times and was treated poorly each time.

I went to zip recruiter because I want to receive job information. I accidentally closed the system. I tried to reopen it and I was unable to reopen it. Now I'm stuck in a loop. The loop says to except or decline. I tried both of them and the icon is still there. I can't get into my computer outlook emails because of the loop!

I need this fixed ASAP! You can call me at [protected] my landline with an answering machine in case I'm not available. Please leave a message with your phone number and repeat it 2 times. I can't get any of my work done due to this glitch! I have Microsoft 11 on my computer. I will need someone to walk me through this. I also have the ability to give you access to my computer.

So, I recently shelled out $200 to ZipRecruiter to help me find the perfect candidate for my job opening. I spent a good two hours setting up my account and crafting the perfect job posting. I was feeling pretty good about it all, until I hit submit.

To my dismay, after going through three successful upload stages, I was taken to an error page. It told me that I was unauthorized to view whatever landing page they took me to. I was confused and frustrated. And to make matters worse, when I went back to check on my job posting, it was nowhere to be found. It had vanished into thin air.

I reached out to their customer service team and they were apologetic, but ultimately unhelpful. They simply told me that I needed to write the job posting again. I was not pleased.

Overall, my experience with ZipRecruiter was a major letdown. I expected more for the amount of money I paid. The technical issues I encountered were frustrating and time-consuming. And the lack of support from their customer service team was disappointing.

If you're considering using ZipRecruiter, I would advise you to proceed with caution. Make sure you have a backup plan in case things go awry. And be prepared to spend a lot of time troubleshooting if you encounter any issues.

I gotta say, I've been using ZipRecruiter for a hot minute now and I ain't too impressed with the quality of candidates they've been sending my way. Out of the 268 resumes I've received, only about 6 of 'em were even kinda sorta qualified for the job I'm tryna fill. But I gotta give 'em props for trying to help me out with this issue. One of their customer service reps, Rebecca, really went above and beyond to give me some solid recommendations on how to find better qualified candidates for my company. She was super helpful and I appreciate her taking the time to assist me.

I recently used ZipRecruiter to apply for a job that seemed like a perfect fit for my qualifications. I received several emails from ZipRecruiter letting me know that I was the 9th person to apply for the position and that my resume had been reviewed three times. However, I never heard back from the employer.

Feeling frustrated, I decided to take matters into my own hands and reached out to the employer directly. To my surprise, they told me that they had never received my resume. After sending it again, they invited me to come in for an interview and I was hired on the spot!

While I appreciate the convenience of using ZipRecruiter to apply for jobs, I was disappointed that my application seemed to fall through the cracks. It's important for job seekers to follow up with employers directly to ensure that their application is being considered.

Overall, I would recommend using ZipRecruiter as a job search tool, but be sure to stay proactive in your job search and follow up with potential employers.

ZipRecruiter, let me tell you, was a real pain in my behind. I was looking for some skilled laborers to help me out with a project, and I thought I'd give them a try. Big mistake. I paid for their services, but they sent me zero qualified candidates. I was so frustrated that I called them up and told them I was going to tie up their resources until I got my money back. I know, I know, I was being rude, but I was in a bad mood and I regretted it later. But you know what? It worked. They gave me a refund.

Let me tell you, finding good help is not easy. Especially for jobs that require skilled labor. But I found that Indeed.com and Craigslist were better and cheaper. Indeed.com is free to start, and they sent me some good candidates. But as soon as I started paying, the quality of candidates went down. So, I went back to the free version and found what I was looking for.

In conclusion, I would not recommend ZipRecruiter. They were a waste of my time and money. If you're looking for good candidates, try Indeed.com or Craigslist. And remember, be polite when you're dealing with customer service. It's not their fault that the product didn't work for you.

I had a good experience with ZipRecruiter. Erika helped me out with emailing a group of candidates and linking our ad with social media. She was really helpful and walked me through the process step by step. I was really grateful to have my problem solved. However, I do think that the site could be a little more user-friendly. If it was, I might not have needed to use the chat feature in the first place.

I had a bit of trouble creating the email and selecting the candidates that I wanted to send it to. I tried several times, but it kept clearing before I could finish. Erika told me to go to the list of applicants and select each one before creating the email. That worked much better.

One thing that I found a bit confusing was how to share our ad on social media. It seemed like a bit of a secret. I think it would be helpful if that process was a bit more straightforward.

Overall, I had a good experience with ZipRecruiter. Erika was really helpful and I was able to get my problem solved. I would recommend this site to others who are looking for a job or trying to hire someone.

I gotta say, my experience with ZipRecruiter was a real bummer. Their billing system is just plain sneaky. They got this box you gotta check that says "Daily Subscription" and it seems like it's just for your ad, but nope. Next thing you know, you're getting candidates that don't even fit the bill. So you're like, "What the heck?" and you shut down your ad. But guess what? You're still getting charged over $500! And it turns out they tricked you into signing up for some ongoing thing. It's like they're trying to pull a fast one on you or something. So take it from me, don't even bother with ZipRecruiter.

ZipRecruiter is a website that delivers resumes and applications straight to your email inbox. I tried using it to find candidates for a job opening at my company, but unfortunately, most of the applicants were from out of town and even from other countries, particularly the Middle East. This was despite my settings requirements that applicants be within driving distance of the job and not accepting applications from outside 100km. I spoke to ZipRecruiter about this issue several times, but unfortunately, nothing changed.

Eventually, I decided to close both job postings, but to my surprise, I was still getting billed by ZipRecruiter. It wasn't until I contacted them to cancel all of our services that they stopped charging me. There was no indication that I would still be charged even after closing my job postings.

Overall, I found ZipRecruiter to be overpriced and not very effective in finding candidates for my job opening. The majority of the applications I received were not from North America, which was a disappointment. Additionally, the fact that I was still being charged after closing my job postings was frustrating and inconvenient.

I work for a staffing company and I've been using Ziprecruiter for a long time, like 5 years. I gotta say, they used to be really good. But the last couple of years have been a real bummer.

Last year, I had like 50 job openings posted and in just 5 days I got over 350 applicants. And that was in the middle of a pandemic, can you believe it? But this year, I posted the same jobs for the same amount of time and I only got 37 applicants. That's like 1/10th of what I got last year. And get this, 18 of the ads didn't even get viewed by anyone!

Last year, I was paying $1400 a month for the ads. But this year, they want me to pay $3000! That's like double the price! And when I asked them what was going on, they just recommended that I open a new account. So I did that and paid $2000 for 20 ads. But there wasn't much improvement at all.

I mean, this company used to be great, you know? But now, I think you should use other websites like indeed or Glassdoor.

I recently had an experience with ZipRecruiter while hiring for a dental assistant position. Unfortunately, I received multiple resumes from dentists, which was not helpful at all. However, I was able to fill the position on July 22nd.

After the job was filled, I received an email from ZipRecruiter asking if the job was still open. I responded that it was filled, but to my surprise, they continued to bill me through October. When I called to inquire about the credit card charges, they only allowed me a one-month refund for the 2-3 months of illegitimate charges.

I have used ZipRecruiter in the past to place month-long ads and renewed them as needed. However, they now auto-bill and continue the job ad until you catch the charges. This makes no sense for a job ad company, and I will not be using their services again. I also do not recommend them unless you pay extremely close attention to the automated charges to your credit card.

Overall, my experience with ZipRecruiter was not satisfactory. I hope they can improve their billing system in the future to avoid these types of issues.

Years ago, our company left ziprecruiter due to lousy customer service, but we gave them another try today, in hopes they'd improved their processes and their people. But we were again sorely disappointed. After placing 2 of my 5 ads today, I was prompted to 'verify our company,' which I did with a phone call, as requested. But hours later, I received another prompt to do it again. Already exasperated with having my time wasted, I was treated to an obnoxious, pompous twit named james. Four times, he told me to 'refresh my screen,' as if I were an idiot or a feeble child. His condescending tone was beyond unprofessional, but he then became threatening when he told me that 'he could just cancel my account' if he wanted. (big talk for a useless, customer service mouthpiece!) of course, I told him to cancel it. Someone needs to clue james into the fact that it's solid companies like ours that pay his paycheck. Frankly, we've been in business much longer than ziprecruiter, and it is not by accident. We actually have standards, train our people, & our customers come first. If ziprecruiter hires ignoramuses like james, it is inconceivable that such a company can help our 35-year company to hire anyone. Ziprecruiter has extremely low standards for their own employees. Don't bother with ziprecruiter. There are plenty of other professional options out there!

02/22/23 09:30

My name is Adrienne Batiste, owner of Living Easy Transportation in Lafayette, La. My intention was to utilize your site to advertise for a position of driver. I spoke with your representative Tony. We spoke on several different occasions, and I told him that I was unable to access the site and utilize any of the candidates. I also wanted to discuss payment options and asked him to pause the ad until we could further negotiate a plan. He stated that he was unable to pause the ad and assured me that additional fees would not apply. However, on Monday 02/21/23, I noticed a charge of $525.00 taken out of my account from Zip recruiter. When I tried to call on yesterday, Tony was out. The rep asked me to call him on today to discuss reimbursement. However, Tony has refused refund, stating that you guys have a 24-hour service. But, when I called yesterday, I was advised that he is the only person that can help because it's his account. I am very disappointed that I cannot get a refund for something that has not been beneficial to me. Also, the terms were not transparent and discussed with me at any point on our conversation. Tony is using the excuse of me not being readily available via phone as a way to justify his reasoning for not giving me the refund. Which I believe is unprofessional and unfair.

Very deceiving and deceptive billing

I too have had a very bad experience with zip recruiter. Their billings practice is very deceiving and deceptive. They have this box that you have to accept "daily subscription" that you think is for the ad you are running. Then the candidates that they send you don't meet the criteria that you asked for. You get frustrated and pull the plug on the ad. But then you realize after you keep getting billed for $504 that they deceived you and you are still getting billed even though you no longer have an ad listed. Warning do not sign with zip recruiter

I cancelled on a certain day and they said I as still using the program. When I was only seeing why i was still getting emails of candidates. I asked for a refund and unfortunatly they dont refund your credit card but your acct to them. I told them there program was not useful and did no good for me. Why would I need credit to a program I will not use again.

This company charge me $600.00 for the absolute worst service ever, every candidate that was sent did not meet any of my job requirements, there catch line is (guaranteed qualified candidate in the first day) that is a faults statement, after talking to a customer service rep they never even offered any type of refund for their faults advertainment and unhappy customer but they were sure very happy to take the money with no results, I would recommend not to use this service Indeed.com has a much better program with much better results

Unfortunately, the customer service rep, seemed to have a conscious at first, she was understanding and supportive (It’s only good customer service if you follow through with your stated intentions) she was just deceiving me which seems to be the basis of which this company runs. The fact of the matter is, if you go back and listen to our taped conversation, which I asked them to do! She agreed with me that I got absolutely nothing for the over $700 that I spent. She understood why I’m was so frustrated and upset. She then recommended that I send in a letter proving that I was charged the amount, which I did. What she failed to do was tell me that if it was a disputed charge which I also toad her, there was no chance of getting any refund or credit back! Had they responded properly with my initial complaint and in a timely manner, the dispute never would’ve happened. Listening to our taped conversation, you will also hear her state she will work out a refund. When she couldn’t follow through with her promises, she had a supervisor to email me. His email was pathetic and simply unethical. The fact of the matter is, they promised me a service that they could not provide. After spending over $700 I did not receive one, not one viable lead. The one applicant I received did not qualify as per my list of qualifications. They should’ve told me they were active in the area and this was not a job that they could typically sell. It is very deceiving and hard on small businesses when promises are made services are paid for yet service is not provided. I am requesting a full refund. They refunded $170 of the 700 which was the second charge. I would like a refund for the remaining amount. You cannot charge for a service you do not provide, their website is deceiving and misleads the customer.

Hi. We are opening up a new school for children with special needs. We posted a listing for an administrative position on ziprecruiter. After a phone conversation, we were left with the understanding that the posting was free for 14 days. Additionally, the person on the phone convinced us that we should post an additional 2 job postings to ziprecruiter.

14 days later we went to cancel the account. When we got our credit card statement we were charged $504 for the listings (which only brought in a total of 5 candidates (of which 2 were the same from 2 different listings), and NONE OF THEM WERE RELEVANT!

We feel we were pushed into adding more unnecessary listings, and we were lead to believe that it was not going to be charged for.

Had we known how much we would have been charged we would have never posted the listing. We have not spent this much on our staffing efforts in any venue at all.